A.M. СЕРБИНОВСКАЯ
АНГЛЖКШ ЯШ ДОЯ тЮНЕСА И СЕРВИСА
ENGLISH FOR TRAVEL BUSINESS
AND SERVISE УЧЕБНИК ДЛЯ ВУЗОВ |
Издательско-торговая корпорация «Дашков и К°»
А. М. Сербиновская
английский язык
Для турбизнеса
И сервиса
English for travel business and
Match the antonyms in the columns. Translate the pairs and find them in the text.
to send away to lose
to find first
last to take on
10. What is the meaning of "like" in these phrases? Translate them and make up sentences using them.
To eat like a bull To sleep like a log To work like a dog To dress like an officer
Make a summary of the text.
Match the word with its definition. Give Russian equivalent.
Captain — the person who helps the captain, the head sailor
First officer — the person who prepares food on the ship
Sailor — a boy on ship who helps the crew but too young or
inexperienced to be a sailor Cook — all people who work on a ship
Crew — the person who is in charge of the ship and who gives
orders and leads the sailing Sea cadet — a person who works on a ship, a member of the crew
Choose the right word from the list below. Mind the forms of the verbs. Translate the abstract.
My little_______________ was quite near the___________
when I suddenly saw the Hispaniola. It was right in front of me, not half
a_________________ away. The beautiful white____________________
of the ship shone in the sun like snow or silver. I thought that the men
__________________ were going round the island. She was lying on a
_____________________ about north-west. But soon the ship began
________________ more and more towards the west. I thought that the
____________________ had noticed me and were going to take me
aboard.
However, the Hispaniola turned__________________________ and then again
and again. The ship turned to the north, to the south, to the _______ , to the west. I realized that the crew were
Unit 3. Travelling By Sea
On board, again, crew, coast, to sleep, boat, east, to turn, sails, mile, course.
Express the following in a different way.
an exciting or dangerous journey —
to search into something for the purpose of learning about it — to sleep very deeply, to sleep well — the person on a ship who gives orders — all the seamen working on a ship — a four wheeled vehicle pulled by a horse or horses — an area of water in a harbour where ships are loaded, unloaded and («paired —
Agree or disagree with the following statements. Give your rea-
Sons.
For agreement use:
Yes, I think so. Vd like to think so. I quite agree with you. That's absolutely right. Of course he did.
For disagreement use: I don 7 think so.
Fm afraid Fm not with you here. I disagree. That's not true. Nonsense.
1. Jim stayed several weeks with his mother before they went to sea.
2. Jim was very glad to leave the Admiral Benbow Inn.
3. The squire kept his promise to hold his tongue.
4. Silver helped the squire to gather a crew for the ship.
5. Silver found a man to be captain.
6. There used to be many pirates in seas long time ago.
7. There are no pirates in seas now.
18. Pick out the words which you could use to describe Mr. Trelawney and Jim. What are the strongest / the worst points of their characters? Describe and compare Jim and Mr. Trelawney. Use more words if necessary. Consult the dictionary.
Hot-tempered, even-tempered, emotional, resolute, kind-hearted, generous, trustful, friendly, cruel, courageous, brave, wise, honest, thoughtful, energetic, respectable, independent, talkative, prudent, clever, open-hearted.
19. Discuss:
1. What people does a captain need on a ship?
2. Why do seamen take mice on the ship with them?
3. There is an old saying that a woman brings bad luck to the ship. What do you think of it?
4. Who are pirates? Why were there so many pirates in seas some 200—300 years ago?
5. Who are pirates of nowadays?
Unit 3. Travelling By Sea
20. Explain why?
In Great Britain people use she for boats and ships.
Translate into English
1. Если нам нужен отдых, то лучше всего прогулка по морю.
2. Мы отплываем в понедельник.
3. Он весело помахал рукой приятелям и начал расхаживать по палубе с таким видом, как будто он капитан Кук, сэр Френсис Дрейк и Христофор Колумб в одном лице.
4. Я хорошо переношу плавание, меня никогда не укачивает (to be seasick).
5. Она пожалела, что не пустилась в плавание вместе с ним.
6. Пароход медленно причалил. Они сошли на берег и с грустью посмотрели, как пароход снова отчаливает, унося с собой незабываемые впечатления прошедшей недели.
7. Только три человека на борту: он сам, капитан корабля и второй помощник — устояли против морской болезни.
22. Write an essay on the topic "My Sea Adventure".
TEXT 2
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Generation, cruise, delight, awe-inspiring, majesty, design, itinerary, glacier, adventure, nature, environment, journey, through, experience, beauty, whale, eagle, shore, excursion, luxury, luxurious, entertainment, qualified, physical, ratio, feature, guest, scenery, award, variety, lounge, gourmet, recipient.
Answer the questions.
1.What does Crystal Cruises offer to children?
2.How often are the trips and how long are they?
Unit 3. Travelling By Sea
Why is Alaska so attractive for travellers with children? What are the itineraries on offer? What will children like most along each itinerary? What activities are offered for children on board? Who will lead the children's activities?
What are prices and restrictions for the Alaska Summer Cruises? What facilities and services does Crystal harmony offer to guests? What rewards does the Crystal Cruises company have?
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
To cruise for free, to share the same stateroom with two adults, peak family travel months, onboard entertainment, luxury cruise line, 12-day cruises, all itineraries feature, tremendous comfort and value, totem poles, the beauty of a land embraced by nature, calving glaciers, soaring eagles, acclaimed children's programs, craft materials, entertainment and education software, Junior Activities Director, grade school, high school, Camp counselor, for toddlers through teens, guest naturalist, one high point is, a 'teens only' disco, double occupancy, triple stateroom accommodations, capacity controlled, award-winning ship richly appointed Staterooms, boast private verandahs, critically acclaimed entertainment, t state-of-the-art, feng shui-designed spa and fitness facility, best large- ihip cruise line award.
Match the synonyms in the columns. Translate the pairs and find them in the text.
route shore
invitation deck facility staff ship dining eagles counselor whales verandah glaciers resort |
trip staff coast present diversity individual itinerary |
comprehensive journey afford show kids
Unit 3. Travelling By Sea
display perfect children extensive |
personal personnel excellent variety |
Make a summary of the text
Describe the facilities and services the liner offers for children and for adults apart.
Choose the right word from the list below. Mind the forms of the verbs. Translate the abstract.
Fill in the blanks with prepositions where necessary. Translate the abstract.
... her inaugural year the ship will offer 13 transatlantic crossings as |he takes ... the role as Cunard's transatlantic liner that is currently operated ... her sister ship, Queen Elizabeth 2. Prices ... six-day crossings begin ... $1,499 ... person, double occupancy, including transatlantic air. QM2 will also introduce a new series... Caribbean cruises ... New York ind Fort Lauderdale; a voyage ... Rio de Janeiro and back, timed ... Carnival; five European cruise itineraries and two fall foliage sailings ... ports ... Canada and New England.
Английский язык для турбизнеса и сервиса
A special highlight... the QM2's inaugural schedule will be its maiden eastbound crossing ... New York ... April 25 as both Queen Mary 2 and Queen Elisabeth 2 will sail... tandem. This day will be the first time two Cunard Queens have been berthed (поставлены на якорь)... the port together... March 1940.
Agree or disagree with the following statements. Give your rea-
Sons.
For agreement use: I quite agree with you. That's quite right. I think you are right. I should think so.
For disagreement use: I don't actually agree. That's wrong.
I wouldn't say it is. I'd like to say yes, but
1. Peak travel months are June, July and August.
2. Cruise lines are only for adults.
3. Alaska is an educational wonderland of discovery.
4. Alaska is only ice and sea, no animals.
5. There will be only a few excursions during the trip.
6. Junior activity directors on cruise lines are usually school teachers.
7. There are no discos on board.
8. All cabins on Crystal Harmony have private verandahs.
9. There are spa and fitness facilities on board.
10. The "kids sail free" promotion on Crystal Cruises is unlimited.
12. Discuss:
1. The most important thing in cruises is the itinerary.
2. Cruises are very expensive for common people. They will not sell well in our city.
3. Cruises offer an experience of a lifetime. Everyone should try going to sea at least once.
4. You can never know if you'll be seasick until you go to sea.
5. Travelling by sea is only good if the weather is good.
13. Speak about... planning our first cruise. Read the expert's advice and follow it.
Role play.
Student A
1. You are going on a cruise together. Discuss the answers to the questions from the previous exercise; discuss as many details as possible.
2ч Tell your friend that you are going on your first cruise. Describe preparations and details of the coming voyage.
2. Ask your friend about the cruise he/she is going to take. Use questions from the previous exercise. Use these phrases to encourage him/her speaking:
Swap roles.
Giving yourself time to think:
I think
Now, let's see... Well, I suppose... Let me think about it for a moment...
Showing that you are interested:
Really? Indeed? Oh, really! Right I see.
That's interesting.
Английский язык для турбизнеса и сервиса
Read the advertisements for different cruises. Compare them.
1. Which cruise would you like to take? Why?
2. Do these ads give the same information?
3. Which of the adverts give more detailed information?
4. Which ad do you find more attractive? Why?
CALIFORNIA
Hoist a sail or swab the deck on six-day trips aboard the Californian, a 145-foot topsail schooner and the official tall ship of California. Sailors will cruise the high seas between San Diego and Santa Barbara, stopping at the Channel Islands. Three sailings are available: The Sept. 12 voyage departs San Diego, sailing to Santa Barbara via Catalina Island. On Sept. 19, the ship sails from Santa Barbara to the Channel Islands and returns to Santa Barbara. The third sailing leaves Santa Barbara on Sept. 26 and returns to San Diego by way of the Channel Islands. Participants are members of the "guest crew" and spend the first day learning the basics of rigging and sail handling. Children younger than 12 are not allowed. Details: San Diego Maritime Museum, (619) 234—9153, extension 101, www.sdmaritime.org.
COSTA RICA
Journey through lush gardens and rain forest on a 12-day "Botanical Treasures of Costa Rica" tour offered by Calypso Island Tours, based in San Bruno. The Nov. 23-Dec. 4 itinerary features excursions to botanical gardens and horticultural research facilities, including a visit to the private gardens of horticulturist Illeana Tehran, founder of Save Costa Rica's Orchids. Tour members will also tour Irazu volcano, La Paz Waterfall Gardens and its butterfly observatory, take a jungle cruise in the rain forest and get an opportunity to participate in a reforestation project at Sarapiqui. The tour is limited to 16 people and will be escorted by a professional botanist from Costa Rica. Details: (866) 682—2121 or www. calypsoislandt ours. com.
AUCKLAND - SYDNEY
The South Seas are accessible on a 12-night, wheelchair-accessible cruise sailing from Auckland, New Zealand, to Sydney, Australia. The cruise, which begins Jan. 20, is aboard the 2,600-passenger Diamond
Unit 3. Travelling By Sea
Princess, which will visit Tauranga, Dunedin and Christchurch in New
Zealand and Tasmania and Melbourne in Australia before arriving in
Sydney Optional excursion packages include guides and a wheelchair-
iccessible van. Details: Accessible Journeys, based in Ridley Park, Pa.,
(800) 846-4537, www.accessiblejourneys.com.
Make your own cruise advertisement.
DIALOGUE
Read, translate, memorize and dramatize the dialogue.
Summarize the information about Caribbean cruises.
Role play.
Student А | Student В |
You want to go on a cruise. Ask you travel agent about cruises available. jDiscuss as many details as possible. | You are a travel agent. Tell you customer about Black Sea cruises. Describe the details and persuade him/ her into buying it. |
Swap roles.
PROJECT WORK
You are a travel agent. Work out a cruise program for your customers. Include names, dates, prices, itineraries, accommodation and entertainment details and so on. Make and advertisement for your cruse. Make a presentation of your cruise to your group.
Unit 4, Travelling By Train
GROUP TALK
Have you ever travelled by train?
If yes:
1. When did you go?
2. Where did you go?
3. How long was your trip?
4. Was it a sleeper?
5. Did you enjoy the trip?
6. Describe the train and your fellow-travellers.
7. What are the pleasures and discomforts of a rail trip?
8. Would you like to go anywhere by rail again? Why?
Ifno:
1. Would you like to go somewhere by train? Why?
2. What are the pleasures and discomforts of a rail trip, do you think?
TEXT 1
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Knowledge, pleasure, abroad, various, although, convenient, carriage, view, bufTet-car, journey, luggage, cloak, sign, queue, suitcase, inquiry, bureau.
Unit 4. Travelling By Train
2. Compare and mind the difference:
AmE |
BrE
carnage
refreshment room dining-car queue luggage luggage van cloak room mail van a single ticket a return ticket car
snack bar
buffet-car, restaurant line
baggage baggage car baggage/luggage office mail car one way ticket a round trip ticket
Answer the questions.
1. What means of travel are at travellers' disposal?
2. Why is railway still a very popular means of transport?
3. What is convenient in travelling by train?
4. Why is a railway station a busy place?
5. What signs can you see at a railway station and what do they mean?
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the
Text.
It's common knowledge; travel on business; travel for pleasure; jet airplane; railway ticket; speed, comfort and pleasure combined; corner gcat of a carriage; splendid view; porter; to wait in queue; booking-office; sign; small item; parcel; suitcase; inquiry office.
Match the synonyms in the columns. Translate the pairs and
find them in the text. | |
various | buffet car |
plane | to arrive |
dining car | snack bar |
queue | line |
luggage | trip |
to leave | baggage |
to come | beforehand |
journey | different |
cloak room | thing |
refreshment room | to depart |
item | luggage office |
in advance | aircraft |
Match the antonyms in the columns. Translate the pairs and find them in the text.
to push departure to get off exit |
arrival entrance to board to pull
Unit 4. Travelling By Train
Make a summary of the text,
10. Describe what you do at each office or room:
• Waiting room
• Refreshment room
• Lady's or Men's room
• Luggage office
• Lost property office
• Booking office
• Inquiry office
• Police office
For disagreement use: I don't think so. I don't agree with you here. I definitely disagree. Not in the least. |
sons. For agreement use: I think so. I agree with you. I absolutely agree. Sure. |
11. Fill in the blanks with prepositions and adverbs where necessary. Translate the story.
Speak about... your first train trip.
Explain why trains are still a very popular means of transport.
DIALOGUE 1
Read, translate, memorize and dramatize the dialogue.
OVER THE PHONE
Railway agent: Good morning! British Railways, King's Cross.
Customer: Can you give me the times of fast trains to Edinburgh,
please, and arrival time? I'd like to get there about 6.00 p.m.
Railway agent: Just a minute. Let's see. Week days 8.48 arrive 5.10; 9.30
arrive 5.30. Do you want any more?
Customer: No. That's fine, thank you very much. These are weekday trains, aren't they?
Railway agent: Yes. Monday and Saturday inclusive.
Customer: Thanks a lot.
DIALOGUE 2
Readr translate, memorize and dramatize the dialogue.
Swap roles. 17. Translate into English
TEXT 2
Vocabulary
space — пространство densely — густой, густо
comprehensive — обширный, всесторонний, понятный notable — выдающийся, значительный, заметный network — сеть
to deter from... — удерживать от ..., отпугивать deal — сделка to avoid — избежать rush hour — час пик
Unit 4. Travelling By Train
to save — экономить exactly — точно, ровно, четко restriction — ограничение coach — междугородный автобус disadvantage — неудобство drawback — недостаток to improve — улучшать ferry — паром timetable — расписание route — путь, маршрут Urgently — срочно to achieve — достигать
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if necessary.
Densely, surprising, exception, comprehensive, square, covered, fortune, Virgin Value ticket, piece, coach, struggle, government, route, urgently, achieve.
2. Compare and mind the difference:
BrE AmE
timetable schedule
deal bargain
metre meter
centimetre centimeter
kilometre kilometer
motorway highway
Answer the questions.
1. Why is the transport system in Britain fairly comprehensive?
2. What is the major transport system in many countries?
3. What is the major transport system in Britain?
4. What deters people from using trains?
5. What will happen if you just go to the station and buy a ticket?
Unit 4. Travelling By Train
6. Is it possible to get a good deal for tickets in Britain? Which way?
7. What is useful to know if you are travelling in London?
8. What are the advantages of coach service?
9. What are the disadvantages of coach service?
10. What solution to the problem does government have?
11. What is the situation with transportation and timetables nowadays?
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the
Text.
Less than half the space, per square kilometer, notable exception, roads have taken over from rail, get on the train, special types of tickets, to book in advance, useful piece of advice, seven major stations, coach lervice, rush hour, the worst drawback, a long struggle through traffic, Ultimate solution to the problem, a series of disconnected parts, compete with each other on one route, to address all these problems, political will.
Give English equivalents to the following words and word combinations.
ГУсто населенная страна; сеть автомобильных и железных дорог; основная система транспорта; безопасный, быстрый и комфортный способ передвижения; удерживать людей от...; по крайней мере; получить хорошую скидку; заплатить целое состояние; Избежать неприятного сюрприза; билет в оба конца; в час пик; купить как минимум за три дня заранее; сэкономить ровно сто фунтов; полезный совет; нужная станция; без ограничений; есть
Недостатки; интегрированная транспортная система; улучшить систему общественного транспорта; паром; автовокзал находится в километрах от железнодорожного вокзала; расписание автобусов не совпадает с расписанием паромов; в конце концов вы берете такси; Срочно необходимо; большое количество времени; достигать.
Make word combinations, translate them and find them in the
Text.
densely fairly |
way exception hour comprehensive ticket fortune |
notable square network of comfortable |
Английский язык для турбизнеса и сервиса
small | types |
nasty | list |
full | station |
special | roads |
return | shock |
rush | populated |
right | centimeter |
* sft *
advanced drawback
coach timetable
the worst struggle
long will
ultimate problems
disconnected needed
ferry booking
bus solution
waiting room
urgently station
to address service
political parts
Match the synonyms in the columns. Translate the pairs and find them in the text.
space coach
motorway by rail
deal schedule
small fortune nowadays
nasty shock room
by train round trip ticket
bus at minimum
at present way
return ticket bargain
middle a very unpleasant surprise
route center
timetable highway
at least a great deal of money
Make a summary of the text.
Compare British and Russian or American and Russian railway systems.
I was waiting on the |
Choose the right word from the list below. Mind the forms of the verbs. Translate the story.
Agree or disagree with the following statements. Give your rea
Sons.
fpr agreement use: I quite agree, I agree with you. I fully agree. I think you are right.
For disagreement use: Actually, I don' agree. I don't think that's right. I don't think that's true (correct). Well, I am not sure if that's true (right, correct).
1. Trains in Britain are still a safe, fast and comfortable way of travelling.
2. Train ticket prices are not very high in Britain.
3. There are special types of train tickets in Britain.
4. There is one major railway station and a lot of smaller ones in London.
5. Coach services are more convenient than trains.
6. Coach services are much cheaper than trains.
7. The bus timetable usually doesn't match the ferry timetable.
8. Integrated transport system exists in Britain.
9. Integrated transport system exists in Russia. 10. Trains are the most popular transport.
Put the verbs in the right forms. Translate the story.
Speak about... getting around Russia by train.
Explain why travelling by train in Russia is more popular than by plane or by car.
DIALOGUE 3
Read, translate, memorize and dramatize the dialogue.
TRAIN TICKET
Mr. Spenser: I'd like a ticket for the afternoon train to Brussels. Ticket agent: What class?
Mr. Spenser: First. I'd like a corner seat in a nonsmoker, facing the engine.
Ticket agent: One way or round trip?
Mr. Spenser: One way, please.
Ticket agent: It's'34.20,
"Mr. Spenser: Do you accept credit cards?
Ticket agent: Only Visa and Master.
Mr. Spenser: I've got a Visa.
Ticket agent: Here is your ticket. The train is departing in fifteen minutes.
r
Mr. Spenser: What time does it get to Brussels?
Ticket agent: Just a second... It is due to arrive in Brussels at eight sharp.
Mr. Spenser: Thank you very much.
Ticket agent: Have a pleasant journey!
|9*Read and translate the announcements.
ANNOUNCEMENT 1
The 9.32 train to Brighton, calling at East Croydon, Gatwick airport |nd Brighton only, is now standing at platform 16. A buffet car is avail- tble on this train.
ANNOUNCEMENT 2
The train is now standing at platform 6 is a 12:20 InterCity Express to Brighton. I repeat...
20. What other announcements can you hear at a railway station?
Английский язык для турбизнеса и сервиса
DIALOGUE 4
Read, translate, memorize and dramatize the dialogue.
GOING BY TRAIN
Ann: Here you are, John, at last! John: I'm sorry I'm late. But I've got in a traffic jam. Ann: Here's your ticket. Let's hurry or we'll miss the train. John: Good. I'm glad you have bought return tickets. Is it a through train?
Ann: Yes, and we don't have to change, fortunately. John: Fine. When is the train due in Glasgow? Ann: . It's due at 4:15 p.m.
John: It's very convenient. Shall we call a porter and ask him to take our
suitcases to the compartment? Ann: Yes, please.
Answer the questions.
1. Where does the conversation take place?
2. Why was John late?
3. Where are the friends going?
4. When do they plan to arrive in Glasgow?
5. Have they caught the train?
6. Is this a through train to Glasgow?
7. Why do they prefer return tickets?
Explain in English.
• to miss the train
• a through train
• to catch a train
• to be due
• to buy a single ticket/a return ticket
• to have to change
23. Open dialogues. Fill in the missing remarks:
1.
A:____________________________
B: Yes, it is. Fortunately we don't have to change.
Unit 4. Travelling By Train
2.
A: I'm sorry I'm late. I hope we'll catch the train.
B:
3.
A: I'm glad I've bought return tickets.
B: ___________________________
4.
A: __________________________ _____________ _____________ __
B:It's due in Manchester at 8.15 a.m.
Discuss why and when people prefer travelling by train. Give your reasons.
Describe your last trip by train.
Read the information and discuss it. Make at least 10 questions and ask your friends.
Vocabulary
pass проездной
to take a nap — поспать, вздремнуть to chat — поболтать fare — стоимость, плата за проезд $over — покрытие, зона действия
RAIL PASSES & TICKETS
More than 240,000 Kilometers for you. Enjoy every journey in modern, high-tech and fast trains. Train travel in Europe is comfortable, relaxing and efficient. You can admire the passing scenery, enjoy a meal, take a nap or chat with your fellow travellers. You will arrive on time, rested, refreshed and right in the heart of town where most European train Stations are located.
Explore all Europe by train with Euro Railways. From high speed trains (TGV) to the romantic trains that run in the countryside. Here you Can find information on some options of passes:
Choosing the right pass and the right fare
In accordance with your itinerary, age, trip duration and number of persons travelling together you will find the best option for your European Rail Trip.
Saver fare when travel 2 or more persons,
Senior fares for older than 60 years
Youth fares under 26 years old.
Children between 4 and 11 years old pay half adult.
Английский язык для турбизнеса и сервиса
Translate into English.
ЕВРОПЕЙСКИЕ ПОЕЗДА
Европейские высокоскоростные фирменные поезда — это InterCityExpress, соединяющий крупнейшие мегаполисы Германии, французские Thalis и TGV, итальянский EuroStar (не путать с
Unit 4. Travelling By Train
EuroStar, соединяющим Британские острова с Европой), испанский Thalgo и другие.
Здесь скорость и комфорт еще выше, но единого для всех стран стандарта нет. Так, например, роскошный немецкий красавец — серебристый InterCityExpress — предлагает пассажирам первого класса наушники для прослушивания музыки, видео и свежие газеты, а также закуски и напитки из бара, но уже за отдельную плату. А вот скромный французский Thalis обязательно вкусно накормит своих VIP-пассажиров, которые решили, например, проехать Поездом из Кельна в Париж. За сменой блюд 4 часа поездки пролетят незаметно... И вы уже в Париже!
Choose the right word from the list below. Mind the forms of the verbs. Translate the story.
DIALOGUE 5
Read, translate, memorize and dramatize the dialogue
Speak about... your last train trip.
34. Write an essay on the topic "My Unforgettable Journey by Train". Use as many words from the unit as possible.
PROJECT WORK
1.You are a manager at a travel agency. Advertise on a railway company your agency works with. Give information about routes, destinations, prices, discounts, special offers and so on. Make a presentation for your customers.
2.You are a travel agent. Your client wants to travel in Europe by train. Make up an itinerary for him. Describe trains and rail system in Europe (choose any country), its advantages and disadvantages. Present the information to your client. Make your presentation attractive and informative.
Unit 5. Travelling By Car
GROUP TALK
Do you drive?
Ifyes:
1. Do you often drive?
2. Do you like driving?
3. How long have you been driving?
4. Do you have a valid driver's license?
5. Do you travel by car a lot? Why?
6. When and where was your last trip? Tell us about it.
TEXT 1
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
Railways wither away, private car ownership, small rural communities, roads became over-crowded, massive new motorway, Outer London, dramatic example, overloaded immediately, traffic jam, human being, aggressive shell, common theme, it was no longer a joke, a new phrase was coined, road rage, to commit a murder, obviously not good for people, road accident figures, mature culture of driving, better record, number of deaths per 10,000 vehicles, seat belt laws for vehicle drivers and passengers, to respect the laws, island nation, road traffic across the borders, however crowded the roads are, too slow, too expensive, the excuses of people, to blame others for creating the traffic jams, serious lack of government investment, terrible delays, when things go wrong, to fail to invest, to bring the Tube up to the 21st century standards, one particular failure, considerable embarrassment.
Match the synonyms in columns. Translate the pairs and find
them in the text. | |
very fast | overloaded |
overcrowded | carapace |
highway | huge |
immediately | frequently |
people | rapidly |
shell | human beings |
very often | anger |
large | clear |
common | motorway |
rage | usual |
obvious | at once |
Match the antonyms in columns. Translate the pairs and find them in the text.
urban evil
on the other hand
in particular
low-speed
island
quiet
best
slow down fast
private
decrease
difficult
Form antonyms using negative prefixes ил-, in-, il-, im-, dis-, mis-. Consult the dictionary if necessary. Translate the pairs.
Pleasant, significant, mature, expensive, predictable, considerable.
on the whole rural simple good worst slow continent on one hand increase speed up aggressive state-owned high-speed |
10. Give plural forms of the following nouns:
Phenomenon, oddity, bus, story, century, law, man, community, line,
ease.
Английский язык для турбизнеса и сервиса
Make a summary of the text.
12. Study the car appearance. Describe the car (at least 12—15 sentences).
Rear window Spoiler
/ / Boot (BrE) - Trunk (AmE)
Roof |
Sid© window |
Bonnet (BrE) - Hood Heed {amps (AmE) Bumper Five-spoke cast aluminum wheel Tyre (BrE) ® Tire (AmE) |
Exhaust pipe |
Wheel |
Wing |
Tail lamps (AmE) Number ptete
Match the words with definitions.
Engine
Driver or motorist
Hood or bonnet Think or boot
Wheel
Steering wheel
Speedometer
Acceleratorcovered space in the back where you put and carry your luggage.
a circular object that turns around on a rod attached to its center, four such things fixed underneath the vehicle and actually move it. a metal cover over the engine of the vehicle, the part of the vehicle that produces the power to make it move, a person who drives the vehicle, a pedal in a vehicle which is pressed to make the vehicle go faster.
the circular object held by the driver when driving, used to direct the vehicle's movement, the gauge that shows the speed you are driving at.
Make at least 12—15 sentences about other things necessary for the car. Study the vocabulary.
Choose the right word from the list below. Translate the article.
Speak about... seat belt laws in Russia. Compare them with British ones.
Explain why in Britain the cars still drive on the left.
DIALOGUE 1
Vocabulary
to rent a car — взять автомобиль напрокат
rental agency = rentals — прокат автомобилей
special weekend rate — специальная цена со скидкой на выходные
regular rate — обычная цена
equipment — снаряжение
I'm used to driving... — я привык водить ...
station wagon — автомобиль с кузовом «универсал»; многоместный,
чаще всего пятидверный легковой автомобиль automatic transmissions — автоматическая коробка передач to pick up — забрать to include — включать insurance — страховка
Read, translate, memorize and dramatize the dialogue.
Role play.
_________ Student A_________
You are a customer. You want to rent a car (choose the period of time). Call a car rental agency and find out all necessary information about cars available, prices, discounts and requirement. Make your decision or call back later.
Student В
You are a manager at a car rental agency. Answer the customer's questions; give detailed information about cars available, prices and requirements. Offer a discount. Persuade the customer to rent the car at your agency.
Swap roles.
Translate into English.
TEXT 2
Read and translate the text.
HOW I LEARNED A DRIVER'S LICENSE MEANS MORE THAN GETTING AROUND -
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if necessary.
Familiar, daughter, ease, casual, lightly, wheel, sweetheart, lecture, know, neurotic, nearsightedness, glasses, enough, vision, buckled, chauffeur, eternally, nerves, feasibility, license, daylight, hours, research, learner's permit, required, hustle, suburban, station, misjudge, queue, knock, witness, humiliation, experience, drudgery, caught, view, adolescent, height, sophistication, career, however, availability, frequently, unreliable, colleagues, hardware, future, pledged, beloved, denied, awareness, beyond, eye.
2. Compare and mind the difference:
AmE Gas |
BrE Petrol Petrol station Kilometre |
Gas pump Kilometer |
Make word combinations, translate them and find them in the
Text.
familiar parked casual regular another front passenger big brand of vision gulp of endlessly eternally ophthalmologist's private make of car good learner's station suburban |
seat visibility ease keys nearsightedness permit babyish auto sight wagon beholden stop lessons test road car freedom intervals report company |
misjudge long road ample feel left traffic gas romance of |
queue vision experience pump unreliable jam store chauffeur |
126 Английский язык для турбизнеса и сервиса
frequently
car
often
always
dependable
hardware
feeling of
uncomplaining
ineffable
sweet
anyone's
far
Match the synonyms in the find them in the text.
signal route
sweetheart
driver
endlessly
ophthalmologist
lesson
short
chunk
feel left behind
constantly
deck
help
light out for
Match the antonyms in the find them in the text.
front driving
nearsightedness
city
with
sweet
find
dependence complaining
nonexistent
beyond
workers
abandonment
awareness
behind
assistance
feeling
the distance
expensive
the road
services
Columns. Translate the pairs and
itinerary
brief
eternally
assistance
honk
motorist
eye doctor
tutorial
darling
head out for
fell abandoned
porch
bulk
all the time
Columns. Translate the pairs and
independence
suburban
bitter
non-driving lose
uncomplaining back without farsightedness
Unit5. Travelling By Car
10. Form antonyms using negative prefixes ил-, in-, il-r im-, irdis mis-, поп-.Consult the dictionary if necessary. Translate the pairs.
Familiar, regular, driving, particular, to judge, available, existent, reliable, expensive, stinting, complaining.
Retell the text in the 3d person singular.
Say which type of car you prefer and why.
Make at least 10 questions to the article above.
Agree or disagree with the following statements. Give your rea-
Sons.
For agreement use:
I entirely agree. I think it is so. Fm with you here. As far as I know it's true.
For disagreement use: I don 't really agree. I don't think so. I think you are mistaken here. As far as I know that's not right.
1. Women drive more carefully than men, so women drive better.
2. Men are reckless drivers mostly.
3. Women are usually afraid of driving.
4. The more you drive, the better you drive.
5. The driving age should be 16 all over the world.
6. You don't need a car if you live in a big city.
7. Men don't like when women drive.
8. Politeness is the key to safe driving.
9. Speeding is the main reason for car accidents. 10. Mercedes-Benz are the best cars in the world.
18. Discuss:
1. Driver's license means more than getting around it, means freedom.
2. Women don't drive.
3. Driving is drudgery.
Английский язык для турбизнеса и сервиса
4. Women can do everything.
5. Think before you drink before you drive.
Read and translate the advertisements of the cars. Compare them.
• Do they give the same information?
• Do they give complete information needed for choosing a car?
• Which advertisement do you find more attractive? Why?
Volkswagen Passat
Featuring a 2.0T or 3.6L engine with fuel-stratified injection, the new Passat is engineered to be even more fun to drive. And it's got plenty of not-so-standard features. 120 of them to be precise.
Toyota Corolla
2005 Toyota Corolla is among the best of the compact sedans: reliable and economical yet refined and comfortable. The 2005 Corolla line sees the addition of a sporty new XRS model, while the entire line gets some enhancements. All 2005 Corollas feature a restyled front fascia and redesigned tail lamps.
Honda Civic Sedan
Big satisfaction in a small package.
Efficient, practical, affordable, polished and pleasant to drive, if not downright fun, with a reputation for reliability: These are the Honda Civic's hallmarks, and nothing about the 2005 model suggests anything has changed.
Write your own car advertisement. Include all necessary details.
Speak about... the car you want to drive. Give as many details as possible. State the most important details for you.
Unit5. Travelling By Car
DIALOGUE 2
Read, translate, memorize and dramatize the dialogue.
Role play.
Student A | Student В |
Tell your friend about your driving experience. Describe your last trip by car. | Ask your friend about his/her driving experience and about his/her last trip by car. |
Swap roles.
Английский язык для турбизнеса и сервиса
DIALOGUE 3
Read, translate, memorize and dramatize the dialogue
AT THE GAS STATION
Fill it up, please.
What kind of gas do you need? Regular, premium or super?
Regular, please. Here is the key to the tank.
Would you like me to check the oil for you?
Yes, please. And the tyres, please.
Certainly, sir. Would you open the hood for me?
Sure. And the windscreen, can you clean it?
Yes, sir. Anything else?
No, thanks a lot. How much do I owe you?
That'll be $21.45, sir.
Here you are. Keep the change.
Thank you. Have a good day!
Role play
Student А | Student В |
You are a motorist and you come to a petrol station. Tell the attendant how much petrol you need, what kind of petrol you need, request other services if necessary. | You are a petrol station worker. Serve the customer. |
Swap roles.
Explain why driving in the city can be difficult
Мой автомобиль
— Как твой «Рено»?
— Ездит нормально, но требуется много усилий, чтобы поддерживать в порядке (maintain) старый автомобиль.
— Давно ты его купил?
— Полтора года назад. Но ему уже 10 лет, пора купить новый.
— Да, я думаю, ты уже можешь себе позволить совсем новый (brand new) автомобиль.
— Я тоже об этом думал. Но для начала я куплю новый аккумулятор, а то вчера я не мог завестись. Хотя я заряжал аккумулятор на прошлой неделе.
— Может, дело в стартере?
— Нет, я уже был на станции техобслуживания, и механик сказал, что нужно просто поменять аккумулятор.
— Понятно.
26. Write an essay on the topic "My Last/Best Trip by Car".
Английский язык для турбизнеса и сервиса
PROJECT WORK
1.You are a travel agent. Your customer wants to travel by car to ... (choose any country or city). Make up an itinerary for him/her. Give details of car rentals or/and the requirements for car lease. Give information on parking available at hotels and in cities, quote the prices. Comment on the driving licensing, road rules and rule violation law of the chosen city or country. Make a presentation to your customer. Use real information.
2.You are a manager at a car show. Make an advertisement of the chosen car. Make a presentation to customers. Use real information.
GROUP TALK
1. Have you ever stayed at a hotel?
2. When and where was it?
3. How big was the hotel? Describe the facilities and services you used at that hotel.
Unit 6. Hotels |
4. Would you like to stay at that hotel again? Why?
Английский язык для турбизнеса и сервиса
TEXT 1
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if necessary.
Exciting, fashionable, statesman, guest, en-suite, bustling city, accessible suburbs, budget-conscious, available, lounge, cafe, termini.
Answer the questions.
1. What are the good value options for accommodations in London?
2. Why is B&B so notable?
3. What is the price range for different hotels? What is the price for children under 7?
4. What is the alternative accommodation for those who don't want to stay at a hotel? How much is that?
5. Which hotels are the cheapest and why?
6. What can young travellers choose as accommodation?
7. What are the features of dormitories and hostels? In what way are they different form hotels or self-catering apartments?
8. What can smaller hotels and hotel groups offer to the tourists?
9. Can you live like a lord in London for a reasonable price? How?
Make up word combinations and find them in the text.
exciting | restaurant |
guest | hotel |
warm | welcome |
accessible | bed |
self-catering | suburb |
waterside | chain |
hotel | house |
traditional | way |
good-value | apartment |
private | entertainment |
newest | home |
dormitory | city |
cooking | price |
nightly | facilities |
Give plural of the following words. Consult the dictionary if necessary.
Residence, terminus, terminal, statesman, agency, portfolio, suburb, cafe, B&B, family, stay, linen.
Match the synonyms in the columns. Translate the pairs. Find them in the text.
flat rate
hotel to reserve
dormitory ale house
sitting room next door
downtown apartment
superb deal center
Unit 6.Hotels
near halls of residence
price bed & breakfast
pub lounge
to book to reserve
online really
to seek via internet
indeed good-value price
located to delve
Match the antonyms in the columns. Translate the pairs. Find them in the text.
expensive hotel suburb more uptown expensive weekdays long-established owner fashionable |
cheap new guest budget hotel less downtown old-fashioned weekend center |
Make a summary of the text.
Match the word with its definition and compare the meanings.
Hotel — system of accommodation in which you pay for
a room for a night and for breakfast the following morning
Inn — accommodation with large bedrooms where
several people sleep, usually students of a particular university
Bed & Breakfast — blocks of rooms or flays belonging to a university or college which are used by students Hostel — a house owned by local government authori
ties or charities or sometimes universities where people can stay cheaply for a short time Dormitory — a building where people stay for some time
usually when on holidays or in business, and pay for their rooms and meals Halls of Residence — a small hotel, or just another name for a hotel
used in AmE to make it sound old-fashioned or more attractive
Английский язык для турбизнеса и сервиса
Explain the differences between each type of accommodation.
Agree or disagree on the following statements. Give your rea-
Sons.
For agreement use: I think so. I agree...
Yes, I should think so. Certainly it is. Exactly.
For disagreement use: I don't think so. I disagree...
I don 7 agree with you here. Definitely not. Not in the least.
1. It is so convenient that children under 7 go free in most hotels.
2. It is no good for me to stay in B&B, because I never eat breakfast anyway. Why should I pay for it?
3. The easiest way to find accommodations in London is to go to an accommodation agency.
4. The cheapest accommodations are in the suburbs.
5. If you rent a self-catering apartment in the suburb, you'll spend all your time cooking and cleaning for yourself, and you'll have no time to enjoy the city's life.
6. 100-channel TV is the last thing I need on holidays.
7. Every hotel should have an internet suite.
Speak about accommodations in your city. Describe hotels, inns and halls of residence. Give expert advice to travellers.
16. Write an essay on the topic "Accommodations in My City".
TEXT 2
Read the text and find out the meanings of the underlined
Words and phrases from the context.
TIPPING ETIQUETTE
Legend has it, the word "tip" itself came years ago from a pub owner who used the acronym on a box "To Insure Promptness." In that spirit, tipping should be thought of first and foremost as a reward for prompt and attentive service.
In reality, tipping etiquette has evolved into a secret subculture with hidden expectations that aren't always well understood by travellers. Break the secret code behind tipping etiquette.
Time Your Tipping
Depending on the timing, tipping can be a reward for good service rendered, or a subtle bribe. If you are using the service of one person repeatedly throughout your trip (say, a doorman) feel free to tip all at once at the end of your stay. If, however, you would like to ensure special service throughout your stay (sav. from the concierge), a larger tip up front is a good idea. Tipping etiquette says either is acceptable.
Keep Bills Handy For Tipping
Keep several one dollar bills handy in an accessible pocket. You don't want to be digging for them when you're juggling luggage. Keep the bills neatly folded in groups of one or two bills.
Don't Ask For Change
According to tipping etiquette, it creates a very awkward situation to ask for change from the person you are tipping. If for some reason you don't have a tip ready, just skip it. You can get change from somewhere else, and return with your tip at some point in the future.
Английский язык для турбизнеса и сервиса
Know Your Tipping Tendencies
Be aware of your own unconscious tipping tendencies. Studies show women tend to tip men more generously (and men tip women better). Tipping goes up universally when the weather is good, lower when it is not. Attractive women earn higher tips, as do attentive men, so don't make mistakes.
Know the Tipping Policy
Increasingly, higher-end hotels are instituting "no tipping policies" that include gratuities in the price of the room. Some, particularly resorts, are charging a daily fee that covers all gratuities. Ask when you book.
Bed and Breakfast Tipping Etiquette
In general, tipping etiquette dictates that business owners are not given tips. Most B&Bs fall under that category, and indeed, most have "no tipping" policies in place. If you are in doubt, ask about their tipping policy when you book your room. (If the housekeeping staff is not part of the family, do tip them as you would in a hotel.)
Tipping Is Never Required
It may be expected in many situations, but tipping is never required. Tipping hotel staff and drivers should be at your discretion, and should be thought of as a reward for excellent service. Don't feel obligated to give a tip if the service given was not very good. On the other hand, consider giving a larger tip for those who go out of their way to provide personalized or stand-out service. Although it is not required, tipping etiquette says that unless service was severely lacking in some way, do give a tip of some sort (or at least a smile and a thank you).
Tipping Etiquette Varies Worldwide
These tipping guidelines are for the United States only. Expectations (and tipping amounts) can be quite a bit different in other countries. Check a travel guide for the particular country you will be visiting for the proper tipping etiquette.
From Charlyn Keating Chisholm
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Etiquette, owner, thought, reward, subtle, throughout, however, concierge, acceptable, accessible, awkward, generously, gratuities, increasingly, discretion, obligated, required, severely.
Unit6. Hotels
Answer the questions.
1. Where does the word "tip" come from?
2. Why are tips given?
3. Who are tips given to?
4. When and where are tips required?
5. When is better to tip: up front, daily throughout your stay or at the end of your stay?
6. How much tips should you leave to whom?
7. What is inappropriate when tipping?
8. What are the most common unconscious tipping tendencies?
9. What different tipping policies hotels can have?
10. What is peculiar about tipping at Bed & Breakfasts?
11. What special services can you tip for?
12. When can you do without tipping?
Give Russian equivalents to the underlined words and word
Combinations in the text.
Give English equivalents to the following words and word
Combinations.
Прежде всего; своевременное и внимательное обслуживание; оставить чаевые (2); утонченная взятка; на протяжении всего путешествия; храните банкноты аккуратно сложенными; согласно этикету чаевых; неловкая ситуация; просить сдачу; просто пропустите это; более щедро; привлекательные женщины; внимательные мужчины; чаевые включены в стоимость; ежедневная плата; спрашивайте, когда заказываете номер; если вы сомневаетесь; чаевые не обязательны; по вашему желанию; с одной стороны; с другой стороны; если не; по крайней мере.
Make up word combinations, translate and find them in the
text. | |
pub | etiquette |
attentive | women |
tipping | bribe |
hidden | service |
subtle | amount |
accessible | tendencies |
awkward | situation |
unconscious | staff |
attractive | owner |
Английский язык для турбизнеса и сервиса
housekeeping country
tipping pocket
particular expectations
Discuss tipping tendencies in this country.
1. Who do you usually leave tips to?
2. Do you always give tips to people who serve you?
3. How much do you leave in tip at a restaurant? Taxi? Hairdresser's? Hotel?
7. Write an essay on the topic "Tipping Policies In My Country"
(200 words).
Put the verbs in right forms and translate the text.
Read, translate, insert missing prepositions.
Room Amenities
• Air Conditioning (In Room)
• Newspaper (Free)
• Telephone
• Television (Cable/Satellite)
• Non-Smoking Rooms
• Television
• Daily Maid Service
• In Room Broadband Internet Access
• Safe (In Room)
• Coffee Maker
• Telephone (Voicemail)
• Balcony Деттасе
• Mini-Bar
PRINCIPE DI SAVOIA HOTEL, MILAN
— Rated # 1 in Milan
• Piazza Delia Repubblica 17, Milan, 20124 Italy
• From $582.00/night
Located in Milan's business center on the Piazza della Repubblica, the five-star, 399-room Principe di Savoia is highly regarded for its charm, elegance, and attentive service. On the premises are two restaurants, the five-star Ristorante Galleria serving typical Italian specialties, and Cafe Doney, an intimate setting where snacks, light meals and afternoon tea are served. There is also the Bar Giardino d'Inverno, a salon where guests can sip cocktails or coffee and listen to piano music. Guests are offered the use of an on-site fitness facility, indoor pool and health spa. Hotel services include complimentary car service, dry cleaning and laundry, 24- hour concierge, 24-hour room service, complimentary shoe shine, and nightly turndown.
THE WESTIN PALACE, MILAN
From $290.87/night
Comfortable luxurious meeting place for local socialites and business people.
Inside the modern facade, The Westin Palace welcomes its guests with a sumptuous lobby that leads to exquisite accommodations appointed with 19th century antiques and elegant bathrooms in pink.
Located only minutes from the Duomo and the glass-domed Galle- ria Vittorio Emanuele in the heart of Milan, the 216-room Westin Palace offers discreet, attentive service in a setting that combines Renaissance opulence with modern amenity. On the premises are the Casanova Grill, serving Mediterranean inspired pastas, risottos, and seafood dishes, and Bar Campigli, which features live piano music nightly. Hotel services include a concierge, dry cleaning and laundry, and nightly turndown. The hotel also offers guests use of an on-site fitness facility.
Agree or disagree with the following statements. Give your rea sons.
For agreement use: I fully agree with you here. That's quite right. Sure.
It really matters. Yes, I think so.
For disagreement use: I can't agree... I think you are mistaken... I don't think you are right. Far from it. Nothing of the kind.
1. When you live at a hotel the view matters a lot.
2. The hotel in the center is better than a hotel in the suburb.
3. All hotels should have non-smoking premises.
4. Tips are a sign of appreciation of the service you were given.
5. Tipping policies are universal.
6. "No tipping" policy is a good policy.
Английский язык для турбизнеса и сервиса
Translate into English.
DIALOGUE 1
Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.
HOTEL RESERVATION
Clerk: Good afternoon. Seaside Motel.
Carol: This is Carol Taylor. I'd like to make reservation for three people for the Labour Day Weekend. Do you have any rooms available then?
Clerk: Let me check. How long do you plan to stay? Carol: Only two days, Saturday and Sunday.
Clerk: Yes, we still have some rooms available. Would you prefer one
room or two rooms that adjoin each other? Carol: How much do the rooms cost?
Clerk: The cost of one room with two double beds is $79 a night and
the rate for adjoining rooms with one double bed each is $49. Carol: In that case, let me have just one room. Clerk: All right. Can you spell your name, please? Carol: Sure. It's T-A-Y-L-O-R. Do vou need a deposit? Clerk: No, thank you. We can hold the room for you until 6:00. When
do you plan to get here? Carol: We should be there by 5 o'clock at the latest. Clerk: That's wonderful. We'll look forward to seeing vou then.
Call a hotel and reserve a room for your friends, who will visit this city for some time next week. Call another hotel if this one is full for the time you need. Dramatize the conversations.
DIALOGUE 2
Read and memorize the dialogue.
Role-play the conversation changing roles of the guest and the receptionist.
DIALOGUE 3
Vocabulary
hairdresser's — парикмахерская drapes — шторы, портьеры directory — телефонный справочник coffee shop — кафе
room service — обслуживание в комнате, уборка комнаты
available — доступно, имеется в наличии, имеется в распоряжении
news stand — газетный киоск
lobby — фойе
cocktail lounge — бар
basement — цокольный этаж, подвал
facilities — средства обслуживания, удобства, услуги
Read, memorize and dramatize the dialogue.
DIALOGUE 4
Make up and role-play your own dialogues in pairs. You are the hotel guest, ask or request something. Your partner is the receptionist. Swap roles. Use the suggestions below and think of your own.
• A white coffee and a pork roll
• Air-conditioning
• Heating
• Blankets
• Toilet paper
• 7:30
DIALOGUE 5
Read, memorize and dramatize the dialogues.
CHECK OUT
Dr. Gilbert: Hello. Can I have my bill, please?
Unit 6.Hotels
Receptionist: Certainly, sir. Are you leaving?
Dr. Gilbert: Yes. What is this $200 for?
Receptionist: That's for your phone calls.
Dr. Gilbert: Oh, right. Do you accept American Express?
Receptionist: Yes, sir, that's fine.
Dr. Gilbert: Could you call me a taxi to the airport, please? Receptionist: Certainly, sir. Have a good flight. Thank you for staying at
our hotel. Welcome back. Dr. Gilbert: Thank you.
DIALOGUE 6
Continue the conversations.
Sheraton Hotel. Can I help you?
Good morning. I'd like to know the price of a double room for one night.
During the week it's £85 a night, but there's a special weekend offer of £66 for Friday and Saturday nights. When do you want to stay?
Hello. Holiday Inn. Mary Spenser speaking. How can I help you?
Hello, my name is Michael Schneider I've got a reservation for Tuesday next week, but I want to change it.
Make up your own conversations between the guest and the receptionist at a hotel.
PROJECT WORK
1. For you ideal hotel make a booklet for travel agencies. Include name, location, facilities and services and as many details as possible in the booklet. Present you booklet to your group.
2. Write an advertisement of you hotel for the travellers' magazine. Make the advertisement compact and attractive. Present you advertisement to your group.
GROUP TALK
1. Have you ever been to a restaurant?
2. Did you like it?
3. When and where was it?
4. What kind of restaurant was it?
5. What was the food like?
6. What was the service like?
7. Do you often go to restaurants?
8. Do you enjoy going to restaurants? Why?
9. Would you like to work at a restaurant? Why?
TEXT 1
Read and translate the text.
RESTAURANTS (Part I)
A restaurant is an establishment that serves prepared food and beverages to be consumed on the premises. The term covers a multiplicity of venues and a diversity of styles of cuisine.
Restaurants are sometimes a feature of a larger complex, typically a hotel, where the dining amenities are provided for the convenience of the residents and, of course, for the hotel to maximise their potential revenue. Such restaurants are often also open to non-residents.
Types of Restaurants
Restaurants range from unpretentious lunching or dining places catering to people working nearby, with simple food served in simple settings at low prices, to expensive establishments serving refined food and wines in a formal setting. In the former case, clients are not expected to wear formal wear. In the latter case, clients generally wear formal clothing, though this varies between cultures.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if necessary.
Diversity, cuisine, restaurant, feature convenience, appear, flavour, highly, antiquity, guild, retinue, whilst, thereafter, approach, service a la fran^aise, chef, encourage, beyond, unpretentious, wear, culture.
Compare and remember.
BrE
to maximise to minimise to specialise to organise flavour
Compare and explain the difference.
British / English kitchen / cuisine meal / food chef / cook
service & la fransaise / service a la russe
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
To be consumed on the premises, multiplicity of venues, dining amenities, fixed opening hours, inns and taverns, aimed at travellers, catering guilds, retinue of servants, tradition of dining out, star chef, thereafter, shared meal, modern formal style of dining, introduced to France, spread rapidly to England and beyond, unpretentious lunching place, dining place, dining establishment, in the latter case, though.
Give English equivalents to the following words and word combinations.
Дорогое заведение; еда и напитки; разнообразие кулинарных стилей; особенность / характерная черта; для удобства постояльцев гостиницы; открыт для посторонних; потенциальный доход; появляться; жирный питательный суп; в современном смысле; индивидуальные порции; выбирать блюда из меню; с древнейших времен; местные жители; умение готовить отличную еду; свита
Unit7. Restaurants
слуг; в то же самое время; жители провинции; основать классическую французскую кухню; быстро распространяться; стандартный подход; обслуживание по-французски; обслуживание по-русски; по низким ценам; изысканная пища; в первом случае; парадная одежда.
Make word combinations, translate them and find them in the
Text.
dining potential rich modern individual fixed catering french spread standard shared formal unpretentious refined |
sense revenue approach guild cuisine portion lunching soup style food meal rapidly amenities hours |
Make adjectives from these names of countries.
France, Russia, the USA, Great Britain.
Make a summary of the text.
10* Make a historic survey. Write an essay on the topic "Russian Prince Kourakin".
Who is Russian Prince Kourakin ? What were his relations with Russian monarch of that time? Why was he in France? What was his contribution to foodservice industry and to foreign affairs of the two countries? How did he manage that?
Английский язык для турбизнеса и сервиса
TEXT 2
RESTAURANTS (Part И)
Economics
In economics, restaurants are the end of the supply chain in the food- service industry. There is usually too much competition in most cities since barriers to entry are relatively low, which means that for most restaurants, it is hard to make a profit. In most First World industrialized countries, restaurants are heavily regulated to ensure the health and safety of the customers.
The typical restaurant owner faces many obstacles to success, including raising initial capital, finding competent and skilled labour, maintaining consistent and excellent food quality, maintaining high standards of safety, and the constant hassle of minimising potential liability for any food poisoning or accidents that may occur. This is why restaurants seem to come and go all the time.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Foreign, guide, award, roughly, entire, thorough, ensure, health, success, liability, accident.
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the
Text.
The standard way, to take the order, to pay the bill afterwards, to add, it goes to the staff, certain types of food, seafood restaurant, vegetarian restaurant, ethnic restaurant, generally speaking, food of foreign origin, to be licensed to serve alcohol, restaurant guide, high culinary merit, the more stars awarded, the higher the prices, roughly equivalent, star ratings, casual places, to visit dining establishments anonymously, the most thorough coverage, supply chain, foodservice industry, barriers to entry are relatively low, heavily regulated, food poisoning, bring your own booze.
Give English equivalents to the following words and word combinations.
Клиент /посетитель ресторана (2); в зависимости от местных традиций; принять заказ; оплатить счет; соответственно; алкогольные напитки; иначе; строгие ограничения; разрешать; в общем; критическая оценка; попробовать все блюда в меню; варианты пообедать; слишком большая конкуренция; трудно получать прибыль; накопить первоначальный капитал; найти компетентную рабочую силу; обеспечивать здоровье и безопасность; пищевое отравление; поэтому.
Make word combinations, translate them and find them in the
Text.
local seafood alcoholic |
merit restaurant industry coverage quality menu |
culinary roughly critical |
Unit7. Restaurants
thorough | capital |
various | beverages |
entire | assessment |
foodservice | poisoning |
heavily | custom |
initial | labour |
skilled | regulated |
consistent | equivalent |
food | options |
Match the synonyms in the columns. Translate the pairs and
find them in the text (both parts). | |
wear | alcohol |
work | customer |
booze | sample |
allow | operate |
feel | rarely |
check | entire |
seldom | clothing |
client | revenue |
whole | bill |
flee | diversity |
labour | in general |
variety | permit |
profit | run away |
try | staff |
generally speaking | perceive |
Match the antonyms in the columns. Translate the pairs and find them in the text (both parts).
permit modern simple traveller
in the former case
cheap
exactly
competition
shared
casual expensive prohibit roughly individual refined local monopoly in the latter case ancient |
formal
Английский язык для турбизнеса и сервиса
Make a summary of the text.
Match the word with its definition.
PEOPLE WHO WORK AT THE RESTAURANT
Captain orHost
orHostess Whiter orWaitress Busboy Sommelier
Or Wine Steward Bartender
Buffet server
Floor supervisor
Cashier
Manager Chef
Cook
Fill in the blanks with prepositions where necessary. Translate the story.
Agree or disagree with the following statements. Give your rea-
Sons.
For agreement use: I quite agree. I agree with you. I fully agree. I think you are right.
For disagreement use: Actually; I don' agree. I don't think that's right. I don't think that's true (correct). Well, I am not sure if that's true (right, correct).
1. The more stars the restaurant gets, the better the service is.
2. The more stars the restaurant gets, the lower the prices are.
3. The more restaurants there are in the city, the better for customers.
4. The more exotic the restaurant is, the fewer customers it gets.
5. Tipping is a good custom.
6. When I eat out I always leave a good tip.
7. Restaurants are busy only on weekends and before holidays like Christmas.
8. Traditional restaurants that sell "local" food are popular only among tourists.
9. Dining out is a unique French tradition.
10. Dining out is not very popular in Russia.
11. Going to a restaurant is always fun and pleasant.
12. If the city is not a resort it doesn't need restaurants at all.
13. Discuss:
1. What makes a good restaurant?
2. What is more important for a restaurant: location or advertisement?
Английский язык для турбизнеса и сервиса
3. Why do celebrities open restaurants so often?
4. Would you like to work in a restaurant? Why?
5. If yes, what position would you like to take?
6. Would you like to be a restaurant manager? Why?
Speak about...restaurants in your city.
FLO
Located in a well-known_______________________________ , this old German
___ dates back to 1886 and still holds the record for the best
sauerkraut* in Paris. The brasserie, which is in surprisingly good
* квашеная капуста
Unit7. Restaurants
_______________ despite its age, has welcomed movie stars in its time.
Sarah Bernhardt apparently______________________________ on sauerkraut here, when
she was doing a____________ at the Theatre de la Renaissance. The
decor is divine, especially the elaborate _____________________________ the leather
booths and the stained glass________________________ separating the rooms.
Expect to___________________ EUR30-EUR46 ordering a la carte. Lunch
set menu available for EUR21 and dinner_____________________________ for EUR30.
Open Hours: Lunch: noon—3 pm daily; Dinner: 7 pm—1 am
Brasserie, ceilings, menu, to dine, window, daily, area, to pay, condition, play.
TEXT 3
Vocabulary
meal — еда (прием пищи)
to occur — случаться
occasion — случай
wedding — свадьба
anniversary — годовщина
dessert — десерт
snack — закуска (перекус)
to have a snack — перекусить
snack bar — закусочная
filling — сытный
calorie — калория, калорийный
recreation area — зона отдыха
banquet — банкет
course —.блюдо
appetizer = starter — закуска (блюдо) main course — основное блюдо liqueur — ликер
sorbet — шербет, фруктовое мороженое complex — сложный to clash — сталкиваться behaviour — поведение circumstances — обстоятельства provenance — происхождение, источник bowl — миска, глубокая тарелка, чаша plate — тарелка
Английский язык для турбизнеса и сервиса
common — общий, обычный
Cookies — biscuits — печенье
bun — булочка
knife — нож
fork — вилка
spoon — ложка
to pray — молиться
Read and translate the text.
MEAL
A meal is an instance of eating, specifically one that takes place at a specific time and includes specific, prepared food.
Meals occur primarily at homes, restaurants, and cafeterias, but may occur in many other places. Regular meals occur on a daily basis, typically several times a day. Special meals are usually held in conjunction with such occasions as birthdays, weddings, anniversaries, and holidays. Common meals are breakfast, elevenses, brunch, lunch, tea, dinner, supper, and dessert.
A meal is different from a snack in that meals are larger and more filling, while snacks are more likely to be small, high-calorie affairs; however, any food eaten in small amounts at an unscheduled time can be classified as a snack.
A picnic is an outdoor meal where one brings one's food, such as a sandwich or a prepared meal in a picnic basket. It often takes place in a natural or recreation area, such as a park, forest, or beach. On long drives a picnic may take place at a road-side stop such as a rest area.
A banquet is a large, often formal, and elaborate meal with many guests.
Colleges and universities require their students to choose certain meal plan.
A multicourse meal
A modern multicourse meal will typically consist of several of the following meal courses, as well as suitable beverages to fit the course being served:
• Appetizer or starter with 1st wine, typically a white wine
• Salad
• Soup
• Main course with 2nd wine, typically a red wine
• Dessert with a dessert wine
• After-dinner coffee with liqueur, brandy, cognac or grappa
Unit 7. Restaurants
• Fruit and cheese
There may be drinks and snacks served both before and after the meal.
There may be served something to clean the palate between courses, such as a sorbet.
The order of the courses will likely vary depending on local custom.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Meal, prepared, occur, occasion, conjunction, birthday, anniversary, affair, unscheduled, outdoor, natural, banquet, course, dessert, liqueur,
Английский язык для турбизнеса и сервиса
cognac, sorbet, etiquette, behaviour, circumstances, culture, exception, piece, sausages, knife, issue, aloud, diverse, might.
Answer the questions.
1. What is a meal?
2. Where do meals occur?
3. What is the difference between regular meals and special meals?
4. What are common meals of the day?
5. What is a snack? Is it different from a meal?
6. What is a picnic? Where can a picnic take place?
7. What is a banquet?
8. What is a multicourse meal?
9. What does a multicourse meal consist of?
10. What can you say about customs, traditions and etiquette of eating in different countries and cultures in general?
11. What are the increased risks of multicultural societies?
12. When do people eat from individual places and when from common ones?
13. What is the difference in etiquette between eating sausage in Europe and in the USA?
14. What are some examples of proper etiquette at the table? Give more examples from your own experience.
Give Russian equivalents to the following words and word
Combinations. Find and translate sentences with them in the
Text.
Regular meals, daily basis, special meal, in conjunction with, occasion, common meals, high-calorie affair, outdoor meal, natural or recreation area, road-side stop, elaborate meal, to choose certain meal plan, multicourse meal, to consist of, appetizer, starter, liqueur, brandy, cognac, grappa, drinks and snacks are served both before and after the meal, regional differences, complex multicultural society, increased risk, small pieces of food, held in the hand, different rules, the same item, sausages in a bun, sausages are held between the fingers, not an issue, a short time of silence, diverse, religiously mixed company.
Give English equivalents to the following words and word
Combinations.
Определенное время; приготовленная еда; случаться; отличается от...; более питательный; в маленьком количестве; в неопре-
Unit7. Restaurants
деленное время; корзина для пикника; происходить; лес; зона отдыха; блюдо в меню; подходящие напитки; подходит к этому блюду; закуска(2) подается в начале обеда; основное блюдо; порядок блюд; относительно еды...; правильное поведение; в каких обстоятельствах; кушать из отдельной тарелки; из общей тарелки; в случае...; держать в руках; есть руками; ножом и вилкой; в некоторых культурах; в то в время как в других культурах; дать возможность помолиться.
5. Find out all word combinations with the word "meal" in the text and translate them.
Match the synonyms in the columns. Translate the pairs and find them in the text.
common complex
diverse biscuits
correct appetizer
starter take place
drink thing
cookies regular
occur mixed
multicultural beverage
item proper
Match the antonyms in the columns. Translate the pairs and find them in the text.
scheduled the same
outdoor impossible
different exception
rule snack
meal unscheduled
possible indoor
Retell the text. Make a summary of the text.
Match the word with its definition.
Choose the right word from the list below, mind forms of the
Discuss.
GOOD SERVICE
You do not need to be a rocket scientist to understand the importance of good service. It means more than getting your order right. Offering good service entails smiling, being friendly, courteous, perceptive, empathetic, reliable, and timely.
So many trendy restaurants feel that they can get away with crappy service. Sadly, this is something that tourists are vulnerable to, but local patrons have no reason to expect anything but the best, unless of course they're sadistic and like to be subjected to pain.
• Do you agree with the author? Why? Give your reasons.
• What is a good service for you ?
• Do you always get good service at restaurants ?
• What can you suggest for improving the quality of service in restaurants of your city?
Speak about... your last visit to a restaurant. 18. Translate into English.
РЕСТОРАН «АКРОПОЛЬ»
Кухня: греческая кухня, европейская кухня, итальянская кухня, континентальная кухня, морская кухня, русская кухня, средиземноморская кухня, французская кухня.
Английский язык для турбизнеса и сервиса |
Definitely. Exactly. |
Definitely not. 0л the contrary. |
Два зала: 1 зал — 65 мест, 2 (летняя веранда) — 40 мест. Часы работы: С 12.00 до 00.00. Средняя стоимость счета: $20—30.
Unit7. Restaurants
Специальные предложения: Бизнес-ланч, Гриль, Еда на вынос, Карта вин, Мясное меню, Мангал, Проведение банкетов, Постное меню, Разливное вино, Разливное пиво, Рыбное меню.
Развлечения: живая музыка после 18.00.
В ресторане есть летняя веранда.
19. Write an essay on the topic "Eating Culture in My Region".
Read and translate the restaurant advertisements.
CAFE BEAUBOURG
— Rated # 1 in Paris
43, rue Saint Merri, Paris, 75004 France
• Category: Specialty, European, Atmosphere
From this classy bar-restaurant you get a great view of the eye-catching Beaubourg contemporary art centre. Spacious and elaborately furnished, the cafe is split into smaller areas and has a pleasant mezzanine. The terrace with its comfortable chairs is a great place for tourists and the cafe's hip crowd of regulars. The food, starting with a healthy selection of American and traditional French breakfasts, is simple and hearty, though priced a la Parisienne.
Open Hours: 8 am — 1 am Sun-Thu; 8 am — 2 am Fri & Sat
IL BACCARO
• Category: Italian, European, Atmosphere
Dining in И Baccaro feels just like being in an Italian wine cellar. The decor is simple and unpretentious, with wooden tables and chairs and a small bar area. There is also an outdoor seating area located right in Meeting House Square.
If you are in Dublin on a Saturday morning, head to the Meeting House Square in Temple Bar just behind Eustace Street. You can buy freshly baked bread, fresh vegetables and home made cheese or have a divine Italian breakfast.
The food is authentic Italian fare. You won't find spaghetti and lasagne here, but grilled-sausages with cannelini beans, risotto with wild mushrooms, or stuffed chicken breast. It's delicious and filling, and a great place to sit and share a carafe of house wine with a friend. Open Hours: 6 pm — 11 pm Mon-Thurs, 5 pm — 11 pm Fri-Sat
Look at these advertisements again.
1. Do they all contain the same information?
2. Which advertisement is the most attractive and why?
3. Which of these restaurants would you like to go to? Why?
Make your own advertisement for a restaurant.
23. Write an essay on the topic "Eating Out in..." (choose any city or country).
DIALOGUE 1
Read and dramatize the dialogue.
Vocabulary
ginger ale — имбирный лимонад crispy — хрустящий
AT THE TAI RESTAURANT
Miss Stewart. Welcome. How are you?
Fine, thank you. And you?
Would you like something to drink?
Yes, I'd like a glass of ginger ale with ice. Harry what would you like?
Do you have a dry white wine? How about California Chablis? Chablis is fine. What would you like to eat?
I'd like the mee krob. Harry, would you like to see a menu?
No, it's O.K. I'll have a mee krob also. What is it?
Crispy fried noodles. I love them.
May I bring you a salad?
Oh, yes. What do you recommend today?
I recommend rose-petal salad. Special for my friends.
Why not?
I'll take care of everything.
24. Discuss:
1. What is "mee krob"?
2. Would you like to try it?
3. Have you ever been to a Tai restaurant?
4. What other types of restaurants have you been to? Describe the food there.
DIALOGUE 2
Read and dramatize the dialogue.
DIALOGUE 3
Read and dramatize the dialogue.
Make up your own dialogues at different types of restaurants.
* сквозняк
Unit7. Restaurants
DIALOGUE 4
Read and translate the menu.
CHOOSING FROM A MENU
Peter is meeting his friends, Bennie and Hanna,for dinner at a restaurant. Look at the menu. How many dishes are there? Is there anything for vegetarians? What would you like to order from this menu?
MENU Starters
Smoked salmon with mustard sauce Tomato and orange soup Chefs green salad Oysters on ice
Main courses
Pepper steak Philadelphia cheese steak Roast chicken with lemon Mushroom and spinach lasagna
Ravioli
Cold buffet (with seafood, fish and cold meat)
Desserts
Lemon cheesecake Fresh fruit salad and cream Chocolate cake Apple pie
DIALOGUE 5
Read, memorize and dramatize the dialogue.
RESTAURANT COMPLAINTS
Bennie: Excuse me, please. This soup's cold.
Waiter: I'm very sorry. I'll get you another one.
Bennie: Excuse me, please! This steak is rare. I asked for well-done.
Waiter: I'm sorry, sir. I thought you said rare.
Hanna: Waiter. Sorry, but this glass is dirty.
Waiter: I'm awfully sorry, madam. I'll bring you another one.
Hanna: Excuse me, I haven't got a fork.
Waiter: Really. Oh dear. Here you are, madam.
Hanna: I'm afraid I didn't order this. I asked for roast chicken.
Waiter: I'm sorry, madam. I'll change it for you at once.
Unit 7. Restaurants
DIALOGUE 6
Read, memorize and dramatize the dialogues.
FINISHING THE MEAL
Waiter: Would you like anything for dessert?
Peter: Just a black coffee for me, please. What about you two?
Hanna: I'll have a white coffee, please, and a piece of cheesecake.
Bennie: Nothing for me, thanks.
Peter: And could I have the bill, please.
Waiter: Certainly, sir. Just a moment. Here you are.
Bennie: Let me have it. I'll pay.
Peter: Oh, no, no, Bennie, it's my treat. Oh, there is a mistake here.
Excuse me, the bill is wrong. We didn't order two bottles of wine. We only had one.
Waiter: Yes, you are right. I'm sorry, sir. I'll change the total.
Peter: Do you accept credit cards? Visa?
Waiter: Definitely, sir. Thank you very much.
Role play.
Student A
You come to a restaurant. Choose the place, food from the menu, ask the waiter/waitress to describe the food you don't know by names. Make your order. Complain. Ask for the check. Pay the check and leave the tip.
Student В
You are a waiter/waitress. Welcome the customer. Help to choose, explain the names of different food, take the order; and apologize for the things the customer is complaining about. Bring the check. Be polite and friendly.
Swap roles.
Make several dialogues at different restaurants. Swap roles.
Translate into English.
Красное
Сухое, полусухое, полусладкое, десертное Белое
Сухое, полусухое, полусладкое, сладкое, десертное
Алкогольные напитки
Коньяк, бренди, водка, наливка, текила, джин, ром, виски, ликеры.
Английский язык для турбизнеса и сервиса
PROJECT WORK
1. Write a restaurant guide to tourists, travellers, and locals in your city. Describe cuisine, food & wine lists, service, prices, ambience and location. Rate restaurants according to any known or your own classification. Suggest good places to dine for different occasions. Present you "Restaurant Guide" to your group and may be publish it at your local newspaper.
2. You are a manager you are going to open a new restaurant soon. Advertise on you restaurant. Include details about cuisine, menu details, service, additional and special services you provide, prices, ambience and location and inside decor. Give contact information. Make a presentation to your group.
Part II
Venice.. |
TRAVEL BUSINESS
Unit L Forms Of Tourism
NORWAY
SWEDEN
I thought such things could be only in
Английский язык для турбизнеса и сервиса
GROUP TALK
Look at the pictures and say what countries are there.
1. What countries are the most popular tourists' destinations, do you think? Why?
2. What makes a country popular for tourists?
3. Can the tourists' popularity of a particular country be increased? Which way?
TEXT 1
Read and translate the text.
Prerequisite Factors
"Travel", as an economic activity, occurs when the essential parameters come together to make it happen. In this case there are three such parameters:
1. Disposable income, i.e. money to spend on non-essentials.
2. Time in which to do so.
3. Infrastructure in the form of accommodation facilities and means of transport.
Individually, sufficient health is also a condition, and of course the inclination to travel. Furthermore, in some countries there are legal restrictions on travelling, especially abroad.
History
Wealthy people have always travelled to distant parts of the world to see great buildings or other works of art; to learn new languages; or to taste new cuisine. As long ago as the time of the Roman Republic places such as Baiae were popular coastal resorts for the rich.
