Booking Airline Tickets by Telephone

Travel Agency Clerk: Good morning. Can I help you?

Passenger: I’d like to reserve a seat on a morning flight to Boston next Monday.

Clerk: I can offer you two flights: at 7.30 a.m. and at 10 a.m.. Which would you prefer?

P: I’d rather go by the 7.30.

C: First class or economy?

P: Economy, please.

C: O.K. Anything else?

P: When is the plane due in Boston?

C: At 12.30. There are no delays as a rule. Your name, address and telephone number, please.

P: (gives the information required)

C: We’ll deliver the tickets two days before your departure. Thank you for calling us.

7. Remember the following expressions :

with 35 minutes delay – ñ çàäåðæêîé â 35 ìèíóò

after an hour’s delay – ïîñëå ÷àñîâîé çàäåðæêè

without delay – áåç çàäåðæåê, áåç ïðîâîëî÷åê

a delay in payment (delivery) – çàäåðæêà ïëàòåæà (ïîñòàâêè)

8. Translate into Russian:

1. The plane landed after an hour’s delay.

2. I hope there won’t be another delay.

3. There was a delay in delivery.

4. What time does the train arrive?

5. What time is the train due in London?

6. We got to the station half an hour before their arrival.

7. The ship arrived at the port with two hour’s delay.

8. We are looking forward to your arrival in Moscow.

9. All the signatures were collected without delay.

Remember:

to arrive at a station (a port, an airport) – ïóíêò ïðèáûòèÿ

to arrive in Moscow – â ãîðîä â ñòðàíó

9. Fill in the prepositions:

1. The plane arrived … the airport … three hour’s delay.

2. … a short delay the plane landed.

3. All the documents will be signed … delay.

4. Your train leaves … platform 9.

5. When we arrived … London, it was raining.

6. When the train arrived … the station, we started looking … our friends … the passengers.

10. You are in London. It’s necessary to buy an airline ticket to Kiev. Answer the questions of a Travel agent.

Travel agent: Good afternoon. Can I help you?

You: (ïîçäîðîâàéòåñü, ñïðîñèòå, ìîæíî ëè êóïèòü 1 áèëåò ýêîíîì. êëàññà äî Êèåâà íà âòîðíèê, 7 îêòÿáðÿ)

T. a.: Let me see… I’m very sorry, Sir. There are no seats left for Kiev on Tuesday.

You: (ñïðîñèòå, îñòàëèñü ëè áèëåòû íà òîò æå ðåéñ íà ñðåäó)

T. a.: Just a minute, Sir… Yes. There are some seats left for Tuesday.

You: (ñêàæèòå, ÷òî ñðåäà Âàñ óñòðàèâàåò è ñïðîñèòå, ñêîëüêî ñòîèò áèëåò è âêëþ÷åíû ëè â ñòîèìîñòü áèëåòà ñáîðû â àýðîïîðòó)

T. a.: It’s 198 pounds, Sir, including airport taxes… Here you are.

You: (óçíàéòå ó àãåíòà íîìåð ðåéñà, ñïðîñèòå, êîãäà ðåéñ îòáûâàåò èç Ëîíäîíà, è êîãäà îí ïðèáûâàåò â Êèåâ, ïîáëàãîäàðèòå àãåíòà)

11. You got a call from your business partner. Put him the following questions:

- êàêîãî ÷èñëà îí ñîáèðàåòñÿ ê âàì ïðèåõàòü;

- êîãäà ïðèáûâàåò åãî ðåéñ;

- ïîîáåùàéòå âñòðåòèòü åãî â àýðîïîðòó;

- ñïðîñèòå, íå çàêàçàòü ëè åìó íîìåð â ãîñòèíèöå;

- ïîæåëàéòå åìó ñ÷àñòëèâîãî è ïðèÿòíîãî ïóòè.

12. Read and translate the text: