Английский язык

ENGLISH FOR TRAVEL BUSINESS

AND SERVISE УЧЕБНИК ДЛЯ ВУЗОВ

Издательско-торговая корпорация «Дашков и К°»

А. М. Сербиновская

английский язык

Для турбизнеса

И сервиса

English for travel business and

Service

Москва, 2006 УДК 802.0 ББК 81.2 Англ С32 Сербиновская А. М. Английский язык для турбиз- С32 несаи сервиса. English for travel business and service: Учебник для…

Match the antonyms in the columns. Translate the pairs and find them in the text.

to send away to lose

to find first

last to take on

10. What is the meaning of "like" in these phrases? Translate them and make up sentences using them.

To eat like a bull To sleep like a log To work like a dog To dress like an officer

Make a summary of the text.

Match the word with its definition. Give Russian equivalent.

Captain — the person who helps the captain, the head sailor

First officer — the person who prepares food on the ship

Sailor — a boy on ship who helps the crew but too young or

inexperienced to be a sailor Cook — all people who work on a ship

Crew — the person who is in charge of the ship and who gives

orders and leads the sailing Sea cadet — a person who works on a ship, a member of the crew

Choose the right word from the list below. Mind the forms of the verbs. Translate the abstract.

My little_______________ was quite near the___________

when I suddenly saw the Hispaniola. It was right in front of me, not half

a_________________ away. The beautiful white____________________

of the ship shone in the sun like snow or silver. I thought that the men

__________________ were going round the island. She was lying on a

_____________________ about north-west. But soon the ship began

________________ more and more towards the west. I thought that the

____________________ had noticed me and were going to take me

aboard.

However, the Hispaniola turned__________________________ and then again

and again. The ship turned to the north, to the south, to the _______ , to the west. I realized that the crew were

Unit 3. Travelling By Sea

On board, again, crew, coast, to sleep, boat, east, to turn, sails, mile, course.

Express the following in a different way.

an exciting or dangerous journey —

to search into something for the purpose of learning about it — to sleep very deeply, to sleep well — the person on a ship who gives orders — all the seamen working on a ship — a four wheeled vehicle pulled by a horse or horses — an area of water in a harbour where ships are loaded, unloaded and («paired —

Fill in the blanks with prepositions, particles and adverbs where necessary. Translate the abstract.

Although I could see the white rock ... I was walking ... the shore, it $BK>k me a long time ... get ... it. It was almost dark when I got there,… Well, now that I had found the boat I knew that I ought ... go back the… |8. Put the verbs in the right forms. Translate the abstract.

Agree or disagree with the following statements. Give your rea-

 

Sons.

For agreement use:

Yes, I think so. Vd like to think so. I quite agree with you. That's absolutely right. Of course he did.

For disagreement use: I don 7 think so.

Fm afraid Fm not with you here. I disagree. That's not true. Nonsense.

 

1. Jim stayed several weeks with his mother before they went to sea.

2. Jim was very glad to leave the Admiral Benbow Inn.

3. The squire kept his promise to hold his tongue.

4. Silver helped the squire to gather a crew for the ship.

5. Silver found a man to be captain.

6. There used to be many pirates in seas long time ago.

7. There are no pirates in seas now.

18. Pick out the words which you could use to describe Mr. Trelawney and Jim. What are the strongest / the worst points of their characters? Describe and compare Jim and Mr. Trelawney. Use more words if necessary. Consult the dictio­nary.

Hot-tempered, even-tempered, emotional, resolute, kind-hearted, generous, trustful, friendly, cruel, courageous, brave, wise, honest, thoughtful, energetic, respectable, independent, talkative, prudent, clever, open-hearted.

19. Discuss:

1. What people does a captain need on a ship?

2. Why do seamen take mice on the ship with them?

3. There is an old saying that a woman brings bad luck to the ship. What do you think of it?

4. Who are pirates? Why were there so many pirates in seas some 200—300 years ago?

5. Who are pirates of nowadays?

Unit 3. Travelling By Sea

20. Explain why?

In Great Britain people use she for boats and ships.

Translate into English

1. Если нам нужен отдых, то лучше всего прогулка по морю.

2. Мы отплываем в понедельник.

3. Он весело помахал рукой приятелям и начал расхаживать по палубе с таким видом, как будто он капитан Кук, сэр Френ­сис Дрейк и Христофор Колумб в одном лице.

4. Я хорошо переношу плавание, меня никогда не укачивает (to be seasick).

5. Она пожалела, что не пустилась в плавание вместе с ним.

6. Пароход медленно причалил. Они сошли на берег и с грус­тью посмотрели, как пароход снова отчаливает, унося с со­бой незабываемые впечатления прошедшей недели.

7. Только три человека на борту: он сам, капитан корабля и вто­рой помощник — устояли против морской болезни.

22. Write an essay on the topic "My Sea Adventure".

TEXT 2

Vocabulary

generation — поколение iboard — на борт truise — круиз

Read and translate the text.

ALASKA SUMMER CRUISES

With eleven departures from May through September, Crystal's 2005 Alaska season is the most extensive ever offered by the luxury cruise line. A new… Alaska is an educational wonderland of discovery, offering travellers Of all… From the regal beauty of Victoria's Butchart Gardens to the Tlingit totem poles of Ketchikan, ports of call reveal the…

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Generation, cruise, delight, awe-inspiring, majesty, design, itinerary, glacier, adventure, nature, environment, journey, through, experience, beauty, whale, eagle, shore, excursion, luxury, luxurious, entertainment, qualified, physical, ratio, feature, guest, scenery, award, variety, lounge, gourmet, recipient.

Answer the questions.

1.What does Crystal Cruises offer to children?

2.How often are the trips and how long are they?

Unit 3. Travelling By Sea

Why is Alaska so attractive for travellers with children? What are the itineraries on offer? What will children like most along each itinerary? What activities are offered for children on board? Who will lead the children's activities?

What are prices and restrictions for the Alaska Summer Cruises? What facilities and services does Crystal harmony offer to guests? What rewards does the Crystal Cruises company have?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

To cruise for free, to share the same stateroom with two adults, peak family travel months, onboard entertainment, luxury cruise line, 12-day cruises, all itineraries feature, tremendous comfort and value, totem poles, the beauty of a land embraced by nature, calving glaciers, soaring eagles, acclaimed children's programs, craft materials, entertainment and education software, Junior Activities Director, grade school, high school, Camp counselor, for toddlers through teens, guest naturalist, one high point is, a 'teens only' disco, double occupancy, triple stateroom accom­modations, capacity controlled, award-winning ship richly appointed Staterooms, boast private verandahs, critically acclaimed entertainment, t state-of-the-art, feng shui-designed spa and fitness facility, best large- ihip cruise line award.

Give English equivalents to the following words and word combinations.

Английский язык для турбизнеса и сервиса захватывающие дух ледники; нетронутый пейзаж; широкие палу­бы; разнообразие…

Make word combinations, translate them and find them in the

э|с jfi     breaching calving soaring

Match the synonyms in the columns. Translate the pairs and find them in the text.

route shore

invitation deck facility staff ship dining eagles counselor whales verandah glaciers resort

trip staff coast present diversity individual itinerary

comprehensive journey afford show kids

 

Unit 3. Travelling By Sea

display perfect children extensive

personal personnel excellent variety

 

Make a summary of the text

Describe the facilities and services the liner offers for children and for adults apart.

Choose the right word from the list below. Mind the forms of the verbs. Translate the abstract.

QUEEN MARY 2

It — $780-million — the most expensive_________________________ ever built. The successful trials, where the ship consistently exceeded 30 knots, put her right on__________________________ for her January 12 maiden

Fill in the blanks with prepositions where necessary. Translate the abstract.

... her inaugural year the ship will offer 13 transatlantic crossings as |he takes ... the role as Cunard's transatlantic liner that is currently op­erated ... her sister ship, Queen Elizabeth 2. Prices ... six-day crossings begin ... $1,499 ... person, double occupancy, including transatlantic air. QM2 will also introduce a new series... Caribbean cruises ... New York ind Fort Lauderdale; a voyage ... Rio de Janeiro and back, timed ... Carnival; five European cruise itineraries and two fall foliage sailings ... ports ... Canada and New England.

Английский язык для турбизнеса и сервиса

A special highlight... the QM2's inaugural schedule will be its maiden eastbound crossing ... New York ... April 25 as both Queen Mary 2 and Queen Elisabeth 2 will sail... tandem. This day will be the first time two Cunard Queens have been berthed (поставлены на якорь)... the port together... March 1940.

Agree or disagree with the following statements. Give your rea-

Sons.

 

For agreement use: I quite agree with you. That's quite right. I think you are right. I should think so.

For disagreement use: I don't actually agree. That's wrong.

I wouldn't say it is. I'd like to say yes, but

 

1. Peak travel months are June, July and August.

2. Cruise lines are only for adults.

3. Alaska is an educational wonderland of discovery.

4. Alaska is only ice and sea, no animals.

5. There will be only a few excursions during the trip.

6. Junior activity directors on cruise lines are usually school teachers.

7. There are no discos on board.

8. All cabins on Crystal Harmony have private verandahs.

9. There are spa and fitness facilities on board.

10. The "kids sail free" promotion on Crystal Cruises is unlimited.

12. Discuss:

1. The most important thing in cruises is the itinerary.

2. Cruises are very expensive for common people. They will not sell well in our city.

3. Cruises offer an experience of a lifetime. Everyone should try go­ing to sea at least once.

4. You can never know if you'll be seasick until you go to sea.

5. Travelling by sea is only good if the weather is good.

13. Speak about... planning our first cruise. Read the expert's ad­vice and follow it.

PLANNING YOUR FIRST CRUISE

Unit 3. Travelling By Sea gcther to discuss where they want to travel or vacation next. You might have… First-time cruisers should probably work with a travel agent who is experienced in booking cruises. However, before…

Role play.

Student A

1. You are going on a cruise together. Discuss the answers to the questions from the previous exercise; discuss as many details as possible.

 

2ч Tell your friend that you are go­ing on your first cruise. Describe preparations and details of the coming voyage.

2. Ask your friend about the cruise he/she is going to take. Use ques­tions from the previous exercise. Use these phrases to encourage him/her speaking:

 

Swap roles.

Giving yourself time to think:

I think

Now, let's see... Well, I suppose... Let me think about it for a moment...

Showing that you are interested:

Really? Indeed? Oh, really! Right I see.

That's interesting.

Английский язык для турбизнеса и сервиса

Read the advertisements for different cruises. Compare them.

1. Which cruise would you like to take? Why?

2. Do these ads give the same information?

3. Which of the adverts give more detailed information?

4. Which ad do you find more attractive? Why?

CALIFORNIA

Hoist a sail or swab the deck on six-day trips aboard the Californian, a 145-foot topsail schooner and the official tall ship of California. Sail­ors will cruise the high seas between San Diego and Santa Barbara, stop­ping at the Channel Islands. Three sailings are available: The Sept. 12 voyage departs San Diego, sailing to Santa Barbara via Catalina Island. On Sept. 19, the ship sails from Santa Barbara to the Channel Islands and returns to Santa Barbara. The third sailing leaves Santa Barbara on Sept. 26 and returns to San Diego by way of the Channel Islands. Par­ticipants are members of the "guest crew" and spend the first day learn­ing the basics of rigging and sail handling. Children younger than 12 are not allowed. Details: San Diego Maritime Museum, (619) 234—9153, extension 101, www.sdmaritime.org.

COSTA RICA

Journey through lush gardens and rain forest on a 12-day "Botanical Treasures of Costa Rica" tour offered by Calypso Island Tours, based in San Bruno. The Nov. 23-Dec. 4 itinerary features excursions to botani­cal gardens and horticultural research facilities, including a visit to the private gardens of horticulturist Illeana Tehran, founder of Save Costa Rica's Orchids. Tour members will also tour Irazu volcano, La Paz Wa­terfall Gardens and its butterfly observatory, take a jungle cruise in the rain forest and get an opportunity to participate in a reforestation project at Sarapiqui. The tour is limited to 16 people and will be escorted by a professional botanist from Costa Rica. Details: (866) 682—2121 or www. calypsoislandt ours. com.

AUCKLAND - SYDNEY

The South Seas are accessible on a 12-night, wheelchair-accessible cruise sailing from Auckland, New Zealand, to Sydney, Australia. The cruise, which begins Jan. 20, is aboard the 2,600-passenger Diamond

Unit 3. Travelling By Sea

Princess, which will visit Tauranga, Dunedin and Christchurch in New

Zealand and Tasmania and Melbourne in Australia before arriving in

Sydney Optional excursion packages include guides and a wheelchair-

iccessible van. Details: Accessible Journeys, based in Ridley Park, Pa.,

(800) 846-4537, www.accessiblejourneys.com.

Make your own cruise advertisement.

DIALOGUE

Read, translate, memorize and dramatize the dialogue.

GOING ON A CARIBBEAN CRUISE

a little worried about the accommodation. I know the ships are luxurious, but I've heard the cabins can be very small — you know, cramped and… travel agent: Yes, it's true most cabins are not quite like hotel rooms, but most companies do offer deluxe cabins as well. Cabin selection usually depends on how much you want to spend. Many…

Summarize the information about Caribbean cruises.

Role play.

Student А	Student В
You want to go on a cruise. Ask you travel agent about cruises available. jDiscuss as many details as possible.	You are a travel agent. Tell you cus­tomer about Black Sea cruises. De­scribe the details and persuade him/ her into buying it.

 

Swap roles.

Translate into English.

Английский язык для турбизнеса и сервиса Знакомство с достопримечательностями начинается на второй день вашего… Следующий город по маршруту — Кострома, основанный в 1152 году Юрием Долгоруким. Уютный прогулочный катер доста­вит…

PROJECT WORK

You are a travel agent. Work out a cruise program for your custom­ers. Include names, dates, prices, itineraries, accommodation and en­tertainment details and so on. Make and advertisement for your cruse. Make a presentation of your cruise to your group.

Unit 4, Travelling By Train

 

GROUP TALK

Have you ever travelled by train?

 

If yes:

1. When did you go?

2. Where did you go?

3. How long was your trip?

4. Was it a sleeper?

5. Did you enjoy the trip?

6. Describe the train and your fellow-travellers.

7. What are the pleasures and discomforts of a rail trip?

8. Would you like to go anywhere by rail again? Why?

Ifno:

1. Would you like to go somewhere by train? Why?

2. What are the pleasures and discomforts of a rail trip, do you think?

 

TEXT 1

Vocabulary

Unit 4. Travelling By Train means of travel — средство транспорта carriage — вагон coach — 1) пассажирский вагон; 2) междугородный автобус (BrE)

Read and translate the text.

AT THE RAILWAY STATION

Although aircraft are faster and, some people say, more convenient, the railway is still one of the most popular means of travel. First of all, the… With a train you have speed, comfort and pleasure combined. From the… Английский язык для турбизнеса и сервиса

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Knowledge, pleasure, abroad, various, although, convenient, carriage, view, bufTet-car, journey, luggage, cloak, sign, queue, suitcase, inquiry, bureau.

Unit 4. Travelling By Train

 

2. Compare and mind the difference:

AmE

BrE

carnage

refreshment room dining-car queue luggage luggage van cloak room mail van a single ticket a return ticket car

snack bar

buffet-car, restaurant line

baggage baggage car baggage/luggage office mail car one way ticket a round trip ticket

 

Answer the questions.

1. What means of travel are at travellers' disposal?

2. Why is railway still a very popular means of transport?

3. What is convenient in travelling by train?

4. Why is a railway station a busy place?

5. What signs can you see at a railway station and what do they mean?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the

Text.

It's common knowledge; travel on business; travel for pleasure; jet airplane; railway ticket; speed, comfort and pleasure combined; corner gcat of a carriage; splendid view; porter; to wait in queue; booking-of­fice; sign; small item; parcel; suitcase; inquiry office.

Give English equivalents to the following words and word combinations.

84 Английский язык для турбизнеса и сервиса 6. Make word combinationsr translate them and find them in the …  

Match the synonyms in the columns. Translate the pairs and

find them in the text.
various	buffet car
plane	to arrive
dining car	snack bar
queue	line
luggage	trip
to leave	baggage
to come	beforehand
journey	different
cloak room	thing
refreshment room	to depart
item	luggage office
in advance	aircraft

 

Match the antonyms in the columns. Translate the pairs and find them in the text.

to push departure to get off exit

arrival entrance to board to pull

Unit 4. Travelling By Train

Make a summary of the text,

10. Describe what you do at each office or room:

• Waiting room

• Refreshment room

• Lady's or Men's room

• Luggage office

• Lost property office

• Booking office

• Inquiry office

• Police office

For disagreement use: I don't think so. I don't agree with you here. I definitely disagree. Not in the least.

sons. For agreement use: I think so. I agree with you. I absolutely agree. Sure.

11. Fill in the blanks with prepositions and adverbs where neces­sary. Translate the story.

ON THE WAY TO LIVERPOOL

learn more ... Liverpool. Linda politely refused and hurried........................................................ the compartment. She could still hear the man's voice. He was talking ... lomeone… 12. Agree or disagree with the following statements. Give your rea-

Speak about... your first train trip.

Explain why trains are still a very popular means of transport.

DIALOGUE 1

Read, translate, memorize and dramatize the dialogue.

OVER THE PHONE

Railway agent: Good morning! British Railways, King's Cross.

Customer: Can you give me the times of fast trains to Edinburgh,

please, and arrival time? I'd like to get there about 6.00 p.m.

Railway agent: Just a minute. Let's see. Week days 8.48 arrive 5.10; 9.30

arrive 5.30. Do you want any more?

Customer: No. That's fine, thank you very much. These are week­day trains, aren't they?

Railway agent: Yes. Monday and Saturday inclusive.

Customer: Thanks a lot.

DIALOGUE 2

Read_r translate, memorize and dramatize the dialogue.

AT THE BOOKING OFFICE

Unit 4. Travelling By Train Single, please. How much is that? £9.80, please. Sorry? How much?… Thanks. What time's the next train? At 11.20, so, in ten minutes. Platform 7. And how long does it take? About half an…

Swap roles. 17. Translate into English

ПО ЕВРОПЕ НА ПОЕЗДЕ

Если необходимый вам населенный пункт находится на доста­точно близком расстоянии, то, скорее всего, туда можно добрать­ся региональным или местным… Английский язык для турбизнеса и сервиса гиональных поездов имеют также вагоны первого класса, в кото­рых на том же пространстве расположено меньше кресел, то…

TEXT 2

Vocabulary

space — пространство densely — густой, густо

comprehensive — обширный, всесторонний, понятный notable — выдающийся, значительный, заметный network — сеть

to deter from... — удерживать от ..., отпугивать deal — сделка to avoid — избежать rush hour — час пик

Unit 4. Travelling By Train

to save — экономить exactly — точно, ровно, четко restriction — ограничение coach — междугородный автобус disadvantage — неудобство drawback — недостаток to improve — улучшать ferry — паром timetable — расписание route — путь, маршрут Urgently — срочно to achieve — достигать

Read and translate the text.

GETTING AROUND IN BRITAIN

As in most countries of the world, roads have taken over from rail as the major transport system. But trains in Britain are still a safe, fast and… Much cheaper, and without all the restrictions about advanced book­ing and… Английский язык для турбизнеса и сервиса

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if necessary.

Densely, surprising, exception, comprehensive, square, covered, for­tune, Virgin Value ticket, piece, coach, struggle, government, route, ur­gently, achieve.

2. Compare and mind the difference:

BrE AmE

timetable schedule

deal bargain

metre meter

centimetre centimeter

kilometre kilometer

motorway highway

Answer the questions.

1. Why is the transport system in Britain fairly comprehensive?

2. What is the major transport system in many countries?

3. What is the major transport system in Britain?

4. What deters people from using trains?

5. What will happen if you just go to the station and buy a ticket?

Unit 4. Travelling By Train

6. Is it possible to get a good deal for tickets in Britain? Which way?

7. What is useful to know if you are travelling in London?

8. What are the advantages of coach service?

9. What are the disadvantages of coach service?

10. What solution to the problem does government have?

11. What is the situation with transportation and timetables nowadays?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the

Text.

Less than half the space, per square kilometer, notable exception, roads have taken over from rail, get on the train, special types of tickets, to book in advance, useful piece of advice, seven major stations, coach lervice, rush hour, the worst drawback, a long struggle through traffic, Ultimate solution to the problem, a series of disconnected parts, com­pete with each other on one route, to address all these problems, politi­cal will.

Give English equivalents to the following words and word combinations.

ГУсто населенная страна; сеть автомобильных и железных до­рог; основная система транспорта; безопасный, быстрый и ком­фортный способ передвижения; удерживать людей от...; по край­ней мере; получить хорошую скидку; заплатить целое состояние; Избежать неприятного сюрприза; билет в оба конца; в час пик; купить как минимум за три дня заранее; сэкономить ровно сто фунтов; полезный совет; нужная станция; без ограничений; есть

Недостатки; интегрированная транспортная система; улучшить си­стему общественного транспорта; паром; автовокзал находится в километрах от железнодорожного вокзала; расписание автобусов не совпадает с расписанием паромов; в конце концов вы берете такси; Срочно необходимо; большое количество времени; достигать.

Make word combinations, translate them and find them in the

Text.

densely fairly

way exception hour comprehensive ticket fortune

notable square network of comfortable

Английский язык для турбизнеса и сервиса

small	types
nasty	list
full	station
special	roads
return	shock
rush	populated
right	centimeter

 

* sft *

advanced drawback

coach timetable

the worst struggle

long will

ultimate problems

disconnected needed

ferry booking

bus solution

waiting room

urgently station

to address service

political parts

Match the synonyms in the columns. Translate the pairs and find them in the text.

space coach

motorway by rail

deal schedule

small fortune nowadays

nasty shock room

by train round trip ticket

bus at minimum

at present way

return ticket bargain

middle a very unpleasant surprise

route center

timetable highway

at least a great deal of money

Match the antonyms in the columns. Translate the pairs and find them in the text.

full price without best off-peak hour Unit 4. Travelling By Train drawback rush hour achieve with at least different right public …

Make a summary of the text.

Compare British and Russian or American and Russian railway systems.

I was waiting on the

Choose the right word from the list below. Mind the forms of the verbs. Translate the story.

AT THE STATION

___ asked me if I knew the time of the next     _____________ to Oxford. I

Agree or disagree with the following statements. Give your rea

 

Sons.

fpr agreement use: I quite agree, I agree with you. I fully agree. I think you are right.

For disagreement use: Actually, I don' agree. I don't think that's right. I don't think that's true (correct). Well, I am not sure if that's true (right, correct).

 

1. Trains in Britain are still a safe, fast and comfortable way of trav­elling.

2. Train ticket prices are not very high in Britain.

3. There are special types of train tickets in Britain.

4. There is one major railway station and a lot of smaller ones in Lon­don.

5. Coach services are more convenient than trains.

6. Coach services are much cheaper than trains.

7. The bus timetable usually doesn't match the ferry timetable.

8. Integrated transport system exists in Britain.

9. Integrated transport system exists in Russia. 10. Trains are the most popular transport.

Put the verbs in the right forms. Translate the story.

AMERICAN AND ENGLISHMAN

16. Discuss: 1. What does British government have to do to develop the integrat­ed… 2. What are the biggest problems of British and Russian railways?

Speak about... getting around Russia by train.

Explain why travelling by train in Russia is more popular than by plane or by car.

DIALOGUE 3

Read, translate, memorize and dramatize the dialogue.

TRAIN TICKET

Mr. Spenser: I'd like a ticket for the afternoon train to Brussels. Ticket agent: What class?

Mr. Spenser: First. I'd like a corner seat in a nonsmoker, facing the en­gine.

Ticket agent: One way or round trip?

Mr. Spenser: One way, please.

Ticket agent: It's'34.20,

"Mr. Spenser: Do you accept credit cards?

Ticket agent: Only Visa and Master.

Mr. Spenser: I've got a Visa.

Ticket agent: Here is your ticket. The train is departing in fifteen min­utes.

r

Mr. Spenser: What time does it get to Brussels?

Ticket agent: Just a second... It is due to arrive in Brussels at eight sharp.

Mr. Spenser: Thank you very much.

Ticket agent: Have a pleasant journey!

|9*Read and translate the announcements.

ANNOUNCEMENT 1

The 9.32 train to Brighton, calling at East Croydon, Gatwick airport |nd Brighton only, is now standing at platform 16. A buffet car is avail- tble on this train.

ANNOUNCEMENT 2

The train is now standing at platform 6 is a 12:20 InterCity Express to Brighton. I repeat...

20. What other announcements can you hear at a railway station?

Английский язык для турбизнеса и сервиса

DIALOGUE 4

Read, translate, memorize and dramatize the dialogue.

GOING BY TRAIN

Ann: Here you are, John, at last! John: I'm sorry I'm late. But I've got in a traffic jam. Ann: Here's your ticket. Let's hurry or we'll miss the train. John: Good. I'm glad you have bought return tickets. Is it a through train?

Ann: Yes, and we don't have to change, fortunately. John: Fine. When is the train due in Glasgow? Ann: . It's due at 4:15 p.m.

John: It's very convenient. Shall we call a porter and ask him to take our

suitcases to the compartment? Ann: Yes, please.

Answer the questions.

1. Where does the conversation take place?

2. Why was John late?

3. Where are the friends going?

4. When do they plan to arrive in Glasgow?

5. Have they caught the train?

6. Is this a through train to Glasgow?

7. Why do they prefer return tickets?

Explain in English.

• to miss the train

• a through train

• to catch a train

• to be due

• to buy a single ticket/a return ticket

• to have to change

23. Open dialogues. Fill in the missing remarks:

1.

A:____________________________

B: Yes, it is. Fortunately we don't have to change.

Unit 4. Travelling By Train

2.

A: I'm sorry I'm late. I hope we'll catch the train.

B:

3.

A: I'm glad I've bought return tickets.

B: ___________________________

4.

A: __________________________ _____________ _____________ __

B:It's due in Manchester at 8.15 a.m.

Translate into English.

2. Им не надо делать пересадку. Есть прямой поезд. 3. Хотя она приехала на вокзал в последний момент, она успе­ла на поезд. 4. В какое время поезд должен быть по расписанию в Моск­ве? — В 9 часов утра.

Discuss why and when people prefer travelling by train. Give your reasons.

Describe your last trip by train.

Role play.

J. You are a family waiting for у our train in the waiting lounge of a railway station. Talk about trains and your trip. Swap roles. Unit 4. Travelling By Train

Read the information and discuss it. Make at least 10 questions and ask your friends.