Unit 1.Forms Of Tourism
The terms "tourist" and "tourism" were first used as official terms in 1937 by the League of Nations. Tourism was defined as people travelling abroad for periods of over 24 hours.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Purpose, recreation, eighty, comprehensive, intangible, insurance, security, culture, adventure, sovereignties, expenditures, foreigners, enterprises, source, consequently, either, particular, commerce, through, interchangeably, implies, journey, pejoratively, wonder, prerequisite, occur, essential, disposable, infrastructure, facilities, sufficient, course, furthermore, especially, abroad, language, cuisine, resort, league, acceptance, Europe, wealthy, cultured, gentleman, particular, aesthetic, aristocracy, treasure, unequalled, anywhere, essentially, social, architecture, literature, inspired, throughout, gorge, the Alps.
Английский язык для турбизнеса и сервиса
Give Russian equivalents to the following words and word
Combinations. Find and translate sentences with them in the
Text.
Act of travel, World Tourism Organization, more comprehensive definition, tangible and intangible components, air, rail, road, water, space, hospitality services, accommodation, related services, intangible elements, rest and relaxation, escape, many sovereignties, respective countries and states, depend heavily upon travel expenditures, consequently governmental agency, to promote a particular region, interchangeably, purposeful journey, pejoratively, implying a shallow interest in, prerequisite factors, disposable income, infrastructure, accommodation facilities, inclination to travel, great buildings, the time of the Roman Republic, League of Nations, people travelling abroad, the Grand Tour, gained
Unit 1.Forms Of Tourism
acceptance, Grand Tour of Europe, upbringing of the educated and wealthy British nobleman, particularly keen on, gather art treasures, the very top of the social ladder, cultural activity, great European contemporaries, drawn visitors to, mountain gorges.
Give English equivalents to the following words and word
Make word combinations, translate them and find them in the
Text.
kilometers countries of recreation sovereignties systems components elements industry |
act purpose eighty comprehensive « service intangible tangible transport hospitality |
experiences |
Английский язык для турбизнеса и сервиса
different many respective depend
travel
source
sell
development
non-governmental
governmental
particular
increasing
similar
purposeful
shallow
natural
economic
essential
disposable
accommodation
means
sufficient
inclination
legal
wealthy
distant
great
to taste
coastal
official
word
gained
wealthy cultured aesthetic British definition services heavily of travel
services
activity
of taxation
of tourism
expenditures
organization
wcnders
inteust
agency
parameter
journey
region
commerce
definition
parts
acceptance
people
income
buildings
restrictions
new cuisine
facilities
resorts
to travel
terms
of transport
tour
health
British artists
gorges
activity
British nobleman
Unit 1.Forms Of Tourism
ladder contemporaries collections gentleman architecture Europe treasures interest visitors aristocracy |
art public social cultural major european classical drawn throughout mountain |
Match the synonyms in the columns. Translate the pairs and find them in the text.
wealthy aristocracy relaxation moreover inclination travel collect include purpose happen expand agency state |
tourism rest country gather noblemen aim extend rich comprise organization occur wish furthermore |
Match the antonyms in the columns. Translate the pairs and
find them in the text. | |
major | disease |
private | minor |
health | slow |
increase | distant |
import | different |
slightly | export |
shallow | public |
similar | heavily |
close | decrease |
fast | deep |
Английский язык для турбизнеса и сервиса
Form antonyms using negative prefixes un-, in-, il-, im-, ir
Dismis-, поп-. Consult the dictionary if necessary.
i
Government, locals, equaled, essentials, legal, official.
9. Give full forms to these abbreviations:WTO, UN, NGO, US, GB, UK.
Retell the text.
Match the word with its definition
Choose the right word from the list below. Mind forms of the words. Translate the article.
Agree or disagree with the following statements. Give your rea-
Sons.
For disagreement use:
I agree. I fully agree. I am with you here. I suppose it is. I expect it should be.
I don't agree. I don't think so. I disagree... Nothing of the kind. Not in the least.
1. The purpose of tourism is only recreation.
Unit 1.Forms Of Tourism
2. Tangible elements of tourism are more important than intangible.
3. Tourism and travel can be used interchangeably.
4. Tourism and travel are the same things.
5. Tourism is an economic activity.
6. There are three prerequisite factors for tourism.
7. The most important prerequisite factor is time.
8. History of tourism began in 1937 when the League of Nations used tourism as an official term.
9. The Grand Tour is a travel around Europe by young British gentlemen with the purpose to complete their education.
10. Britain has very rich art public and private collections due to the popularity of the Grand Tour.
15. Discuss:
1. The Grand Tour was very useful for the young noblemen.
2. The importance of tourism is very high.
3. Development of tourism should be the government strategy.
4. Tourism usually aims at the very top of social ladder.
5. The Romantic Movement of the 18th century was very useful for the tourism development.
6. The purpose of tourism today is to visit places of cultural and aesthetic interest.
7. Infrastructure is important for the tourism development.
8. There are many prerequisite factors for tourism.
9. Tourism is more a cultural activity that an economic activity.
10. Sightseeing is the most popular type of tourism.
Speak about... types of tourism developed in Russia and in your region.
17. Explain why education tourism and culture tourism are different types of tourism.
Role play.
_________ Student A_________
You think that tourism is a cultural activity. Prove your point. Discuss your point of view with your friend.
Student В
You think that tourism is an economic activity. Prove your point. Discuss your point of view with your friend.
Swap roles.
Английский язык для турбизнеса и сервиса
Translate into English.
Winter Tourism
Even winter sports were largely invented by the British leisured classes initially at the Swiss village of Zermatt (Valais) and St Moritz in 1864.
Until the first tourists appeared, the Swiss thought of the long snowy winter as being a time when the best thing to do was to stay indoors and make cuckoo clocks or other small mechanical items.
The first packaged winter sports holidays or vacations followed in 1903, to Adelboden, also in Switzerland.
Organized sport was well established in Britain before it reached other countries. The vocabulary of sport bears witness to this: rugby, football, and boxing all originated in Britain, and even tennis, originally a French sport, was formalized and codified by the British, who hosted the first national championship in the nineteenth century, at Wimbledon. Winter sports were a natural answer for a leisured class looking for amusement during the coldest season.
International Mass Tourism
Increasing speed on railways meant that the tourist industry could develop internationally. By 1901, the number of people crossing the English Channel from England to France or Belgium had passed 0.5 million per year.
However it was with cheap air travel in combination with the package tour that international mass tourism developed after 1963. For the worker living in greater London, Brindisi today is almost as accessible as Brighton was 100 years ago.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Health, leisure, disease, disorders, bronchitis, initially, machinery, owners, comprised, seafront, previously, accessible, manual, phenomena, revive, towards, accustom, emerge, curious, reserve, acknowledged, coast, conurbations, cultural, either, variety, whole, gout, sociological, industrial, oligarchy, seafront, previously, appeared, cuckoo, mechanical, rugby, amusement, occur, urban, package, campaigner, luxury, boarding, statutory, obligation, foreign, Belgium, cheap.
2. Compare and mind the difference:
BrE AmE
traveller traveller
centre center
to popularise to popularize
Give Russian equivalents to the following words and word
Combinations. Find and translate sentences with them in the
Text.
Leisure travel, it was not until, for the rest of their lives, health-giving mineral waters, in order to relieve a whole variety of diseases, liver disorders and bronchitis, the first European country to industrialize, the first society to offer time for leisure, did not apply to the working masses, owners of the machinery of production, economic oligarchy, long esplanade along the seafront, Swiss village, the best thing to do, to stay indoors, the first packaged winter sports holidays, vocabulary of sport bears, formalized and codified by the British, a natural answer, mass travel, to enjoy the benefits of leisure time, a major development, within easy distance, the first package tour in history, by chartering a train, a group of temperance campaigners, tourist industry, time off, a statutory right for workers, work on public holidays, travel facilities, as close as possible, the growing industrial conurbations, holiday resorts, in travelling to the coast, widely acknowledged, domestic tourism, with the rise of package tours, market was revived, upmarket inland resorts, manual workers, cheap air travel, in combination with the package tour.
Unit 1.Forms Of Tourism
Match the synonyms in the columns. Translate the pairs and
find them in the text. | |
entertainment | before |
initially | rapidly |
rate | diversity |
leisure | client |
seaside town | speed |
variety | amusement |
continental | soccer |
customer | time off |
previously | inland |
football | personnel |
by train | coastal city |
fast | by rail |
staff | originally |
Retell the text.
Match the name of the form of tourism with its definition. Translate them.
Unit LForms Of Tourism |
Choose the right word from the list below. Mind the forms of the words. Translate the article.
Fill in the blanks with prepositions where necessary. Translate the abstract.
OUTSIDE BRITAIN
Similar processes ... mass travel occurred ... other countries, though a slower rate, given that nineteenth century Britain was far ahead ... any other nation ... the world the process... industrialisation,
... the USA, the first great seaside resort,... the European style, was Atlantic City, New Jersey,
... Continental Europe, early resorts included Ostend (... the people ... Brussels), and Boulogne-sur-Mer (Pas-de-Calais) and Deauville (Calvados) (... Parisians).
DIALOGUE 1
Read, translate, memorize and dramatize the dialogue.
DIALOGUE 2
Readr memorize and dramatize the conversation.
Jim Cook, a tourist from Belgium, wants to rent an apartment in New
York. He reads ads in the newspaper and calls for the information about
the apartments available. Now he is calling the building's superintendent.
Swap roles.
Translate into English.
TEXT 3
Read and translate the text.
TRENDS AND RECENT DEVELOPMENTS
Trends
The World Tourism Organization forecasts that international tourism will continue growing at the average annual rate of 4 percent. By 2020 Europe will remain the most popular destination, but its share will drop from 60 percent in 1995 to 46 percent. Long-haul will grow slightly faster than intraregional travel and by 2020 its share will increase from 18 percent in 1995 to 24 percent.
Space tourism is expected to "take off' in the first quarter of the 21st century, although compared with traditional destinations the number of tourists in orbit will remain low until technologies such as space elevator make space travel cheap.
Technological improvement is likely to make possible air-ship hotels, based either on solar-powered airplanes or large dirigibles. Underwater hotels, such as Hydropolis, slated to open in Dubai in 2006, will be built. On the surface of the ocean tourists will be welcomed by ever larger cruise ships and perhaps floating cities.
Some futurists expect that movable hotel "pods" will be created that could be temporarily erected anywhere on the planet, where building a permanent resort would be unacceptable politically, economically or environmentally.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Threat, recent, European, perception, excessive, environmental, beach, subsequent, appear, byword, quality, crisis, paradigm, unsustainable, increase, package, skiing, caused, earthquake, severely, annual, long-haul, slightly, quarter, although, either, powered, dirigible, surface, ocean, floating, unacceptable.
Give Russian equivalents to the following words and word
Combinations. Find and translate sentences with them in the
Text.
Trends, recent developments, a few temporary setbacks, tourist destinations, excessive building, environmental destruction, sun and beach tourism, contribute to a destination's saturation, a byword for, unblemished, low-quality development, competition from cheaper destinations, the legacy of decades of over-exploitation, provides a paradigm, particularly critical, both economically and environmentally unsustainable, receptive tourism, package to the typical mass tourist resort, weekend break, the vast clean-up operation in place, severely hampered, World Tourism Organization, the average annual rate of 4 per cent, remain the most popular destination, long-haul will grow, space tourism, compared with traditional destinations, space elevator, technological improvement, air-ship hotels, slated to open, cruise ships, on the surface of the ocean, tourists will be welcomed by, movable hotel "pods".
Give English equivalents to the following words and word
Match the antonyms in the columns. Translate the pairs and find them in the text.
rise
high-quality
timely
argue
on the other hand
permanent
gain
intraregional
slower
positive
easy
exclude
decrease
8. Form antonyms using negative prefixes un-r inil-r imirdis-f misConsult the dictionary if necessary.
Spoilt, blemished, appear, sustainable, possible, acceptable.
9. Give full forms to these abbreviations:
GDP, GNP, ATAN, UNESCO, UN.
temporary include lose low-quality belated difficult negative on our hand agree increase drop regional faster |
Make a summary of the text.
Choose the right word from the last below. Mind the focus of the words.
Fill in the blanks with prepositions where necessary. Translate the abstract.
TRAVEL & TOURISM IN IRELAND REPORT
Euromonitor's travel and tourism series ... individual country reports investigate ... the challenges the industry is facing ... the wake ... the Iraq war, fears ... terrorism and general economic downturn.... all the reports following a standardised format, the studies can be used to compare developments ... other key markets. Analysis ... positive and negative growth trends; demand factors; the operating environment and tourism parameters help provide a comprehensive picture ... current trends ... Ireland.
Unit 1.Forms Of Tourism
Sector coverage includes travel accommodation; transportation; car rental; travel retail and tourist attractions ... addition ... invaluable profiles ... the major players.
Agree or disagree with the following statements. Give your rea-
Sons.
For agreement use: I entirely agree. I think it is so. Гт with you here. As far as I know it's true.
For disagreement use: I don 7t really agree. I don't think so. I think you are mistaken here. As far as I know that's not right.
1. Terrorist threats are harmful to the tourism industry.
2. Some tourist destinations have lost their popularity due to shifting tastes among tourists.
3. Some tourist destinations have lost their popularity due to the destination's saturation and subsequent decline.
4. Costa Brava is a very popular Spanish resort.
5. Tenerife is now facing a crisis in its tourist industry.
6. Environmental organizations pay much attention to the negative impact of tourism in some areas.
7. Second holidays became very popular among people because they have more time off now.
8. The tsunami in the Indian Ocean stopped tourism to some Asian counties.
9. The share of European tourism will drop slightly in the recent years.
10. Technological improvements will make tourism more diverse and more interesting.
Read the forecast for travel industry development and discuss it.
Speak about...travel and tourism development in Russia.
16. Explain why:
• There was a temporary setback in tourism after the September 11, 2001 attack.
• Receptive tourism is now growing in many developing countries very fast.
• Tourism industry was severely hampered in Asia at the end of 2004.
• Europe will remain the most popular destination for tourists in the next 10—15 years.
• The number of space tourists will be low until technological improvements make it cheaper and more accessible.
Translate into English.
PROJECT WORK
1.Write a forecast for tourism development in Russia. Use real facts, figures and numbers. Support your forecast with statistics. Present your forecast to your group.
2.Choose a country. Make a presentation about recent tourism developments in the chosen country. Describe the existing trends in the tourism development of the country. Make your forecast about tourism development in the chosen country. Present your project to your group.
GROUP TALK
1. Look at the picture. What is this?
2. Would you like to go to space yourself as a professional cosmonaut?
3. What do you know from the history of space exploration?
4. What do you know from the history of space travel?
5. Would you like to travel into space? Why?
TEXT 1
Read and translate the text.
SPACE TOURISM
Space tourism is the recent phenomenon of space travel by individuals for the purpose of personal pleasure. At the moment, space tourism is only affordable to exceptionally wealthy individuals and corporations, with the Russian space program providing transport. Some are beginning to favor the term "personal spaceflight" instead, as in the case of the Personal Spaceflight Federation.
Among the primary attractions of space tourism are the uniqueness of the experience, the awesome and thrilling feelings of looking at Earth from space (described by astronauts as extremely intense and mind-boggling), status symbol, and various advantages of weightlessness.
Early Dreams
After initial successes in space, many people saw intensive space exploration as inevitable. In the minds of many people, such exploration was symbolised by wide public access to space, mostly in the form of space tourism. Those aspirations are best remembered in science fiction works, such as Arthur C. Clarke's "A Space Odyssey" and Larry Niven's "Known Space Stories". However, during the 1960s and 1970s, it was common belief that space hotels would be launched by 2000. Many fu~ turologists around the middle of the 20th century speculated that the average family of the early 21st century would be able to enjoy a holiday on the Moon.
The end of the space race, however, signified by the Moon landing, decreased the importance of space exploration and led to decreased importance of manned space flight.
Unit 2. Space Tourism
Space Hotels
In the late 1990s, some companies toyed with the idea of creating orbital hotels using discarded Shuttle fuel tanks or inflatable structures, but not much was done beyond feasibility studies.
More recently, American motel tycoon Robert Bigelow has acquired the designs of inflatable space habitats from the TransHab program abandoned by NASA. His company, Bigelow Aerospace is currently planning to launch a first orbital hotel by early 2006. Other companies have also expressed interest in constructing "space hotels". For example, Virgin executive and billionaire Richard Branson has expressed his hope for the construction of a space hotel within his lifetime.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Match the antonyms in the columns. Translate the pairs and
find them in the text. | |
primary | private |
increase | argue |
initial | commercial |
public | international |
subsidiary | final |
agree | late |
early | free-paying |
wide | secondary |
free | narrow |
national | the latter |
the former | decrease |
9. Form antonyms using negative prefixes un-, in-, il-r im-r ir-r dis-r
Mis-. Consult the dictionary if necessary.
Personal, advantage, manned, reality, available, agreement.
Make a summary of the text.
Choose the right word from the list below. Translate the article.
Discuss.
1. Popularity of space tourism will increase.
2. Space tourism will always be affordable to only extremely wealthy people.
3. The average family of the 21st century will be able to enjoy a holiday on the Moon.
4. International Space Station needs space tourists in order to offset its maintenance costs.
5. Everybody can go on a space trip if they have enough money.
6. Licensing is a very useful procedure when it comes to space travel.
7. The importance of space exploration decreased after the Moon landing.
8. Suborbital tourism will be more popular than orbital tourism.
9. Space hotels will be very popular with families and children.
10. Space hotels will be constructed within our lifetime.
15. Speak about... one of Russian or foreign astronauts and his/
Her space experience.
Explain why space tourism is gaining popularity.
Divide into two groups. One group is for popularizing of space
Tourism. The other group is against it. Discuss pros and cons
Of space tourism.
Role play.
