In advance up-to-date
Exercise 94. The text of a letter replying to a complaint is given. Complete it, choosing from the alternatives given to fill in the gaps.
| a | the 25 of October | b | October the 25 | c | 25th October | |
| a | defect | b | problem | c | asset | |
| a | demand | b | order | c | request | |
| a | investigated | b | looked | c | traced | |
| a | bothered | b | killed | c | horrified | |
| a | suppliers | b | creators | c | models | |
| a | mislabelled | b | misspelt | c | mishandled | |
| a | certified | b | checked | c | tried | |
| a | apologise | b | sorry | c | regret | |
| a | suggest | b | demand | c | insist | |
| a | charge | b | subtract | c | reimburse | |
| a | debit | b | cost | c | credit |
Exercise 95. Use the correct preposition to fill in the gaps in this letter of adjustment.
Exercise 96. Below you will see parts of two letters of adjustment. Put the correct word or phrase in each blank.
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A.
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B.
Exercise 97. Complete the following letter apologizing for failing to send an order on time.
Exercise 98. Write a letter of adjustment to the letter of complaint in the previous unit using the following words and phrases:
