What reason is given for the increasing importance of call centres to the Indian economy?

a)The availability of workers with the right accent.

b) A change in the legal system.

c) Local familiarity with outsourcing techniques.

d) The country’s geographical position.

2. The writer says that in both health and education …

a) more training is needed in the use of ICTs;

b) international organizations need to provide more support with ICTs;

c) ordinary people are gaining more skill in the use of ICTs;

d) ICTs can help to provide services to more people than before.

3. The key idea of e-government is …

a) to provide an opportunity for citizens to make tax payments online;

b) to make it easier to apply for licences using the Internet;

c) to provide people with direct access to information;

d) to facilitate the process of decision-making.

4. The writer aims primarily at …

a) showing how ICTs can help doing business globally;

b) persuading people to market goods and services electronically;

c) proving the importance of ICTs for people from the lower levels of social ladder;

d) comparing the use of ICTs in different spheres of society.

5. Overall, the writer’s main argument in the passage is that …

a) ICT access is a basic need for a fairer world;

b) the digital divide is the cause of our present inequalities;

c) the developed world should do more to provide ICT training;

d) the digital divide may never be successfully bridged.

 

Read the passage and mark the statements T (True), F (False) or NG (Not given)