Student A | Student В |
You are a journalist interviewing an astronaut. Ask questions about his/ her space experience and work done on the space station. | You are an astronaut. Tell journalists about your space experience and word done on the space station. |
You are a space tourist, you have recently returnedfrom your trip. Tell journalists about your space experience and time spent on the space station. | You are a journalist interviewing a space tourist. Ask questions about his/her space experience and time spent on the space station. |
Swap roles.
Unit 2.Space Tourism
Translate into English.
TEXT 2
Vocabulary
multimillionaire — мультимиллионер
to gain — приобретать
celebrity — знаменитость
Bachelor — бакалавр
Master — магистр
astronautics — астронавтика
aeronautics — аэронавтика (самолетостроение)
Honorary Doctorate — почетная докторская степень
Английский язык для турбизнеса и сервиса
scientist — ученый propulsion — движущая сила jet — реактивный самолет to found — основать indexing — индексирование to dock — приземлиться
Read and translate the text.
DENNIS TITO
Dennis Tito (born August 8, 1940 in Queens, New York) is a United States multimillionaire who gained celebrity status by becoming a space tourist. Tito has a Bachelor of Science in Astronautics and Aeronautics from New York University, 1962 and he later received a Master of Science in Engineering Science from Rensselaer Polytechnic Institute, Troy, New York. He received an honorary doctorate of engineering from Rensselaer Polytechnic Institute on 18 May 2002 and is a former scientist of the NASA Jet Propulsion Laboratory. In 1972 he founded Wilshire Associates, an investment management firm in Santa Monica, California which does indexing.
Tito joined Soyuz TM—32 on April 28th, 2001, spending 7 days, 22 hours, 4 minutes in orbit, and docked with the ISS. Tito paid 20 million United States dollars for his trip.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Multimillionaire, bachelor, astronautics, aeronautics, honorary doctorate, scientist, propulsion, science, engineering.
Answer the questions.
1.When and where was Dennis Tito born?
2.What education did he get?
3.Where did he work before 1972?
4.What company did he found?
5.Why did he gain celebrity status?
Unit 2.Space Tourism
6.When did he fly into the space?
7.How long did he spend on the ISS?
8.How much did he pay for his trip?
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
Celebrity status, a Bachelor of Science in Astronautics and Aeronautics, a Master of Science in Engineering Science, Jet Propulsion Laboratory, joined Soyuz TM-32.
Give English equivalents to the following words and word combinations.
Миллионер; космический турист; почетная докторская степень инженера; бывший ученый; инвестиционная фирма; провести время на орбите; приземлиться на МКС; для этого путешествия.
Make word combinations, translate them and find them in the text.
celebrity Doctorate
space Scientist
Bachelor Status
Engineering Management
honorary Science
former Tourist
Jet Propulsion of Science
investment Laboratory
Retell the text.
7. Agree or disagree with the following statements. Give your reasons.
For agreement use: For disagreement use:
I quite agree with you. I don't actually agree.
That's quite right. That's wrong.
I think you are right. I wouldn't say it is.
I should think so. I'd like to say yes, but...
1.Many people want to become space tourists.
2.Dennis Tito became multimillionaire because he wanted to go to space.
Английский язык для турбизнеса и сервиса
3.Becoming a space tourist is becoming a celebrity.
4.Space tourists must be scientists.
5.Space tourists must have a very good health.
6.Space tourists must be young.
7.Space tourism is necessary for financing scientific experiments in space.
Discuss.
1. Space tourism should be developed.
2. Space tourism is a goon money-making opportunity.
3. Russia is the leading country in space exploration.
4. Space tourism will be affordable to everybody soon.
5. The only way to become a celebrity is to become a space tourist.
6. Every travel agency can organize a space travel.
Translate into English.
PROJECT WORK
Advertise on space tourism. Work out itineraries and describe all options for space travels and travellers. Work out terms, conditions and requirements for the trip. Make presentation to your group.
GROUP WORK
• Have you ever tried mountain climbing?
• Have you ever been in a cave?
• Have you ever explored the Pyramids of Egypt?
• Have you ever tried diving or bungee jumping?
Ifyes, Ifno,
1. How was it? Tell about 1. Would you like to try? your experience. Why?
2. Would you advise your friends to try that?
• What forms of adventure tourism do you know?
• Why do you think people like adventure tourism?
TEXT 1
Read and translate the text.
TEXT WORK
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Adventure, niche, beach, inaccessible, hostile, require, wonder, researcher, mining claim filed, dead-end, unique, subterranean, roaring, rubble-choked floor, obvious, route, permission, breakthrough, occurred, mere, surface, rare, gypsum, chandelier, beards, straw, hydromagnesite, pearl, subaqueous, beneath, wilderness, adjacent, access, survey, spelunk- ers, otherwise.
Answer the questions.
1. What is adventure tourism?
2. Why is adventure tourism rapidly growing?
3. What does adventure tourism include?
4. Why is Lechuguilla Cave so interesting and notable?
5. What was known about Lechuguilla Cave before 1986?
6. What did the historic cave contain?
7. What happened in the cave in 1950s?
8. What did the researchers think of that?
9. What did the scientists began doing?
10. What happened in May 1986?
11. What was thought of the cave before 1986 and what is thought of the cave now?
12. How big and deep is the cave?
13. Why did cavers and geologists all over the world flock to the cave?
14. What is interesting about the speleothems of the cave?
15. What is the size of the cave, scientists think?
16. Who can access the cave?
17. What can adventure activists do to see the cave?
Give Russian equivalents to the following words and word
Combinations. Find and translate the sentences with them in
The text.
Adventure tourism, niche tourism, inaccessible and possibly hostile areas, require significant effort and grit, the wonders of this under-unexplored cavern, scientific researchers, web site, insignificant historic site, park's backcountry, bat guano, entrance passage, mining claim filed, dry dead-end passages, wind roaring, rubble-choked floor of the cave, world's most exciting cave explorations, finest known caves, tracked to 1,567 feet,
Unit 3.Adventure Tourism
below the surface, the deepest limestone cave, flocked to the site, gypsum chandelier, gypsum hairs and beards, soda straws, hydromagnesite balloons, pearls, subaqueous helictites, rusticles, u-loops, j-loops, approved scientific researchers, special trips into the cavern, otherwise, backcountry hiking and camping, roosting on top.
Give English equivalents to the following words and word combinations.
Включая исследования; путешествовать в отдаленные районы; нужно ожидать неожиданное; растущая популярность; туристы ищут; необычный отдых; отличаться от обычного отдыха на пляже; некоторая степень риска; неизвестная пещера; превосходить; по размеру; природная (естественная) красота; открыть секреты; так как пещера закрыта; согласно...; небольшое количество; состояла из входа длиной около 30 метров; привело к...; так думали геологи; уникальная подземная структура; не было видимого прохода; прорыв; регион, богатый пещерами; разные люди пришли к выводу; пещерные коридоры; получить разрешение; более ста миль проходов; глубина пещеры; пятая в мире пещера по длине; изучать редкие массивы наростов на сводах пещеры; нигде в мире; под территорией национального парка; простираются за пределы парка; доступ в пещеру; ограничен; исследовательские команды ученых; серьезные спелеологи; разместиться; самая большая в мире пещерная система.
Make word combinations, translate them and find them in the
Text.
tourism cave park trips occurred holidays site growing amounts passage the unexpected site areas tourism |
adventure niche remote expect rapidly unusual typically hostile breakthrough significant unknown national web historic |
Английский язык для турбизнеса и сервиса
small | involves |
entrance | exploration |
dead-end | areas |
special | effort |
^ ^ | |
typical | land |
subterranean | passages |
roaring | teams |
obvious | arrays |
cave | area |
people | structure |
gain | beach vacation |
geologic | wind |
below | spelunkers |
rare | helictites |
gypsum | route |
subaqueous | concluded |
wilderness | permission |
adjacent | chandelier |
exploration | anomaly |
serious | the surface |
backcountry | hiking |
cavern | system |
Match the synonyms in the columns. Translate | |
find them in the text. | |
remote | look for |
seek | secret |
rapidly | happen |
amount | region |
cave | beneath |
mystery | place |
web | quantity |
occur | clear |
site | internet |
find | fast |
obvious | cavern |
below | discover |
area | distant |
Unit 3. Adventure Tourism
Match the antonyms in the columns. Translate the pairs and find them in the text.
rapidly | friendly |
hostile | shallow |
closed | the same |
entrance | wet |
simple | slowly |
different | above |
dry | open |
below | shortest |
deep | exit |
longest | difficult |
8. Form antonyms using negative prefixes un~, in-, ilim-, ir-, dis-, mis-.Consult the dictionary if necessary.
Accessible, usual, expected, typical, significant, explored, natural, limited.
9. Convert all distances in feet and miles into meters and kilometers.
Make a summary of the text.
Speak about... your last visit to a cave.
Unit 3. Adventure Tourism 13. Agree or disagree with the following statements. Give your reasons. |
For disagreement use: I don 't really agree. I don't think so. I think you are mistaken here. As far as I know that's not right. |
For agreement use: I entirely agree. I think it is so. Fm with you here. As far as I know itfs true. |
16. Explain why the Lechuguilla Cave draws attention of the scientists.
Английский язык для турбизнеса и сервиса
Divide into two groups. One group is for cave adventures. The other group is against them. Discuss pros and cons of cave
Adventures.
Talk ABOUT WEATHER
Vocabulary
weather forecast — прогноз погоды mist - легкий туман fog — сильный туман
scattered showers — местами кратковременные дожди
bright — ясно, солнечно
coastal area — прибрежный район
cloudy — облачно
overcast — сильно облачно, небо затянуто облаками
to spread — распространяться
to reach — достигать
outlook — перспектива
to predict — предсказывать
To expect — ожидать
to dip — падать, опускать(ся)
freezing point — точка замерзания
cold front — холодный фронт
storm — гроза, буря, снегопад, шторм (только на море)
clear sky — чистое небо
current — текущий, действующий, нынешний
Centigrade — по Цельсию
fahrenheit — по Фаренгейту
to wind up — заканчивать, закругляться
DIALOGUE 1
Make the European weather check for today.
DIALOGUE 2
Translate into English.
TEXT 2
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Rival, excitement, adventure, counterpart, wonderland, snowshoes, endurance, skiing, seasoned, required, throughout, key, reminiscent, autorace, decision, failure, variety, rescue, technique, avalanche, gear, dispersed, lodging, double, occupancy.
Answer the questions.
1. What does Big Blue Winter Adventure Race offer?
2. What do you need for this winter adventure?
3. Where will Big Blue Winter Adventure Race take place?
4. What is on the agenda of the race?
5. What events are included into the Race?
6. How much time does it take to complete the race?
7. Is the race oriented on a seasoned racer or a beginner?
8. Why is the event popular?
9. What is adventure racing?
10. What does adventure race require?
11. What skills do you need for the race?
12. What is the plan or activities at the event?
13. What kinds of teams participate in the race?
14. What is the entry fee?
15. What does the winner get?
16. What are the special offers for the participants of the race?
Give Russian equivalents to the following words and word
Combinations. Find and translate the sentences with them in
The text.
Rival, great excitement and thrills, summer season counterpart, winter wonderland environment, you're up to, premier winter playgrounds, calls for, backcountry skiing, multi-sport events, including: Free Heel skiing, transceiver location, Map & Compass skills, the events will challenge, race through various terrain, to complete the check-points, new genre of outdoor, challenge, extreme adventure sport enthusiasts, requires mental planning, strategizing, reminiscent of European autorace rallies, can make the difference, at the sound of the starting gun, competitors
Unit 3. Adventure Tourism
will race over a variety of terrain on snowshoes, is up to you, entry fee, cash purse, lodging, area condos, we welcome you to.
Match the synonyms in the columns. Translate the pairs and find them in the text.
experienced take part price show |
race premiere participate take place |
Unit3. Adventure Tourism
opportunity seasoned demonstrate course smart disperse rate fee lodging |
fare best share be held route rally housing chance clever |
Match the antonyms in the columns. Translate the pairs and find them in the text.
failure different much indoor lose single mental regular newcomer |
outdoor success gain physical seasoned racer the same little double special |
Make a summary of the text.
Translate into English.
PROJECT WORK
Create an adventure tour in your city or region. Work out the itinerary. Describe necessary gear and equipment; health, insurance and other requirements. Advertise on your tour. Make a presentation of your tour to the customers.
Unit 4. Sightseeing
GROUP TALK
• What is on the picture?
• Where is it?
• Why was it named so?
• When was it made and why?
• Would you like to visit it?
• What other world-famous European attractions do you know?
TEXT 1
Pronounce correctly and transcribe. Consult the dictionary if necessary.
Leaning, vital, naval, venture, empire, shipbuilder, occurred, renaissance, civil, unfortunately, fighting, however, reign, peace, prestige, renaissance, throughout, aqueduct, to secure, sovereignty, plaque, straight, constructive, earth, to cause, to halt, disruption, each, architectural, climb, wonder, admission, strenuous, reward, worth seeing, square, ancient.
BrE |
2. Compare and mind the difference:
AmE
center meter colony |
centre metre colonia civilisation colour |
civilization color |
3. Answer the questions:
1. Where is Pisa situated?
2. What is Pisa associated with?
Английский язык для турбизнеса и сервиса
3. What was Pisa before the growth of Roman Republic?
4. What meaning had the Pisan port for Romans?
5. When and why did the city grow in strength and importance?
6. What was Pisa in the time of the Empire?
7. What happened to Pisa in the 13th century and why?
8. What was going on in the city during the reign of Medici?
9. Who is Galileo Galilei?
10. Why is Pisa associated with the name of Galileo Galilei?
11. What important things happened in Pisa throughout the 17th century?
12. When and how did Pisa become incorporated in the kingdom of Italy?
13. When was the famous Leaning Tower of Pisa begun?
14. How did you know that?
15. Where is the Leaning Tower situated?
16. Why did the tower begin to lean?
17. Why were the works on the tower halted? For how long?
18. How many floors were built in the tower?
19. How big is the final lean of the tower?
20. What helped the tower to settle firmly into the ground?
21. How much is the admission fee to the tower?
22. What will the visitor see from the top of the tower?
23. What are other attractions of the city of Pisa? What are they famous for?
24. What airport connections does the city have?
Give Russian equivalents to the following words and word
Combinations. Find and translate sentences with them in the
Text.
Closely associated with, Leaning Tower, the growth of the Roman Republic, a vital naval base, colonizing ventures, city grew in importance, a thriving colonia, renowned for, skilled tradesmen and shipbuilders, power decline dramatically, continued internal fighting, city regained some peace and prestige, it flowered in a cultural renaissance, attended the city's university, important public works, Medici rule over Pisa, by means of, the Treaty of Vienna, secured sovereignty for the city, officially incorporated into the Kingdom of Italy, as inscribed on a plaque carved at the entrance, the building of the tower began straight off, with some constructive discrepancies, dry stony earth, work on the tower was halted, due to political disruptions, three more floors were added to the tower, final lean, cumulated at 14 feet out of line, facilitated its stabilization, to settle more firmly into the ground, remains standing, its unusual lean,
Unit 4.Sightseeing
one hour train ride, the climb is not too strenuous, architectural and artistic marvels, imposing cathedral, splendid Cathedral, a large round Romanesque dome, it houses sculptured decorations, provides a fine view of the city at the top, pre-Renaissance paintings, domestic and international air links, direct air links.
Give English equivalents to the following words and word
Match the synonyms in the columns. Translate the pairs and find them in the text.
well-known approximately
bank solid
rich thriving
popular church
occur coast
firm famous
square piazza
splendid construct
build marvel
about go on
cathedral marvelous
halt renowned
excellent happen
continue magnificent
wonder stop
imposing perfect
Match the antonyms in the columns. Translate the pairs and find them in the text.
growth exit
war against
ally external
internal up
entrance enemy
292 Английский язык для турбизнеса и сервиса
for final
down peace
A.D. international
first begin
end B.C.
domestic decline
9. Form antonyms using negative prefixes un-, in-, il-f im-, ir-t dis mis-, поп-.Consult the dictionary if necessary.
Skilled, official, usual, fortunately, popular, particular, direct, satisfactory.
10. What is the meaning of these abbreviations:A.D, B.C.
Find these numbers in the text. Comment upon the numbers. Translate the sentences with these numbers.
10, 13, 14, 15, 16, 80, 1564, 1601, 1603, 1738, 1860, 1173, 1275, 1284.
Retell the text.
Speak about Russian sightseeing attractions.
19. Explain why sightseeing is considered to be one of the most popular types of tourism.
Unit 4.Sightseeing
20. Divide into two groups. One group is for sightseeing tours. The other group is against them. Discuss pros and cons of sightseeing tours.
DIALOGUE 1
Swap roles. 22. Translate into English.
TEXT 2
Read and translate the text.
Pronounce correctly and transcribe. Consult the dictionary if
Necessary.
Uniquely, ethereal, undiscovered, sought, Byzantine Empire, persecution, encounter, endowment, to wind, spectacular, woodcarver, downright, freezing, hearty, stew, embarking, European, guy, heart, right, worth, castle, chateau, wallet, lodging, Province, ignore, rightfully, leisurely, pilgrimage, route, through, patio, cider, fireworks.
Answer the questions.