Vocabulary

pass проездной

to take a nap — поспать, вздремнуть to chat — поболтать fare — стоимость, плата за проезд $over — покрытие, зона действия

RAIL PASSES & TICKETS

More than 240,000 Kilometers for you. Enjoy every journey in mod­ern, high-tech and fast trains. Train travel in Europe is comfortable, re­laxing and efficient. You can admire the passing scenery, enjoy a meal, take a nap or chat with your fellow travellers. You will arrive on time, rested, refreshed and right in the heart of town where most European train Stations are located.

Explore all Europe by train with Euro Railways. From high speed trains (TGV) to the romantic trains that run in the countryside. Here you Can find information on some options of passes:

Choosing the right pass and the right fare

In accordance with your itinerary, age, trip duration and number of persons travelling together you will find the best option for your Euro­pean Rail Trip.

Saver fare when travel 2 or more persons,

Senior fares for older than 60 years

Youth fares under 26 years old.

Children between 4 and 11 years old pay half adult.

Английский язык для турбизнеса и сервиса

Multi Countries Passes

Low Season Fare (Jan, Feb, Nov, Dec) Multi Countries Duration Cover Fares (from US$) Saver …   There are also two countries passes and one country passes. For more information call...

Translate into English.

ЕВРОПЕЙСКИЕ ПОЕЗДА

Европейские высокоскоростные фирменные поезда — это InterCityExpress, соединяющий крупнейшие мегаполисы Германии, французские Thalis и TGV, итальянский EuroStar (не путать с

Unit 4. Travelling By Train

EuroStar, соединяющим Британские острова с Европой), испанс­кий Thalgo и другие.

Здесь скорость и комфорт еще выше, но единого для всех стран стандарта нет. Так, например, роскошный немецкий красавец — серебристый InterCityExpress — предлагает пассажирам первого класса наушники для прослушивания музыки, видео и свежие га­зеты, а также закуски и напитки из бара, но уже за отдельную пла­ту. А вот скромный французский Thalis обязательно вкусно накор­мит своих VIP-пассажиров, которые решили, например, проехать Поездом из Кельна в Париж. За сменой блюд 4 часа поездки про­летят незаметно... И вы уже в Париже!

Choose the right word from the list below. Mind the forms of the verbs. Translate the story.

MARK TWAIN IN FRANCE

________________ to wake him up and put him off the train when they ________________ Dijon. "I shall____________ • protest," he said to the conductor, "be­cause I am a heavy sleeper, but do not…

DIALOGUE 5

Read, translate, memorize and dramatize the dialogue

 

AT THE RAILWAY STATION

It leaves at four twenty-seven (4.27). We don't need to hur­ry; we'll be able to catch it. Is it an express? No, it's a stopping train. Shall I buy… All right. I'll meet you at the entrance to the platform. Which platform is… Platform sixteen. I'll take your suitcase. Which one's yours? That one's mine.

Role play.

Swap roles. Unit 4. Travelling By Train 32. Discuss:

Speak about... your last train trip.

34. Write an essay on the topic "My Unforgettable Journey by Train". Use as many words from the unit as possible.

PROJECT WORK

1.You are a manager at a travel agency. Advertise on a railway com­pany your agency works with. Give information about routes, destina­tions, prices, discounts, special offers and so on. Make a presentation for your customers.

2.You are a travel agent. Your client wants to travel in Europe by train. Make up an itinerary for him. Describe trains and rail system in Europe (choose any country), its advantages and disadvantages. Present the in­formation to your client. Make your presentation attractive and infor­mative.

Unit 5. Travelling By Car

 

GROUP TALK

 

Do you drive?

 

Ifyes:

1. Do you often drive?

2. Do you like driving?

3. How long have you been driving?

4. Do you have a valid driver's license?

5. Do you travel by car a lot? Why?

6. When and where was your last trip? Tell us about it.

TEXT 1

Vocabulary

Unit 5. Travelling By Car to spread — распространяться to wither away — исчезать, увядать over-crowded —… traffic — поток машин, дорожное движение traffic jam — «пробка» road — дорога phenomenon — явление

Read and translate the text.

ROAD RAGE

Roads became over-crowded, of course, and the solution to that prob­lem was simple — build more roads. A massive new motorway around Outer London,… It has long been noted that car driving has some strange psychologi­cal… Road accident figures, on the other hand, have not increased with the number of vehicles on the road; in fact they…

PROBLEMS OF PUBLIC TRANSPORT

The London Underground or the Tube, as Londoners call it, started in 1863 as the first underground line in the world, and is still the longest, with… One particular failure has been a cause of considerable embarrass­ment to the…

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Английский язык для турбизнеса и сервиса     2. Compare and mind the difference:  

Answer the questions.

2. Why did public transportation lose its dominant role? 3. Why did railways cut lines and stations? 4. Why was government happy to see the railway wither away?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

Railways wither away, private car ownership, small rural communi­ties, roads became over-crowded, massive new motorway, Outer London, dramatic example, overloaded immediately, traffic jam, human being, aggressive shell, common theme, it was no longer a joke, a new phrase was coined, road rage, to commit a murder, obviously not good for peo­ple, road accident figures, mature culture of driving, better record, num­ber of deaths per 10,000 vehicles, seat belt laws for vehicle drivers and passengers, to respect the laws, island nation, road traffic across the bor­ders, however crowded the roads are, too slow, too expensive, the excus­es of people, to blame others for creating the traffic jams, serious lack of government investment, terrible delays, when things go wrong, to fail to invest, to bring the Tube up to the 21^st century standards, one particular failure, considerable embarrassment.

Give English equivalents to the following words and word combinations.

Make word combinations, translate them and find them in the text.

  reason consequences

Match the synonyms in columns. Translate the pairs and find

them in the text.
very fast	overloaded
overcrowded	carapace
highway	huge
immediately	frequently
people	rapidly
shell	human beings
very often	anger
large	clear
common	motorway
rage	usual
obvious	at once

 

Match the antonyms in columns. Translate the pairs and find them in the text.

urban evil

on the other hand

in particular

low-speed

island

quiet

best

slow down fast

private

decrease

difficult

Form antonyms using negative prefixes ил-, in-, il-, im-, dis-, mis-. Consult the dictionary if necessary. Translate the pairs.

Pleasant, significant, mature, expensive, predictable, considerable.

on the whole rural simple good worst slow continent on one hand increase speed up aggressive state-owned high-speed

10. Give plural forms of the following nouns:

Phenomenon, oddity, bus, story, century, law, man, community, line,

ease.

Английский язык для турбизнеса и сервиса

Make a summary of the text.

12. Study the car appearance. Describe the car (at least 12—15 sen­tences).

 

Rear window Spoiler

/ / Boot (BrE) - Trunk (AmE)

Roof

Sid© window

Bonnet (BrE) - Hood Heed {amps (AmE) Bumper Five-spoke cast aluminum wheel Tyre (BrE) ® Tire (AmE)

Exhaust pipe

Wheel

Wing

Tail lamps (AmE) Number ptete

 

Match the words with definitions.

 

Engine

Driver or motorist

Hood or bonnet Think or boot

Wheel

Steering wheel

Speedometer

Acceleratorcovered space in the back where you put and carry your luggage.

a circular object that turns around on a rod attached to its center, four such things fixed un­derneath the vehicle and actually move it. a metal cover over the engine of the vehicle, the part of the vehicle that produces the power to make it move, a person who drives the vehicle, a pedal in a vehicle which is pressed to make the vehicle go faster.

the circular object held by the driver when driv­ing, used to direct the vehicle's movement, the gauge that shows the speed you are driving at.

 

Make at least 12—15 sentences about other things necessary for the car. Study the vocabulary.

The Car Vocabulary

rear window = back window — заднее стекло side window — боковое стекло Unit 5. Travelling By Car

Choose the right word from the list below. Translate the article.

HONDA CIVIC

__ of operation. All are notable for their excellent ___ economy, free-rewing engines and solid handling, including the electrically assisted Hybrid. Up-level Civics come with

Say what you think about the following statements. Give your points.

I don't really know, but I think... To tell the truth I know little about..., but... I don't actually know much about it, but...

Speak about... seat belt laws in Russia. Compare them with British ones.

Explain why in Britain the cars still drive on the left.

DIALOGUE 1

Vocabulary

to rent a car — взять автомобиль напрокат

rental agency = rentals — прокат автомобилей

special weekend rate — специальная цена со скидкой на выходные

regular rate — обычная цена

equipment — снаряжение

I'm used to driving... — я привык водить ...

station wagon — автомобиль с кузовом «универсал»; многоместный,

чаще всего пятидверный легковой автомобиль automatic transmissions — автоматическая коробка передач to pick up — забрать to include — включать insurance — страховка

Read, translate, memorize and dramatize the dialogue.

RENTING A CAR

Man: Hi, I'm interested in renting a car for the weekend and I want to know if you have a special weekend rate. Dug: Yes, we do. What sort of car are… Man: Well, we are leaving on Friday, July the 7th, and we'll return on Monday, that'll be the 10th. When do we have to…

Role play.

_________ Student A_________

You are a customer. You want to rent a car (choose the period of time). Call a car rental agency and find out all necessary information about cars available, prices, dis­counts and requirement. Make your decision or call back later.

Student В

You are a manager at a car rental agency. Answer the customer's ques­tions; give detailed information about cars available, prices and re­quirements. Offer a discount. Per­suade the customer to rent the car at your agency.

 

Swap roles.

Fill in the gaps with suitable prepositions and adverbs where necessary. Translate the article.

Body-colored door handles and a new front grille treatment are added ... all 2005 Nissan Sentras. Base 1.8 models have a new storage bin lo­cated… fabric,....... a revised shift knob ... the Spec V version. Spec V models also receive upgrades designed ... improve shift action. Four new colors and two new option packages debut... 2005.…

Translate into English.

АВТОСАЛОН В НЬЮ-ЙОРКЕ

Английская компания Bentley покажет Bentley Continental — Flying Spur, премьера которой уже состоялась в Москве. Собранный вручную автомобиль… Unit 5. Travelling By Car Ford в очередной раз показывает свой Mustang. За почти 50- летнюю историю этой модели любовь публики несколько спала,…

TEXT 2

Vocabulary

to drive — водить автомобиль wheel — колесо steering wheel — руль

Read and translate the text.

HOW I LEARNED A DRIVER'S LICENSE MEANS MORE THAN GETTING AROUND -

IT MEANS FREEDOM

"We're playing Daddy and Mommy," Karen announces when I come outside. "I'm sitting in your place," she says, patting the front… "No, no, sweetheart," I say hastily, giving her my girls-can-do-any-… It isn't that I don't know how to drive. I'm not what an out-of-state friend refers to as "one of those neurotic…

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if necessary.

Familiar, daughter, ease, casual, lightly, wheel, sweetheart, lecture, know, neurotic, nearsightedness, glasses, enough, vision, buckled, chauf­feur, eternally, nerves, feasibility, license, daylight, hours, research, learn­er's permit, required, hustle, suburban, station, misjudge, queue, knock, witness, humiliation, experience, drudgery, caught, view, adolescent, height, sophistication, career, however, availability, frequently, unreliable, colleagues, hardware, future, pledged, beloved, denied, awareness, be­yond, eye.

2. Compare and mind the difference:

AmE Gas

BrE Petrol Petrol station Kilometre

Gas pump Kilometer

 

Answer the questions.

2. Why does the author give her daughter her girl-can-do-anything lecture? 3. Why doesn't the author drive? 4. Why her classmates were having their first gulp of freedom at 16?

Английский язык для турбизнеса и сервиса

• She drove at 25 miles per hour. • City speed limit is 35 miles per hour. • Highway speed limit is 90 miles per hour.

Give English equivalents to the following words and word combinations.

Unit5. Travelling By Car нудная работа; заправочная станция самообслуживания; я очаро­вана романтикой… я переехала в Нью-Йорк; проверить наличие общественного транс­порта; часто ненадежный, всегда дорогой; я убеждена;…

Make word combinations, translate them and find them in the

Text.

familiar parked casual regular another front passenger big brand of vision gulp of endlessly eternally ophthalmologist's private make of car good learner's station suburban

seat visibility ease keys nearsightedness permit babyish auto sight wagon beholden stop lessons test road car freedom intervals report company

misjudge long road ample feel left traffic gas romance of

queue vision experience pump unreliable jam store chauffeur

126 Английский язык для турбизнеса и сервиса

 

frequently

car

often

always

dependable

hardware

feeling of

uncomplaining

ineffable

sweet

anyone's

far

Match the synonyms in the find them in the text.

signal route

sweetheart

driver

endlessly

ophthalmologist

lesson

short

chunk

feel left behind

constantly

deck

help

light out for

Match the antonyms in the find them in the text.

front driving

nearsightedness

city

with

sweet

find

dependence complaining

nonexistent

beyond

workers

abandonment

awareness

behind

assistance

feeling

the distance

expensive

the road

services

Columns. Translate the pairs and

itinerary

brief

eternally

assistance

honk

motorist

eye doctor

tutorial

darling

head out for

fell abandoned

porch

bulk

all the time

Columns. Translate the pairs and

independence

suburban

bitter

non-driving lose

uncomplaining back without farsightedness

Unit5. Travelling By Car

10. Form antonyms using negative prefixes ил-, in-, il-_r im-, irdis mis-, поп-.Consult the dictionary if necessary. Translate the pairs.

Familiar, regular, driving, particular, to judge, available, existent, re­liable, expensive, stinting, complaining.

Retell the text in the 3d person singular.

Match the type of auto with its description.

a large car with more than five passenger seats and usually five doors; rear seats can be folded or removed. a long, extended variant of a saloon/sedan, has up to six doors; number of… a large car that looks like a small bus with at least six passenger seats; a popular family car. a car with a soft…

Say which type of car you prefer and why.

Choose the right word from the list below. Mind the forms of the verbs. Translate the article.

BMW adds a station up, as well as new inline six-_________ all-wheel-drive_______________ . Based on the same fully-automatic,

Make at least 10 questions to the article above.

Fill in the blanks with prepositions where necessary.

Taking its design cues ... the classic Mustangs ... the late 1960s, the completely redesigned 2005 Ford Mustang is more powerful, more com­fortable… Unit5. Travelling By Car Advantages of the 2005 Ford Mustang:

Agree or disagree with the following statements. Give your rea-

 

Sons.

For agreement use:

I entirely agree. I think it is so. Fm with you here. As far as I know it's true.

For disagreement use: I don 't really agree. I don't think so. I think you are mistaken here. As far as I know that's not right.

 

1. Women drive more carefully than men, so women drive better.

2. Men are reckless drivers mostly.

3. Women are usually afraid of driving.

4. The more you drive, the better you drive.

5. The driving age should be 16 all over the world.

6. You don't need a car if you live in a big city.

7. Men don't like when women drive.

8. Politeness is the key to safe driving.

9. Speeding is the main reason for car accidents. 10. Mercedes-Benz are the best cars in the world.

18. Discuss:

1. Driver's license means more than getting around it, means freedom.

2. Women don't drive.

3. Driving is drudgery.

Английский язык для турбизнеса и сервиса

4. Women can do everything.

5. Think before you drink before you drive.

Read and translate the advertisements of the cars. Compare them.

• Do they give the same information?

• Do they give complete information needed for choosing a car?

• Which advertisement do you find more attractive? Why?

Volkswagen Passat

Featuring a 2.0T or 3.6L engine with fuel-stratified injection, the new Passat is engineered to be even more fun to drive. And it's got plenty of not-so-standard features. 120 of them to be precise.

Toyota Corolla

2005 Toyota Corolla is among the best of the compact sedans: reli­able and economical yet refined and comfortable. The 2005 Corolla line sees the addition of a sporty new XRS model, while the entire line gets some enhancements. All 2005 Corollas feature a restyled front fascia and redesigned tail lamps.

Honda Civic Sedan

Big satisfaction in a small package.

Efficient, practical, affordable, polished and pleasant to drive, if not downright fun, with a reputation for reliability: These are the Honda Civic's hallmarks, and nothing about the 2005 model suggests anything has changed.

Write your own car advertisement. Include all necessary details.

Speak about... the car you want to drive. Give as many details as possible. State the most important details for you.

Unit5. Travelling By Car

DIALOGUE 2

Read, translate, memorize and dramatize the dialogue.

DRIVING IN THE CITY

Gabriel: By car. You know, I drive, don't you? Mr. Dawson: Oh, good. Do you find it difficult to drive in New York? There's lots of traffic here.

Role play.

Student A	Student В
Tell your friend about your driving experience. Describe your last trip by car.	Ask your friend about his/her driv­ing experience and about his/her last trip by car.

 

Swap roles.

Английский язык для турбизнеса и сервиса

DIALOGUE 3

Read, translate, memorize and dramatize the dialogue

 

AT THE GAS STATION

Fill it up, please.

What kind of gas do you need? Regular, premium or super?

Regular, please. Here is the key to the tank.

Would you like me to check the oil for you?

Yes, please. And the tyres, please.

Certainly, sir. Would you open the hood for me?

Sure. And the windscreen, can you clean it?

Yes, sir. Anything else?

No, thanks a lot. How much do I owe you?

That'll be $21.45, sir.

Here you are. Keep the change.

Thank you. Have a good day!

Role play

Student А	Student В
You are a motorist and you come to a petrol station. Tell the attendant how much petrol you need, what kind of petrol you need, request oth­er services if necessary.	You are a petrol station worker. Serve the customer.

 

Swap roles.

Explain why driving in the city can be difficult

Translate into English.

— Привет, Тревор! Что случилось? С тобой все в порядке? — Привет, Джон! Не волнуйся! Я попал в небольшую аварию, вот и все. … — Как это случилось? Ты — водитель с большим стажем. Ты нарушил правила?

Мой автомобиль

— Как твой «Рено»?

— Ездит нормально, но требуется много усилий, чтобы поддер­живать в порядке (maintain) старый автомобиль.

— Давно ты его купил?

— Полтора года назад. Но ему уже 10 лет, пора купить новый.

— Да, я думаю, ты уже можешь себе позволить совсем новый (brand new) автомобиль.

— Я тоже об этом думал. Но для начала я куплю новый акку­мулятор, а то вчера я не мог завестись. Хотя я заряжал аккумуля­тор на прошлой неделе.

— Может, дело в стартере?

— Нет, я уже был на станции техобслуживания, и механик ска­зал, что нужно просто поменять аккумулятор.

— Понятно.

26. Write an essay on the topic "My Last/Best Trip by Car".

Английский язык для турбизнеса и сервиса

PROJECT WORK

1.You are a travel agent. Your customer wants to travel by car to ... (choose any country or city). Make up an itinerary for him/her. Give details of car rentals or/and the requirements for car lease. Give infor­mation on parking available at hotels and in cities, quote the prices. Comment on the driving licensing, road rules and rule violation law of the chosen city or country. Make a presentation to your customer. Use real information.

2.You are a manager at a car show. Make an advertisement of the chosen car. Make a presentation to customers. Use real information.

 

GROUP TALK

1. Have you ever stayed at a hotel?

2. When and where was it?

3. How big was the hotel? Describe the facilities and services you used at that hotel.

Unit 6. Hotels

4. Would you like to stay at that hotel again? Why?

 

Английский язык для турбизнеса и сервиса

Vocabulary

bed and breakfast (B&B) — небольшая частная гостиница budget hotel — недорогая гостиница apartment — квартира hostel — общежитие, используемое как гостиница для туристов university… общежитие expensive hotel — дорогая гостиница counterpart — противник, конкурент, двойник quiet close — тихое закрытое…

TEXT 1

Read and translate the text.

GUIDE TO ACCOMMODATIONS IN LONDON

What could be more elegant than the house, in fashionable Knights- bridge, where writer Virginia Woolf was born in 1882 and spent her child­hood?… B&B is a particularly British way of enjoying good, comfortable… Self-catering apartments are ideal for those on a budget and West London's Clarendon House Apartments, about 30…

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if necessary.

Exciting, fashionable, statesman, guest, en-suite, bustling city, acces­sible suburbs, budget-conscious, available, lounge, cafe, termini.

Answer the questions.

1. What are the good value options for accommodations in London?

2. Why is B&B so notable?

3. What is the price range for different hotels? What is the price for children under 7?

4. What is the alternative accommodation for those who don't want to stay at a hotel? How much is that?

5. Which hotels are the cheapest and why?

6. What can young travellers choose as accommodation?

7. What are the features of dormitories and hostels? In what way are they different form hotels or self-catering apartments?

8. What can smaller hotels and hotel groups offer to the tourists?

9. Can you live like a lord in London for a reasonable price? How?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

4. Find English equivalents to the following words and word com­binations. Гостиница (3); университетское общежитие (2); бар (2); полный завтрак подается… Английский язык для турбизнеса и сервиса

Make up word combinations and find them in the text.

exciting	restaurant
guest	hotel
warm	welcome
accessible	bed
self-catering	suburb
waterside	chain
hotel	house
traditional	way
good-value	apartment
private	entertainment
newest	home
dormitory	city
cooking	price
nightly	facilities

 

Give plural of the following words. Consult the dictionary if necessary.

Residence, terminus, terminal, statesman, agency, portfolio, suburb, cafe, B&B, family, stay, linen.

Match the synonyms in the columns. Translate the pairs. Find them in the text.

flat rate

hotel to reserve

dormitory ale house

sitting room next door

downtown apartment

superb deal center

Unit 6.Hotels

near halls of residence

price bed & breakfast

pub lounge

to book to reserve

online really

to seek via internet

indeed good-value price

located to delve

Match the antonyms in the columns. Translate the pairs. Find them in the text.

expensive hotel suburb more uptown expensive weekdays long-established owner fashionable

cheap new guest budget hotel less downtown old-fashioned weekend center

 

Make a summary of the text.

Match the word with its definition and compare the meanings.

Hotel — system of accommodation in which you pay for

a room for a night and for breakfast the follow­ing morning

Inn — accommodation with large bedrooms where

several people sleep, usually students of a par­ticular university

Bed & Breakfast — blocks of rooms or flays belonging to a univer­sity or college which are used by students Hostel — a house owned by local government authori­

ties or charities or sometimes universities where people can stay cheaply for a short time Dormitory — a building where people stay for some time

usually when on holidays or in business, and pay for their rooms and meals Halls of Residence — a small hotel, or just another name for a hotel

used in AmE to make it sound old-fashioned or more attractive

Английский язык для турбизнеса и сервиса

Explain the differences between each type of accommodation.

Agree or disagree on the following statements. Give your rea-

 

Sons.

For agreement use: I think so. I agree...

Yes, I should think so. Certainly it is. Exactly.

For disagreement use: I don't think so. I disagree...

I don 7 agree with you here. Definitely not. Not in the least.

 

1. It is so convenient that children under 7 go free in most hotels.

2. It is no good for me to stay in B&B, because I never eat breakfast anyway. Why should I pay for it?

3. The easiest way to find accommodations in London is to go to an accommodation agency.

4. The cheapest accommodations are in the suburbs.

5. If you rent a self-catering apartment in the suburb, you'll spend all your time cooking and cleaning for yourself, and you'll have no time to enjoy the city's life.

6. 100-channel TV is the last thing I need on holidays.

7. Every hotel should have an internet suite.

Translate into English.

2. Что может быть лучше элегантного особняка в викторианс­ком стиле в модном районе Кингсбридж? 3. В маленькой гостинице я чувствую себя как дома. 4. Агентство предлагает комнату на двоих в частном доме с кух­ней и отдельной ванной за 75 фунтов в сутки. Как ты…

Speak about accommodations in your city. Describe hotels, inns and halls of residence. Give expert advice to travellers.

16. Write an essay on the topic "Accommodations in My City".

TEXT 2

Vocabulary

gratuities — чаевые to tip — давать (оставлять) чаевые pub — пивная

Read the text and find out the meanings of the underlined

Words and phrases from the context.

TIPPING ETIQUETTE

Legend has it, the word "tip" itself came years ago from a pub own­er who used the acronym on a box "To Insure Promptness." In that spirit, tipping should be thought of first and foremost as a reward for prompt and attentive service.

In reality, tipping etiquette has evolved into a secret subculture with hidden expectations that aren't always well understood by travellers. Break the secret code behind tipping etiquette.

Time Your Tipping

Depending on the timing, tipping can be a reward for good service rendered, or a subtle bribe. If you are using the service of one person repeatedly throughout your trip (say, a doorman) feel free to tip all at once at the end of your stay. If, however, you would like to ensure special ser­vice throughout your stay (sav. from the concierge), a larger tip up front is a good idea. Tipping etiquette says either is acceptable.

Keep Bills Handy For Tipping

Keep several one dollar bills handy in an accessible pocket. You don't want to be digging for them when you're juggling luggage. Keep the bills neatly folded in groups of one or two bills.

Don't Ask For Change

According to tipping etiquette, it creates a very awkward situation to ask for change from the person you are tipping. If for some reason you don't have a tip ready, just skip it. You can get change from somewhere else, and return with your tip at some point in the future.

Английский язык для турбизнеса и сервиса

Know Your Tipping Tendencies

Be aware of your own unconscious tipping tendencies. Studies show women tend to tip men more generously (and men tip women better). Tipping goes up universally when the weather is good, lower when it is not. Attractive women earn higher tips, as do attentive men, so don't make mistakes.

Know the Tipping Policy

Increasingly, higher-end hotels are instituting "no tipping policies" that include gratuities in the price of the room. Some, particularly re­sorts, are charging a daily fee that covers all gratuities. Ask when you book.

Bed and Breakfast Tipping Etiquette

In general, tipping etiquette dictates that business owners are not giv­en tips. Most B&Bs fall under that category, and indeed, most have "no tipping" policies in place. If you are in doubt, ask about their tipping pol­icy when you book your room. (If the housekeeping staff is not part of the family, do tip them as you would in a hotel.)

Tipping Is Never Required

It may be expected in many situations, but tipping is never required. Tipping hotel staff and drivers should be at your discretion, and should be thought of as a reward for excellent service. Don't feel obligated to give a tip if the service given was not very good. On the other hand, con­sider giving a larger tip for those who go out of their way to provide per­sonalized or stand-out service. Although it is not required, tipping eti­quette says that unless service was severely lacking in some way, do give a tip of some sort (or at least a smile and a thank you).

Tipping Etiquette Varies Worldwide

These tipping guidelines are for the United States only. Expectations (and tipping amounts) can be quite a bit different in other countries. Check a travel guide for the particular country you will be visiting for the proper tipping etiquette.

