Due to prompt short-shipped

Letters of adjustment should always be (1) … , or polite. You should express regret for any (2) … caused by your mistake, and it is a good idea to (3) … the buyer that you will correct the mistake, and offer any other (4) … you think may be useful.

If the error, damage, or delay is not your company’s fault, then you should say that it is (5) … circumstances beyond your control.

When you conclude the letter you should promise to (6) … the customer’s instructions in the future. Offer the services of your (7) … who can visit the buyer and help to arrange replacements.

If the buyer asks you what you (8) … to do about delayed shipments, send a (9) … reply. If the order was (10) … you should despatch the goods which were not sent as soon as you can. It is a good idea to arrange payment (11) … which means that all costs are paid to the consignee’s warehouse. This will be accepted by the buyer as a sign of (12) … and may prevent the customer from changing his supplier.

 

Exercise 92. Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.

 

 

Exercise 93. Insert the correct phrases in the appropriate spaces below.