Purser: Jenny, Mrs Lenchik needs a baby-cot for her baby after take-off. Could you look after her?
CA: Certainly. Welcome on board, Mrs Lenchik. My name is Jenny and I’ll be looking after you during your flight. How old is your baby?
Mrs Lenchik: She’ll be 11 months tomorrow!
CA: Ah, she’s asleep! She’s beautiful! Has she flown before?
Mrs Lenchik: No, this is my first flight with her. Actually, I’ve only just managed to get her to sleep – she’s been a bit difficult in departure hall. I’m hoping she’ll stay asleep during take-off.
CA: OK. Your baby will need to be seated on your lap during take-off and landing, fastened to your seat belt with a special baby belt. Hopefully we won’t wake her up! I’ll go and take one for you and show you how it works. After take-off I’ll bring you a baby-cot for your baby…..and if you need anything during the flight, just let me know. I’ll be back with the baby belt in just a minute, OK?
Mrs Lenchik: Thanks.
CA: Hello, can I help you?
Woman: Yes, could you warm up the milk for my baby?
CA: I’m afraid we are busy just now. Could you, please, wait for a moment?
Woman: Not really. I have to feed her now. She’s been crying for a long time.
CA: Leave it with me and I’ll do it as soon as possible.
Woman: Thanks.
UNIT 4