From Charlyn Keating Chisholm

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Etiquette, owner, thought, reward, subtle, throughout, however, con­cierge, acceptable, accessible, awkward, generously, gratuities, increas­ingly, discretion, obligated, required, severely.

Unit6. Hotels

Answer the questions.

1. Where does the word "tip" come from?

2. Why are tips given?

3. Who are tips given to?

4. When and where are tips required?

5. When is better to tip: up front, daily throughout your stay or at the end of your stay?

6. How much tips should you leave to whom?

7. What is inappropriate when tipping?

8. What are the most common unconscious tipping tendencies?

9. What different tipping policies hotels can have?

10. What is peculiar about tipping at Bed & Breakfasts?

11. What special services can you tip for?

12. When can you do without tipping?

Give Russian equivalents to the underlined words and word

Combinations in the text.

Give English equivalents to the following words and word

Combinations.

Прежде всего; своевременное и внимательное обслуживание; оставить чаевые (2); утонченная взятка; на протяжении всего пу­тешествия; храните банкноты аккуратно сложенными; согласно этикету чаевых; неловкая ситуация; просить сдачу; просто пропу­стите это; более щедро; привлекательные женщины; внимательные мужчины; чаевые включены в стоимость; ежедневная плата; спра­шивайте, когда заказываете номер; если вы сомневаетесь; чаевые не обязательны; по вашему желанию; с одной стороны; с другой стороны; если не; по крайней мере.

Make up word combinations, translate and find them in the

text.
pub	etiquette
attentive	women
tipping	bribe
hidden	service
subtle	amount
accessible	tendencies
awkward	situation
unconscious	staff
attractive	owner

 

Английский язык для турбизнеса и сервиса

housekeeping country

tipping pocket

particular expectations

Discuss tipping tendencies in this country.

1. Who do you usually leave tips to?

2. Do you always give tips to people who serve you?

3. How much do you leave in tip at a restaurant? Taxi? Hairdress­er's? Hotel?

7. Write an essay on the topic "Tipping Policies In My Country"

(200 words).

Match the word with its definition and compare the meanings.

Room service — a person who leads the guests to their rooms and show them around the hotel Maintenance — a person who opens the front door… they first arrive, to answer the phone and to arrange reservations or appointments Porter — a person who cuts and dyes…

SPINDRIFT INN

Bay Aquarium and within_________________________ distance of downtown Monterey. In the heart of Cannery Row and directly on the____________________

Put the verbs in right forms and translate the text.

CORINTHIA AQUINCUM

Английский язык для турбизнеса и сервиса distance from the hotel. Also downtown Budapest and the Danube Bend (to be)… The hotel (to open) in 1991 as the Thermal Hotel Aquincum, as a tribute to the ancient city and its baths. The spa of…

Read, translate, insert missing prepositions.

Vocabulary

circa — приблизительно, примерно unique — уникальный mansion — особняк, большой дом, дворец

SWANN HOUSE THE MOST ROMANTIC INN THE WORLD

Situated 12 blocks ... the White House, our location ... the historic Dupont Circle neighborhood makes Swann House the ideal home base ... your… Our proximity ... several universities makes Swann House ideal ... parents… Come see why Guides and Travelogues call Swann House the "Best B&B ... Washington" and put us ... their…

FOUR POINTS BY SHERATON MILAN CENTER, MILAN

Easy 5 minute walk from the Central Station. Very personable, friend­ly staff, quick to help. English spoken. Mostly non-smoking rooms. Rooms nice… This property is situated in the heart of Milan's business district, walking… Unit6. Hotels

Room Amenities

• Air Conditioning (In Room)

• Newspaper (Free)

• Telephone

• Television (Cable/Satellite)

• Non-Smoking Rooms

• Television

• Daily Maid Service

• In Room Broadband Internet Access

• Safe (In Room)

• Coffee Maker

• Telephone (Voicemail)

• Balcony Деттасе

• Mini-Bar

PRINCIPE DI SAVOIA HOTEL, MILAN

— Rated # 1 in Milan

• Piazza Delia Repubblica 17, Milan, 20124 Italy

• From $582.00/night

Located in Milan's business center on the Piazza della Repubblica, the five-star, 399-room Principe di Savoia is highly regarded for its charm, elegance, and attentive service. On the premises are two restaurants, the five-star Ristorante Galleria serving typical Italian specialties, and Cafe Doney, an intimate setting where snacks, light meals and afternoon tea are served. There is also the Bar Giardino d'Inverno, a salon where guests can sip cocktails or coffee and listen to piano music. Guests are offered the use of an on-site fitness facility, indoor pool and health spa. Hotel services include complimentary car service, dry cleaning and laundry, 24- hour concierge, 24-hour room service, complimentary shoe shine, and nightly turndown.

Hotel Details

• Built in 1927 • Laundry Room • Fax (For Guests)

THE WESTIN PALACE, MILAN

From $290.87/night

Comfortable luxurious meeting place for local socialites and business people.

Inside the modern facade, The Westin Palace welcomes its guests with a sumptuous lobby that leads to exquisite accommodations appointed with 19^th century antiques and elegant bathrooms in pink.

Located only minutes from the Duomo and the glass-domed Galle- ria Vittorio Emanuele in the heart of Milan, the 216-room Westin Pal­ace offers discreet, attentive service in a setting that combines Renais­sance opulence with modern amenity. On the premises are the Casanova Grill, serving Mediterranean inspired pastas, risottos, and seafood dish­es, and Bar Campigli, which features live piano music nightly. Hotel ser­vices include a concierge, dry cleaning and laundry, and nightly turn­down. The hotel also offers guests use of an on-site fitness facility.

Hotel Details

• Built in 1950 • Fax (For Guests) • Babysitting or Child Care

Agree or disagree with the following statements. Give your rea sons.

 

For agreement use: I fully agree with you here. That's quite right. Sure.

It really matters. Yes, I think so.

For disagreement use: I can't agree... I think you are mistaken... I don't think you are right. Far from it. Nothing of the kind.

 

1. When you live at a hotel the view matters a lot.

2. The hotel in the center is better than a hotel in the suburb.

3. All hotels should have non-smoking premises.

4. Tips are a sign of appreciation of the service you were given.

5. Tipping policies are universal.

6. "No tipping" policy is a good policy.

Английский язык для турбизнеса и сервиса

Translate into English.

В БРИТАНСКИХ ТРАДИЦИЯХ

Вначале в гостинице работали только шесть дворецких, кото­рые обслуживали гостей, останавливающихся в люксах, и владель­цев клубных карт сети… Дворецкие «Авроры» встречают гостей на пороге номера с бо­калом шампанского и… 18. Write an essay on the topic "My Ideal Hotel".

DIALOGUE 1

Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.

HOTEL RESERVATION

Clerk: Good afternoon. Seaside Motel.

Carol: This is Carol Taylor. I'd like to make reservation for three peo­ple for the Labour Day Weekend. Do you have any rooms avail­able then?

Clerk: Let me check. How long do you plan to stay? Carol: Only two days, Saturday and Sunday.

Clerk: Yes, we still have some rooms available. Would you prefer one

room or two rooms that adjoin each other? Carol: How much do the rooms cost?

Clerk: The cost of one room with two double beds is $79 a night and

the rate for adjoining rooms with one double bed each is $49. Carol: In that case, let me have just one room. Clerk: All right. Can you spell your name, please? Carol: Sure. It's T-A-Y-L-O-R. Do vou need a deposit? Clerk: No, thank you. We can hold the room for you until 6:00. When

do you plan to get here? Carol: We should be there by 5 o'clock at the latest. Clerk: That's wonderful. We'll look forward to seeing vou then.

Call a hotel and reserve a room for your friends, who will visit this city for some time next week. Call another hotel if this one is full for the time you need. Dramatize the conversations.

DIALOGUE 2

Read and memorize the dialogue.

CHECK-IN

Receptionist: Right, Dr. Gilbert. A single room with a bath and conti­nental breakfast for two nights, is that right? Английский язык для турбизнеса и сервиса Dr. Gilbert: No, it's three nights, from the 15th to the 18th of Septem­ber.

Role-play the conversation changing roles of the guest and the receptionist.

DIALOGUE 3

Vocabulary

hairdresser's — парикмахерская drapes — шторы, портьеры directory — телефонный справочник coffee shop — кафе

room service — обслуживание в комнате, уборка комнаты

available — доступно, имеется в наличии, имеется в распоряжении

news stand — газетный киоск

lobby — фойе

cocktail lounge — бар

basement — цокольный этаж, подвал

facilities — средства обслуживания, удобства, услуги

Read, memorize and dramatize the dialogue.

BELLBOY

Unit 6.Hotels Bellboy: Oh, yes. All the rooms here at the hotel are quite large and the rooms on this side of the building have a lovely view. Let me open the drapes for you.

DIALOGUE 4

Read, memorize and dramatize the dialogues.

Receptionist: Reception. Can I help you? Mr. Thompson: Yes, could I have a coke and a cheese sandwich for room 149, please.

Make up and role-play your own dialogues in pairs. You are the hotel guest, ask or request something. Your partner is the receptionist. Swap roles. Use the suggestions below and think of your own.

• A white coffee and a pork roll

• Air-conditioning

• Heating

• Blankets

• Toilet paper

• 7:30

DIALOGUE 5

Read, memorize and dramatize the dialogues.

CHECK OUT

Dr. Gilbert: Hello. Can I have my bill, please?

Unit 6.Hotels

Receptionist: Certainly, sir. Are you leaving?

Dr. Gilbert: Yes. What is this $200 for?

Receptionist: That's for your phone calls.

Dr. Gilbert: Oh, right. Do you accept American Express?

Receptionist: Yes, sir, that's fine.

Dr. Gilbert: Could you call me a taxi to the airport, please? Receptionist: Certainly, sir. Have a good flight. Thank you for staying at

our hotel. Welcome back. Dr. Gilbert: Thank you.

DIALOGUE 6

Continue the conversations.

Sheraton Hotel. Can I help you?

Good morning. I'd like to know the price of a double room for one night.

During the week it's £85 a night, but there's a special week­end offer of £66 for Friday and Saturday nights. When do you want to stay?

Hello. Holiday Inn. Mary Spenser speaking. How can I help you?

Hello, my name is Michael Schneider I've got a reserva­tion for Tuesday next week, but I want to change it.

Make up your own conversations between the guest and the receptionist at a hotel.

Translate into English.

— Я бы хотел забронировать одноместный номер с ванной на два дня. — Вы хотите обычный номер или люкс? — Обычный, пожалуйста.

PROJECT WORK

1. For you ideal hotel make a booklet for travel agencies. Include name, location, facilities and services and as many details as possible in the booklet. Present you booklet to your group.

2. Write an advertisement of you hotel for the travellers' magazine. Make the advertisement compact and attractive. Present you advertise­ment to your group.

 

GROUP TALK

1. Have you ever been to a restaurant?

2. Did you like it?

3. When and where was it?

4. What kind of restaurant was it?

5. What was the food like?

6. What was the service like?

7. Do you often go to restaurants?

8. Do you enjoy going to restaurants? Why?

9. Would you like to work at a restaurant? Why?

TEXT 1

Vocabulary

establishment — учреждение menu — меню food — еда (пища)

Read and translate the text.

RESTAURANTS (Part I)

A restaurant is an establishment that serves prepared food and bev­erages to be consumed on the premises. The term covers a multiplicity of venues and a diversity of styles of cuisine.

Restaurants are sometimes a feature of a larger complex, typically a hotel, where the dining amenities are provided for the convenience of the residents and, of course, for the hotel to maximise their potential revenue. Such restaurants are often also open to non-residents.

History

Whilst inns and taverns were known from antiquity, these were es­tablishments aimed at travellers, and in general locals would rarely eat there. The… Restaurants spread rapidly to the United States, with the first (Jul- lien's… Unit7. Restaurants

Types of Restaurants

Restaurants range from unpretentious lunching or dining places ca­tering to people working nearby, with simple food served in simple set­tings at low prices, to expensive establishments serving refined food and wines in a formal setting. In the former case, clients are not expected to wear formal wear. In the latter case, clients generally wear formal cloth­ing, though this varies between cultures.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if necessary.

Diversity, cuisine, restaurant, feature convenience, appear, flavour, highly, antiquity, guild, retinue, whilst, thereafter, approach, service a la fran^aise, chef, encourage, beyond, unpretentious, wear, culture.

Compare and remember.

BrE

to maximise to minimise to specialise to organise flavour

Answer the questions.

2. Why are restaurants established as part of hotels very often? 3. Where does the word "restaurant" come form? … 4. When, why and how did the modern meaning of the word "res­taurant" come in use?

Compare and explain the difference.

British / English kitchen / cuisine meal / food chef / cook

service & la fransaise / service a la russe

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

To be consumed on the premises, multiplicity of venues, dining amenities, fixed opening hours, inns and taverns, aimed at travellers, ca­tering guilds, retinue of servants, tradition of dining out, star chef, there­after, shared meal, modern formal style of dining, introduced to France, spread rapidly to England and beyond, unpretentious lunching place, dining place, dining establishment, in the latter case, though.

Give English equivalents to the following words and word combinations.

Дорогое заведение; еда и напитки; разнообразие кулинарных стилей; особенность / характерная черта; для удобства постояль­цев гостиницы; открыт для посторонних; потенциальный доход; появляться; жирный питательный суп; в современном смысле; индивидуальные порции; выбирать блюда из меню; с древнейших времен; местные жители; умение готовить отличную еду; свита

Unit7. Restaurants

слуг; в то же самое время; жители провинции; основать классичес­кую французскую кухню; быстро распространяться; стандартный подход; обслуживание по-французски; обслуживание по-русски; по низким ценам; изысканная пища; в первом случае; парадная одежда.

Make word combinations, translate them and find them in the

Text.

dining potential rich modern individual fixed catering french spread standard shared formal unpretentious refined

sense revenue approach guild cuisine portion lunching soup style food meal rapidly amenities hours

 

Make adjectives from these names of countries.

France, Russia, the USA, Great Britain.

Make a summary of the text.

10* Make a historic survey. Write an essay on the topic "Russian Prince Kourakin".

Who is Russian Prince Kourakin ? What were his relations with Rus­sian monarch of that time? Why was he in France? What was his contribu­tion to foodservice industry and to foreign affairs of the two countries? How did he manage that?

Английский язык для турбизнеса и сервиса

TEXT 2

RESTAURANTS (Part И)

Types of Restaurants

Restaurants often specialise in certain types of food. For example, there are seafood restaurants, vegetarian restaurants or ethnic restaurants.… Depending on local customs and the establishment, restaurants may or may not…

Restaurant Guides

Nearly all major American newspapers employ restaurant critics and publish online dining guides for the cities they serve. American newspa- * BYOB is short for "bring your own booze (alcohol)" Unit7. Restaurants

Economics

In economics, restaurants are the end of the supply chain in the food- service industry. There is usually too much competition in most cities since barriers to entry are relatively low, which means that for most res­taurants, it is hard to make a profit. In most First World industrialized countries, restaurants are heavily regulated to ensure the health and safety of the customers.

The typical restaurant owner faces many obstacles to success, includ­ing raising initial capital, finding competent and skilled labour, maintain­ing consistent and excellent food quality, maintaining high standards of safety, and the constant hassle of minimising potential liability for any food poisoning or accidents that may occur. This is why restaurants seem to come and go all the time.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Foreign, guide, award, roughly, entire, thorough, ensure, health, suc­cess, liability, accident.

Answer the questions.

2. What is a tip? 3. What does the tip depend on? 4. What can be restaurant specializations?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the

Text.

The standard way, to take the order, to pay the bill afterwards, to add, it goes to the staff, certain types of food, seafood restaurant, vegetarian restaurant, ethnic restaurant, generally speaking, food of foreign origin, to be licensed to serve alcohol, restaurant guide, high culinary merit, the more stars awarded, the higher the prices, roughly equivalent, star rat­ings, casual places, to visit dining establishments anonymously, the most thorough coverage, supply chain, foodservice industry, barriers to entry are relatively low, heavily regulated, food poisoning, bring your own booze.

Give English equivalents to the following words and word combinations.

Клиент /посетитель ресторана (2); в зависимости от местных традиций; принять заказ; оплатить счет; соответственно; алкоголь­ные напитки; иначе; строгие ограничения; разрешать; в общем; критическая оценка; попробовать все блюда в меню; варианты пообедать; слишком большая конкуренция; трудно получать при­быль; накопить первоначальный капитал; найти компетентную рабочую силу; обеспечивать здоровье и безопасность; пищевое от­равление; поэтому.

Make word combinations, translate them and find them in the

Text.

local seafood alcoholic

merit restaurant industry coverage quality menu

culinary roughly critical

Unit7. Restaurants

thorough	capital
various	beverages
entire	assessment
foodservice	poisoning
heavily	custom
initial	labour
skilled	regulated
consistent	equivalent
food	options

 

Match the synonyms in the columns. Translate the pairs and

find them in the text (both parts).
wear	alcohol
work	customer
booze	sample
allow	operate
feel	rarely
check	entire
seldom	clothing
client	revenue
whole	bill
flee	diversity
labour	in general
variety	permit
profit	run away
try	staff
generally speaking	perceive

 

Match the antonyms in the columns. Translate the pairs and find them in the text (both parts).

permit modern simple traveller

in the former case

cheap

exactly

competition

shared

casual expensive prohibit roughly individual refined local monopoly in the latter case ancient

formal

Английский язык для турбизнеса и сервиса

 

Make a summary of the text.

Match the word with its definition.

PEOPLE WHO WORK AT THE RESTAURANT

 

Captain orHost

orHostess Whiter orWaitress Busboy Sommelier

Or Wine Steward Bartender

Buffet server

Floor supervisor

Cashier

Manager Chef

Cook

Kitchen aid Dishwasher

a person who meets and sits the guests, a person who washes dishes. a person who takes the orders and serves the meals. a person who waits on guests at a buffet or helps people to choose from a buffet menu, a person who works in the…

Fill in the blanks with prepositions where necessary. Translate the story.

TIPPING GUIDE

• Wkitstaff — 15—20 % ... the bill, excluding tax and expensive wine. Many restaurants automatically add a 10—15 % gratuity ... par­ties ... six or… Unit7. Restaurants • Wine Steward/Sommelier — If they help you choose a bottle ... wine (or choose it... you), 10—20 % ... the wine bill…

Agree or disagree with the following statements. Give your rea-

 

Sons.

For agreement use: I quite agree. I agree with you. I fully agree. I think you are right.

For disagreement use: Actually; I don' agree. I don't think that's right. I don't think that's true (correct). Well, I am not sure if that's true (right, correct).

 

1. The more stars the restaurant gets, the better the service is.

2. The more stars the restaurant gets, the lower the prices are.

3. The more restaurants there are in the city, the better for customers.

4. The more exotic the restaurant is, the fewer customers it gets.

5. Tipping is a good custom.

6. When I eat out I always leave a good tip.

7. Restaurants are busy only on weekends and before holidays like Christmas.

8. Traditional restaurants that sell "local" food are popular only among tourists.

9. Dining out is a unique French tradition.

10. Dining out is not very popular in Russia.

11. Going to a restaurant is always fun and pleasant.

12. If the city is not a resort it doesn't need restaurants at all.

13. Discuss:

1. What makes a good restaurant?

2. What is more important for a restaurant: location or advertisement?

Английский язык для турбизнеса и сервиса

3. Why do celebrities open restaurants so often?

4. Would you like to work in a restaurant? Why?

5. If yes, what position would you like to take?

6. Would you like to be a restaurant manager? Why?

Speak about...restaurants in your city.

Translate into English.

Средний ужин в ресторане обойдется в 70—100 у.е, что может показаться достаточно дорого, но, поверьте, удовольствие от по­сещения этого заведения… 16. Write an essay on the topic "Restaurants In ..." (choose any… 17. Fill in the gaps with the right words from the list below. Trans­late the story.

FLO

Located in a well-known_______________________________ , this old German

___ dates back to 1886 and still holds the record for the best

sauerkraut* in Paris. The brasserie, which is in surprisingly good

* квашеная капуста

Unit7. Restaurants

_______________ despite its age, has welcomed movie stars in its time.

Sarah Bernhardt apparently______________________________ on sauerkraut here, when

she was doing a____________ at the Theatre de la Renaissance. The

decor is divine, especially the elaborate _____________________________ the leather

booths and the stained glass________________________ separating the rooms.

Expect to___________________ EUR30-EUR46 ordering a la carte. Lunch

set menu available for EUR21 and dinner_____________________________ for EUR30.

Open Hours: Lunch: noon—3 pm daily; Dinner: 7 pm—1 am

Brasserie, ceilings, menu, to dine, window, daily, area, to pay, condi­tion, play.

TEXT 3

Vocabulary

meal — еда (прием пищи)

to occur — случаться

occasion — случай

wedding — свадьба

anniversary — годовщина

dessert — десерт

snack — закуска (перекус)

to have a snack — перекусить

snack bar — закусочная

filling — сытный

calorie — калория, калорийный

recreation area — зона отдыха

banquet — банкет

course —.блюдо

appetizer = starter — закуска (блюдо) main course — основное блюдо liqueur — ликер

sorbet — шербет, фруктовое мороженое complex — сложный to clash — сталкиваться behaviour — поведение circumstances — обстоятельства provenance — происхождение, источник bowl — миска, глубокая тарелка, чаша plate — тарелка

Английский язык для турбизнеса и сервиса

common — общий, обычный

Cookies — biscuits — печенье

bun — булочка

knife — нож

fork — вилка

spoon — ложка

to pray — молиться

Read and translate the text.

MEAL

A meal is an instance of eating, specifically one that takes place at a specific time and includes specific, prepared food.

Meals occur primarily at homes, restaurants, and cafeterias, but may occur in many other places. Regular meals occur on a daily basis, typi­cally several times a day. Special meals are usually held in conjunction with such occasions as birthdays, weddings, anniversaries, and holidays. Common meals are breakfast, elevenses, brunch, lunch, tea, dinner, sup­per, and dessert.

A meal is different from a snack in that meals are larger and more filling, while snacks are more likely to be small, high-calorie affairs; how­ever, any food eaten in small amounts at an unscheduled time can be classified as a snack.

A picnic is an outdoor meal where one brings one's food, such as a sandwich or a prepared meal in a picnic basket. It often takes place in a natural or recreation area, such as a park, forest, or beach. On long drives a picnic may take place at a road-side stop such as a rest area.

A banquet is a large, often formal, and elaborate meal with many guests.

Colleges and universities require their students to choose certain meal plan.

A multicourse meal

A modern multicourse meal will typically consist of several of the fol­lowing meal courses, as well as suitable beverages to fit the course being served:

• Appetizer or starter with 1st wine, typically a white wine

• Salad

• Soup

• Main course with 2nd wine, typically a red wine

• Dessert with a dessert wine

• After-dinner coffee with liqueur, brandy, cognac or grappa

Unit 7. Restaurants

• Fruit and cheese

There may be drinks and snacks served both before and after the meal.

There may be served something to clean the palate between courses, such as a sorbet.

The order of the courses will likely vary depending on local custom.

Customs, traditions, and etiquette

Examples of different customs and traditions: Food in some cultures is eaten from individual plates or bowls, while in other… Different cultures might have different rules for eating the same item. In the USA people eat sausages in a bun, or…

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Meal, prepared, occur, occasion, conjunction, birthday, anniversary, affair, unscheduled, outdoor, natural, banquet, course, dessert, liqueur,

Английский язык для турбизнеса и сервиса

cognac, sorbet, etiquette, behaviour, circumstances, culture, exception, piece, sausages, knife, issue, aloud, diverse, might.

Answer the questions.

1. What is a meal?

2. Where do meals occur?

3. What is the difference between regular meals and special meals?

4. What are common meals of the day?

5. What is a snack? Is it different from a meal?

6. What is a picnic? Where can a picnic take place?

7. What is a banquet?

8. What is a multicourse meal?

9. What does a multicourse meal consist of?

10. What can you say about customs, traditions and etiquette of eat­ing in different countries and cultures in general?

11. What are the increased risks of multicultural societies?

12. When do people eat from individual places and when from com­mon ones?

13. What is the difference in etiquette between eating sausage in Eu­rope and in the USA?

14. What are some examples of proper etiquette at the table? Give more examples from your own experience.

Give Russian equivalents to the following words and word

Combinations. Find and translate sentences with them in the

Text.

Regular meals, daily basis, special meal, in conjunction with, occa­sion, common meals, high-calorie affair, outdoor meal, natural or rec­reation area, road-side stop, elaborate meal, to choose certain meal plan, multicourse meal, to consist of, appetizer, starter, liqueur, brandy, cognac, grappa, drinks and snacks are served both before and after the meal, re­gional differences, complex multicultural society, increased risk, small pieces of food, held in the hand, different rules, the same item, sausages in a bun, sausages are held between the fingers, not an issue, a short time of silence, diverse, religiously mixed company.

Give English equivalents to the following words and word

Combinations.

Определенное время; приготовленная еда; случаться; отлича­ется от...; более питательный; в маленьком количестве; в неопре-

Unit7. Restaurants

деленное время; корзина для пикника; происходить; лес; зона от­дыха; блюдо в меню; подходящие напитки; подходит к этому блю­ду; закуска(2) подается в начале обеда; основное блюдо; порядок блюд; относительно еды...; правильное поведение; в каких обсто­ятельствах; кушать из отдельной тарелки; из общей тарелки; в слу­чае...; держать в руках; есть руками; ножом и вилкой; в некоторых культурах; в то в время как в других культурах; дать возможность помолиться.

5. Find out all word combinations with the word "meal" in the text and translate them.

Match the synonyms in the columns. Translate the pairs and find them in the text.

common complex

diverse biscuits

correct appetizer

starter take place

drink thing

cookies regular

occur mixed

multicultural beverage

item proper

Match the antonyms in the columns. Translate the pairs and find them in the text.

scheduled the same

outdoor impossible

different exception

rule snack

meal unscheduled

possible indoor

Retell the text. Make a summary of the text.

Match the word with its definition.

DAILY MEALS

Английский язык для турбизнеса и сервиса Breakfast — an evening meal. Lunch — a midday meal. Brunch — is usually eaten within an hour or two after a person

Fill in the blanks with articles where necessary. Translate the advertisement.

Situated in ... old stone house dating back to ... 1880s, this is ... good place for... romantic dinner. Dine inside by ... fireplace or under ...… Unit7. Restaurants Sauce. There is also ... full bar inside. ... Rooms are available for ... pri­vate parties and ... catering is also…

Choose the right word from the list below, mind forms of the

Verbs. Translate the abstract.

