Task 7. Replace the words in bold with their opposites to make them true to the text.

1. Ifthe encounter ends on a note of discord, best practice can be put into effect. 2. The social worker should aim for unplanned endings. 3. Confronting verbal communication is the central characteristic of the social worker/service-user relationship. 4. It is also important to bring working relationships to a negative end. 5. Broad questions can be answered using ‘yes/no’ answers. 6. It is essential that we keep service-users unaware of our opinions and proposals. 7. It is unnecessary that verbal communication communicates empathy. 8. Broad questions help to hide individual feelings and emotions. 9. For a social worker it is important to have low-level communication skills. 10. Active listening decreases the quality of verbal interaction.

Key: 1. congruence; 2. avoid; 3. assertive; 4. positive; 5. narrow; 6. let … know; 7. imperative; 8. elicit; 9. highly-developed; 10. enhances.