1. Note the use of ‘With the exception of …’, and ‘which …’ ‘ We can join these three sentences using them. The merchandise seems to be in good order. No. 9 is not. It contains the wrong type of cabinet.
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Do the same thing with the following sentences:
1. The packing cases arrived in good condition. No. 5 did not. It was broken.
2. The goods arrived safely. The metal tubes did not. They were missing.
3. The merchandise was shipped on time. The electric light switches were not. They were sent later.
4. The documents were sent by surface mail. The Certificate of Insurance was not. It was sent by air mail.
5. Most goods must be sent by ship. Light, small, expensive precision instruments need not. They should be sent by air.
2. Notice how we express contrast:
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Express contrast using the word given:
1. Ordered 1000 cakes / received only 100 / but
2. Invoiced for 100 N52 engines / only 85 delivered / but
3. Not received the replacements / ordered 3 weeks ago / although
4. Order N6/M7 12 not delivered / MV SATURN docked 8 days ago / although
5. Wrote 7 weeks ago / not received your latest catalogue / but
3. Note these sentences:
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Use the word ‘unfortunately’ to express a mild complaint at the following. The word begins the second sentence in each case.
1. We received your consignment of electrical equipment. Two cases of transformers were damaged.
2. We would like to send the goods in one shipment. That is not possible at the moment.
3. The ship set off on schedule. It was delayed in transit by stormy weather.
4. The damage was caused by bad packing. The insurance policy doesn’t cover you for this.
5. We ordered 25 typewriters. Only 20 arrived.
4. Notice how a more serious complaint is expressed.
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Complain in this way about the following:
1. Seven boxes are missing.
2. There has been some pilferage in cases 1 to 5 inclusive.
3. The padding did not protect the glass bottles.
4. Case No. 19 was damaged by hooks in the port of Marseilles.
5. The shipment of men’s suits was delayed in transit.
6. The quality and design are not up to your usual standard.
7. Cases 7 and 8 contain the wrong goods.
8. Only 20 typewriters were despatched, out of an order for 25.
9. The insurance policy doesn’t cover you for negligent packing.
10. We cannot accept the surplus cases you consigned.
5. Notice how these phrases are used to suggest politely that the recipient has made a mistake or has been inefficient in some way.
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Use ‘Perhaps’ and ‘We assume that’ to make polite suggestions for these:
1. You didn’t send the advice of despatch by air mail.
2. Your packing department received the wrong catalogue reference number.
3. The S/S Sheppey was delayed in the port of London.
4. The Bill of Lading was not ‘clean’.
5. The case was not marked ‘USE NO HOOKS’.
6. The contents of Case No. 9 were for a different order.
7. The containers were too light and weak.
8. Your forwarding agent was unaware of the penalty clause.
9. The goods were stowed in a hot place on board ship.
10. Your forwarding agent doesn’t understand French customs regulations.
6. Notice how these sentences express need and reason:
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Require is more formal than need.
Write sentences as directed. Express need and reason:
1. The 100 new engines / complete our orders
2. 300 X26 motors / supply our customers
3. 200 copies of your summer catalogue / send to our agents
4. The remaining 10 cookers / complete our deliveries
5. More detailed information / answer customs enquries
7. Notice how these sentences express reason:
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Express reasons using the given information:
1. You must send the bicycles at once / the bicycles are needed next week / therefore
2. We will not require any more deliveries of sheet metal after 31 August / we are closing our factory in Northern Italy / so
3. We have not placed our usual order for garden furniture / we have not received your catalogue this spring / therefore
4. We are unable to supply you / we have sold all our X27 radios / so
5. We were unable to send your complete order / we didn’t have all the items in stock / because
8. Notice how this sentence expresses urgent and immediate demands:
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Use the italicized words and phrases for the following demands:
1. A despatch of the shipping documents
2. A visit from your agent
3. Replacements for the goods in Case No. 4
4. A consignment of spare parts
5. A correction of the details printed on the Bill of Lading
6. A cancellation of the order
7. A detailed statement of freight and insurance costs
8. A reply to our complaint about your merchandise
9. The despatch of a Pro-Forma Invoice
10. A cable in reply to our enquiry about the advice of despatch
9. Notice how these sentences are used to express obligation:
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Express obligation (of another person) for the following:
1. Air-freighting the additional 2000 cameras by 10 June
2. Despatching the complete order at once
3. Replying to our request by return
4. Explaining the reason for the long delay
5. Giving a precise delivery date
10. Notice the use of arrange here:
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You ask your suppliers to contact others when you ask them to ‘arrange for’ something. Ask suppliers to arrange the following:
1. The correction of an error in the consignment
2. The collection of the ten cases at the port of Liverpool
3. The despatch of the shipping documents as soon as possible
4. The completion of the customs forms by your Despatch Department
5. The distribution of copies of our packing instructions to all departments
11. Notice the use of the words concerning and regarding:
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‘Concerning’ and ‘regarding’ are very often used in official correspondence instead of the more common word ‘about’. Use these words to connect the following sentences:
1. We received your letter. It mentioned the Certificate of Insurance.
2. Inform your agents. Tell them about our packing instructions.
3. We saw the notice. It was about the new customs regulations.
4. We received your enquiry. It was about filing cabinets.
5. Please send instructions. They must tell us about shipment.
6. We noticed a difficulty. It was about unloading.
7. We received your instructions. They were about methods of payment.
8. Please send information. It should tell us about marks and numbers.
9. We received the documents. They were about shipping arrangements.
10. Please notice the regulations. They are about the new customs documents.
Exercise 82. Insert the correct words in the appropriate spaces in the passage below.