Restaurants can be differentiated based on five__________________ variables: 1— Food & wine list

Discuss.

GOOD SERVICE

You do not need to be a rocket scientist to understand the impor­tance of good service. It means more than getting your order right. Of­fering good service entails smiling, being friendly, courteous, perceptive, empathetic, reliable, and timely.

So many trendy restaurants feel that they can get away with crappy service. Sadly, this is something that tourists are vulnerable to, but local patrons have no reason to expect anything but the best, unless of course they're sadistic and like to be subjected to pain.

• Do you agree with the author? Why? Give your reasons.

• What is a good service for you ?

• Do you always get good service at restaurants ?

• What can you suggest for improving the quality of service in restau­rants of your city?

Speak about... your last visit to a restaurant. 18. Translate into English.

РЕСТОРАН «АКРОПОЛЬ»

Кухня: греческая кухня, европейская кухня, итальянская кух­ня, континентальная кухня, морская кухня, русская кухня, среди­земноморская кухня, французская кухня.

Английский язык для турбизнеса и сервиса

Definitely. Exactly.

Definitely not. 0л the contrary.

Два зала: 1 зал — 65 мест, 2 (летняя веранда) — 40 мест. Часы работы: С 12.00 до 00.00. Средняя стоимость счета: $20—30.

Unit7. Restaurants

Специальные предложения: Бизнес-ланч, Гриль, Еда на вынос, Карта вин, Мясное меню, Мангал, Проведение банкетов, Постное меню, Разливное вино, Разливное пиво, Рыбное меню.

Развлечения: живая музыка после 18.00.

В ресторане есть летняя веранда.

19. Write an essay on the topic "Eating Culture in My Region".

Read and translate the restaurant advertisements.

CAFE BEAUBOURG

— Rated # 1 in Paris

43, rue Saint Merri, Paris, 75004 France

• Category: Specialty, European, Atmosphere

From this classy bar-restaurant you get a great view of the eye-catch­ing Beaubourg contemporary art centre. Spacious and elaborately fur­nished, the cafe is split into smaller areas and has a pleasant mezzanine. The terrace with its comfortable chairs is a great place for tourists and the cafe's hip crowd of regulars. The food, starting with a healthy selec­tion of American and traditional French breakfasts, is simple and hearty, though priced a la Parisienne.

Open Hours: 8 am — 1 am Sun-Thu; 8 am — 2 am Fri & Sat

FRESH CREAM

99 Pacific St, (100C Heritage Harbor), Monterey, CA • Category: American & Caribbean, European, Atmosphere, Special… This is a place for discerning customers who want only the best. The cuisine is primarily French with a definite…

IL BACCARO

• Category: Italian, European, Atmosphere

Dining in И Baccaro feels just like being in an Italian wine cellar. The decor is simple and unpretentious, with wooden tables and chairs and a small bar area. There is also an outdoor seating area located right in Meeting House Square.

If you are in Dublin on a Saturday morning, head to the Meeting House Square in Temple Bar just behind Eustace Street. You can buy freshly baked bread, fresh vegetables and home made cheese or have a divine Italian breakfast.

The food is authentic Italian fare. You won't find spaghetti and lasa­gne here, but grilled-sausages with cannelini beans, risotto with wild mushrooms, or stuffed chicken breast. It's delicious and filling, and a great place to sit and share a carafe of house wine with a friend. Open Hours: 6 pm — 11 pm Mon-Thurs, 5 pm — 11 pm Fri-Sat

Look at these advertisements again.

1. Do they all contain the same information?

2. Which advertisement is the most attractive and why?

3. Which of these restaurants would you like to go to? Why?

Make your own advertisement for a restaurant.

23. Write an essay on the topic "Eating Out in..." (choose any city or country).

DIALOGUE 1

Read and dramatize the dialogue.

Vocabulary

ginger ale — имбирный лимонад crispy — хрустящий

AT THE TAI RESTAURANT

Miss Stewart. Welcome. How are you?

Fine, thank you. And you?

Would you like something to drink?

Yes, I'd like a glass of ginger ale with ice. Harry what would you like?

Do you have a dry white wine? How about California Chablis? Chablis is fine. What would you like to eat?

I'd like the mee krob. Harry, would you like to see a menu?

No, it's O.K. I'll have a mee krob also. What is it?

Crispy fried noodles. I love them.

May I bring you a salad?

Oh, yes. What do you recommend today?

I recommend rose-petal salad. Special for my friends.

Why not?

I'll take care of everything.

24. Discuss:

1. What is "mee krob"?

2. Would you like to try it?

3. Have you ever been to a Tai restaurant?

4. What other types of restaurants have you been to? Describe the food there.

DIALOGUE 2

Read and dramatize the dialogue.

GOING TO A RESTAURANT

Mike: A table for two, please. Receptionist: Er, I'm afraid that's not possible, sir. Mike: Why not? There… Receptionist: I'm sorry, sir, but you aren't wearing a tie.

DIALOGUE 3

Read and dramatize the dialogue.

AT THE RESTAURANT

Flora: Oh, I'm cold. There's a draught* here. Couldn't we sit some­where else? Mike: Excuse me! Excuse me! Waiter: Yes, would you like to order?… Waiter: Oh, I'm sorry. Would you sit over here, please? I hope this ta­ble… Mike: Thank you. That's very kind of you. John: Right. What are we going to have?

Make up your own dialogues at different types of restaurants.

* сквозняк

Unit7. Restaurants

DIALOGUE 4

Read and translate the menu.

CHOOSING FROM A MENU

Peter is meeting his friends, Bennie and Hanna,for dinner at a restau­rant. Look at the menu. How many dishes are there? Is there anything for vegetarians? What would you like to order from this menu?

MENU Starters

Smoked salmon with mustard sauce Tomato and orange soup Chefs green salad Oysters on ice

Main courses

Pepper steak Philadelphia cheese steak Roast chicken with lemon Mushroom and spinach lasagna

Ravioli

Cold buffet (with seafood, fish and cold meat)

Desserts

Lemon cheesecake Fresh fruit salad and cream Chocolate cake Apple pie

Read, memorize and dramatize the dialogue.

Waiter: Yes, sir. How many people? Pteter: A table for three, please. Waiter: Come this way.

DIALOGUE 5

Read, memorize and dramatize the dialogue.

RESTAURANT COMPLAINTS

Bennie: Excuse me, please. This soup's cold.

Waiter: I'm very sorry. I'll get you another one.

Bennie: Excuse me, please! This steak is rare. I asked for well-done.

Waiter: I'm sorry, sir. I thought you said rare.

Hanna: Waiter. Sorry, but this glass is dirty.

Waiter: I'm awfully sorry, madam. I'll bring you another one.

Hanna: Excuse me, I haven't got a fork.

Waiter: Really. Oh dear. Here you are, madam.

Hanna: I'm afraid I didn't order this. I asked for roast chicken.

Waiter: I'm sorry, madam. I'll change it for you at once.

Unit 7. Restaurants

DIALOGUE 6

Read, memorize and dramatize the dialogues.

FINISHING THE MEAL

Waiter: Would you like anything for dessert?

Peter: Just a black coffee for me, please. What about you two?

Hanna: I'll have a white coffee, please, and a piece of cheesecake.

Bennie: Nothing for me, thanks.

Peter: And could I have the bill, please.

Waiter: Certainly, sir. Just a moment. Here you are.

Bennie: Let me have it. I'll pay.

Peter: Oh, no, no, Bennie, it's my treat. Oh, there is a mistake here.

Excuse me, the bill is wrong. We didn't order two bottles of wine. We only had one.

Waiter: Yes, you are right. I'm sorry, sir. I'll change the total.

Peter: Do you accept credit cards? Visa?

Waiter: Definitely, sir. Thank you very much.

 

Role play.

Student A

You come to a restaurant. Choose the place, food from the menu, ask the waiter/waitress to describe the food you don't know by names. Make your order. Complain. Ask for the check. Pay the check and leave the tip.

Student В

You are a waiter/waitress. Welcome the customer. Help to choose, ex­plain the names of different food, take the order; and apologize for the things the customer is complaining about. Bring the check. Be polite and friendly.

 

Swap roles.

Make several dialogues at different restaurants. Swap roles.

Translate into English.

МЕНЮ Закуски

Баклажаны, фаршированные домашним сыром Английский язык для турбизнеса и сервиса Слабосоленая сельдь Ассорти из домашних сыров

Красное

Сухое, полусухое, полусладкое, десертное Белое

Сухое, полусухое, полусладкое, сладкое, десертное

Алкогольные напитки

Коньяк, бренди, водка, наливка, текила, джин, ром, виски, ликеры.

Английский язык для турбизнеса и сервиса

PROJECT WORK

1. Write a restaurant guide to tourists, travellers, and locals in your city. Describe cuisine, food & wine lists, service, prices, ambience and location. Rate restaurants according to any known or your own classifi­cation. Suggest good places to dine for different occasions. Present you "Restaurant Guide" to your group and may be publish it at your local newspaper.

2. You are a manager you are going to open a new restaurant soon. Advertise on you restaurant. Include details about cuisine, menu details, service, additional and special services you provide, prices, ambience and location and inside decor. Give contact information. Make a presenta­tion to your group.

Part II

Venice..

TRAVEL BUSINESS

Unit L Forms Of Tourism

 

NORWAY

 

SWEDEN

I thought such things could be only in

Английский язык для турбизнеса и сервиса

GROUP TALK

Look at the pictures and say what countries are there.

1. What countries are the most popular tourists' destinations, do you think? Why?

2. What makes a country popular for tourists?

3. Can the tourists' popularity of a particular country be increased? Which way?

TEXT 1

Vocabulary

Read and translate the text.

TOURISM AND ITS HISTORY

Prerequisite Factors

"Travel", as an economic activity, occurs when the essential param­eters come together to make it happen. In this case there are three such parameters:

1. Disposable income, i.e. money to spend on non-essentials.

2. Time in which to do so.

3. Infrastructure in the form of accommodation facilities and means of transport.

Individually, sufficient health is also a condition, and of course the inclination to travel. Furthermore, in some countries there are legal re­strictions on travelling, especially abroad.

History

Wealthy people have always travelled to distant parts of the world to see great buildings or other works of art; to learn new languages; or to taste new cuisine. As long ago as the time of the Roman Republic places such as Baiae were popular coastal resorts for the rich.

Unit 1.Forms Of Tourism

The terms "tourist" and "tourism" were first used as official terms in 1937 by the League of Nations. Tourism was defined as people travel­ling abroad for periods of over 24 hours.

The Grand Tour

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Purpose, recreation, eighty, comprehensive, intangible, insurance, security, culture, adventure, sovereignties, expenditures, foreigners, en­terprises, source, consequently, either, particular, commerce, through, interchangeably, implies, journey, pejoratively, wonder, prerequisite, oc­cur, essential, disposable, infrastructure, facilities, sufficient, course, fur­thermore, especially, abroad, language, cuisine, resort, league, accep­tance, Europe, wealthy, cultured, gentleman, particular, aesthetic, aris­tocracy, treasure, unequalled, anywhere, essentially, social, architecture, literature, inspired, throughout, gorge, the Alps.

Английский язык для турбизнеса и сервиса

Answer the questions.

Give Russian equivalents to the following words and word

Combinations. Find and translate sentences with them in the

Text.

Act of travel, World Tourism Organization, more comprehensive def­inition, tangible and intangible components, air, rail, road, water, space, hospitality services, accommodation, related services, intangible ele­ments, rest and relaxation, escape, many sovereignties, respective coun­tries and states, depend heavily upon travel expenditures, consequently governmental agency, to promote a particular region, interchangeably, purposeful journey, pejoratively, implying a shallow interest in, prereq­uisite factors, disposable income, infrastructure, accommodation facili­ties, inclination to travel, great buildings, the time of the Roman Repub­lic, League of Nations, people travelling abroad, the Grand Tour, gained

Unit 1.Forms Of Tourism

acceptance, Grand Tour of Europe, upbringing of the educated and wealthy British nobleman, particularly keen on, gather art treasures, the very top of the social ladder, cultural activity, great European contem­poraries, drawn visitors to, mountain gorges.

Give English equivalents to the following words and word

Combinations.

Make word combinations, translate them and find them in the

Text.

Английский язык для турбизнеса и сервиса

different many respective depend

travel

source

sell

development

non-governmental

governmental

particular

increasing

similar

purposeful

shallow

natural

economic

essential

disposable

accommodation

means

sufficient

inclination

legal

wealthy

distant

great

to taste

coastal

official

word

gained

wealthy cultured aesthetic British definition services heavily of travel

services

activity

of taxation

of tourism

expenditures

organization

wcnders

inteust

agency

parameter

journey

region

commerce

definition

parts

acceptance

people

income

buildings

restrictions

new cuisine

facilities

resorts

to travel

terms

of transport

tour

health

British artists

gorges

activity

British nobleman

Unit 1.Forms Of Tourism

Match the synonyms in the columns. Translate the pairs and find them in the text.

Match the antonyms in the columns. Translate the pairs and

Английский язык для турбизнеса и сервиса

Form antonyms using negative prefixes un-, in-, il-, im-, ir

Dismis-, поп-. Consult the dictionary if necessary.

i

Government, locals, equaled, essentials, legal, official.

9. Give full forms to these abbreviations:WTO, UN, NGO, US, GB, UK.

Retell the text.

Match the word with its definition

SPECIAL FORMS OF TOURISM

Choose the right word from the list below. Mind forms of the words. Translate the article.

GRAND TOUR

Fill in the blanks with prepositions, adverbs, articles where necessary.

Agree or disagree with the following statements. Give your rea-

Sons.

For disagreement use:

I agree. I fully agree. I am with you here. I suppose it is. I expect it should be.

I don't agree. I don't think so. I disagree... Nothing of the kind. Not in the least.

1. The purpose of tourism is only recreation.

Unit 1.Forms Of Tourism

2. Tangible elements of tourism are more important than intangible.

3. Tourism and travel can be used interchangeably.

4. Tourism and travel are the same things.

5. Tourism is an economic activity.

6. There are three prerequisite factors for tourism.

7. The most important prerequisite factor is time.

8. History of tourism began in 1937 when the League of Nations used tourism as an official term.

9. The Grand Tour is a travel around Europe by young British gen­tlemen with the purpose to complete their education.

10. Britain has very rich art public and private collections due to the popularity of the Grand Tour.

15. Discuss:

1. The Grand Tour was very useful for the young noblemen.

2. The importance of tourism is very high.

3. Development of tourism should be the government strategy.

4. Tourism usually aims at the very top of social ladder.

5. The Romantic Movement of the 18^th century was very useful for the tourism development.

6. The purpose of tourism today is to visit places of cultural and aes­thetic interest.

7. Infrastructure is important for the tourism development.

8. There are many prerequisite factors for tourism.

9. Tourism is more a cultural activity that an economic activity.

10. Sightseeing is the most popular type of tourism.

Speak about... types of tourism developed in Russia and in your region.

17. Explain why education tourism and culture tourism are differ­ent types of tourism.

Role play.

_________ Student A_________

You think that tourism is a cultural activity. Prove your point. Discuss your point of view with your friend.

Student В

You think that tourism is an eco­nomic activity. Prove your point. Discuss your point of view with your friend.

Swap roles.

Английский язык для турбизнеса и сервиса

Translate into English.

ТУРБИЗНЕС В АМЕРИКЕ

Vocabulary

Read and translate the text.

Winter Tourism

Even winter sports were largely invented by the British leisured classes initially at the Swiss village of Zermatt (Valais) and St Moritz in 1864.

Until the first tourists appeared, the Swiss thought of the long snowy winter as being a time when the best thing to do was to stay indoors and make cuckoo clocks or other small mechanical items.

The first packaged winter sports holidays or vacations followed in 1903, to Adelboden, also in Switzerland.

Organized sport was well established in Britain before it reached other countries. The vocabulary of sport bears witness to this: rugby, football, and boxing all originated in Britain, and even tennis, originally a French sport, was formalized and codified by the British, who hosted the first national championship in the nineteenth century, at Wimbledon. Win­ter sports were a natural answer for a leisured class looking for amuse­ment during the coldest season.

Mass Travel

International Mass Tourism

Increasing speed on railways meant that the tourist industry could develop internationally. By 1901, the number of people crossing the En­glish Channel from England to France or Belgium had passed 0.5 mil­lion per year.

However it was with cheap air travel in combination with the pack­age tour that international mass tourism developed after 1963. For the worker living in greater London, Brindisi today is almost as accessible as Brighton was 100 years ago.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Health, leisure, disease, disorders, bronchitis, initially, machinery, owners, comprised, seafront, previously, accessible, manual, phenome­na, revive, towards, accustom, emerge, curious, reserve, acknowledged, coast, conurbations, cultural, either, variety, whole, gout, sociological, industrial, oligarchy, seafront, previously, appeared, cuckoo, mechani­cal, rugby, amusement, occur, urban, package, campaigner, luxury, board­ing, statutory, obligation, foreign, Belgium, cheap.

2. Compare and mind the difference:

BrE AmE

traveller traveller

centre center

to popularise to popularize

Answer the questions.

Give Russian equivalents to the following words and word

Combinations. Find and translate sentences with them in the

Text.

Leisure travel, it was not until, for the rest of their lives, health-giv­ing mineral waters, in order to relieve a whole variety of diseases, liver disorders and bronchitis, the first European country to industrialize, the first society to offer time for leisure, did not apply to the working mass­es, owners of the machinery of production, economic oligarchy, long esplanade along the seafront, Swiss village, the best thing to do, to stay indoors, the first packaged winter sports holidays, vocabulary of sport bears, formalized and codified by the British, a natural answer, mass trav­el, to enjoy the benefits of leisure time, a major development, within easy distance, the first package tour in history, by chartering a train, a group of temperance campaigners, tourist industry, time off, a statutory right for workers, work on public holidays, travel facilities, as close as possi­ble, the growing industrial conurbations, holiday resorts, in travelling to the coast, widely acknowledged, domestic tourism, with the rise of pack­age tours, market was revived, upmarket inland resorts, manual work­ers, cheap air travel, in combination with the package tour.

Unit 1.Forms Of Tourism

Give English equivalents to the following words and word combinations.

Make word combinations, translate them and find them in the text.

Match the synonyms in the columns. Translate the pairs and

Match the antonyms in the columns. Translate the pairs and

Retell the text.

Match the name of the form of tourism with its definition. Translate them.

SPECIAL FORMS OF TOURISM

Choose the right word from the list below. Mind the forms of the words. Translate the article.

WHEN IN PARIS

Fill in the blanks with prepositions where necessary. Translate the abstract.

OUTSIDE BRITAIN

Similar processes ... mass travel occurred ... other countries, though a slower rate, given that nineteenth century Britain was far ahead ... any other nation ... the world the process... industrialisation,

... the USA, the first great seaside resort,... the European style, was Atlantic City, New Jersey,

... Continental Europe, early resorts included Ostend (... the people ... Brussels), and Boulogne-sur-Mer (Pas-de-Calais) and Deauville (Cal­vados) (... Parisians).

Agree or disagree with the following statements. Give your rea-

Discuss.

DIALOGUE 1

Vocabulary

Read, translate, memorize and dramatize the dialogue.

RENTING A FLAT

DIALOGUE 2

Read_r memorize and dramatize the conversation.

Jim Cook, a tourist from Belgium, wants to rent an apartment in New

York. He reads ads in the newspaper and calls for the information about

the apartments available. Now he is calling the building's superintendent.

APARTMENT FOR RENT

Role play.

Swap roles.

Translate into English.

ТУРИЗМ В ИЗРАИЛЕ

TEXT 3

Vocabulary

Read and translate the text.

TRENDS AND RECENT DEVELOPMENTS

Recent Developments

Trends

The World Tourism Organization forecasts that international tour­ism will continue growing at the average annual rate of 4 percent. By 2020 Europe will remain the most popular destination, but its share will drop from 60 percent in 1995 to 46 percent. Long-haul will grow slightly fast­er than intraregional travel and by 2020 its share will increase from 18 percent in 1995 to 24 percent.

Space tourism is expected to "take off' in the first quarter of the 21^st century, although compared with traditional destinations the number of tourists in orbit will remain low until technologies such as space elevator make space travel cheap.

Technological improvement is likely to make possible air-ship hotels, based either on solar-powered airplanes or large dirigibles. Underwater hotels, such as Hydropolis, slated to open in Dubai in 2006, will be built. On the surface of the ocean tourists will be welcomed by ever larger cruise ships and perhaps floating cities.

Some futurists expect that movable hotel "pods" will be created that could be temporarily erected anywhere on the planet, where building a permanent resort would be unacceptable politically, economically or environmentally.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Threat, recent, European, perception, excessive, environmental, beach, subsequent, appear, byword, quality, crisis, paradigm, unsustain­able, increase, package, skiing, caused, earthquake, severely, annual, long-haul, slightly, quarter, although, either, powered, dirigible, surface, ocean, floating, unacceptable.

Answer the questions.

Give Russian equivalents to the following words and word

Combinations. Find and translate sentences with them in the

Text.

Trends, recent developments, a few temporary setbacks, tourist des­tinations, excessive building, environmental destruction, sun and beach tourism, contribute to a destination's saturation, a byword for, unblem­ished, low-quality development, competition from cheaper destinations, the legacy of decades of over-exploitation, provides a paradigm, partic­ularly critical, both economically and environmentally unsustainable, re­ceptive tourism, package to the typical mass tourist resort, weekend break, the vast clean-up operation in place, severely hampered, World Tourism Organization, the average annual rate of 4 per cent, remain the most pop­ular destination, long-haul will grow, space tourism, compared with tra­ditional destinations, space elevator, technological improvement, air-ship hotels, slated to open, cruise ships, on the surface of the ocean, tourists will be welcomed by, movable hotel "pods".

Give English equivalents to the following words and word

Combinations.

Make word combinations, translate them and find them in the

Match the antonyms in the columns. Translate the pairs and find them in the text.

rise

high-quality

timely

argue

on the other hand

permanent

gain

intraregional

slower

positive

easy

exclude

decrease

8. Form antonyms using negative prefixes un-_r inil-_r imirdis-_f misConsult the dictionary if necessary.

Spoilt, blemished, appear, sustainable, possible, acceptable.

9. Give full forms to these abbreviations:

GDP, GNP, ATAN, UNESCO, UN.

Make a summary of the text.

Choose the right word from the last below. Mind the focus of the words.

YOUTH TRAVEL MARKET IN EUROPE

Fill in the blanks with prepositions where necessary. Translate the abstract.

TRAVEL & TOURISM IN IRELAND REPORT

Euromonitor's travel and tourism series ... individual country reports investigate ... the challenges the industry is facing ... the wake ... the Iraq war, fears ... terrorism and general economic downturn.... all the reports following a standardised format, the studies can be used to compare de­velopments ... other key markets. Analysis ... positive and negative growth trends; demand factors; the operating environment and tourism param­eters help provide a comprehensive picture ... current trends ... Ireland.

Unit 1.Forms Of Tourism

Sector coverage includes travel accommodation; transportation; car rent­al; travel retail and tourist attractions ... addition ... invaluable profiles ... the major players.

Agree or disagree with the following statements. Give your rea-

Sons.

For agreement use: I entirely agree. I think it is so. Гт with you here. As far as I know it's true.

For disagreement use: I don ⁷t really agree. I don't think so. I think you are mistaken here. As far as I know that's not right.

1. Terrorist threats are harmful to the tourism industry.

2. Some tourist destinations have lost their popularity due to shift­ing tastes among tourists.

3. Some tourist destinations have lost their popularity due to the des­tination's saturation and subsequent decline.

4. Costa Brava is a very popular Spanish resort.

5. Tenerife is now facing a crisis in its tourist industry.

6. Environmental organizations pay much attention to the negative impact of tourism in some areas.

7. Second holidays became very popular among people because they have more time off now.

8. The tsunami in the Indian Ocean stopped tourism to some Asian counties.

9. The share of European tourism will drop slightly in the recent years.

10. Technological improvements will make tourism more diverse and more interesting.

Read the forecast for travel industry development and discuss it.

INTERNATIONAL TOURISM FORECASTS

Speak about...travel and tourism development in Russia.

16. Explain why:

• There was a temporary setback in tourism after the September 11, 2001 attack.

• Receptive tourism is now growing in many developing countries very fast.

• Tourism industry was severely hampered in Asia at the end of 2004.

• Europe will remain the most popular destination for tourists in the next 10—15 years.

• The number of space tourists will be low until technological im­provements make it cheaper and more accessible.

Translate into English.

НОВЫЙ ТУРИСТИЧЕСКИЙ СЦЕНАРИЙ

PROJECT WORK

1.Write a forecast for tourism development in Russia. Use real facts, figures and numbers. Support your forecast with statistics. Present your forecast to your group.

2.Choose a country. Make a presentation about recent tourism de­velopments in the chosen country. Describe the existing trends in the tour­ism development of the country. Make your forecast about tourism de­velopment in the chosen country. Present your project to your group.

GROUP TALK

1. Look at the picture. What is this?

2. Would you like to go to space yourself as a professional cosmo­naut?

3. What do you know from the history of space exploration?

4. What do you know from the history of space travel?

5. Would you like to travel into space? Why?

TEXT 1

Vocabulary

Read and translate the text.

SPACE TOURISM

Space tourism is the recent phenomenon of space travel by individ­uals for the purpose of personal pleasure. At the moment, space tourism is only affordable to exceptionally wealthy individuals and corporations, with the Russian space program providing transport. Some are beginning to favor the term "personal spaceflight" instead, as in the case of the Personal Spaceflight Federation.

Among the primary attractions of space tourism are the uniqueness of the experience, the awesome and thrilling feelings of looking at Earth from space (described by astronauts as extremely intense and mind-bog­gling), status symbol, and various advantages of weightlessness.

Early Dreams

After initial successes in space, many people saw intensive space ex­ploration as inevitable. In the minds of many people, such exploration was symbolised by wide public access to space, mostly in the form of space tourism. Those aspirations are best remembered in science fiction works, such as Arthur C. Clarke's "A Space Odyssey" and Larry Niven's "Known Space Stories". However, during the 1960s and 1970s, it was common belief that space hotels would be launched by 2000. Many fu~ turologists around the middle of the 20^th century speculated that the av­erage family of the early 21^st century would be able to enjoy a holiday on the Moon.

The end of the space race, however, signified by the Moon landing, decreased the importance of space exploration and led to decreased im­portance of manned space flight.

