Ted: Ladies and gentlemen, the captain switched on the “Fasten Seat Belts” sign. Please, return immediately to your seats and fasten your seatbelts. Due to air turbulence, all in-flight service is stopped and will be resumed as soon as possible.
Leila: Hemal, can you bring the meal trolley back to the galley as quickly as possible and get it stowed away securely?
Hemal: Yes… but those people in row 20 haven’t sat down yet…
Leila: What are they doing still standing around? OK, I’ll deal with that….Excuse me, could you sit down and fasten your seat belts, please?
Man: This lady’s been hurt. She’s bleeding.
Leila: What’s happened?....Hello….Are you all right? Can you hear me?
Man: The overhead bin flew open with the turbulence and a laptop fell onto her face! I think she’s unconscious.
Leila: OK, thank you for letting me know. I’ll deal with the lady now, sir. Please, take your seat and tighten your seat belt.(calls out for colleague, Hemal) Hemal – I need some help. Get the first aid kit immediately.
Hemal: OK. (pause – takes the trolley back to galley and talks to another cabin attendant) Sophie, can you secure my trolley for me, please, and call Ted to inform him that we have a passenger with a head injury in Zone D, and that Leila is dealing with it.