1. Why is it fine to visit European capitals?
2. Why are small places interesting to travel to?
3. Why are such places difficult to find?
4. Where is Meteora?
5. When was the town of Meteora started? Why?
6. Who live in Meteora now?
7. What can you see in Meteora?
8. Where can you live in Meteora?
9. What is close to Meteora?
10. When is the best time to visit Meteora?
11. Where is Carcassonne?
Unit 4.Sightseeing
12. What is interesting to see there?
13. What is near Carcassonne?
14. What is northern Spain famous for?
15. What are the lodging options there?
16. What food is peculiar there?
17. What is interesting to see in Asturias?
18. When is the best time to go to northern Spain?
19. What can you do there if it rains?
Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
To sop up, lightly travelled, amazingly ethereal, back doors, a bit too far off the beaten track, mega-tourism companies, monastic history, hermits sought peace, isolated pinnacles, coming apart, monastic communities, persecution, a rather inaccessible home, eventually settled, top of a rock called Stylos, endowments, an amazing community, hoisted up, paved road winds, suspended in air, small community, fine carving, downright freezing, warming stews, before embarking, a walled city smack, by golly, definitely worth a day or two, many other interesting things to see, castles perched high on hilltops, easy on your wallet, plentiful, some of the attractions, at a leisurely pace, beautiful solitude, have a cider, local blue cheese, contemplate a trip, walk along the pilgrimage route, tempered by, sweltering in the summer, in the high season, under the covered patio, nature's finest display, incredible.
Make word combinations, translate them and find them in the
Text.
European vacation big uniquely lightly amazingly favorite beaten monastic sought isolated Byzantine coming pirate other such |
encounter persecution raids apart community capitals road Empire spots pinnacles peace vistas places enough ethereal travelled interesting history track |
amazing paved spectacular reasonably excellent fine to avoid late downright warming before European |
woodcarvers things carving worth crowds fall city fit vacation |
Unit 4.Sightseeing
embarking cave freezing high stews areas wine trails
famous season cheap your wallet patio display area options inns storms houses pace fireworks solitude caves route
Columns. Translate the pairs and
at last
cliff
rural
porch
turn
cider
monk
isolation
place
route
walled definitely interesting perched sparkling walking rural painted * * easy on poorest relatively rightfully lodging country rural leisurely beautiful prehistoric pilgrimage high thunder covered finest natural 6. Match the synonyms in the find them in the text. spot track search for beautiful solitude hermit eventually apple wine patio rock bend carving |
accommodation look for
Английский язык для турбизнеса и сервиса
fall speed
plentiful autumn
country wood craft
lodging a lot of
pace splendid
Match the antonyms in the columns. Translate the pairs and
find them in the text. | |
difficult | expensive |
top | warm |
community | close |
except for | urban |
late | low |
cold | easy |
rural | bottom |
remote | rickets |
nigh | society |
poorest | early |
cheap | including |
Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.
Verb | Noun | Adjective | Adverb |
inaccessibly | |||
danger | |||
undiscovered | |||
to travel |
Speak about... your last sightseeing tour.
15. Explain why some people prefer travelling to European capitals and others like visiting small "undiscovered" places.
Translate into English.
1.
What are you doing this evening, Jules? I don't have anything planned.
I'm going out for a meal with some people from our Toronto branch. Whv don't vou come with us? Great. I'd love to.
Well, it's half past six now. Let's meet in the bar at eight o'clock. Fine. That'll give me time to get changed.
2.
Patrick: Jules: Patrick: Jules: Patrick: Jules: |
Patrick: Henri: Patrick: Henri: |
Would vou like to join us for a drink. Henri? I'd love to but I'm a bit tired. It's been a long day. Some other time maybe? Yes, whv not Saturday evening?
14. Role play.
|
Call your friend and invite him/her to go out with you to/for... (choose the place and occasion). Discuss time and place. Use phrases from the dialogues
Receive a call from your friend who wants to invite you to go out with him/her. Thank for the invitation. Accept politely and willingly. Discuss time and place. Use phrases from the dialogues.
Swap roles.
DIALOGUE 5
Receptionist: FVank: Receptionist: Frank: Receptionist: Mr. Parneil: Receptionist: Mr. Parneil: Receptionist: Frank: |
Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.
PHONE CALL
Parneil Investment Company.
Hello, I'd like to speak to Wally, please.
And your name, sir?
This is Frank, Frank Baxter.
Just moment, Mr. Baxter.
Yes, what is it?
Frank Baxter is on line two.
Tell him, Г11 call him back.
Yes, Mr. Parneil. I'm sorry, Mr. Baxter, Mr. Parneil is out right now. Can he call you back?
No ... no, that's all right. Tell him I'll call back later. Thank you.
15. Mr. Baxter called other friends. Dramatize the conversations using the phrases below.
• I'm sorry, Mr. Baxter, Mr. Franklin is awav on business. Can I take a message?
Student В |
• I'm sorry, Mr. Baxter, Mr. Trilling is in a meeting. Would you like to leave your name and number?
16. Role play.
Student A
You want to call a person you need to talk to. But the person can not talk to you right now. Apologize and
You are a secretary. A person wants to speak to your boss but you boss doesn't want to speak to him/her.
ask the person to call you back, leave you name and number | Refuse politely. Make up reasons why your boss can not speak to him/ her without saying that he doesn't want to. |
You want to call a person you need to talk to. But the person can not talk to you right now. Ask when you can call again. | You are a secretary. A person wants to speak to your boss but you boss doesn't want to speak to him/her. Refuse politely. Make up reasons why your boss can not speak to him/ her without saying that he doesn't want to. |
Swap roles. |
DIALOGUE 6
Read and dramatize the dialogue. Find out the meanings of the underlined words and phrases.
MESSAGE
Jeff: Hello?
Pat: Hello, is Annie there?
Jeff: No, Pm sorry, she stepped out. Pm expecting her back in about half an hour.
Pat: Jeff, this is Pat.
Jeff: Oh, hi Pat.
Pat: Oh, hi, how are you doing? Oh, look, could vou give Annie a message for me?
Jeff: Sure. Let me find a piece of paper here. Wait a second. Oh, I got one. What's the message?
Pat: Pm supposed to be meeting Annie for lunch at Greenbeans restaurant. Would you ask her to look and check if she has my French- Italian dictionary? And if she does — tell her to bring it along.
Jeff: OK, bring your French-Italian dictionary if she has it.
Pat: Right. Thanks, Jeff. How are vou doing?
Jeff: Oh, not bad. My knee hurts a lot after we had played tennis too much, how are you?
Pat: Good. Pm busy now. Pm very busy in the office. Oh, Jeff. I almost forgot. Look, Pm running a little late this morning. Tell Annie that I can't meet her until 1:30.
Jeff: ОК. 1:30 I'll tell her.
Pat: Good, look, I got another call on another line. I've got to go.
Jeff: OK. Have a good day! Bye.
Pat: Bye! Thanks.
17. Role play.
|
Swap roles. |
DIALOGUE 7
Read and dramatize the dialogue.
A CALL FROM THE BOSS
Louise: Andy, this is Louise. Can you hear me? Andy: Are you on the mobile?
Louise: Yes, I'm on my way to London. But there's a lot of traffic. Listen, don't forget to book my hotel in Lisbon for tomorrow. Andy: I've already done it. I booked it yesterday. Louise: Great. Have you picked up my tickets yet? Andy: No, I haven't been to the travel agent's yet. I'm going this afternoon. But I've confirmed the flight times with the travel agent. You're leaving at 8.30. Louise: Have you rented a car for me? Andy: Yes, I have. You pick it up at the airport. Louise: What about the fax to Brazil? Andy: I've finished it but I haven't sent it yet. Louise: And the report? Have you written it yet? Andy: Yes, it's on your desk. Don't forget to sign it before you leave. Louise: Great. Oh, I nearly forgot! The most important thing of all!
Have you found my passport? Andy: Yes, luckily! It was in your drawer under some documents. Louise: Brilliant. That's it then. See you later. Bye. Andy: Bye.
18. Role play. |
HAVE YOU DONE THAT?
Student В |
Student A
Call your friend or your mother or your secretary; ask him/her if he/ she has done something you asked to do before.
(Use Present Perfect when asking)
Answer your friend or son/daughter or boss. Give details of what you have done and give reasons why you haven't done something and tell him/her when you will do that.
(Use Present Perfect or Past Simple or Future Simple where necessary)
Swap roles. 19. Translate into English.
ДЕЛОВОЙ ТУРИЗМ: ЗАРУБЕЖНЫЙ ОПЫТ
Мальта — одно из самых удачных мест в Европе для проведения конференций и конгрессов. На острове 12 бизнес-отелей уровня 5* на 4550 мест и 12 бизнес-отелей 4* на 5650 мест, в которых могут проходить крупные конференции, а также много других гостиниц высокого класса с прекрасными возможностями для деловых людей. Большинство этих отелей расположены неподалеку друг от друга, и даже очень большие группы участников конгрессов можно легко расселить в нескольких соседних отелях высокого класса. При этом Мальта очень компактна, переезды отнимают мало времени, поэтому программа конференций может быть очень насыщенной. Деловая часть встреч прекрасно дополняется экскурсиями и всевозможными инсентив-программами, например, обрядом посвящения в мальтийские рыцари или ужином в старинном замке с театрализованным рыцарским турниром. И конечно, огромным преимуществом проведения конференций на Мальте является наш прекрасный климат и возможности для всех видов морского отдыха.
Российский рынок инсентив-туризма в своем становлении прошел несколько этапов. До конца 90-х он в основном представлял собой «поощрительную» часть выездных конференций, включавшую экскурсионные программы, отдых у моря и активное застолье. Теперь это самостоятельные поездки с целью поощрения и мотивации отдельных сотрудников или сплочения коллектива.
20. Write an essay on the topic "Business travel in..." (choose and city or country).
PROJECT WORK
Work out a week-long business travel program for a group of businessmen working in... (choose any industry). Include meetings, visiting exhibitions, conferences or congresses and sightseeing. Work out the itinerary comprised of one or several cities or countries. Make all necessary travel arrangements including visas, tickets, transfers and accommodations. Present your program to your clients.
Unit 7. Jobs And Careers At Tourism And Hospitality
Industries
GROUP TALK
• Have you thought of the career you want to have? What is it? Why? What are your goals?
• What are your plans to achieve your goals?
TEXT 1
Vocabulary
buzzword — модное словечко, специальный термин, произносимый
с целью произвести впечатление на дилетантов solely — единственно, исключительно, только, самостоятельно booming — резкий подъем, расширяющийся, процветающий to expand — расширяться council — совет
responsible for — нести ответственность, отвечать за... employment — занятость human resources — человеческие ресурсы incredibly — невероятно, чрезвычайно, крайне diverse — разнообразный, многообразный to comprise — включать, содержать conventions — конвенция, собрание, съезд beverage — напиток
ancillary — вспомогательный, добавочный, служебный piece — зд: статья
consolidation — объединение, укрепление, слияние mode — образ действий, вид, состояние to merge — поглощать, сливать(ся), соединять(ся) to acquire — приобретать career — карьера
exposure — подвергание какому-то воздействию facets — грань, аспект, сторона relative — относительный
job security — гарантия занятости у данного работодателя, обеспеченность работой obvious — очевидный
option — выбор, альтернатива, возможный вариант patience — терпение flexibility — гибкость
interpersonal skills — коммуникабельность, умение общаться, налаживать контакты с людьми service — обслуживание
first and foremost — прежде всего, в первую очередь, во-первых sensitivity — чувствительность, восприимчивость, способность к
быстрому реагированию awareness — осведомленность, информированность executive — зд: директор
MBA = Master of Business Administration — степень магистра в сфере бизнеса
to transfer — перемещать, переносить, переводить experience — опыт, жизненный опыт academic credential — аттестат, диплом об образовании advanced studies — занятия, курс повышенного типа для продолжающих обучение pros and cons — за и против benefit — выгода gratis — бесплатно, даром actually — действительно
downside — отрицательная сторона, обратная сторона, нижняя сторона
especially — особенно
to work long hours — работать много времени, больше 40 часов в неделю, работать сверхурочно, работать в вечернее время и выходные
notice — извещение, сообщение, уведомление, предупреждение ethics — этика to require — требовать
profound — сильный, глубокий, основательный implications — последствия, результаты profit — прибыль
community — сообщество, общество, община fair — справедливый
wage — зарплата
to exploit — эксплуатировать
environment — окружающая среда
Read and translate the text.
CAREERS IN TRAVEL AND TOURISM
Globalization is not a buzzword solely associated with international business. It has translated into a booming new career possibility: expanded services in the travel and tourism industry.
According to the World Travel and Tourism Council (WTTC), the industry "already is responsible for more than 10 percent of global employment." Dr. Brian White, director of the WTTC's Human Resources Center in British Columbia, says the field is incredibly diverse and comprised of seven major areas:
• Airlines/transport;
• Conferences and conventions;
• Arts and culture;
• Hotels, food and beverage;
• Ecotourism;
• Outdoor recreation;
• Ancillary services associated with tourism.
Industry Trends
With all this opportunity, where should you concentrate your efforts? Focusing on the market's demands may lead to more job openings.
On the corporate side, according to a piece on the industry trends online, the travel and tourism industry is "in consolidation mode." This means that smaller companies are merging or being acquired by the big players like American Express, Marriott and Carlson Wagonlit. So it might make sense to begin your career with one of the larger corporations, where you can gain exposure to many facets of the business while having relative job security.
An obvious trend is the increase in Internet service. The Web has created new and different career options for those interested in travel careers. Individuals can work for sites like CheapTickets.com, Orbitz and Travelocity.com.
Additionally, journalists may see more travel writing opportunities available in the traditional magazines like Conde Nasi Traveller and National Geographic Traveller, as well as online publications.
Characteristics for Success
You must have patience, flexibility and excellent interpersonal skills. This is a service industry, first and foremost. Cultural sensitivity and awareness are critical, as tourism professionals deal with different countries and cultures.
Senior level executives generally have MBAs and develop skills and competencies that can be transferred across sectors. Mid-level professionals heed a mix of practical experience and academic credentials, according to Dr. White, who also teaches in the field. For example, individuals might work full-time in the travel sector while going part-time for an advanced certificate in travel and tourism.
Pros and Cons
One obvious benefit of working in the travel and tourism industry is the opportunity to actually hop on a plane and see many locales at low prices, or even gratis. Another benefit for many is the fact that it is an international field that changes along with global trends.
One of the downsides to the business, especially the hotel and restaurant side, is the long hours. Management must often work evenings and weekends. Individuals are often asked to move to a new location without much notice.
Ethics and Tourism
Dr. White reminds us there is a strong set of ethics required in the field of tourism, noting the industry has profound economic implications for a country's economy and people. It is important for individuals to consider their responsibilities, says Dr. White. Tourism is about more than making a profit; it involves benefiting local communities, creating jobs that provide fair wages and not exploiting the environment.
By Nina Segal
TEXT WORK
1. Pronounce correctly and transcribe. Consult the dictionary if
necessary.
Buzzword, council, human, resources, incredibly, diverse, ancillary, piece, merging, to acquire, career, security, obvious, increase, patience, flexibility, excellent, interpersonal, service, first, foremost, awareness, senior, executive, experience, credentials, might, while, gratis, actually, especially, ethics, required, profound, communities, fair, wages, exploiting, environment.
2. Answer the questions.
1. What impact has globalization on tourism industry?
2. How many people does the tourism industry employ?
3. What is tourism business comprised of?
4. What should you concentrate on to be successful?
5. What is the trend in tourism industry on the corporate side?
6. Why is it better to start a career with one of the larger corporations?
7. What is going on with the Internet services?
8. Which way does this change influence different career options?
9. What career opportunities does the Internet offer?
10. What characteristics do you need for success?
11. What education does a senior manager need?
12. What are the benefits of working in the travel and tourism industry?
13. What are the downsides of the business?
14. What ethic principles are required in the field of tourism? Why?
15. What is tourism business all about?
3. Give Russian equivalents to the following words and word
combinations. Find and translate sentences with them in the
text.
Buzzword, booming new career possibility, expanded services, World Travel and Tourism Council, global employment, Human Resources Center, conferences and conventions, outdoor recreation, with all this opportunity, more job openings, on the corporate side, a piece, in consolidation mode, make sense, gain exposure to many facets of the business, career options, individuals can work for sites, additionally, online publications, a service industry, first and foremost, cultural sensitivity, senior level executives, MBAs, transferred across sectors, work full-time, advanced certificate in travel and tourism, obvious benefit, hop on a plane, downsides to the business, long hours, without much notice, a strong set of ethics required, profound economic implications, consider their responsibilities, benefiting local communities, fair wages, not exploiting the environment.
4. Give English equivalents to the following words and word combinations.
Ассоциируется только с...; международный бизнес; согласно..; отвечает за..; очень разнообразный; состоит из; искусство и культура; гостиницы; еда и напитки; ассоциируется с туризмом; направления развития индустрии; сконцентрировать свои усилия; требования рынка; может привести к...; слияние компаний; приобретаются крупными компаниями; начать карьеру; относительная уверенности в сохранении работы у данного работодателя; очевидная тенденция; увеличение Интернет услуг; традиционные журналы; личные качества, необходимые для успеха; терпение; гибкость; коммуникабельность; осведомленность; иметь дело с...; навыки и компетенции; профессионалы среднего звена; смесь практического опыта и академического образования; работать неполный рабочий день; за и против; возможность; увидеть много мест за низкую плату или даже бесплатно; другое преимущество; изменяется в ногу с глобальными тенденциями; работать вечером и в выходные; переехать на новое место; напоминать нам; экономика страны; получать прибыль; создавать рабочие места.
5. Make word combinations, translate them and find them in the
|
larger gain
facets of job
internet
career
travel
writing
traditional
online
interpersonal
service
cultural
tourism
different
senior
transferred across
mid-level
practical
advanced
obvious
downsides
restaurant
work
new
much
academic
economic
country's
consider their
making
local
creating
fair
exploiting
magazines
opportunities
publications
careers
corporations
skills
industry
options
exposure
sensitivity
sectors
service
the business
professionals
countries
level
security
communities professionals a profit
responsibilities
experience
credentials
economy
implications
notice
jobs
certificate
wages
location
benefit
evenings
the environment
to the business
side
6. Match the synonyms in the columns. Translate the pairs and find them in the text.
article trade over the world drink opportunity work focus jump various board salary alone location buy web job option |
solely business possibility council global hop beverage concentrate job opening acquire piece diverse wage internet job locate |
7. Match the antonyms in the columns. Translate the pairs and
|
8. Form antonyms using negative prefixes ил-, in-, И-, im-, ir-, dis-, mis-. Consult the dictionary if necessary.
Possible, fair, responsibility, to lead, interesting.