Unit 2. Space Tourism

Subsidiary Government Flights

Commercial Space Flights

Space Hotels

In the late 1990s, some companies toyed with the idea of creating orbital hotels using discarded Shuttle fuel tanks or inflatable structures, but not much was done beyond feasibility studies.

More recently, American motel tycoon Robert Bigelow has acquired the designs of inflatable space habitats from the TransHab program aban­doned by NASA. His company, Bigelow Aerospace is currently planning to launch a first orbital hotel by early 2006. Other companies have also expressed interest in constructing "space hotels". For example, Virgin executive and billionaire Richard Branson has expressed his hope for the construction of a space hotel within his lifetime.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Answer the questions.

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

Give English equivalents to the following words and word combinations.

Make word combinations, translate them and find them in the

Match the synonyms in the columns. Translate the pairs and

Match the antonyms in the columns. Translate the pairs and

9. Form antonyms using negative prefixes un-, in-, il-_r im-_r ir-_r dis-_r

Mis-. Consult the dictionary if necessary.

Personal, advantage, manned, reality, available, agreement.

Make a summary of the text.

Choose the right word from the list below. Translate the article.

JOURNEY INTO SPACE

Discuss.

1. Popularity of space tourism will increase.

2. Space tourism will always be affordable to only extremely wealthy people.

3. The average family of the 21^st century will be able to enjoy a holi­day on the Moon.

4. International Space Station needs space tourists in order to offset its maintenance costs.

5. Everybody can go on a space trip if they have enough money.

6. Licensing is a very useful procedure when it comes to space trav­el.

7. The importance of space exploration decreased after the Moon landing.

8. Suborbital tourism will be more popular than orbital tourism.

9. Space hotels will be very popular with families and children.

10. Space hotels will be constructed within our lifetime.

15. Speak about... one of Russian or foreign astronauts and his/

Her space experience.

Explain why space tourism is gaining popularity.

Divide into two groups. One group is for popularizing of space

Tourism. The other group is against it. Discuss pros and cons

Of space tourism.

Role play.

Swap roles.

Unit 2.Space Tourism

Translate into English.

КОСМИЧЕСКИЙ ТУРИЗМ - HE ТОЛЬКО НА МКС

TEXT 2

Vocabulary

multimillionaire — мультимиллионер

to gain — приобретать

celebrity — знаменитость

Bachelor — бакалавр

Master — магистр

astronautics — астронавтика

aeronautics — аэронавтика (самолетостроение)

Honorary Doctorate — почетная докторская степень

Английский язык для турбизнеса и сервиса

scientist — ученый propulsion — движущая сила jet — реактивный самолет to found — основать indexing — индексирование to dock — приземлиться

Read and translate the text.

DENNIS TITO

Dennis Tito (born August 8, 1940 in Queens, New York) is a United States multimillionaire who gained celebrity status by becoming a space tour­ist. Tito has a Bachelor of Science in Astronautics and Aeronautics from New York University, 1962 and he later received a Master of Science in Engi­neering Science from Rensselaer Polytechnic In­stitute, Troy, New York. He received an honorary doctorate of engineering from Rensselaer Polytech­nic Institute on 18 May 2002 and is a former sci­entist of the NASA Jet Propulsion Laboratory. In 1972 he founded Wilshire Associates, an investment management firm in Santa Monica, California which does indexing.

Tito joined Soyuz TM—32 on April 28th, 2001, spending 7 days, 22 hours, 4 minutes in orbit, and docked with the ISS. Tito paid 20 million United States dollars for his trip.

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Multimillionaire, bachelor, astronautics, aeronautics, honorary doc­torate, scientist, propulsion, science, engineering.

Answer the questions.

1.When and where was Dennis Tito born?

2.What education did he get?

3.Where did he work before 1972?

4.What company did he found?

5.Why did he gain celebrity status?

Unit 2.Space Tourism

6.When did he fly into the space?

7.How long did he spend on the ISS?

8.How much did he pay for his trip?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

Celebrity status, a Bachelor of Science in Astronautics and Aeronau­tics, a Master of Science in Engineering Science, Jet Propulsion Labo­ratory, joined Soyuz TM-32.

Give English equivalents to the following words and word combinations.

Миллионер; космический турист; почетная докторская степень инженера; бывший ученый; инвестиционная фирма; провести время на орбите; приземлиться на МКС; для этого путешествия.

Make word combinations, translate them and find them in the text.

celebrity Doctorate

space Scientist

Bachelor Status

Engineering Management

honorary Science

former Tourist

Jet Propulsion of Science

investment Laboratory

Retell the text.

7. Agree or disagree with the following statements. Give your rea­sons.

For agreement use: For disagreement use:

I quite agree with you. I don't actually agree.

That's quite right. That's wrong.

I think you are right. I wouldn't say it is.

I should think so. I'd like to say yes, but...

1.Many people want to become space tourists.

2.Dennis Tito became multimillionaire because he wanted to go to space.

Английский язык для турбизнеса и сервиса

3.Becoming a space tourist is becoming a celebrity.

4.Space tourists must be scientists.

5.Space tourists must have a very good health.

6.Space tourists must be young.

7.Space tourism is necessary for financing scientific experiments in space.

Discuss.

1. Space tourism should be developed.

2. Space tourism is a goon money-making opportunity.

3. Russia is the leading country in space exploration.

4. Space tourism will be affordable to everybody soon.

5. The only way to become a celebrity is to become a space tourist.

6. Every travel agency can organize a space travel.

Translate into English.

НОВЕЙШИЕ РАЗРАБОТКИ В СФЕРЕ КОСМИЧЕСКОГО ТУРИЗМА

PROJECT WORK

Advertise on space tourism. Work out itineraries and describe all op­tions for space travels and travellers. Work out terms, conditions and re­quirements for the trip. Make presentation to your group.

GROUP WORK

• Have you ever tried mountain climbing?

• Have you ever been in a cave?

• Have you ever explored the Pyramids of Egypt?

• Have you ever tried diving or bungee jumping?

Ifyes, Ifno,

1. How was it? Tell about 1. Would you like to try? your experience. Why?

2. Would you advise your friends to try that?

• What forms of adventure tourism do you know?

• Why do you think people like adventure tourism?

TEXT 1

Vocabulary

Read and translate the text.

THE UNKNOWN CAVE OF MYSTERY

TEXT WORK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Adventure, niche, beach, inaccessible, hostile, require, wonder, re­searcher, mining claim filed, dead-end, unique, subterranean, roaring, rubble-choked floor, obvious, route, permission, breakthrough, occurred, mere, surface, rare, gypsum, chandelier, beards, straw, hydromagnesite, pearl, subaqueous, beneath, wilderness, adjacent, access, survey, spelunk- ers, otherwise.

Answer the questions.

1. What is adventure tourism?

2. Why is adventure tourism rapidly growing?

3. What does adventure tourism include?

4. Why is Lechuguilla Cave so interesting and notable?

5. What was known about Lechuguilla Cave before 1986?

6. What did the historic cave contain?

7. What happened in the cave in 1950s?

8. What did the researchers think of that?

9. What did the scientists began doing?

10. What happened in May 1986?

11. What was thought of the cave before 1986 and what is thought of the cave now?

12. How big and deep is the cave?

13. Why did cavers and geologists all over the world flock to the cave?

14. What is interesting about the speleothems of the cave?

15. What is the size of the cave, scientists think?

16. Who can access the cave?

17. What can adventure activists do to see the cave?

Give Russian equivalents to the following words and word

Combinations. Find and translate the sentences with them in

The text.

Adventure tourism, niche tourism, inaccessible and possibly hostile areas, require significant effort and grit, the wonders of this under-un­explored cavern, scientific researchers, web site, insignificant historic site, park's backcountry, bat guano, entrance passage, mining claim filed, dry dead-end passages, wind roaring, rubble-choked floor of the cave, world's most exciting cave explorations, finest known caves, tracked to 1,567 feet,

Unit 3.Adventure Tourism

below the surface, the deepest limestone cave, flocked to the site, gyp­sum chandelier, gypsum hairs and beards, soda straws, hydromagnesite balloons, pearls, subaqueous helictites, rusticles, u-loops, j-loops, ap­proved scientific researchers, special trips into the cavern, otherwise, backcountry hiking and camping, roosting on top.

Give English equivalents to the following words and word combinations.

Включая исследования; путешествовать в отдаленные районы; нужно ожидать неожиданное; растущая популярность; туристы ищут; необычный отдых; отличаться от обычного отдыха на пля­же; некоторая степень риска; неизвестная пещера; превосходить; по размеру; природная (естественная) красота; открыть секреты; так как пещера закрыта; согласно...; небольшое количество; состо­яла из входа длиной около 30 метров; привело к...; так думали гео­логи; уникальная подземная структура; не было видимого прохо­да; прорыв; регион, богатый пещерами; разные люди пришли к выводу; пещерные коридоры; получить разрешение; более ста миль проходов; глубина пещеры; пятая в мире пещера по длине; изучать редкие массивы наростов на сводах пещеры; нигде в мире; под тер­риторией национального парка; простираются за пределы парка; доступ в пещеру; ограничен; исследовательские команды ученых; серьезные спелеологи; разместиться; самая большая в мире пещер­ная система.

Make word combinations, translate them and find them in the

Text.

Английский язык для турбизнеса и сервиса

Unit 3. Adventure Tourism

Match the antonyms in the columns. Translate the pairs and find them in the text.

8. Form antonyms using negative prefixes un~, in-, ilim-, ir-, dis-, mis-.Consult the dictionary if necessary.

Accessible, usual, expected, typical, significant, explored, natural, limited.

9. Convert all distances in feet and miles into meters and kilo­meters.

Make a summary of the text.

Choose the right word from the list below. Mind the forms of the verbs.

Fill in the blanks with prepositions or adverbs from the list below where necessary.

Speak about... your last visit to a cave.

16. Explain why the Lechuguilla Cave draws attention of the sci­entists.

Английский язык для турбизнеса и сервиса

Divide into two groups. One group is for cave adventures. The other group is against them. Discuss pros and cons of cave

Adventures.

Talk ABOUT WEATHER

Vocabulary

weather forecast — прогноз погоды mist - легкий туман fog — сильный туман

scattered showers — местами кратковременные дожди

bright — ясно, солнечно

coastal area — прибрежный район

cloudy — облачно

overcast — сильно облачно, небо затянуто облаками

to spread — распространяться

to reach — достигать

outlook — перспектива

to predict — предсказывать

To expect — ожидать

to dip — падать, опускать(ся)

freezing point — точка замерзания

cold front — холодный фронт

storm — гроза, буря, снегопад, шторм (только на море)

clear sky — чистое небо

current — текущий, действующий, нынешний

Centigrade — по Цельсию

fahrenheit — по Фаренгейту

to wind up — заканчивать, закругляться

DIALOGUE 1

Read, translate, memorize and dramatize the dialogue.

Make the European weather check for today.

DIALOGUE 2

Read, translate, memorize and dramatize the dialogue.

Translate into English.

ИСКАТЕЛИ ПРИКЛЮЧЕНИЙ

TEXT 2

Vocabulary

Read and translate the text.

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Rival, excitement, adventure, counterpart, wonderland, snowshoes, endurance, skiing, seasoned, required, throughout, key, reminiscent, autorace, decision, failure, variety, rescue, technique, avalanche, gear, dispersed, lodging, double, occupancy.

Answer the questions.

1. What does Big Blue Winter Adventure Race offer?

2. What do you need for this winter adventure?

3. Where will Big Blue Winter Adventure Race take place?

4. What is on the agenda of the race?

5. What events are included into the Race?

6. How much time does it take to complete the race?

7. Is the race oriented on a seasoned racer or a beginner?

8. Why is the event popular?

9. What is adventure racing?

10. What does adventure race require?

11. What skills do you need for the race?

12. What is the plan or activities at the event?

13. What kinds of teams participate in the race?

14. What is the entry fee?

15. What does the winner get?

16. What are the special offers for the participants of the race?

Give Russian equivalents to the following words and word

Combinations. Find and translate the sentences with them in

The text.

Rival, great excitement and thrills, summer season counterpart, win­ter wonderland environment, you're up to, premier winter playgrounds, calls for, backcountry skiing, multi-sport events, including: Free Heel skiing, transceiver location, Map & Compass skills, the events will chal­lenge, race through various terrain, to complete the check-points, new genre of outdoor, challenge, extreme adventure sport enthusiasts, requires mental planning, strategizing, reminiscent of European autorace rallies, can make the difference, at the sound of the starting gun, competitors

Unit 3. Adventure Tourism

will race over a variety of terrain on snowshoes, is up to you, entry fee, cash purse, lodging, area condos, we welcome you to.

Give English equivalents to the following words and word combinations.

Make word combinations, translate them and find them in the

Match the synonyms in the columns. Translate the pairs and find them in the text.

Unit3. Adventure Tourism

Match the antonyms in the columns. Translate the pairs and find them in the text.

Make a summary of the text.

Choose the right word from the list below. Mind the forms of the words. Translate the article.

Translate into English.

ПОЛЕЗНЫЕ СОВЕТЫ ПО ОРГАНИЗАЦИИ ПРИКЛЮЧЕНЧЕСКИХ ТУРОВ

PROJECT WORK

Create an adventure tour in your city or region. Work out the itiner­ary. Describe necessary gear and equipment; health, insurance and oth­er requirements. Advertise on your tour. Make a presentation of your tour to the customers.

Unit 4. Sightseeing

GROUP TALK

• What is on the picture?

• Where is it?

• Why was it named so?

• When was it made and why?

• Would you like to visit it?

• What other world-famous European attractions do you know?

TEXT 1

Vocabulary

Read and translate the text.

Pronounce correctly and transcribe. Consult the dictionary if necessary.

Leaning, vital, naval, venture, empire, shipbuilder, occurred, renais­sance, civil, unfortunately, fighting, however, reign, peace, prestige, re­naissance, throughout, aqueduct, to secure, sovereignty, plaque, straight, constructive, earth, to cause, to halt, disruption, each, architectural, climb, wonder, admission, strenuous, reward, worth seeing, square, an­cient.

2. Compare and mind the difference:

AmE

3. Answer the questions:

1. Where is Pisa situated?

2. What is Pisa associated with?

Английский язык для турбизнеса и сервиса

3. What was Pisa before the growth of Roman Republic?

4. What meaning had the Pisan port for Romans?

5. When and why did the city grow in strength and importance?

6. What was Pisa in the time of the Empire?

7. What happened to Pisa in the 13^th century and why?

8. What was going on in the city during the reign of Medici?

9. Who is Galileo Galilei?

10. Why is Pisa associated with the name of Galileo Galilei?

11. What important things happened in Pisa throughout the 17^th century?

12. When and how did Pisa become incorporated in the kingdom of Italy?

13. When was the famous Leaning Tower of Pisa begun?

14. How did you know that?

15. Where is the Leaning Tower situated?

16. Why did the tower begin to lean?

17. Why were the works on the tower halted? For how long?

18. How many floors were built in the tower?

19. How big is the final lean of the tower?

20. What helped the tower to settle firmly into the ground?

21. How much is the admission fee to the tower?

22. What will the visitor see from the top of the tower?

23. What are other attractions of the city of Pisa? What are they fa­mous for?

24. What airport connections does the city have?

Give Russian equivalents to the following words and word

Combinations. Find and translate sentences with them in the

Text.

Closely associated with, Leaning Tower, the growth of the Roman Republic, a vital naval base, colonizing ventures, city grew in importance, a thriving colonia, renowned for, skilled tradesmen and shipbuilders, power decline dramatically, continued internal fighting, city regained some peace and prestige, it flowered in a cultural renaissance, attended the city's university, important public works, Medici rule over Pisa, by means of, the Treaty of Vienna, secured sovereignty for the city, official­ly incorporated into the Kingdom of Italy, as inscribed on a plaque carved at the entrance, the building of the tower began straight off, with some constructive discrepancies, dry stony earth, work on the tower was halt­ed, due to political disruptions, three more floors were added to the tower, final lean, cumulated at 14 feet out of line, facilitated its stabilization, to settle more firmly into the ground, remains standing, its unusual lean,

Unit 4.Sightseeing

one hour train ride, the climb is not too strenuous, architectural and ar­tistic marvels, imposing cathedral, splendid Cathedral, a large round Romanesque dome, it houses sculptured decorations, provides a fine view of the city at the top, pre-Renaissance paintings, domestic and interna­tional air links, direct air links.

Give English equivalents to the following words and word

Combinations.

Make word combinations, translate them and find them in the

Match the synonyms in the columns. Translate the pairs and find them in the text.

well-known approximately

bank solid

rich thriving

popular church

occur coast

firm famous

square piazza

splendid construct

build marvel

about go on

cathedral marvelous

halt renowned

excellent happen

continue magnificent

wonder stop

imposing perfect

Match the antonyms in the columns. Translate the pairs and find them in the text.

growth exit

war against

ally external

internal up

entrance enemy

292 Английский язык для турбизнеса и сервиса

for final

down peace

A.D. international

first begin

end B.C.

domestic decline

9. Form antonyms using negative prefixes un-, in-, il-_f im-, ir-_t dis mis-, поп-.Consult the dictionary if necessary.

Skilled, official, usual, fortunately, popular, particular, direct, satis­factory.

10. What is the meaning of these abbreviations:A.D, B.C.

Find these numbers in the text. Comment upon the numbers. Translate the sentences with these numbers.

10, 13, 14, 15, 16, 80, 1564, 1601, 1603, 1738, 1860, 1173, 1275, 1284.

Retell the text.

Choose the right word from the last below. Mind the forms of the words.

Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.

Speak about Russian sightseeing attractions.

19. Explain why sightseeing is considered to be one of the most popular types of tourism.

Unit 4.Sightseeing

20. Divide into two groups. One group is for sightseeing tours. The other group is against them. Discuss pros and cons of sightse­eing tours.

DIALOGUE 1

Read, translate, memorize and dramatize the dialogue

Swap roles. 22. Translate into English.

ЕГИПЕТСКИЕ КУРОРТЫ

TEXT 2

Vocabulary

Read and translate the text.

EUROPE OFF THE BEATEN TRACK

Pronounce correctly and transcribe. Consult the dictionary if

Necessary.

Uniquely, ethereal, undiscovered, sought, Byzantine Empire, perse­cution, encounter, endowment, to wind, spectacular, woodcarver, down­right, freezing, hearty, stew, embarking, European, guy, heart, right, worth, castle, chateau, wallet, lodging, Province, ignore, rightfully, lei­surely, pilgrimage, route, through, patio, cider, fireworks.

Answer the questions.

1. Why is it fine to visit European capitals?

2. Why are small places interesting to travel to?

3. Why are such places difficult to find?

4. Where is Meteora?

5. When was the town of Meteora started? Why?

6. Who live in Meteora now?

7. What can you see in Meteora?

8. Where can you live in Meteora?

9. What is close to Meteora?

10. When is the best time to visit Meteora?

11. Where is Carcassonne?

Unit 4.Sightseeing

12. What is interesting to see there?

13. What is near Carcassonne?

14. What is northern Spain famous for?

15. What are the lodging options there?

16. What food is peculiar there?

17. What is interesting to see in Asturias?

18. When is the best time to go to northern Spain?

19. What can you do there if it rains?

Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

To sop up, lightly travelled, amazingly ethereal, back doors, a bit too far off the beaten track, mega-tourism companies, monastic history, her­mits sought peace, isolated pinnacles, coming apart, monastic commu­nities, persecution, a rather inaccessible home, eventually settled, top of a rock called Stylos, endowments, an amazing community, hoisted up, paved road winds, suspended in air, small community, fine carving, down­right freezing, warming stews, before embarking, a walled city smack, by golly, definitely worth a day or two, many other interesting things to see, castles perched high on hilltops, easy on your wallet, plentiful, some of the attractions, at a leisurely pace, beautiful solitude, have a cider, local blue cheese, contemplate a trip, walk along the pilgrimage route, tem­pered by, sweltering in the summer, in the high season, under the cov­ered patio, nature's finest display, incredible.

Give English equivalents to the following words and word combinations.

Make word combinations, translate them and find them in the

Text.

Unit 4.Sightseeing

embarking cave freezing high stews areas wine trails

famous season cheap your wallet patio display area options inns storms houses pace fireworks solitude caves route

Columns. Translate the pairs and

at last

cliff

rural

porch

turn

cider

monk

isolation

place

route

accommodation look for

Английский язык для турбизнеса и сервиса

fall speed

plentiful autumn

country wood craft

lodging a lot of

pace splendid

Match the antonyms in the columns. Translate the pairs and

Make a summary of the text.

Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.

Fill in the blanks with prepositions where necessary.

Speak about... your last sightseeing tour.

15. Explain why some people prefer travelling to European capi­tals and others like visiting small "undiscovered" places.

Translate into English.

НЕСКУЧНАЯ ЕВРОПА

1.

What are you doing this evening, Jules? I don't have anything planned.

I'm going out for a meal with some people from our Toronto branch. Whv don't vou come with us? Great. I'd love to.

Well, it's half past six now. Let's meet in the bar at eight o'clock. Fine. That'll give me time to get changed.

2.

Would vou like to join us for a drink. Henri? I'd love to but I'm a bit tired. It's been a long day. Some other time maybe? Yes, whv not Saturday evening?

Call your friend and invite him/her to go out with you to/for... (choose the place and occasion). Discuss time and place. Use phrases from the dialogues

Receive a call from your friend who wants to invite you to go out with him/her. Thank for the invitation. Accept politely and willingly. Discuss time and place. Use phrases from the dialogues.

Swap roles.

DIALOGUE 5

Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.

PHONE CALL

Parneil Investment Company.

Hello, I'd like to speak to Wally, please.

And your name, sir?

This is Frank, Frank Baxter.

Just moment, Mr. Baxter.

Yes, what is it?

Frank Baxter is on line two.

Tell him, Г11 call him back.

Yes, Mr. Parneil. I'm sorry, Mr. Baxter, Mr. Parneil is out right now. Can he call you back?

No ... no, that's all right. Tell him I'll call back later. Thank you.

15. Mr. Baxter called other friends. Dramatize the conversations using the phrases below.

• I'm sorry, Mr. Baxter, Mr. Franklin is awav on business. Can I take a message?

• I'm sorry, Mr. Baxter, Mr. Trilling is in a meeting. Would you like to leave your name and number?

16. Role play.

Student A

You want to call a person you need to talk to. But the person can not talk to you right now. Apologize and

You are a secretary. A person wants to speak to your boss but you boss doesn't want to speak to him/her.

DIALOGUE 6

Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.

MESSAGE

Jeff: Hello?

Pat: Hello, is Annie there?

Jeff: No, Pm sorry, she stepped out. Pm expecting her back in about half an hour.

Pat: Jeff, this is Pat.

Jeff: Oh, hi Pat.

Pat: Oh, hi, how are you doing? Oh, look, could vou give Annie a message for me?

Jeff: Sure. Let me find a piece of paper here. Wait a second. Oh, I got one. What's the message?

Pat: Pm supposed to be meeting Annie for lunch at Greenbeans res­taurant. Would you ask her to look and check if she has my French- Italian dictionary? And if she does — tell her to bring it along.

Jeff: OK, bring your French-Italian dictionary if she has it.

Pat: Right. Thanks, Jeff. How are vou doing?

Jeff: Oh, not bad. My knee hurts a lot after we had played tennis too much, how are you?

Pat: Good. Pm busy now. Pm very busy in the office. Oh, Jeff. I al­most forgot. Look, Pm running a little late this morning. Tell Annie that I can't meet her until 1:30.

Jeff: ОК. 1:30 I'll tell her.

Pat: Good, look, I got another call on another line. I've got to go.

Jeff: OK. Have a good day! Bye.

Pat: Bye! Thanks.

DIALOGUE 7

Read and dramatize the dialogue.

A CALL FROM THE BOSS

Louise: Andy, this is Louise. Can you hear me? Andy: Are you on the mobile?

Louise: Yes, I'm on my way to London. But there's a lot of traffic. Lis­ten, don't forget to book my hotel in Lisbon for tomorrow. Andy: I've already done it. I booked it yesterday. Louise: Great. Have you picked up my tickets yet? Andy: No, I haven't been to the travel agent's yet. I'm going this af­ternoon. But I've confirmed the flight times with the travel agent. You're leaving at 8.30. Louise: Have you rented a car for me? Andy: Yes, I have. You pick it up at the airport. Louise: What about the fax to Brazil? Andy: I've finished it but I haven't sent it yet. Louise: And the report? Have you written it yet? Andy: Yes, it's on your desk. Don't forget to sign it before you leave. Louise: Great. Oh, I nearly forgot! The most important thing of all!

Have you found my passport? Andy: Yes, luckily! It was in your drawer under some documents. Louise: Brilliant. That's it then. See you later. Bye. Andy: Bye.

HAVE YOU DONE THAT?

Student A

Call your friend or your mother or your secretary; ask him/her if he/ she has done something you asked to do before.

(Use Present Perfect when asking)

Answer your friend or son/daughter or boss. Give details of what you have done and give reasons why you haven't done something and tell him/her when you will do that.

(Use Present Perfect or Past Simple or Future Simple where necessary)

Swap roles. 19. Translate into English.

ДЕЛОВОЙ ТУРИЗМ: ЗАРУБЕЖНЫЙ ОПЫТ

Мальта — одно из самых удачных мест в Европе для проведе­ния конференций и конгрессов. На острове 12 бизнес-отелей уров­ня 5* на 4550 мест и 12 бизнес-отелей 4* на 5650 мест, в которых могут проходить крупные конференции, а также много других го­стиниц высокого класса с прекрасными возможностями для дело­вых людей. Большинство этих отелей расположены неподалеку друг от друга, и даже очень большие группы участников конгрес­сов можно легко расселить в нескольких соседних отелях высоко­го класса. При этом Мальта очень компактна, переезды отнимают мало времени, поэтому программа конференций может быть очень насыщенной. Деловая часть встреч прекрасно дополняется экскур­сиями и всевозможными инсентив-программами, например, обря­дом посвящения в мальтийские рыцари или ужином в старинном замке с театрализованным рыцарским турниром. И конечно, ог­ромным преимуществом проведения конференций на Мальте яв­ляется наш прекрасный климат и возможности для всех видов мор­ского отдыха.

Российский рынок инсентив-туризма в своем становлении про­шел несколько этапов. До конца 90-х он в основном представлял собой «поощрительную» часть выездных конференций, включав­шую экскурсионные программы, отдых у моря и активное засто­лье. Теперь это самостоятельные поездки с целью поощрения и мотивации отдельных сотрудников или сплочения коллектива.

