| Dear Sir or Madam Our Order Number 8044P On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper. We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully Ann Ray, Office Manager |