Discrepancy negligence quantity up to standard
Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the (1) of goods received. Perhaps not enough goods were sent, perhaps too many. And sometimes it is a complaint that the wrong goods were sent.
Often there are complaints about (2) packing, which can cause damage to the goods. Sometimes the complaint is about inferior quality. Buyers in this case often complain that the goods are not (3) . There may be a (4) between the description of the goods in the brochure and the goods which actually arrived.
A complaint may be about a delay in shipment, although companies often have a (5) in their contract to protect them against loss from delay.
Complaints about damage are usually the business of insurance companies, but if the damage is caused by the (6) of the packers, then the insurance companies will not accept responsibility.
When there is a complaint that the wrong goods were sent, or too many, or too few, then it is always necessary to check the (7) for the cases, as well as the invoice. Then the agent must (8) what happened. The goods may still be in the port of loading. But the buyer cannot wait for the agents report. He usually insists on (9) as soon as possible.
Bad, inferior or inadequate packing may cause damage to goods in transit. The buyers may accept damaged goods if the supplier offers a (10) but if the goods are badly damaged they may be (11) and in this case the buyer will demand replacements.
If the delay is very long the buyer may (12) the order, and there may be great loss to both suppliers and buyers.
Exercise 83. Use the a, or the, or leave the space blank in this letter of complaint.
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Viale Bracci
1-61001 Siena
15 June 20
The Sales Manager
Nihon Instruments
12-18 Wakakusa-cho
Hagashi-Osaka-cho
Osaka-fu
Japan
Dear Mr Toda
AWB 4156/67
We are writing to point out that
above delivery, which arrived yesterday, was
week late. This is
second time we have had to write on this subject, and we cannot allow
situation to continue. We have already explained that it is essential for
medical equipment to arrive on
due date as
late delivery could create
very serious problem.
Exercise 84. Insert the correct phrases in the letter below.
at once in accordance with on board
by return in good condition on condition that
in good time with the exception of on schedule
Exercise 85. Read this letter of complaint, and fill in the blanks with the correct verb taken from the list below.