20. Write an essay on the topic "Business travel in..." (choose and city or country).

PROJECT WORK

Work out a week-long business travel program for a group of busi­nessmen working in... (choose any industry). Include meetings, visiting exhibitions, conferences or congresses and sightseeing. Work out the itin­erary comprised of one or several cities or countries. Make all necessary travel arrangements including visas, tickets, transfers and accommoda­tions. Present your program to your clients.

Unit 7. Jobs And Careers At Tourism And Hospitality

Industries

GROUP TALK

• Have you thought of the career you want to have? What is it? Why? What are your goals?

• What are your plans to achieve your goals?

TEXT 1

Vocabulary

buzzword — модное словечко, специальный термин, произносимый

с целью произвести впечатление на дилетантов solely — единственно, исключительно, только, самостоятельно booming — резкий подъем, расширяющийся, процветающий to expand — расширяться council — совет

responsible for — нести ответственность, отвечать за... employment — занятость human resources — человеческие ресурсы incredibly — невероятно, чрезвычайно, крайне diverse — разнообразный, многообразный to comprise — включать, содержать conventions — конвенция, собрание, съезд beverage — напиток

ancillary — вспомогательный, добавочный, служебный piece — зд: статья

consolidation — объединение, укрепление, слияние mode — образ действий, вид, состояние to merge — поглощать, сливать(ся), соединять(ся) to acquire — приобретать career — карьера

exposure — подвергание какому-то воздействию facets — грань, аспект, сторона relative — относительный

job security — гарантия занятости у данного работодателя, обеспе­ченность работой obvious — очевидный

option — выбор, альтернатива, возможный вариант patience — терпение flexibility — гибкость

interpersonal skills — коммуникабельность, умение общаться, нала­живать контакты с людьми service — обслуживание

first and foremost — прежде всего, в первую очередь, во-первых sensitivity — чувствительность, восприимчивость, способность к

быстрому реагированию awareness — осведомленность, информированность executive — зд: директор

MBA = Master of Business Administration — степень магистра в сфе­ре бизнеса

to transfer — перемещать, переносить, переводить experience — опыт, жизненный опыт academic credential — аттестат, диплом об образовании advanced studies — занятия, курс повышенного типа для продолжа­ющих обучение pros and cons — за и против benefit — выгода gratis — бесплатно, даром actually — действительно

downside — отрицательная сторона, обратная сторона, нижняя сто­рона

especially — особенно

to work long hours — работать много времени, больше 40 часов в неделю, работать сверхурочно, работать в вечернее время и вы­ходные

notice — извещение, сообщение, уведомление, предупреждение ethics — этика to require — требовать

profound — сильный, глубокий, основательный implications — последствия, результаты profit — прибыль

community — сообщество, общество, община fair — справедливый

wage — зарплата

to exploit — эксплуатировать

environment — окружающая среда

Read and translate the text.

CAREERS IN TRAVEL AND TOURISM

Globalization is not a buzzword solely associated with international business. It has translated into a booming new career possibility: expand­ed services in the travel and tourism industry.

According to the World Travel and Tourism Council (WTTC), the industry "already is responsible for more than 10 percent of global em­ployment." Dr. Brian White, director of the WTTC's Human Resources Center in British Columbia, says the field is incredibly diverse and com­prised of seven major areas:

• Airlines/transport;

• Conferences and conventions;

• Arts and culture;

• Hotels, food and beverage;

• Ecotourism;

• Outdoor recreation;

• Ancillary services associated with tourism.

Industry Trends

With all this opportunity, where should you concentrate your efforts? Focusing on the market's demands may lead to more job openings.

On the corporate side, according to a piece on the industry trends online, the travel and tourism industry is "in consolidation mode." This means that smaller companies are merging or being acquired by the big players like American Express, Marriott and Carlson Wagonlit. So it might make sense to begin your career with one of the larger corpora­tions, where you can gain exposure to many facets of the business while having relative job security.

An obvious trend is the increase in Internet service. The Web has cre­ated new and different career options for those interested in travel ca­reers. Individuals can work for sites like CheapTickets.com, Orbitz and Travelocity.com.

Additionally, journalists may see more travel writing opportunities available in the traditional magazines like Conde Nasi Traveller and Na­tional Geographic Traveller, as well as online publications.

Characteristics for Success

You must have patience, flexibility and excellent interpersonal skills. This is a service industry, first and foremost. Cultural sensitivity and awareness are critical, as tourism professionals deal with different coun­tries and cultures.

Senior level executives generally have MBAs and develop skills and competencies that can be transferred across sectors. Mid-level profession­als heed a mix of practical experience and academic credentials, accord­ing to Dr. White, who also teaches in the field. For example, individuals might work full-time in the travel sector while going part-time for an advanced certificate in travel and tourism.

Pros and Cons

One obvious benefit of working in the travel and tourism industry is the opportunity to actually hop on a plane and see many locales at low prices, or even gratis. Another benefit for many is the fact that it is an international field that changes along with global trends.

One of the downsides to the business, especially the hotel and res­taurant side, is the long hours. Management must often work evenings and weekends. Individuals are often asked to move to a new location without much notice.

Ethics and Tourism

Dr. White reminds us there is a strong set of ethics required in the field of tourism, noting the industry has profound economic implications for a country's economy and people. It is important for individuals to consider their responsibilities, says Dr. White. Tourism is about more than making a profit; it involves benefiting local communities, creating jobs that provide fair wages and not exploiting the environment.

By Nina Segal

TEXT WORK

1. Pronounce correctly and transcribe. Consult the dictionary if

necessary.

Buzzword, council, human, resources, incredibly, diverse, ancillary, piece, merging, to acquire, career, security, obvious, increase, patience, flexibility, excellent, interpersonal, service, first, foremost, awareness, senior, executive, experience, credentials, might, while, gratis, actually, especially, ethics, required, profound, communities, fair, wages, exploit­ing, environment.

2. Answer the questions.

1. What impact has globalization on tourism industry?

2. How many people does the tourism industry employ?

3. What is tourism business comprised of?

4. What should you concentrate on to be successful?

5. What is the trend in tourism industry on the corporate side?

6. Why is it better to start a career with one of the larger corpora­tions?

7. What is going on with the Internet services?

8. Which way does this change influence different career options?

9. What career opportunities does the Internet offer?

10. What characteristics do you need for success?

11. What education does a senior manager need?

12. What are the benefits of working in the travel and tourism indus­try?

13. What are the downsides of the business?

14. What ethic principles are required in the field of tourism? Why?

15. What is tourism business all about?

3. Give Russian equivalents to the following words and word

combinations. Find and translate sentences with them in the

text.

Buzzword, booming new career possibility, expanded services, World Travel and Tourism Council, global employment, Human Resources Center, conferences and conventions, outdoor recreation, with all this opportunity, more job openings, on the corporate side, a piece, in con­solidation mode, make sense, gain exposure to many facets of the busi­ness, career options, individuals can work for sites, additionally, online publications, a service industry, first and foremost, cultural sensitivity, senior level executives, MBAs, transferred across sectors, work full-time, advanced certificate in travel and tourism, obvious benefit, hop on a plane, downsides to the business, long hours, without much notice, a strong set of ethics required, profound economic implications, consider their responsibilities, benefiting local communities, fair wages, not ex­ploiting the environment.

4. Give English equivalents to the following words and word combinations.

Ассоциируется только с...; международный бизнес; согласно..; отвечает за..; очень разнообразный; состоит из; искусство и куль­тура; гостиницы; еда и напитки; ассоциируется с туризмом; на­правления развития индустрии; сконцентрировать свои усилия; требования рынка; может привести к...; слияние компаний; при­обретаются крупными компаниями; начать карьеру; относитель­ная уверенности в сохранении работы у данного работодателя; оче­видная тенденция; увеличение Интернет услуг; традиционные журналы; личные качества, необходимые для успеха; терпение; гибкость; коммуникабельность; осведомленность; иметь дело с...; навыки и компетенции; профессионалы среднего звена; смесь практического опыта и академического образования; работать не­полный рабочий день; за и против; возможность; увидеть много мест за низкую плату или даже бесплатно; другое преимущество; изменяется в ногу с глобальными тенденциями; работать вечером и в выходные; переехать на новое место; напоминать нам; эконо­мика страны; получать прибыль; создавать рабочие места.

larger gain

facets of job

internet

career

travel

writing

traditional

online

interpersonal

service

cultural

tourism

different

senior

transferred across

mid-level

practical

advanced

obvious

downsides

restaurant

work

new

much

academic

economic

country's

consider their

making

local

creating

fair

exploiting

magazines

opportunities

publications

careers

corporations

skills

industry

options

exposure

sensitivity

sectors

service

the business

professionals

countries

level

security

communities professionals a profit

responsibilities

experience

credentials

economy

implications

notice

jobs

certificate

wages

location

benefit

evenings

the environment

to the business

side

6. Match the synonyms in the columns. Translate the pairs and find them in the text.

8. Form antonyms using negative prefixes ил-, in-, И-, im-, ir-, dis-, mis-. Consult the dictionary if necessary.

Possible, fair, responsibility, to lead, interesting.

9. Retell the text.

10. Choose the right word from the list below. Mind the forms of the words. Translate the article.

CARVE OUT A CAREER IN CATERING

Weekends________________________ many workers a much-needed

chance to relax and recharge — unless they______________________________ in the

catering business. That's because Saturdays and Sundays are usually prime___________________ for catered events. In fact, for catering work­ers, many of whom are students and stay-at-home_________

in need of flexible schedules, weekend and____________________________ hours are

made to order.

So if you like to mingle with____________________________ , prefer a flexible

work schedule and favor an active work_______________________________ , the

catering industry may be right for you.

A Flexible Job

Catering jobs come in all_______________________ shapes and sizes,

according to Bill Hansen, president of Miami-based Bill's Catering and

Leading____________________ of America. "There are jobs in

__________________ halls, off-premises caterers that cater in a vari­ety of arenas, as well as home-party caterers," he says.

What's more, the catering industry offers hourly workers much more

________________ than the restaurant business does. Once you begin

to work for a catering firm, you can pick and_____________________________ ____________________________ when

you want to work," he says, adding that being available at a moment's notice can___________________________ you land assignments.

Stranger; parent, caterer; banquet, time, evening, environment, flexi­bility, to help, to offer, to work, to choose, different.

11. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.

12. Fill in the blanks with prepositions from the last below where

necessary. Translate the article.

THE RIGHT INGREDIENTS

Stamina is a key ingredient... success ... catering. "There is a lot ... schlepping, walking and heavy lifting," warns Hansen.

"You spend a lot ... hours ... your feet," says Feinstein. "These are not 9-...—5 jobs. Your call time [the time you need to appear] could be 6 a.m."

... the same time, a benefit associated ... this type ... work is free food. "You definitely get fed," she adds. "Sometimes you get ... really good food, and other times you get... the staff meal."

Job seekers should pay close attention ... personal grooming. As is true ... the food being served, looks matter. When walking......................................................... an inter­view, look like you are applying ... a job and not the role ... a guest ... a party.

At, to, in, on, of, for; with.

13. Put the verbs in the right forms. Translate the article.

HOW TO FIND A JOB

The most important piece of advice to job seekers with minimal ex­perience (to be) (to be) honest. Experience in this field (to be) not some­thing you can (to fake). Someone (to see) through you. Instead, (to ap­proach) potential employers with a can-do attitude. "Offer to do anything to get your foot in the door," the seasoned people (to advise). "This (to include) washing dishes, food prep and being a gofer." This (to be) also a great way (to see) if the catering business (to be) right for you.

"Be willing (to make) a little bit less (to start) and you probably (to get) a break," they (to add).

If you (to prepare) (to start) as a server, for instance, you (to have) a pretty good chance at landing a long-term job in the field without for­mal training or experience, because some caterers would rather (to train) someone (to do) things their way.

14. Agree or disagree with the following statements. Give your rea­sons.

For agreement use: I entirely agree. I think it is so. Fm with you here. As far as I know it's true.

For disagreement use: I don't really agree. I don 7 think so. I think you are mistaken here. As far as I know that's not right.

1. Globalization has no impact on international business.

2. The tourism industry is incredibly diverse.

3. The industry is comprised of ten major areas.

4. Travel and tourism industry is in consolidation mode now.

5. The increase of Internet services offers more job opportunities.

6. Tourism industry is a service industry.

7. Tourism professionals must be patient and tolerant.

8. Travel business is an international business field.

9. One of the benefits of the restaurant business is long hours.

10. Tourism has no economic implications for a country and its people.

11. Tourism is all about making a profit.

15. Discuss:

1. The impact globalization has on tourism industry.

2. The trends that help you find a good job in travel and tourism in­dustry.

3. The impact Internet development has on the travel and tourism industry.

4. Characteristics you need for success in travel and tourism business.

5. Education needed for senior management and mid-level profes­sionals in the travel and tourism industry.

6. Economic implications of travel and tourism industry for coun­tries and people.

16. Divide into two groups: discuss pros and cons of travel and tourism industry.

COVER LETTER OR LETTER OF APPLICATION

17. Read and translate the cover letter.

12 October, 2005

Human Resources Department Rembrandt Travel, Ltd. 76 Fulton Street, London N5 KL4.

To Whom It May Concern,

I wish to apply for the position of Assistant Manager, advertised in the "The Sunday Times" on October 11, 2005.

As you will see from the enclosed resume, I have two years expe­rience working for different hotel groups in Russia and the USA. During this period I gained an intimate knowledge of the hotel industry in both countries and I feel I'm ready for this new chal­lenge.

At present I am taking the English for Tourism course at William & Mary College.

My native language is Russian, and I also speak good French and basic Spanish.

Consider me for an interview.

Yours sincerely,

Shestak Julia Shestak

18. Write your own letter of application to the desired position. Use the pattern.

Date Address

Greeting (Dear Mr./Mrs. Simpson, or Dear Sir/Madam, or To Whom It May Concern, depending on the situation)

You objective and short description of your experience and/or qualifications that make you the best candidate for this position. Make notice of the enclosed resume or CV. (max 2—3 sent.)

Reference to the source of information or how you came to know about the particular open position. (Give name, date and issue number for the newspaper; or full address for the web site; or full name of the person who told you about the particular position.)

Consider me for an interview. (A necessary phrase to be used in cover letter or letter of application.)

Closing (e.g. Yours faithfully, or Yours sincerely, or Yours truly,) Your signature in ink Your full name (Firstname Lastname)

RESUME

19. Read and translate the resume.

Julia Shestak 83 St. James St, Willamsbours, VA, USA

Phone: 1-640-345-5527 E-mail: julial5yahoo.com

Objective: I apply for the position of Assistant Manager. I have a two years experience of hotel work and possess an intimate knowl­edge of the hotel industry in Russia and the USA.

Education:

1998—2003, South-Russia State University of Economics and Service, Rostov-on-Don, Russia, Department of Service, the Chair of Social and Cultural Service and Tourism, Honour De­gree Diploma. Majors: Hospitality Industry, English.

1988—1998, Secondary school # 5, Rostov-on-Don, Russia. Cer­tificate of Maturity with Honours (Silver medal).

Experience:

April 2005 — present, Holiday Inn Hotel, Jamestown, USA. Re­sponsible for improving administrative methods, general supervi­sion of the front desk work and housekeeping staff work. Manage groups of receptionists (4 people) and housekeepers (12 people), do scheduling, maintain productivity.

May 2004 - April 2005, Holiday Inn Hotel, Jamestown, USA. Front desk receptionist. Responsible for reservations, check-ins and check-outs, room service, timely housekeeping, phone calls and assistance to hotel guests. Promoted to the position of the assistant manager.

June 2003 — May 2004, hotel "Moscow", Rostov-on-Don, Rus­sia. Receptionist. Responsible for phone calls, reservations, check- ins and check-outs, housekeeping. Was offered a receptionist po­sition at Holiday Inn.

January 2000 — May 2003, university library, South-Russia State University of Economics and Service, Rostov-on-Don, Russia, part-time position of a secretary. Duties: typing and filing corre­spondence, answering phone calls, sending and receiving faxes, general office work.

Interests: reading, tennis, swimming.

Languages: Russian (native), English (fluent), French (good), Spanish (basic).

Computer skills: advanced user of all Microsoft Office programs (Word, Excel, Power Point, Corel Draw, Visio, and Adobe Photoshop).

References available upon request.

Date of entering (year) — date of graduation (year) or present, name of the institution or high school, location, department and chair if applicable, major subjects studied, degree, type of the document received or "Diploma/Degree/Certificate expected in (date)".

Working experience (in the reverse order, i.e. put last position first) Starting date (month, year) — date of leaving (month, year), name of the company, location, type of business if necessary, position(s) held, duties, promotions, awards if applicable, reasons for leav­ing.

Describe three last positions in detail, giving quantitative-quali­tative characteristics; describe other positions briefly.

Volunteering work (if applicable)

Language skills (including level of proficiency for foreign languag­es e.g. basic, good, fluent; indicate the native language).

Computer skills (name computer programs you are familiar with, indicate the level of proficiency, e.g. literate, user, advanced user, professional programmer).

Interests and hobbies.

Achievements and awards/rewards.

References (names of people and their contact information) or "References available upon request" if the necessity of references was not mentioned in the job advertisement.

21. Speak about... things to be stressed in a resume.

22. Translate into English.

ГОТОВИМСЯ К СОБЕСЕДОВАНИЮ

Цель первой встречи с работодателем — показать, что навыки, знания и опыт соискателя как нельзя лучше соответствуют требо­ваниям рассматриваемой позиции. Во время интервью необходи-

mo продемонстрировать знание профессии, компании и отрасли, к которой относится искомая позиция, желание кандидата рабо­тать именно в этой компании. Проводя интервью, работодатель проверяет коммуникативные навыки соискателя, уверенность в себе, мотивацию и инициативность.

Как подготовиться к интервью ?

Первый шаг в подготовке к интервью — сбор сведений о ком­пании, в которую вы идете на собеседование, и о людях, с кото­рыми вам предстоит встретиться. Полезную информацию можно получить разными способами. Первый и самый доступный — зна­комство с сайтом компании в Интернете. Кроме того, многие орга­низации распространяют свои проспекты и рекламные брошюры. Попробуйте найти статьи о компании в газетах или журналах. По­беседуйте с человеком, работающим или работавшим в этой орга­низации. От него можно узнать массу полезных вещей, но следует учитывать субъективную окраску таких рассказов.

Что желательно знать о компании, в которую вы идете на интервью:

• какие продукты или какие услуги предлагает;

• популярность предлагаемых направлений;

• какова история компании;

• стабилен ли состав сотрудников;

• имеет ли региональные представительства в России;

• кто основные конкуренты;

• входит ли в какое-либо более крупное объединение;

• с какими перевозчиками, страховщиками сотрудничает ком­пания.

Также необходимо провести самоанализ и обдумать ответы на вопросы, которые вам могут быть заданы на собеседовании. Одни вопросы могут носить чисто практический характер («Готовы ли вы проводить 30 % времени в командировках?»), другие — преследо­вать цель оценить вашу мотивированность, определить круг ваших интересов, проверить профессиональную компетентность, осве­домленность о компании и отрасли, умение быстро находить пра­вильные решения.

23. Write an essay on the topic "My Future Career As I See It".

TEXT 2

Vocabulary

dish room — зд: кухня

boardroom — зал заседаний совета директоров

hospitality — гостеприимство, индустрия гостеприимства

probably — возможно

to wait tables — обслуживать столики

prep = prepare/preparation — приготовить, приготовление

reward — награда

worth — стоит

lean — неприбыльный

newcomer — новичок

urban — городской

to top — возглавлять, быть сверху

hot — зд: актуальный, насущный, требующийся

chef — шеф-повар

PhD = Doctor of Philosophy — степень доктора наук

to consider — считать, думать, полагать

to gamble — играть в азартные игры

to pop up — появляться

to usher — усаживать, показывать места

usher — билетер

envy — зависть

essentially — существенно, по существу

rock band — рок группа

to obtain — получать

opening — вакансия

venue — (общественное) место

attitude — отношение

to land a position — получить должность

to break in — ворваться, попасть, прорваться

to pay dues — платить налоги, платить по счетам

to discourage — лишать мужества, приводить в уныние, удручать

dishwasher — посудомойщик

owner — владелец

to aspire — стремиться

a must — обязательное условие

entry-level job — работа начального уровня

to provide opportunities — предоставлять возможности

furthermore — более того rapidly — быстро

to operate 24/7 — работать 24 часа в сутки семь дней в неделю

to recognize — понимать

to compete — соревноваться

to make adjustment — приспособиться

consecutive — последовательный

day off — выходной день

excessive — непомерный, чрезвычайный, чрезмерный

to work overtime — работать сверхурочно

burnout — изнеможение, истощение

detrimental — приносящий убыток, пагубный, вредный

to encourage — вдохновлять

to exemplify — показывать, являть собой пример, служить примером

to excel — превосходить, превышать, быть значительнее, отличаться

to advance — двигать(ся) вперед, продвигать(ся)

burger — гамбургер

joint — место, заведение

open mind — открытый, восприимчивый ум

bias — предубеждение, предвзятость, пристрастие

envision — представлять себе

store — магазин

to throw in — бросать, добавлять cost — расходы insurance — страховка maintenance — техобслуживание repair — ремонт

to whet the appetite — возбуждать аппетит

stock options — выплата зарплаты акциями предприятия

entertainment — развлечение

Read and translate the text.

HIT YOUR STRIDE IN HOSPITALITY

If you'd like to work in an industry where it's possible to go from the dish room to the boardroom, a career in hospitality may be right for you. You'll probably have to wait tables and prep a few meals in between, but the rewards are well worth the work.

And while the hospitality industry has kept itself lean over the past two years, there will be a growing number of opportunities for newcom­ers as the economy continues to grow. Urban areas tend to have more hospitality jobs than rural areas, with tourist meccas topping the list.

"People always have to eat," says Gerald Fernandez, president of Providence, Rhode Island's Multicultural Foodservice & Hospitality Alliance (MFHA). "That gives you some job security."

What's Hot?

Service-oriented positions and chef jobs are currently on employers' radars, according to Robert Bosselman, PhD, director of Florida State University's Dedman School of Hospitality Business clubs and private clubs, as well as colleges, schools and hospitals are good options to con­sider.

If you're willing to take a gamble, consider working in the gaming industry. Casinos are popping up all over the country.

Need to get away from it all? Work at a major resort or on a cruise ship.

If you're a sports enthusiast, you can root for your home team while ushering in the fans. And don't forget the major arenas and stadiums. You will be the envy of all your friends when they find out you're essentially getting paid to see your favorite rock band in concert.

Break In

So how does one go about obtaining a position in this industry? Bosselman notes that there are openings in hospitality venues in every city. Visit the restaurants, hotels, stadiums, etc., that you are interested in working for with a positive attitude and a good work ethic, and you'll likely land a position.

Be Ready to Pay Your Dues

Don't be discouraged if you're offered a position as a dishwasher. Bossleman points out that some of today's top chefs and restaurant own­ers started their careers washing dishes. If you aspire to move up in the kitchen or be a restaurant owner, back-of-the-house experience is a must.

Fernandez says entry-level jobs provide opportunities to learn the basics, such as sanitation and food preparation. Furthermore, "the in­dustry is growing so rapidly, that if you are motivated and people-ori- ented, you will move up quickly within the organization," he says.

Balancing Your Plate

The hospitality industry may operate 24/7, but that doesn't mean you'll be working around the clock. The industry recognizes that employ­ees seek work/life balance. To compete for talent, companies are mak­ing adjustments. Progressive hospitality organizations are giving employ­ees consecutive days off and are not requiring excessive amounts of over­time. They recognize that employee burnout is equally detrimental to the employers and patrons as it is to the employees.

Seek Excellence

Fernandez encourages job seekers to look for an organization, com­pany or brand that exemplifies what they would look for when dining out or staying in a lodging facility — cleanliness, positive attitude of the serv­ers and inclusiveness, for instance. These are the types of places where you will most likely have opportunities to excel and advance.

Find a company that demonstrates excellence, even if it's a burger joint. Organizations that focus on excellence usually pay attention to their employees' needs.

Keep an Open Mind

Don't let your biases get in the way. If you envision yourself driving around town in a new car, start applying for positions in the fast-food industry. Oak Brook, Illinois-based McDonald's believes in promoting hourly workers into management positions. Stick around long enough, and you may be one of the many general store managers who receive company cars for business and personal use. The company will even throw in the cost of insurance, maintenance and repairs. If that doesn't whet your appetite, maybe such benefits as stock options, medical and dental insurance, and the opportunity to participate in an entertainment program will do the trick.

By Roberta Chinsky Matuson

TEXT WORK

1. Pronounce correctly and transcribe. Consult the dictionary if

necessary.

Boardroom, reward, worth, lean, urban, chef, cruise, ushering, es­sentially, dues, discouraged, owner, to aspire, furthermore, excessive, burnout, detrimental, to encourage, exemplifies, to excel, burger, joint, biases, envision, enough, store, receive, throw, insurance, maintenance, repairs, whet, appetite, options, entertainment.

2. Answer the questions.

1. What is possible in hospitality industry?

2. What areas have more hospitality jobs then others?

3. What positions are currently on employer's radar?

4. Who can consider working in a casino?

5. What are your options if you are a sport enthusiast or music fan or want to get away from it all?

6. What do you need to do to find a job in this industry?

7. What can you achieve in this industry?

8. What is a must if you want to become a restaurant owner?

9. What opportunities do entry-level jobs provide?

10. What are the usual working hours in hospitality industry?

11. Does it mean you will work 24/7?

12. What do progressive hospitality organizations offer to their em­ployees?

13. What do progressive hospitality organizations recognize?

14. What kind of organization should job seekers look for? Why?

15. What do you need to do when working in hospitality?

16. What positions do you need to apply for if you envision yourself driving around town in a new car?

17. What benefits can companies provide their employees?

3. Give Russian equivalents to the following words and word

combinations. Find and translate sentences with them in the

text.

Dishroom, boardroom, to wait tables, prep a few meals, kept itself lean, newcomers, tourist meccas, what's hot, service-oriented positions, on employers' radars, PhD, good options to consider, to take a gamble, to get away, major resort, sports enthusiast, root for your home team, ushering in the fans, openings in hospitality venues, a good work ethic, you'll likely land a position, to pay your dues, don't be discouraged, if you aspire, back-of-the-house experience, entry-level jobs, sanitation, people-oriented, balancing your plate, operate 24/7, you'll be working around the clock, employees seek, adjustments, progressive hospitality organizations, School of Hospitality, consecutive days off, excessive amounts of overtime, employee burnout, seek excellence, job seekers, brand that exemplifies, staying in a lodging facility, opportunities to ex­cel and advance, burger joint, focus on excellence, to keep an open mind, biases, applying for positions, the fast-food industry, management posi­tions, stick around long enough, medical and dental insurance, sabbati­cal program.

