1. What is meant by paraphrasing? 2. What three kinds of questions can be phrases during a social worker-service-user encounter? 3. What kind of information should be provided? 4. What areasis it particularly important for a social worker to have highly developed skills in? 5. Why should social workers provide offer effective explanations of their professional practice? 6. Why is it necessary to avoid unplanned endings? 7. Which technique can help to check understanding? 8. Which questions encourage clients to give their views and opinions? 9. What are the central characteristics of the social worker/service-user relationship? 10. How is emphatic communication helpful?