X 2 points) Choose the best responses. Write your answers in the boxes.

 

1. Where are you calling from?

A.I'm on the phone.

B.My address is 49, Northwick Street.

C.This is Mrs Skolnick speaking.

 

2. Can't you reduce the price for our first order?

A.There are fewer goods available.

B.The order is firm.

C.It may be possible for an initial order.

 

3. Why is there no one on the premises now?

A.The building is quite new.

B.It is after office hours.

C.The person wanted is on holiday.

 

4. Would you quote the item number, please?

A.I have your quote.

B.Yes, that's the quantity I want.

C.Wait a moment. I'll just find it.

5. Would you prefer the latter?

A.Yes, I'd rather pay later.

B.Yes, I like the suggestion you made in your letter.

C.Yes, the last suggestion is the best one.

 

6. We've got some more on order.

A.So you expect them to come in soon?

B.So you can't order enough?

C.So you'll have to order some more?

 

B	C	B	C	C	A

 

2.2. (9 x 1 point) Complete these two conversations with sentences from the list below. Use each sentence only once. Write your answers (letters A, B … or I) in the boxes.

 

A:	London Insurance Ltd. Can I help you?
B:	Good morning. I'd like some insurance for a journey abroad.
A:	I'll put you through to our Travel Department.
B:	Thanks very much.
A:	Hold the line, please.
C:	Travel Department.
B:	Yes, I'd like some travel insurance.
C:	I see. Could you tell me how long you'll be away?
B:	For a fortnight, from 19 September,
C:	Right. Will you be outside Europe at all?
B:	No, only in France and Germany.
C:	Well, we have 10, 20 and 30 day policies so you'll need a 20 day one.
B:	Is it not possible to get cover just for two weeks?
C:	Well, you could insure each or any of these categories separately.
B:	Well, it'll have to be 20 days then. How much will it cost?
C:	For full cover - that's death, injury, delay, baggage and money - £57.50.
B:	Is there an alternative?
C:	I'm afraid not. We only have standard periods.
B:	But it's better value if I take the full package, I suppose...

 

A.No, only in France and Germany.

B.I'll put you through to our Travel Department.

C.Good morning. I'd like some insurance for a journey abroad.

D.I'm afraid not. We only have standard periods.

E.Yes, I'd like some travel insurance.

F.Hold the line, please.

G.For full cover - that's death, injury, delay, baggage and money - £57.50.

H.For a fortnight, from 19 September,

I.Well, you could insure each or any of these categories separately.

 

d	c	g	f	i	b	j	h	e

 

2.3. (16 x 2 points) Below you will see parts of four letters concerned with orders. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or P) in the boxes.

accept delivery acknowledge current issue following inconvenience

line note postage range regret

reserve the right resume quotation stock supply terms