4. Give English equivalents to the following words and word

combinations.

Если вам хочется; карьера в индустрии гостеприимства; как раз для вас; награда стоит этой работы; за последние два года; расту­щее число возможностей; городские районы; сельские районы; появляться (2); возглавлять список; работа шеф-повара; деловые клубы; игровая индустрия; по всей стране; круизное судно; глав­ные арены и стадионы; вызывать зависть у друзей; узнать (обнару­жить); вам действительно платят; любимая рок группа на концерте; посетить ресторан; с положительным настроением (настроем); если вам предложили; должность посудомойщика; указывать; вла­делец ресторана; сделать карьеру; предоставлять возможности; уз­нать основу; приготовление пищи; более того; отрасль развивает­ся так быстро; внутри организации; работать 24 часа в сутки семь дней в неделю; это не значит, что...; баланс жизни и работы; со­ревноваться в привлечении талантов; приносящий убытки работо­дателям и владельцам; искать организацию; чистота; например (2); обращать внимание на нужды сотрудников; не позволять; вмеши­ваться (мешать); если вы представляете себя...; разъезжать по го­роду; продвижение по службе; почасовики (сотрудники, работаю­щие за почасовую оплату); менеджер магазина; получить машину компании; стоимость страховки, техобслуживания и ремонта; удов­летворить аппетит; выплата зарплаты акциями; возможность уча­ствовать; сделают свое дело.

service-oriented chef

employers' to take major cruise

sports

home

major

getting

rock

positive

work

top

restaurant

entry-level

provide

food

growing

employees

work/life

consecutive

excessive job

lodging

positive

opportunities

demonstrates

burger

pay

envision

hourly

stick around

store

company

stock

dental

a few meals

ship

for you

jobs

radars

tables

¥ * *

ethic

chefs

attitude

band

owners

jobs

paid

enthusiast

opportunities

days off

preparation

so rapidly

team

seek

balance

arenas

* * *

amounts

long enough

insurance

workers

seekers

yourself

managers

attention

facility

cars

attitude

to excel

options

excellence

joint

7. Match the antonyms in the columns. Translate the pairs and find them in the text.

urban

top

major

employer

detrimental

positive

entry-level

within

day off

private

8. Make a summary of the text.

9. Choose the right word from the list below. Mind the forms of the words. Translate the article.

CONCIERGE CAREERS

Are you the person that

searching for hard-to-find items? Do friends and family members always contact you for_______________ recommendations? You could get

paid to do this; in________________ , such a role is known as that of a

________________ — French for "keeper of the keys."

No two days in the life of a concierge are the____________________________ .

"There is so much variety in our______________________________ ," says Stephanie

Leese, a hotel's assistant chief concierge, in Chicago. "Our days are spent

reacting to_________________________ requests, as well as creating,

_______________ and executing an experience that will delight our

clients. When we are not at our_____________________________ , we are out scout­ing for new recommendations or personally thanking our contacts for

________________ our guests."

According to Sara-Ann Kasner, Minneapolis-based president and of the National Concierge Association, con­cierges are_______ for filling "any request that is legal,

_________________ and appropriate." Some days might involve track­ing down lost airline_________________ or picking up jewelry for a

client from a local retailer. You might even find yourself arranging for a rare_____________________ of wine to be delivered to your client's cus­tomer 10,000 miles away. Other duties include recommending restau­rants, area ____________________ and transportation services to ho­tel guests.

Incoming, assisting, developing, restaurant, hotels, posts, attractions, tickets, work, everyone, concierge, founder, bottle, ethical, responsible, same.

10. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.

11. Fill in the blanks with prepositions from the last below where necessary. Translate the article.

NOT A 9-TO-5 JOB

... the hotel business, you will definitely need to work nights and weekends. You also need to make yourself as invaluable ... the organiza-

tion as possible. You will need to join associations and travel... your area to keep your network and information...................................................... date.

A good hotel manager spends her off-hours looking ... the city ... her clients' point ... view. She notes such details as how many steps it takes to get... one location ... another and all kinds ... additional information she thinks her clients need to know. For example, if a client wants to try a new restaurant... town located ... an area ... transition, she wants to be sure she tells him that before she sends him ... that direction.

In, to, at, of, up, from, throughout.

12. Agree or disagree with the following statements. Give your rea-

sons.

For agreement use: Yes, I think so. Fd like to think so. I quite agree with you. That's absolutely right. Of course it is.

For disagreement use: I don't think so.

I'm afraid Fm not with you here. I disagree. That's not true. Nonsense.

1. Hospitality industry has been very profitable over the last two years.

2. There is a growing number of opportunities for newcomers in hos­pitality.

3. Rural areas have as many job opportunities in hospitality as the urban areas.

4. Service-oriented positions are in high demand.

5. You can get paid to see your favorite rock band in concert.

6. Positive attitude will never help you in finding a job.

7. Be discouraged if you are offered a position as a dishwasher.

8. Some of today's top chefs and restaurant owners started their ca­reers washing dishes.

9. Hospitality industry is growing very rapidly.

10. You will be working around the clock in hospitality.

11. Progressive hospitality organizations offer their employees a lot of benefits.

12. Progressive hospitality organizations are requiring excessive amounts of overtime.

13. Promoting hourly workers into management positions is a com­mon practice in hospitality.

14. A hospitality company can give you a new car for your own.

13. Discuss:

1. In hospitality it is possible to make a career very fast.

2. It is possible to go from the dish room to the boardroom in hospi­tality.

3. Business clubs and private clubs, as well as colleges, schools and hospitals are good options to consider.

4. It is difficult to find a job in hospitality.

5. Back-of-the-house experience is a must if you want to become a restaurant owner.

6. Entry-level jobs provide opportunities to learn the basics.

7. The hospitality industry operates 24/7.

8. Job seekers need to look for an organization, company or brand that exemplifies what they would look for when dining out or stay­ing in a lodging facility themselves.

9. Keep an open mind and don't let your biases get in the way.

10. You need to work long enough to be promoted.

CURRICULUM VITAE (CV)

14. Read and translate a CV. Discuss it with your partners.

It is usually used by the candidates on the senior positions in man­agement staff or for working abroad. Your prospective employer wants to get the detailed information. Usually you provide him with a photo, your detailed address, telephone number, personal and passport details and a full characteristic of your education and qualifications.

Francois CRONJE CV

083.999.6965 all hours

041.581.1970 home

7 Villiers Street Walmer

6070 Port Elizabeth

frcronie@vahoo.com

26 December 1985 in Paris, France

Male

French

French, Russian, English Chinese

position in management staff

Highlights of qualifications:

• business oriented; able to understand and execute broad cor­porate policy,

• strength in market analyses and advertising strategy,

• effective in facilitating communication between employees,

• proven ability of both team work and individual work,

• successful in negotiating.

EDUCATION

2002 Moscow secondary school #155, Certificate of Maturity with Honours.

2006 (diploma expected in May) M.B.A. (Master of Business Administration): I.N.S.E.A.D. (European Institute of Business Ad­ministration), London, England

Major: Marketing

WORK EXPERIENCE

Summer 2002: Hilton Hotel, London, England, concierge (full time).

Sept 2002-present: part time jobs at Hilton Hotel, London, En­gland. Positions experienced: concierge, porter, bellboy, housekeep­ing, maintenance, front desk. Goal: to try every position to experi­ence the life of a hotel from inside,

COMMUNITY DEVELOPMENT WORK

2000—2002: as a high school pupil, participated in environmen­tal protection school group, headed the project "Make our school green and clean".

2002-present: volunteering work for "Adopt an Animal" program of London Zoo. Hand out leaflets and put up advertising signs in the neighbourhood one day a month.

GOAL

I have good knowledge of marketing and management, modern trends and developments in the hotel industry, as well as some prac­tical experience in this field. After graduation I would like to apply my knowledge and will to develop hospitality industry in this region and to support the hotel successful in the highly competitive market of nowadays.

References

Mr. Alexander P. IVANOV- PRINCIPAL

Moscow secondary school #155___ ________________________________ _______________________________ ^

34 Volodarskogo St., Moscow, Russia

Tel: school 7-095-673-1510 cell 7-095-200-1602

Dr. Herman Stevn

Department of Marketing and Management

European Institute of Business Administration, London, England

Tel: 044-925-4133

15. Write your own CV using the above one as a pattern.

16. Explain why employers want to read candidate's resume or CV first and only then to speak to the candidate in person.

DIALOGUE

Read, translate and dramatize the dialogue

INTERVIEW

Now, have you worked in a pub before?

Well, I haven't worked in a pub, but I've worked in a res

taurant.

Ah, good, and when was that? Three years ago. And what did you do, exactly? 1 worked as a waiter.

INTERVIEW

17. Here are some questions candidates are often asked at the in­terview. Think of more questions an employer can ask a po­tential employee. Discuss the questions with your group.

1. Tell me a few words about yourself.

2. What is your education? Why did you choose this major?

3. Tell me please about your working experience. Where did you work before? How long did you work there? What were your duties? Why did you leave?

4. What is you current position?

5. What are your duties?

6. How long have you been doing this?

7. Why do you want to change?

8. What was the most rewarding experience in your life? Why? De­scribe it please.

9. What is your greatest achievement to date?

10. What was the most challenging experience in you life? How did you deal with the challenge?

11. How do you usually solve problems?

12. Do you like working with people?

13. What personality features do like in people? What features don't you like in people?

14. What is your strongest personal characteristic?

15. What is the weakest point of your character?

16. Why do you want to take this position? Why do you want to work for us?

17. How do you usually deal with stress? Are you able to work under constant pressure?

18. What are your hobbies (principal interests and leisure activities)?

19. How do you contribute to and benefit from them?

20. How do you usually spent your leisure time?

18. How would you answer the above questions? Discuss the an­swers with your group.

Swap roles.

20. Speak about...

1. Your interview experience.

2. Things that make interview successful.

3. Things that can fail you at an interview.

21. Translate into English.

КАК ВЕСТИ СЕБЯ НА ИНТЕРВЬЮ

• Будьте вежливы и доброжелательны со всеми, кого вы встре­тите в офисе.

• Не забудьте улыбнуться, входя в кабинет интервьюера.

• Приветствуя представителя компании, не подавайте руки первым.

• Не садитесь, пока вам не предложат этого сделать.

• Помните, как важен язык жестов. Следите за своей осанкой, стремитесь смотреть в глаза.

• Если вас кому-либо представят, приложите все усилия, что­бы правильно услышать и запомнить имя этого человека. Если вы сразу сможете обратиться к собеседнику по имени, это произведет благоприятное впечатление. Переспрашива­ние же обнаружит излишнюю нервозность.

• Если вам предложат заполнить какие-нибудь формы, помни­те, что все имеет значение: и грамотность, и аккуратность, и почерк, и четкость формулировок.

• Внимательно слушайте. Следуйте тому направлению беседы, которое задаст интервьюер. Прежде чем отвечать на вопрос, постарайтесь понять, зачем он задан, как в ответе подчерк­нуть свои сильные стороны и о чем говорить не следует.

• Ваши ответы на задаваемые вопросы должны быть прямы­ми и точными (вы не должны выходить за пределы обсужда­емой темы). В то же время вы можете дополнить свой ответ информацией, представляющей вас в выгодном свете. На­пример, вы можете сказать, что ваше предложение включить дополнительную услугу в стандартный турпакет позволило увеличить продажи на 25 %. Это будет ответом по существу, и никто не сочтет подобное дополнение неуместным.

• Существуют ответы, которые повторяются миллион раз. Постарайтесь избегать штампов и банальностей (как, напри­мер, «Мне нравится работать с людьми»).

• Говорите правду. Любые колебания будут заметны и заронят сомнения в правдивости ваших ответов. Каждая неточность будет неизбежно углублять возникшие сомнения и вызывать дальнейшие вопросы, в которых вы будете увязать все глуб­же и глубже.

• При завершении встречи еще раз коротко изложите доводы в пользу своей кандидатуры, поблагодарите проводившего

интервью за уделенное вам внимание и договоритесь о том, когда и как вы узнаете о результатах собеседования.

22. Write an essay on the topic "Do's and Don't's When Looking For a Job".

PROJECT WORK

1.You are looking for a job. What position(s) do you want to find? Describe everything you are going to do to find a good job. List the sources of information you will use, people you will meet, etc. Write letters of application, resume and CV. Get references from people who know you and can recommend you for this position (e.g. your university professors, former or current employees, senior colleagues, etc. but not relatives).

2.Get ready for an interview. Present your cover letter and resume/ CV to your potential employer, go to the interview and get accepted for the position you want!

GROUP TALK

• Do you want to be a manager or just an ordinary employee? Why?

• Do you want to have your own business? Why?

• Is it easy to run your own company? Why?

• Is it interesting? Why?

TEXT 1

Vocabulary

travel agency — туристское агентство salmon — лосось

mascot — талисман, вещь, приносящая счастье

internal newsletter — информационный бюллетень для сотрудников

banner — транспарант

name tag — бирка с названием, именной жетон, медальон с фами­лией pin — булавка sticker — наклейка
stationery — канцелярские принадлежности mug — кружка stuffed — копченый

to buck the tide — плыть против течения inspirer — вдохновитель

CEO = Chief Executive Officer — генеральный директор

maverick — индивидуалист

enterprise — предприятие

steamship — пароход

relative — родственник

annual — годовой

sales — продажи

to exceed — превышать

associate — сотрудник

to trace — проследить

tactical move — тактический шаг

back office — вспомогательный офис

independent — независимый

contemporary — современный

to deliver — доставлять

ever — всегда

obvious — очевидный

unless — если не(т)

repeatedly —■ постоянно, часто повторяется rude — грубый

slave-driving boss — строгий надсмотрщик, эксплуататор, суровый

начальник supervisor — начальник, контролер to defy — игнорировать conventional — обычный, традиционный stereotype — стереотип to support — поддерживать ambience — обстановка, среда, атмосфера hiring practices — практика приема на работу to take into account — принимать во внимание personality — личность to substitute — заменять, защищать to compensate — платить, расплачиваться average — средний

vacation and travel benefit package — соц. пакет (оплачиваемый от­пуск и транспортные расходы)

turnover — текучесть рабочей силы

to be attributed to — относиться к...

extensive — обширный, всесторонний, громадный

branch — филиал

cyclical — циклический

especially — особенно

Persian Gulf — Персидский залив

recession — упадок

layoff — временное увольнение

instead of — вместо

to resort — прибегать (к чему-то)

freeze — замораживание

scores — множество

voluntary — добровольный

to submit — представлять на рассмотрение, предлагать

cost — стоимость, расходы

to save — экономить

to reassure — заверять, убеждать

course — курс

competition — конкуренция, конкуренты to reduce — уменьшать, сокращать

staff — штат служащих или сотрудников, личный состав, кадры payroll — платежная зарплатная ведомость, выплата зарплаты

Read and translate the text.

ROSENBLUTH INTERNATIONAL

Rosenbluth is the fourth largest travel agency in the USA. Employ­ees: 3,000.

Rosenbluth International is the only company in America that uses a salmon as its mascot. Salmons appear on the internal newsletter, ban­ners, name tags, pins, stickers, stationery, and mugs. Rosenbluth even sends a stuffed salmon doll to clients. Why the salmon? Because the salm­on likes to buck the tide.

Inspirer of the salmon motif and chief tide bucker is CEO Hal Rosen­bluth. He likes to do things differently. And Hal Rosenbluth's maverick style has paid off.

The company started in 1892 when Hal Rosenbluth's great-grandfa­ther Marcus started the enterprise in an ethnic Philadelphia neighbor­hood to book steamship tickets for his neighbors to bring their Europe­an relatives to the United States. Now its annual sales exceed $1.5 billion

and more than 5,000 associates work at 582 sites in 396 cities. But it's not surprising if you've never heard of Rosenbluth, since 95 percent of its business comes from some 1,500 corporate clients, including Du Pont, Merck, Chevron, Kodak, and General Electric.

Some of Rosenbluth's business success can be traced to technology— they've long been a leader in computer automation of travel reservations. And they've made what others consider brilliant tactical moves—like being the first firm to develop its own back office (accounting and client reporting system) that is independent of the reservations system main­tained by airlines.

If this were the typical contemporary business story, we'd now hear that Rosenbluth delivers "excellent" service because he puts the customer first. But that's not the Rosenbluth story. Ever the salmon, Hal Rosen­bluth wrote a book called The Customer Comes Second.

The obvious question is: Who comes first? The company's associates come first. "We don't believe that the customer can come first unless our people come first. If our people don't come first, then they're not free to focus on our clients; they're worrying about other kinds of things", says Rosenbluth. So clients who are repeatedly rude to associates may find themselves asked to find another travel agency.

As could be expected, there are no slave-driving bosses here. Super­visors (called leaders) defy conventional stereotypes. "I never feel like I manage anybody," said Terri Hater, a senior manager, "'Manage' sounds like you're controlling the actions. Sometimes I feel like a leader and sometimes like a supporter of people and then — ideas."

Rosenbluth's ambience comes partly from unusual hiring practices. Rosenbluth does take personality into account in choosing a new em­ployee. "It's not technical skills we're looking for, it's nice people. We can train people to do anything technical, but we can't make them nice." According to Rosenbluth: "Our Company is made up of friends. We didn't hire friends, we just became that way."

This company doesn't substitute fun and games for low pay, howev­er. Rosenbluth associates are compensated well—typically making 20 per­cent above the travel industry average. Working at Rosenbluth's also of­fers one of the best vacation and travel benefit packages in the land. That is why the turnover rate at Rosenbluth is 12 percent. The industry aver­ages between 30 and 50 percent.

Rosenbluth's low turnover can also be attributed to the opportuni­ties opened up by rapid growth and extensive training programs. Rosen­bluth operates 10 training centers throughout the country in addition to mobile training teams who conduct seminars at branch locations.

The travel business is traditionally cyclical, and the early 1990s were especially unforgiving. The combination of the Persian Gulf War and the ongoing U.S. recession resulted in huge layoffs throughout the travel in­dustry. But not at Rosenbluth. Instead of resorting to layoffs, they insti­tuted a wage freeze in early 1991. It lasted seven months for non-mana­gerial employees and nine months for managers. Scores of associates helped the company out by taking voluntary time off without pay and submitting over 400 cost-saving ideas through "Operation Brainstorm." To reassure employees that they would not resort to layoffs, Hal Rosen­bluth sent every associate a memo in January 1991. It said: "The obvi­ous and simple thing to do would be to follow the course that our com­petition has chosen and reduce staff, since 50 percent of all costs are in payroll. But let's face it — that's not the action a salmon would take!"

TEXT WORK

1. Pronounce correctly and transcribe. Consult the dictionary if necessary.

Internal, stationery, inspirer, steamship, annual sales exceed, associ­ates, neighborhood, supervisor, defy, stereotypes, ambience, hiring prac­tices, account, packages, turnover, throughout, cyclical, especially, Per­sian Gulf War, recession, scores, voluntary, without, idea, through, reas­sure, course, Rosenbluth.

2. Compare and mind the difference:

3. Answer the questions.

1. How big is Rosenbluth travel agency?

2. What is the company's mascot?

3. Where do they use the salmon?

4. Why is salmon used by the company as its mascot?

5. When did the company start? How?

6. What are the company's annual sales now?

7. What can business success of the company be traced to?

8. What is the company's philosophy concerning customers?

9. What kind of bosses are in the company?

10. What are the hiring practices in the company?

11. How well are the associates compensated in Rosenbluth's?

12. What is the turnover rate at Rosenbluth's?

13. What is the turnover rate in the industry?

14. Why is Rosenbluth's turnover rate so low?

15. What happened to the travel business in early 1990s? Why?

16. What did the managers, employees and the CEO do during that time?

4. Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

Travel agency, salmon, mascot, internal newsletter, banners, name tags, pins, stickers, stationery, mugs, chief tide bucker, CEO, maverick style, great-grandfather, ethnic Philadelphia neighborhood, billion, as­sociates, 95 percent of its business, business success, traced to technolo­gy, travel reservations, back office, accounting and client reporting sys­tem, maintained by airlines, delivers excellent service, ever the salmon, The Customer Comes Second, unless, to focus on our clients, repeated­ly rude, slave-driving bosses, supervisors, a supporter of people, ambi­ence, take personality into account, technical skills, nice people, we didn't hire friends, the best vacation and travel benefit packages, turn­over rate, industry averages, operates 10 training centers, in addition to mobile training teams, especially unforgiving, ongoing recession, huge layoffs, non-managerial employees, cost-saving ideas, obvious thing to do, let's face it, that's not the action a salmon would take.

5. Give English equivalents to the following words and word combinations.

Единственная компания в Америке; сотрудник (3); фигурка копченого лосося; лосось любит плыть против течения; вдохнови­тель; делать по-другому; было оплачено; компания была основана; бронировать билеты на пароход; соседи; родственники; ежегодный объем продаж превышает...; это неудивительно; корпоративные кли­енты; компьютерная автоматизация; что другие считают...; отлич­ные тактические шаги; первая фирма, которая разработала...; не­зависимый; система бронирования билетов; типичная современная история бизнеса; очевидный вопрос; беспокоятся о другом; найти другое турагентство; как можно было ожидать; руководители; иг­норировать привычные стереотипы; я чувствую себя лидером; не­обычная практика приема на работу; новый сотрудник; наша ком­пания состоит из друзей; мы не заменяем низкую зарплату весе­лой работой; сотрудникам платят хорошо; на 20 % больше, чем в среднем по отрасли; относящийся к...; быстрый рост; обширные обучающие программы; проводить семинары; в филиалах; турис­тский бизнес традиционно цикличный; война в Персидском зали­ве; не прибегая к увольнениям; длиться несколько месяцев; мно­жество сотрудников; брать отпуск без содержания; поддерживать сотрудников; конкуренция; сокращать штат сотрудников; 50 % всех расходов составляет выплата заработной платы.

7. Match the synonyms in the find them in the text.

agency

CEO

book

associates

back up

client

columns. Translate the pairs and

director general

continuous

manager

support

atmosphere

company

supervisor customer

rapid modern

pay personnel

ongoing reserve

staff wage

ambience fast

contemporary employees

9. Form antonyms using negative prefixes ил-, inil-_f im-, irdis mis-. Consult the dictionary if necessary.

Dependent, usual, managerial, forgiving, typical, expected,

10. Make a summary of the text.

11. Choose the right word from the list below. Mind the forms of the words. Translate the story.

LEISURE REVIEW - UK

The value of the out-of-home UK leisure___________________________ has

steadily increased over the past few years and signs are encouraging for __________________ growth. The industry has benefited from a be­nign economic___________ , favourable demographics, growth

of short breaks and tourism, an increased______________________________ in

health, relaxation and wellbeing, an improved product offer (funded by both public and sector) and more targeted mar­keting.

The industry faces various threats and_____________________________

however, as it continues to expand. These include rising _______________ __ associated with a changing regulatory frame­work and staff recruitment/training, increasing competition for the lei­sure pound and__ from in-home leisure activities.

The number of admissions at_____________________________ fell by 1 % be­tween 1999 and 2004, while bowling has been on an increase during the

same time period but is now also showing a_______________________________ ________________________________

in growth.

Climate, cost, industry, competition, slowdown, interest, future, private, nightclub_f challenge.

12. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.

13. Fill in the blanks with prepositions from the last below where necessary. Translate the article.

INTERNATIONAL TOURISM FORECASTS

... 2001, according ... the World Tourism Organization (WTO), in­ternational tourist arrivals worldwide fell... 0.5 % ... 2001, attributed ... large part... an 11 % slump ... the final four months ... the year after the terrorist attacks ... the US ... 11 September. Prospects ... the travel in­dustry have been portrayed as bleak ever since, but the publication ... this report comes ... a time ... genuine recovery ... the board. However it is to be hoped that this is not another false dawn, as represented ... the result ... 2002 when the 700 million arrivals mark was surpassed ... the first time thanks ... a 2.7 % growth worldwide. ... 2002, all regions, the Americas excepted, posted year-...-year increases, but recovery was brought ... a halt... 2003 when a combination ... SARS, conflict... Iraq and economic depression produced a decline ... 1.2 %.

The slumps ... 2001 and 2003 were not simply involuntary responses ... terrorism and conflict. The desire to travel is such that if this was the case, then security fears would merely divert travel flows elsewhere ... unaffected destinations. The fact that an actual decline occurred serves to emphasise the role ... economics, and specifically recession, ... this shortfall. A 'cooling period'... growth ... the major outbound markets ... Germany, Japan and the US had already been detected ... the first eight months ... 2001. The result was that worldwide, a growth rate ... 4.3 % ... terms ... tourist arrivals generated ... the first eight months ... 2000 had already retracted ... 3 % ... 2001. Besides economics, a number ... other factors had inhibited .... growth ... the pre-September period that year. The Israeli-Palestinian conflict deterred Western travel ... the Middle East, the outbreak ... foot and mouth disease did likewise ... the UK, Ireland and the Netherlands and the strength ... the US dollar contrib­uted ... a shortfall... international arrivals ... the US.

To, on, of, in, by, at, for, from, across, during.

14. Agree or disagree with the following statements. Give your rea-

sons.

For agreement use: I quite agree with you. That's quite right. I think you are right. I should think so.

For disagreement use: I don't actually agree. That's wrong.

I wouldn't say it is, I'd like to say yes, but

1.Rosenbluth International is the largest travel agency in the USA.

2.Rosenbluth deals only with corporate clients.

3.Rosenbluth International is the only company in America that uses a salmon as its mascot.

4.The company was started in 1892 by Hal Rosenbluth's grandfa­ther.

5.Rosenbluth's CEO likes doing things differently.

6.Rosenbluth's business success can be traced to technology.

7.Rosenbluth delivers "excellent" service because he puts the cus­tomer first.

8.Supervisors and managers in the company are called leaders.

9.Rosenbluth doesn't believe that the customer can come first un­less people come first.

10.Rosenbluth has unusual hiring practices.

11.Rosenbluth never takes personality into account in choosing a new employee.

12.The turnover rate at Rosenbluth is high.

13.The industry average turnover rate is between 30 and 50 percent.

