Main paragraph (typed) signature
(1) WIDGETRY LTD
6 Pine Estate, Westhornet, Bedfordshire, UB18 22BC.
(2) Telephone 9017 23456 Telex X238WID Fax 9017 67893
Michael Scott, Sales Manager,
Smith and Brown plc,
(3) Napier House,
North Molton Street,
Oxbridge OB84 9TD.
(4)Your ref. MS/WID/15/88
Our ref. ST/MN/10/88
(5) 31 January 20--
(6) Dear Mr Scott,
(7) Thank you for your letter of 20 January, explaining that the super widgets,
catalogue reference X-3908, are no longer available but that ST-1432, made to the same specifications but using a slightly different alloy, are now available instead.
(8) Before I place a firm order I should like to see samples of the new super widgets. If the replacement is as good as you say it is, I shall certainly wish to reinstate the original order, but placing an order for the new items. Apart from anything else, I should prefer to continue to deal with Smith and Brown, whose service has always been satisfactory in the past. But you will understand that I must safeguard Widgetry’s interests and make sure that the quality is good.
(9) I would, therefore, be grateful if you could let me have a sample as soon as possible.
(10) Yours sincerely,
(11) Simon Thomas
(12) Simon Thomas
(13) Production Manager
(14) enc.
Exercise 3. This letter has been revised so many times by Mr Thomas that it has become all mixed up, and his word processor has failed to reorganise it. Arrange the letter so that everything is in the right place.
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Exercise 4. Replace the abbreviations with complete words.
1. Just as Rd is short for … , Ave is short for … , Blvd is short for … , St and Sq are short for … and … .
2. 12/7/99 means … 1999 in Britain but it means … 1999 in America.
3. # 24 in the USA and No. 24 in Britain both mean … 24.
4. On the envelope c/o means … and Attn means that the letter is for the … of a particular person.
5. In a report or textbook e.g. or eg means … , i.e. or ie means … and etc. or etc stands for … .
6. A British firm’s name may be followed by the abbreviation plc or PLC (short for …), Ltd (…) or & Co. (…).
7. An American firm’s name may be followed by Corp. (…) or Inc. (…).
8. An Australian firm’s name may be followed by the abbreviation Pty. (…).
9. If you buy something by mail order the price may not include p & p (…) and VAT (…).
10. At the end of a business letter you may see the abbreviations c.c. (…), enc. or encl. (…). But only an informal letter would have a P.S. (…) at the end.
11. What do these abbreviations stand for?
@ ¥ 3,000 ea. ………
© Cambridge University Press 2000 ………
Apple ® Macintosh™ ………
WYSIWYG ………
DIY ………
Exercise 5. Put the following senders’ addresses on the envelope in the correct order.
Example: Search Studios Ltd./Leeds/LS4 8QM/Mr L. Scott/150 Royal Avenue
MrL Scott
Search Studios Ltd.
150 Royal Avenue
Leeds LS4 8QM
1. Warwick House/Soundsonic Ltd./London/Warwick Street/SE23 1JF
2. Piazza Leonardo da Vinci 254/The Chief Accountant/1-20133/D. Fregoni/Fregoni S.p.A./Milano
3. Bente Spedition GmbH/Mr Heinz Bente/D-6000 Frankfurt 1/Feldbergstr. 30/The Chairman
4. Sportique et cie./201 rue Sambin/The Sales Manager/F-21000 Dijon
5. Intercom/E-41006Sevilla/351 Avda. Luisde Morales/The Accountant/Mrs S. Moreno
6. Miss Maria Nikolakaki/85100 Rhodes, Nikitara 541 /Greece
7. Excel Heights 501/Edogawa-ku 139/7-3-8 Nakakasai/Japan/Tokyo/Mrs Junko Shiratori
8. 301 Leighton Road/VHF Vehicles Ltd./London NW5 2QEAThe Transport Director/Kentish Town
9. BN5 9KL / James Brown & Sons / Ms Gillian Jones / Brighton / 44-50 London Road / Personnel Manager / GREAT BRITAIN
10. 999 Park Avenue / Rockford / Mr James Green / IL 61125 / Marketing Director / USA / Green Industries Inc.
11. Rhône-Moteurs SA / Export Department / Mme Jeanne Thibault / 130 rue do professeur Nicolas / FRANCE / 69008 Lyon
12. JAPAN / Chiyoda-ku / United Products Ltd / Tokyo 101 / Publicity Controller / 13 Kanda Surugadai 2-chome / Mr Masako Saito
13. 12 Juniper Avenue / Windyhill / KT6 3AB / Dr Henry Fotheringay-Hunt / KETTERING
14. NEWCASTLE / Beechtrees / HR1 0ZZ / 14 Chester Avenue / Mr & Mrs J Brown
15. Mrs Leena Suominnen / FINLAND / Koivisto Kirja Kauppa OY / 20100 Turku / Kirkkokatu 28
16. Newcastle NE5 47G / Mr Hugh O’Shea / ENGLAND / 114 North Shields Road / Gloucester Products Ltd
Exercise 6. Due to a malfunctioning word processor, the following two letters have been mixed up. One is from an engineering company enquiring about a staff pension scheme. The other is the reply from the insurance company. Re-arrange the paragraphs and phrases to form the twp letters. Write a, b, c, etc. in the boxes, showing where each part of both letters should be.
(a) Yours faithfully,
J Steward
Company Secretary
(b) Please contact me, in the meantime, if you have anything else you would like to discuss.
(c) The enclosed booklet, PS 134, will give you details of the type of policy I think would suit you. The minimum age for joining would be 18, with a retirement plan at 55 for women and 60 for men.
(d) UK Engineering PLC
Brunei House
Brunei Street
Liverpool L2 2ER
(e) Finally, as well as choosing a retirement pension, we would also like a policy, which would include life insurance, so that in the event of an early death, the insured’s dependants would get a lump sum in benefit payment.
(f) Thank you for writing to us.
(g) On this basis, we would estimate those eligible at the present time to number about 300 or so, with ages ranging from apprentices of 16 to skilled operatives and administrators in their early 50s.
(h) I am replying to your letter of 15 September concerning a contributory staff pension scheme for your employees.
(i) The Company Secretary UK
UK Engineering PLC
Brunei House
Brunei Street
(j) Liverpool L2 2ER I can arrange for an agent to call on you at any time, and
will contact you in a few days after you have had time to consider this proposal.
(k) We are a large engineering company with a staff of 400 including administrative and shopfloor staff. We are contacting a number of insurance companies to enquire about a contributory staff pension scheme to cover people who have been with us for over a year.
(l) If you have such a scheme, please let us have details, and we could possibly arrange a meeting with one of agents.
(m) Dear Sir/Madam
(n) Policies Manager
Associated Insurance PLC
153/8 Cressy Street
Liverpool L2 3EB
(o) Employee contributions could be arranged at 7 per cent, and the policy incorporates life insurance and benefit payment in the event of death.
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(q) Yours sincerely,
Ralph Meeker
Policies Manager
Encl
(r) 19 September 20--
(s) 15 September 20–
(t) Associated Insurance
153/8 Cressy Street
Liverpool L2 3EB
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Exercise 7. These two letters are on the same subject but the language used is very different. The first is from the Inland Revenue and is formal. The second is from a friend and is informal. As you read underline the language which is equivalent in meaning but not in formality.
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