1. Can we make an appointment?
A.When are you free?
B.Shall we make a reservation?
C.Is it difficult for us to meet?
2. I'm tied up on Monday and Tuesday,
A.What about Wednesday?
B.I'll come on Monday, then.
C.Oh, I'm sorry to hear it.
3. Has this messed up your arrangements again?
A.My desk is always in a mess.
B.These things happen.
C.Yes, I always arrange things like this.
4. Did the conference run smoothly?
A.Yes, we finished much later than usual.
B.Yes, it went very quickly.
C.Yes, it was very well organised.
5. I've drafted the letter to Ms Clayton.
A.Oh good, I'll send it this morning.
B.Right, I'll check it straight away.
C.Did you keep a top copy?
6. Can you get on to him about the report?
A.Yes, I'll send him a copy.
B.I'll ring him immediately.
C.I'll tell him when I see him.
2.2. (9 x 1point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters A, B … or I) in the boxes.
| A: | Carstairs Ltd. |
| B: | Could I speak to Mr Cooper, please? Ray Cooper. |
| A: | _______1_______ |
| B: | I'm ringing from Computer Sales Ltd. We'd like to order some A42 printers. |
| A: | _______2_______ |
| B: | _______3_______ |
| A: | Oh yes, until the end of the year. |
| B: | _______4_______ |
| A: | You've done business with us before, haven't you? |
| B: | Yes, and this is our second order for this type of printer. |
| A: | _______5_______ |
| B: | _______6_______ . |
| A: | Oh, we don't normally go over 10%. |
| B: | _______7_______ |
| A: | I see. Well, I'd better confirm that with him. |
| B: | _______8_______ |
| A: | Yes, Computer Sales Ltd, you said. And your name is ... ? |
| B: | Fowles, Trevor Fowles. |
| A: | _______9_______ |
A.I see. How many would you like?
B.We're thinking in terms of 12.5%. How does that sound?
C.Yes, do that and then perhaps you'll call me back.
D.Right, Mr Fowles. You'll be hearing from us later in the morning.
E.But we had 7.5% last time, and Mr Winchester said it would be 5% higher for a repeat order.
F.What discount would you offer on an order for 100?
G.Speaking.
H.That's good. We give a better discount on a repeat order.
I.Well, it depends on your terms. Is your May price list still valid?
2.3. (16 x 2 points) Below you will see parts of three letters concerned with a delay in fulfilling an order. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or P) in the boxes.
| A.apologise for B.dealing C.deducted D.despatching E.deter | F.further delay G.issue H.matter I.mislaid J.obliged | K.passed L.promised delivery M.refund N.regret the delay O.reply P.set |