14.Rosenbluth operates many training centers throughout the country

15. Discuss:

1. The travel business is traditionally cyclical.

2. The Customer Comes Second is a good business philosophy.

3. Technology is the key to business success.

4. There are different types of managers.

5. We can train people to do anything technical, but we can't make them nice.

6. When hiring a new employee personality matters.

7. Extensive training programs help companies to keep the turnover rate low.

8. During recession the best thing to do is to reduce staff.

9. Rosenbluth is a good company to work for.

16. Speak about... corporate philosophy of Rosenbluth Interna­tional and your opinion about it.

17. Explain what "Customer Comes Second" policy is.

18. Divide into two groups. One group is for "Customer Comes First" philosophy. The other group is for "Customer Comes Second" philosophy. Discuss pros and cons of both principles.

19. Translate into English.

КТО И ЗАЧЕМ ОТКРЫВАЕТ ТУРФИРМЫ?

Невысокий «входной» порог для создания турагентства позво­ляет без особого экономического риска пробовать силы в турис­тическом бизнесе. Наиболее популярные вложения в создание тур­фирмы (турагентства) колеблются в пределах $10 тыс. Ротация новообразованных фирм очень велика, в течение года — пример­но 30 %, т.е. треть исчезает с рынка, не дожив даже до следующего сезона.

Как ни странно, основное число учредителей турфирм — мо­лодые, амбициозные женщины, имеющие опыт работы в туристи­ческом бизнесе в качестве менеджеров и/или по той или иной при­чине «отделившиеся» от какой-либо туристической фирмы. Давняя легенда о муже, купившем своей жене турфирму на день рождения, свое уже отжила. Хотя единичные случаи приобретения фирм в качестве подарка бывают, но хлопоты по его содержанию сильно перевешивают радость от получения. В большинстве случаев тур­агентство открывается в расчете на определенный круг клиентов, сложившийся ранее на основе личных или деловых контактов. Учредители начинающего турагентства изначально рассчитывают свою прибыль, исходя из предполагаемого числа клиентов, не при­нимая во внимание отсутствие узнаваемой торговой марки, необ­ходимость раскрутки офиса, активной рекламы. Подавляющее ко­личество турфирм открывается без значительных вложений, оперируя денежными средствами, достаточными лишь для арен­ды и оборудования однокомнатного офиса и минимальной рекла­мы. Степень «выживаемости» таких фирм крайне низкая.

Подавляющее число лицензий, оформляемых лицензирующи­ми органами, выдается новым фирмам, реально собирающимся работать на туристическом рынке. Соответственно, растет и кон­курентная среда, что, впрочем, абсолютно не смущает аутсайдеров.

Для настоящего момента характерна размытость границ в ра­боте турагентов и туроператоров. При создании турфирм на одно­го туроператора приходится три турагента, и различие между ними подчас лишь в лицензии. На практике туроператорская и тураген- тская деятельность смешиваются, туроператор продает туры пря­мым клиентам и перепродает туры других туроператоров, а тур- агент самостоятельно формирует турпакеты или дополняет готовые туры новыми услугами. Такое «смешение жанров» вносит сумяти­цу в отношения с партнерами и с налоговыми органами.

Если оценивать направления деятельности новых турфирм, то первое место занимает продажа туров по России и ближнему за­рубежью, второе, с большим отрывом, — выездной туризм, тре­тье — въездной туризм, четвертое — образовательные, лечебные и прочие туры. Интерес к продаже туров по России наиболее выра­жен в регионах, в особенности имеющих собственные туристичес­кие ресурсы. Отдельно можно выделить категорию турфирм, не имеющих конкретного направления продаж и ориентированных на продажу любых туров по запросу клиента.

Очень часто новоиспеченные турфирмы слабо ориентируются на туристическом рынке и в обилии предложений туроператоров, нередко выбирают поставщика по случайным признакам или ру­ководствуясь поверхностной информацией.

Создание многочисленных туристических предприятий в Рос­сии отражает общую тенденцию активного развития малого биз­неса. Туристический рынок растет пропорционально спросу потре­бителей на услуги и росту платежеспособности населения. Тревожит лишь тот факт, что формирование профессиональных кадров не успевает за ростом числа турфирм, а это может пагубно сказаться на качестве туристических услуг и в целом на доверии потребителей к туристической отрасли.

20. Write an essay on the topic "Travel Business in Russia".

TEXT 2

Vocabulary

to surround — окружать heart — сердце

committed — преданный, приверженный

to own — владеть

lifestyle — стиль жизни

to succeed — добиваться успеха

to suggest — предлагать

to attract — привлекать

establishment — учреждение, организация

to draw —- привлекать, притягивать

experienced — опытный

mature — зрелый

floor manager — менеджер зала

general manager — главный менеджер

to require — требовать

to pursue — добиваться, преследовать, выполнять, совершать, зани­маться чем-то to exist — существовать

advancement — продвижение вперед, развитие, достижение, успех

franchise (AmE) — привилегия

stable — стабильный

income — доход

to advise — советовать

to demand — требовать

expertise — экспертиза, контроль за чем-либо partnership — партнерство

fairly — довольно, в некоторой степени, должным образом

to invest — вкладывать деньги

bottom — низ

education — образование

however — однако

upside — положительная сторона, верхняя часть challenge — вызов, сложная задача, проблема chance — шанс

to acquire — получать, приобретать, овладевать

array — масса, множество, совокупность, набор, комплект

exciting — волнующий, захватывающий

to grow — расти

adult — взрослый (человек)

coworker — сотрудник

customer — клиент, покупатель

pressure — давление

budget — бюджет

to staff — укомплектовывать штат сотрудников, набирать кадры

daily — возражать, быть против чего-то

to mind — возражать

to fit — подходить, соответствовать

vision — видение, представление

to work hard — работать усердно

to reach goals — добиваться целей

to offer — предлагать

accounting — бухгалтерское дело

publishing — издательское дело

marketing — исследование рынка

last but not least— последний по списку, но не по значимостиRead and translate the text.

IS RESTAURANT MANAGEMENT ON YOUR CAREER MENU?

Whenever Jerry Vtestrom interviews a potential management candi­date, he talks about all the negatives surrounding the position before going into greater detail about the positives.

"I need to know their heart is in it, that they are truly committed," says Westrom, who owns an Ember's Restaurant in Cambridge, Minne­sota. "If they seem skeptical about anything, I don't know if they will make it."

What Are the Negatives ?

"Being a restaurant manager is a lifestyle, not a job," says Westrom. "If managers are going to succeed, they will put in 50 to 80 hours per week with high stress levels at times. But once you get everything going, it can be a fun career with very good pay."

Westrom suggests potential candidates consider the following:

• What type of restaurant business are you going into? There is a big difference between fine dining, family style, fast food and a sports bar or restaurant atmosphere. These restaurants attract different employees. A fine dining establishment might draw more experi­enced, mature employees, while a fast food restaurant or sports bar might interest younger ones.

• Do you want to be a floor manager, a back-of-the-house manager or a general manager? Each of these positions requires different skills.

• When pursuing jobs, ask potential employers how long they have been in business, where they see the business growing, what op­portunities exist for advancement and what type of manager-train­ing programs they have.

"If someone wants a career in this field, try getting in with a fran­chise for training and a stable income," advises Wfestrom. "After three to five years, you can look at a privately held restaurant where you can go in as a general manager and demand a pay of $60,000-plus for your ex­pertise or partnership."

The Positives

Jill Nelsen has worked as a restaurant manager in California and Min­nesota and has more than 10 years of experience managing fast food res­taurants, such as Taco Bell and Rax Roast Beef.

"Restaurant management is great if you like a lot of variety in what you do, like to work really hard and enjoy working with people," she says. "It is a fairly easy field to break into without investing in an education; however you can move up faster and not start at the very bottom if you do have an education."

Nelsen says the upside to restaurant management lies in the oppor­tunity to advance quickly, the challenge and the chance to acquire an array of management skills. "I really enjoyed the opportunity to work with young people," she adds. "For many of them, it was their first job, and it was exciting to teach them the value of work and a strong ethic and to

watch them grow into adults. Often, working in a restaurant can be like working with a big family."

Nelsen suggests asking yourself these 10 questions to help you de­cide if this is the career for you:

1. Do I like to work with many different types of people, both as coworkers and as customers?

2. Will I mind working all hours of the day and night?

3. Do I like to motivate people to do their best?

4. Will I enjoy the pressures of making a budget, staffing the restau­rant and managing daily operations?

5. Will I mind people calling me with questions on my time off?

6. What do I picture for the future, my family and how we spend our time? Do a restaurant manager's hours fit into this vision?

7. Am I highly motivated?

8. Do I like to work hard?

9. Do I like to reach daily, weekly, monthly and yearly goals?

10. What does this career offer that others do not?

"One last but not least thing to remember about a career in restau­rant management is that with all the training and experience you get, you can move to many different industries and careers," says Nelsen, who went from restaurant management to office management, to sales man­agement to bank accounting, publishing and marketing.

by Matt Krumrie

TEXT WORK

1. Pronounce correctly and transcribe. Consult the dictionary if

necessary.

Heart, to own, to succeed, to suggest, to draw, experienced, mature, to require, pursuing, franchise, expertise, fairly, however, challenge, chance, to acquire, exciting, coworkers, pressure, vision, to reach, goal, accounting, publishing, marketing.

2. Answer the questions.

1. What does Jerry Wilson do when he interviews a potential candi­date?

2. Why is he doing that?

3. What are the negatives of a restaurant manager's job?

4. What kind of job is the job of a restaurant manager?

5. What questions should potential candidates consider before work­ing as a restaurant manager? Why?

6. What are career prospects for a restaurant manager?

7. What are the positives of restaurant manager's job?

8. What do restaurant managers need to like and enjoy?

9. What are the upsides of the restaurant management?

10. What do you need to do to decide if the restaurant management is for you?

11. What is the last but not least thing to remember about a career in restaurant management?

3. Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.

Restaurant management, interviews, potential management candi­date, detail about the positives, heart is in it, truly committed, they will make it, high stress levels, with very good pay, type of restaurant busi­ness, fine dining, fast food, restaurant atmosphere, fine dining establish­ment, mature employees, floor manager, how long they have been in business, back-of-the-house manager, each of these positions, when pur­suing jobs, what opportunities exist for advancement, try getting, privately held restaurant, expertise or partnership, restaurant management is great, a lot of variety in what you do, start at the very bottom, the opportunity to advance quickly, an array of management skills, it was exciting to teach them, value of work, a strong ethic, coworkers, customers, will I mind working all hours, staffing the restaurant, what do I picture for the fu­ture, manager's hours fit into this vision, highly motivated, office man­agement, bank accounting.

4. Give English equivalents to the following words and word combinations.

Отрицательные стороны должности; если кажется, что они на­строены скептично; это не работа, а стиль жизни; чтобы добиться успеха; 50—80 часов в неделю; веселая карьера; существует большая разница между...; семейного стиля; спортивный бар; привлекать разных сотрудников; привлекать более опытных и зрелых; требует разных умений; потенциальный работодатель; программы обуче­ния менеджеров; стабильный доход; требовать зарплату 60 тысяч долларов в год и более; опыт работы более десяти лет; работать

усердно; любить работать с людьми; без инвестиций в образование; однако; продвигаться быстрее; иметь образование; положительная сторона управления рестораном; шанс получить; это было их пер­вое место работы; смотреть, как они становятся взрослыми; эта карьера для тебя; работать с различными людьми; мотивировать людей работать лучше; управлять ежедневной работой; во время выходного дня; достигать целей; последнее, что нужно помнить; обучение и опыт, который вы получаете; перейти работать в дру­гие сферы деятельности; менеджмент по продажам; издательское дело; исследование рынка.

7. Match the antonyms in the columns. Translate the pairs and find them in the text.

8. Form antonyms using negative prefixes ил-, in-, il-, im-, ir-, dis misпоп-. Consult the dictionary if necessary.

Experienced, difference, stable, true, fair.

9. Make a summary of the text.

10. Choose the right word from the list below. Mind the forms of the words. Translate the story.

THE TRAVEL INDUSTRY - FUTURE

TECHNOLOGY TRENDS

The tourism industry is not grouped into a___________________________

heading within the Standard Industrial Classification (SIC). Its defining

feature is not the____________________________ , but the purchaser, the

'tourist'. Tourism generally involves a wide___________________________ of

activities (transportation, accommodation, cultural and leisure activities)

and is evaluated as a______ ___________________ rather than an industry.

Europe is one of the most popular_______________________ destina­tions in the world. Due to its composite _____________________ ___________________________ and va­riety of activities involved directly or indirectly, tourism industry is of great value to the European_____________________________ . With the rapid advance­ment in________________________ tourism industry is undergoing a pro­found transformation. This report focuses on the European tourism ___________________________ and the impact of technological advance­ments on it. The changes are discussed with regards to both ___________________________ and modern perspectives.

Range, nature, technology, product, tourist, economy, industry, market, traditional, single.

INTERNATIONAL HOTEL INDUSTRY

The hotel industry is particularly geared ... economic growth. Accord­ing ... PriceWaterhouseCoopers, the trend ... the number ... hotel over­nights sold ... the USA ... the period 1991—2000 was 93 percent corre­lated ... growth ... the GDP. Only exceptional events such as September 11 can derail this relationship. Indeed ... 2002, the correlation coefficient dipped ... only 29 percent, as travellers shunned air travel, but bounced back solidly ... 83 percent ... 2003, thus illustrating the long-run dura­bility ... the rapport... economic growth and the hotel business.

... the next decade demand ... hotel services should grow ... an above- average pace ... Eastern Europe, Asia (excluding Japan), as well as Afri­ca, the Caribbean and Latin America. Notably, the two current heavy­weights, the EU and North America, are likely to lag ... terms ... growth rate due ... the size and maturity ... their travel and tourism markets. Although international travel expenditure will grow more than 50 % faster than the overall average, it will still constitute only a little ... 20 % ... to­tal spending ... travel and tourism ... the end ... the decade.

In. at, onу by, to, of, for, over, between.

13. Agree or disagree with the following statements. Give your rea­sons.

For agreement use: For disagreement use:

I quite agree. Actually, I don' agree.

I agree with you. I don't think that's right.

I fully agree. I don't think that's true (correct).

I think you are right. Well, I am not sure if that's true

(right, correct).

1. Whenever Jerry Westrom interviews a potential management can­didate, he talks about all the negatives first.

2. Restaurant managers need to be skeptical.

3. Being a restaurant manager is a lifestyle, not a job.

4. Restaurant management is not a high stress levels job.

5. Restaurant management is a fun career with very good pay.

6. A fine dining establishment or sports bar might draw more expe­rienced, mature employees, while a fast food restaurant might in­terest younger ones.

7. The positions of a floor manager, a back-of-the-house manager or a general manager require different skills.

8. After three to five years, you can look at a privately held restau­rant where you can go in as a general manager and demand a pay of $60,000-pIus for your expertise or partnership.

9. Restaurant management is great if you like doing the same all the time.

10. Restaurant management is great if you don't like work really hard.

11. Restaurant management is great if you enjoy working with peo­ple.

12. You don't need investing in an education if you want a career in restaurant management.

13. Restaurant management gives the opportunity to advance quickly.

14. Working in a restaurant can be like working with a big family.

14. Discuss:

1. Would you like to work as a restaurant manager? Why?

2. Restaurant management is a career for hardworking and people- oriented people.

3. Restaurant management offers the quickest career advancement.

4. You need a career in restaurant management if you want to move to many different industries and careers.

5. Restaurant management is a very interesting and challenging ca­reer with very good pay.

6. Restaurant management work has many advantages comparing with other positions in travel and hospitality industries.

15. Speak about... management positions available at travel indus­try and hospitality industry.

16. Explain why manager's job is not a 9-to - 5 job.

17. Divide into two groups. One group describes the negatives of restaurant management. The other group describes the posi­tives. Discuss pros and cons of restaurant management.

18. Test Yourself.

If your client asks you about Mayan temples, do you know what coun­try he is talking about? How good is your knowledge of tourism? Are you the manager who wants to build up a professional career or are you ready to loose potential clients to those who are better at tourism than you?

Answer the questions of the given test and find out what type of man­ager you are.

1. Formenter Island is one of...

a) Canary Islands

b) Balearic Islands

c) Shetland Islands

2. What is "rekan"?

a) thermal spa resort

b) traditional Japanese-style hotel

c) New Year according to the Moon calendar

3. Which country doesn't border Jordan?

a) Syria

b) Iraq

c) Iran

d) Saudi Arabia

e) Israel

4. What is the full for APEX?

5. What country has Accor hotel chain?

6. St. Jacob's path leads to...

a) Petra

b) Santiago de Compostella b) Massai Maar

d) Lucsor

7. Musalen Mountain is the highest mountain of...

a) Pyrenean Peninsula

b) Apennine Peninsula

c) Sinai Peninsula

d) Labrador Peninsula

8. What is the monetary unit of Brazil?

a) Peso

b) Real

c) Bolivar

9. What is the most popular travel destination for Russian tourists according to statistics?

a) Italy

b) Spain

c) Egypt

d) Finnland

10. What is the full forPATA?

11. What city is the European "Capital of Culture" in 2005?

12. Do travel agencies in Russia need to obtain a license?

13. Which Airlines do not fly to Russian regions?

a) Lufthansa

b) Finnair

c) Air France

d) Austrian Airlines

14. What country is nicknamed "Choson"?

15. What country is nicknamed "Hanguk"?

16. What do "Pobab", "Pdlip", "Rabal" and "Ranuv" codes mean when making a hotel reservation?

Give yourself one point for every correct answer.

1. Balearic Islands

2. Traditional Japanese-style hotel

3. Iran

4. Advance Purchase Excursion Fare

5. France

6. Santiago de Compostella

7. Pyrenean Peninsula

8. Real

9. Egypt

10. Pacific Asia Travel Association

11. Cork, Ireland

12. No

13. Air France

14. Choson is China

15. Hanguk is Korea

16. Check-in at a hotel on Sunday morning, afternoon, evening and night respectively.

Count your points.

0—4points: "Ignorance"

If you don't start building your geography and tourism knowledge, you will loose your sales to more knowledgeable colleagues. To be successful in this industry you need to widen your horizon.

5— 8points: "Weak spot"

You are not ignorant, but you are not a professional yet. It will be more and more difficult for you to work in this industry and even more difficult to make a career in travel business with your level of knowledge. You need to acquire more knowledge to be successful.

9—72 points: "Good news for you"

You are a good specialist, for sure, and if you put a little more effort to enlarge your knowledge, you will be very successful. Your hard work will be both morally and monetary well-compensated.

13—16points: "The winner takes it all"

Congratulations! Your travel agency is very lucky to have you. When they speak of excellent professionals, they mean you. If you plan to make a career in travel and tourism industry, you have chosen the right way to go.

Adapted from Travel Weekly

19. Translate into English.

ГОСТИНИЧНЫЙ МЕНЕДЖМЕНТ ПО-РУССКИ

Отечественный гостиничный рынок в последнее время лихо­радит: появляются все новые управляющие компании, уже заявле­ны по меньшей мере пять национальных отельных брендов, а в течение последнего года сделано сразу несколько громких заявок на создание общероссийских сетей из десятков и даже сотен объек­тов размещения.

Как полагают специалисты, владельцы российских гостиниц в большинстве своем пока не готовы к внедрению внешнего управ­ления. «Идеи объединения в среде владельцев гостиниц (hoteliers) не пользуются популярностью, — отмечает руководитель консал­тинговой компании Hotel Consulting & Development Group Алек­сандр Лесник. — Даже соглашаясь на отдельные совместные акции, владельцы гостиниц или их директора не готовы допустить посто­ронних ни к маркетингу, ни тем более к ценовой политике или влиянию на механизмы управления». Действительно, сегодня рос­сийские управляющие компании в гостиничном бизнесе в боль­шинстве своем либо сами являются собственником управляемых объектов, либо представляют собой дочернюю организацию соб­ственника.

Региональные сети

В России объявлено уже несколько проектов создания гости­ничных сетей в общенациональном масштабе, однако большинство из них пока далеки от практической реализации.

По отдельным видам деятельности, в том числе гостиничной, планируется привлекать сторонних иностранных операторов как для прямого управления, так и для образования российского опе­ратора.

«Сейчас на российском гостиничном рынке идет процесс кон­солидации. Я уверен, пройдут три — пять лет, и в России появятся несколько крупных гостиничных операторов, оперирующих неболь­шими сетями из 5—10 гостиниц», — говорит Александр Лесник.

20. Write an essay on the topic "Me, Myself and I in 15 Years".

PROJECT WORK

Think of your own business, the business you want to run, or the busi­ness you want to work for. Choose the company's activities (travel agen­cy, hotel chain, car rental agency, etc.) and company's size. Create the name, the slogan and the program for you company. Describe basic work principles and your company's philosophy. Think of the advertising and marketing strategies of your company. Work out the business plan for the first year of operation. Choose your position in the company and describe your duties. Make a presentation of your company for your colleagues.

Appendix I

GLOSSARY OF COMMON TRAVEL TERMS

AAA Rate: A discounted rate offered to members of AAA. Proof of mem­bership required.

AARP Rate: A discounted rate offered to members of AARP. Proof of membership required.

Airport Transfer: Transportation (usually bus or van) that takes passen­gers between airport and hotel. Often free to guests of the hotel.

Advance Purchase Requirement: Airlines usually offer lower rates when tickets are purchased in advance; often 7, 14, 21 and 30 day incre­ments.

American Plan: Meal plan offered by hotels that includes three meals per guest for each day stayed at the hotel.

Average Rate: Some hotels charge different rates for weekday and week­ends; this rate is an average cost for the total reservation.

Bulkhead Seats: Located near the front of each airplane section, these popular seats offer more leg room but no under-seat storage.

CDW/LDW: Collision Damage Waiver and Loss Damage Waiver; when renting a car, you will be asked if you want to add (and pay for) col­lision and loss insurance. These may already be covered by your per­sonal auto insurance and/or your credit card; find out before you book your rental car.

Cancellation Policy: When making any travel reservation, ask what the rules are about canceling and if you can get your money back.

Check-in: Hotel arrival date.

Check-out: Hotel departure date.

Connection/Connecting Flight: Additional flight(s) required to get from one airport to another; usually requires changing planes.

E-ticket: Replaces paper airline tickets; you'll need the credit card you used for the reservation or a photo ID to get a boarding pass

Excess Baggage: Luggage that exceeds an airline's weight allowance; may be charged an additional fee.

Frequent Flyer Program: Many airlines offer bonus miles to frequent passengers; these miles may be exchanged for airline tickets or mer­chandise. These miles often have expirations dates.

Government Rate: Hotel discount for government employees; requires identification.

Guaranteed Reservation: Advance payment, often by credit card, that guarantees your room reservation. These are often non-refundable after a certain time.

Military Rate: Discounted hotel room rate for Military Personnel. Mil­itary ID required upon check-in at hotel.

NM: Nautical mile.

Prepayment Pblicy: Specific rules regarding the payment of room and tax charges for your hotel reservation; see also Guaranteed Reservation.

Rack Rate: Standard advertised rate for a room or suite; if you ask for a lower rate, you can often get it.

Rate Info: The daily room rate charged by your hotel.

Rating: The Mobil "Star" rating of a specific hotel.

• One Star — Budget/Motor Inn

• Hvo Stars — Economy Motel/Hotel

• Three Stars — Full Service Hotel/Resort

• Four Stars — Superior Accommodations and Services

• Five Stars — Luxury Hotel/Resort Property

Red-Eye: Overnight flights; named because many people don't sleep well on airplanes.

Super Saver: A discounted rate; often includes specific requirements.

Appendix II

UK SLANG: A GLOSSARY OF SOME TERMS YOU MIGHT

MEET ON YOUR TRAVELS

I give below some of the many slang terms used in the UK and Ire­land that you might come across on your travels, in books, hear on Brit­ish television or meet during your stay. Whilst many may be known to visitors from other English speaking countries, they may be new to those visitors for whom English is a foreign language. This is not a compre­hensive list, and I'm sure that other people have their own favourites — let me know of any that you feel really should be added to the list!

Banger — British sausage

Banger — Old motor car which is not in a good condition

Barmy — Crazy

Big Wig — Important person

Bill - Police

Bloke — A man

Blimey — A mild expletive

Bobby — A policeman

Bonkers — Crazy

Bossy Boots — Domineering person

Bum — Bottom, Buttocks

Cof E — Church of England

Cack-handed — Clumsy, Left-handed

Char — Tea, Cleaner

Copper — A Policeman

Doddle — Something which is easy to do

Dodgy — Unreliable

Dog Collar — Collar worn by a clergyman Fag — A cigarette

Flashy — Describes something which is gaudy, showy but cheap Fuzz — The Police

Half-inch — To steal, Rhyming slang half-inch — pinch Have a ganders — take a look at

Hoity-Toity — An expression of contempt for a person who has an ex­aggerated sense of their own social status

In the Nick — In the Police Station

In good/bad Nick — In good/bad condition

In the Sticks — In the provinces, that is not in London

Kip — Sleep

Knick-Knacks — Trinkets

Local Rag — Local newspaper

Nose Around — To inspect

Nosey Parker — An inquisitive person

OAP — Old age pensioner. Someone over the age of 65

Pear-shaped — Describes something which has gone wrong

Porkies — Untruths, Rhyming slang pork pies — lies

Potty — Silly, crazy

Pub Crawl — Moving from pub to pub and drinking in each one Round the TWist — Crazy Sally Ann — Salvation Army Sarnies — Sandwiches

Scarper — To go quickly, Rhyming slang Scapa flow — go

Shufti — Look at, inspect

Spuds — Potatoes

Suss out — Ascertain, work out

Swap — To exchange

Take a rekky — From (reconnoitre), check and place out, or scout ahead

Tat - Rubbish

The Smoke — London

From Jane Dickerson

CONTENTS

Заказ №4375.

Издательско-торговая корпорация «Дашков и К°» 129347, Москва, Ярославское шоссе, д. 142, к. 732.

Для писем: 129347, Москва, п/о И-347 Тел./факс: (095) 182-01-58, 182-11-79, 183-93-01 E-mail: sales@dashkov.ru — отдел продаж oflice@dashkov.ru — офис; http: / /www.dashkov.ru

Отпечатано в соответствии с качеством предоставленных диапозитивов в ФГУП «Производственно-издательский комбинат ВИНИТИ»,140010, г. Люберцы Московской обл., Октябрьский пр-т, 403. Тел.: 554-21-86

* * *

^[1] При отсутствии аудиозаписей тексты и диалоги зачитываются на заня­тии преподавателем. — Автор.