9. Retell the text.
10. Choose the right word from the list below. Mind the forms of the words. Translate the article.
CARVE OUT A CAREER IN CATERING
Weekends________________________ many workers a much-needed
chance to relax and recharge — unless they______________________________ in the
catering business. That's because Saturdays and Sundays are usually prime___________________ for catered events. In fact, for catering workers, many of whom are students and stay-at-home_________
in need of flexible schedules, weekend and____________________________ hours are
made to order.
So if you like to mingle with____________________________ , prefer a flexible
work schedule and favor an active work_______________________________ , the
catering industry may be right for you.
A Flexible Job
Catering jobs come in all_______________________ shapes and sizes,
according to Bill Hansen, president of Miami-based Bill's Catering and
Leading____________________ of America. "There are jobs in
__________________ halls, off-premises caterers that cater in a variety of arenas, as well as home-party caterers," he says.
What's more, the catering industry offers hourly workers much more
________________ than the restaurant business does. Once you begin
to work for a catering firm, you can pick and_____________________________ ____________________________ when
you want to work," he says, adding that being available at a moment's notice can___________________________ you land assignments.
Stranger; parent, caterer; banquet, time, evening, environment, flexibility, to help, to offer, to work, to choose, different.
11. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.
Verb | Noun | Adjective | Adverb |
employment | — | ||
to travel | |||
additionally | |||
possible |
12. Fill in the blanks with prepositions from the last below where
necessary. Translate the article.
THE RIGHT INGREDIENTS
Stamina is a key ingredient... success ... catering. "There is a lot ... schlepping, walking and heavy lifting," warns Hansen.
"You spend a lot ... hours ... your feet," says Feinstein. "These are not 9-...—5 jobs. Your call time [the time you need to appear] could be 6 a.m."
... the same time, a benefit associated ... this type ... work is free food. "You definitely get fed," she adds. "Sometimes you get ... really good food, and other times you get... the staff meal."
Job seekers should pay close attention ... personal grooming. As is true ... the food being served, looks matter. When walking......................................................... an interview, look like you are applying ... a job and not the role ... a guest ... a party.
At, to, in, on, of, for; with.
13. Put the verbs in the right forms. Translate the article.
HOW TO FIND A JOB
The most important piece of advice to job seekers with minimal experience (to be) (to be) honest. Experience in this field (to be) not something you can (to fake). Someone (to see) through you. Instead, (to approach) potential employers with a can-do attitude. "Offer to do anything to get your foot in the door," the seasoned people (to advise). "This (to include) washing dishes, food prep and being a gofer." This (to be) also a great way (to see) if the catering business (to be) right for you.
"Be willing (to make) a little bit less (to start) and you probably (to get) a break," they (to add).
If you (to prepare) (to start) as a server, for instance, you (to have) a pretty good chance at landing a long-term job in the field without formal training or experience, because some caterers would rather (to train) someone (to do) things their way.
14. Agree or disagree with the following statements. Give your reasons.
For agreement use: I entirely agree. I think it is so. Fm with you here. As far as I know it's true.
For disagreement use: I don't really agree. I don 7 think so. I think you are mistaken here. As far as I know that's not right.
1. Globalization has no impact on international business.
2. The tourism industry is incredibly diverse.
3. The industry is comprised of ten major areas.
4. Travel and tourism industry is in consolidation mode now.
5. The increase of Internet services offers more job opportunities.
6. Tourism industry is a service industry.
7. Tourism professionals must be patient and tolerant.
8. Travel business is an international business field.
9. One of the benefits of the restaurant business is long hours.
10. Tourism has no economic implications for a country and its people.
11. Tourism is all about making a profit.
15. Discuss:
1. The impact globalization has on tourism industry.
2. The trends that help you find a good job in travel and tourism industry.
3. The impact Internet development has on the travel and tourism industry.
4. Characteristics you need for success in travel and tourism business.
5. Education needed for senior management and mid-level professionals in the travel and tourism industry.
6. Economic implications of travel and tourism industry for countries and people.
16. Divide into two groups: discuss pros and cons of travel and tourism industry.
COVER LETTER OR LETTER OF APPLICATION
17. Read and translate the cover letter.
12 October, 2005
Human Resources Department Rembrandt Travel, Ltd. 76 Fulton Street, London N5 KL4.
To Whom It May Concern,
I wish to apply for the position of Assistant Manager, advertised in the "The Sunday Times" on October 11, 2005.
As you will see from the enclosed resume, I have two years experience working for different hotel groups in Russia and the USA. During this period I gained an intimate knowledge of the hotel industry in both countries and I feel I'm ready for this new challenge.
At present I am taking the English for Tourism course at William & Mary College.
My native language is Russian, and I also speak good French and basic Spanish.
Consider me for an interview.
Yours sincerely,
Shestak Julia Shestak
18. Write your own letter of application to the desired position. Use the pattern.
Date Address
Greeting (Dear Mr./Mrs. Simpson, or Dear Sir/Madam, or To Whom It May Concern, depending on the situation)
You objective and short description of your experience and/or qualifications that make you the best candidate for this position. Make notice of the enclosed resume or CV. (max 2—3 sent.)
Reference to the source of information or how you came to know about the particular open position. (Give name, date and issue number for the newspaper; or full address for the web site; or full name of the person who told you about the particular position.)
Consider me for an interview. (A necessary phrase to be used in cover letter or letter of application.)
Closing (e.g. Yours faithfully, or Yours sincerely, or Yours truly,) Your signature in ink Your full name (Firstname Lastname)
RESUME
19. Read and translate the resume.
Julia Shestak 83 St. James St, Willamsbours, VA, USA
Phone: 1-640-345-5527 E-mail: julial5yahoo.com
Objective: I apply for the position of Assistant Manager. I have a two years experience of hotel work and possess an intimate knowledge of the hotel industry in Russia and the USA.
Education:
1998—2003, South-Russia State University of Economics and Service, Rostov-on-Don, Russia, Department of Service, the Chair of Social and Cultural Service and Tourism, Honour Degree Diploma. Majors: Hospitality Industry, English.
1988—1998, Secondary school # 5, Rostov-on-Don, Russia. Certificate of Maturity with Honours (Silver medal).
Experience:
April 2005 — present, Holiday Inn Hotel, Jamestown, USA. Responsible for improving administrative methods, general supervision of the front desk work and housekeeping staff work. Manage groups of receptionists (4 people) and housekeepers (12 people), do scheduling, maintain productivity.
May 2004 - April 2005, Holiday Inn Hotel, Jamestown, USA. Front desk receptionist. Responsible for reservations, check-ins and check-outs, room service, timely housekeeping, phone calls and assistance to hotel guests. Promoted to the position of the assistant manager.
June 2003 — May 2004, hotel "Moscow", Rostov-on-Don, Russia. Receptionist. Responsible for phone calls, reservations, check- ins and check-outs, housekeeping. Was offered a receptionist position at Holiday Inn.
January 2000 — May 2003, university library, South-Russia State University of Economics and Service, Rostov-on-Don, Russia, part-time position of a secretary. Duties: typing and filing correspondence, answering phone calls, sending and receiving faxes, general office work.
Interests: reading, tennis, swimming.
Languages: Russian (native), English (fluent), French (good), Spanish (basic).
Computer skills: advanced user of all Microsoft Office programs (Word, Excel, Power Point, Corel Draw, Visio, and Adobe Photoshop).
References available upon request.
20. Write you own resume using the following pattern and the example above.
|
Date of entering (year) — date of graduation (year) or present, name of the institution or high school, location, department and chair if applicable, major subjects studied, degree, type of the document received or "Diploma/Degree/Certificate expected in (date)".
Working experience (in the reverse order, i.e. put last position first) Starting date (month, year) — date of leaving (month, year), name of the company, location, type of business if necessary, position(s) held, duties, promotions, awards if applicable, reasons for leaving.
Describe three last positions in detail, giving quantitative-qualitative characteristics; describe other positions briefly.
Volunteering work (if applicable)
Language skills (including level of proficiency for foreign languages e.g. basic, good, fluent; indicate the native language).
Computer skills (name computer programs you are familiar with, indicate the level of proficiency, e.g. literate, user, advanced user, professional programmer).
Interests and hobbies.
Achievements and awards/rewards.
References (names of people and their contact information) or "References available upon request" if the necessity of references was not mentioned in the job advertisement.
21. Speak about... things to be stressed in a resume.
22. Translate into English.
ГОТОВИМСЯ К СОБЕСЕДОВАНИЮ
Цель первой встречи с работодателем — показать, что навыки, знания и опыт соискателя как нельзя лучше соответствуют требованиям рассматриваемой позиции. Во время интервью необходи-
mo продемонстрировать знание профессии, компании и отрасли, к которой относится искомая позиция, желание кандидата работать именно в этой компании. Проводя интервью, работодатель проверяет коммуникативные навыки соискателя, уверенность в себе, мотивацию и инициативность.
Как подготовиться к интервью ?
Первый шаг в подготовке к интервью — сбор сведений о компании, в которую вы идете на собеседование, и о людях, с которыми вам предстоит встретиться. Полезную информацию можно получить разными способами. Первый и самый доступный — знакомство с сайтом компании в Интернете. Кроме того, многие организации распространяют свои проспекты и рекламные брошюры. Попробуйте найти статьи о компании в газетах или журналах. Побеседуйте с человеком, работающим или работавшим в этой организации. От него можно узнать массу полезных вещей, но следует учитывать субъективную окраску таких рассказов.
Что желательно знать о компании, в которую вы идете на интервью:
• какие продукты или какие услуги предлагает;
• популярность предлагаемых направлений;
• какова история компании;
• стабилен ли состав сотрудников;
• имеет ли региональные представительства в России;
• кто основные конкуренты;
• входит ли в какое-либо более крупное объединение;
• с какими перевозчиками, страховщиками сотрудничает компания.
Также необходимо провести самоанализ и обдумать ответы на вопросы, которые вам могут быть заданы на собеседовании. Одни вопросы могут носить чисто практический характер («Готовы ли вы проводить 30 % времени в командировках?»), другие — преследовать цель оценить вашу мотивированность, определить круг ваших интересов, проверить профессиональную компетентность, осведомленность о компании и отрасли, умение быстро находить правильные решения.
23. Write an essay on the topic "My Future Career As I See It".
TEXT 2
Vocabulary
dish room — зд: кухня
boardroom — зал заседаний совета директоров
hospitality — гостеприимство, индустрия гостеприимства
probably — возможно
to wait tables — обслуживать столики
prep = prepare/preparation — приготовить, приготовление
reward — награда
worth — стоит
lean — неприбыльный
newcomer — новичок
urban — городской
to top — возглавлять, быть сверху
hot — зд: актуальный, насущный, требующийся
chef — шеф-повар
PhD = Doctor of Philosophy — степень доктора наук
to consider — считать, думать, полагать
to gamble — играть в азартные игры
to pop up — появляться
to usher — усаживать, показывать места
usher — билетер
envy — зависть
essentially — существенно, по существу
rock band — рок группа
to obtain — получать
opening — вакансия
venue — (общественное) место
attitude — отношение
to land a position — получить должность
to break in — ворваться, попасть, прорваться
to pay dues — платить налоги, платить по счетам
to discourage — лишать мужества, приводить в уныние, удручать
dishwasher — посудомойщик
owner — владелец
to aspire — стремиться
a must — обязательное условие
entry-level job — работа начального уровня
to provide opportunities — предоставлять возможности
furthermore — более того rapidly — быстро
to operate 24/7 — работать 24 часа в сутки семь дней в неделю
to recognize — понимать
to compete — соревноваться
to make adjustment — приспособиться
consecutive — последовательный
day off — выходной день
excessive — непомерный, чрезвычайный, чрезмерный
to work overtime — работать сверхурочно
burnout — изнеможение, истощение
detrimental — приносящий убыток, пагубный, вредный
to encourage — вдохновлять
to exemplify — показывать, являть собой пример, служить примером
to excel — превосходить, превышать, быть значительнее, отличаться
to advance — двигать(ся) вперед, продвигать(ся)
burger — гамбургер
joint — место, заведение
open mind — открытый, восприимчивый ум
bias — предубеждение, предвзятость, пристрастие
envision — представлять себе
store — магазин
to throw in — бросать, добавлять cost — расходы insurance — страховка maintenance — техобслуживание repair — ремонт
to whet the appetite — возбуждать аппетит
stock options — выплата зарплаты акциями предприятия
entertainment — развлечение
Read and translate the text.
HIT YOUR STRIDE IN HOSPITALITY
If you'd like to work in an industry where it's possible to go from the dish room to the boardroom, a career in hospitality may be right for you. You'll probably have to wait tables and prep a few meals in between, but the rewards are well worth the work.
And while the hospitality industry has kept itself lean over the past two years, there will be a growing number of opportunities for newcomers as the economy continues to grow. Urban areas tend to have more hospitality jobs than rural areas, with tourist meccas topping the list.
"People always have to eat," says Gerald Fernandez, president of Providence, Rhode Island's Multicultural Foodservice & Hospitality Alliance (MFHA). "That gives you some job security."
What's Hot?
Service-oriented positions and chef jobs are currently on employers' radars, according to Robert Bosselman, PhD, director of Florida State University's Dedman School of Hospitality Business clubs and private clubs, as well as colleges, schools and hospitals are good options to consider.
If you're willing to take a gamble, consider working in the gaming industry. Casinos are popping up all over the country.
Need to get away from it all? Work at a major resort or on a cruise ship.
If you're a sports enthusiast, you can root for your home team while ushering in the fans. And don't forget the major arenas and stadiums. You will be the envy of all your friends when they find out you're essentially getting paid to see your favorite rock band in concert.
Break In
So how does one go about obtaining a position in this industry? Bosselman notes that there are openings in hospitality venues in every city. Visit the restaurants, hotels, stadiums, etc., that you are interested in working for with a positive attitude and a good work ethic, and you'll likely land a position.
Be Ready to Pay Your Dues
Don't be discouraged if you're offered a position as a dishwasher. Bossleman points out that some of today's top chefs and restaurant owners started their careers washing dishes. If you aspire to move up in the kitchen or be a restaurant owner, back-of-the-house experience is a must.
Fernandez says entry-level jobs provide opportunities to learn the basics, such as sanitation and food preparation. Furthermore, "the industry is growing so rapidly, that if you are motivated and people-ori- ented, you will move up quickly within the organization," he says.
Balancing Your Plate
The hospitality industry may operate 24/7, but that doesn't mean you'll be working around the clock. The industry recognizes that employees seek work/life balance. To compete for talent, companies are making adjustments. Progressive hospitality organizations are giving employees consecutive days off and are not requiring excessive amounts of overtime. They recognize that employee burnout is equally detrimental to the employers and patrons as it is to the employees.
Seek Excellence
Fernandez encourages job seekers to look for an organization, company or brand that exemplifies what they would look for when dining out or staying in a lodging facility — cleanliness, positive attitude of the servers and inclusiveness, for instance. These are the types of places where you will most likely have opportunities to excel and advance.
Find a company that demonstrates excellence, even if it's a burger joint. Organizations that focus on excellence usually pay attention to their employees' needs.
Keep an Open Mind
Don't let your biases get in the way. If you envision yourself driving around town in a new car, start applying for positions in the fast-food industry. Oak Brook, Illinois-based McDonald's believes in promoting hourly workers into management positions. Stick around long enough, and you may be one of the many general store managers who receive company cars for business and personal use. The company will even throw in the cost of insurance, maintenance and repairs. If that doesn't whet your appetite, maybe such benefits as stock options, medical and dental insurance, and the opportunity to participate in an entertainment program will do the trick.
By Roberta Chinsky Matuson
TEXT WORK
1. Pronounce correctly and transcribe. Consult the dictionary if
necessary.
Boardroom, reward, worth, lean, urban, chef, cruise, ushering, essentially, dues, discouraged, owner, to aspire, furthermore, excessive, burnout, detrimental, to encourage, exemplifies, to excel, burger, joint, biases, envision, enough, store, receive, throw, insurance, maintenance, repairs, whet, appetite, options, entertainment.
2. Answer the questions.
1. What is possible in hospitality industry?
2. What areas have more hospitality jobs then others?
3. What positions are currently on employer's radar?
4. Who can consider working in a casino?
5. What are your options if you are a sport enthusiast or music fan or want to get away from it all?
6. What do you need to do to find a job in this industry?
7. What can you achieve in this industry?
8. What is a must if you want to become a restaurant owner?
9. What opportunities do entry-level jobs provide?
10. What are the usual working hours in hospitality industry?
11. Does it mean you will work 24/7?
12. What do progressive hospitality organizations offer to their employees?
13. What do progressive hospitality organizations recognize?
14. What kind of organization should job seekers look for? Why?
15. What do you need to do when working in hospitality?
16. What positions do you need to apply for if you envision yourself driving around town in a new car?
17. What benefits can companies provide their employees?
3. Give Russian equivalents to the following words and word
combinations. Find and translate sentences with them in the
text.
Dishroom, boardroom, to wait tables, prep a few meals, kept itself lean, newcomers, tourist meccas, what's hot, service-oriented positions, on employers' radars, PhD, good options to consider, to take a gamble, to get away, major resort, sports enthusiast, root for your home team, ushering in the fans, openings in hospitality venues, a good work ethic, you'll likely land a position, to pay your dues, don't be discouraged, if you aspire, back-of-the-house experience, entry-level jobs, sanitation, people-oriented, balancing your plate, operate 24/7, you'll be working around the clock, employees seek, adjustments, progressive hospitality organizations, School of Hospitality, consecutive days off, excessive amounts of overtime, employee burnout, seek excellence, job seekers, brand that exemplifies, staying in a lodging facility, opportunities to excel and advance, burger joint, focus on excellence, to keep an open mind, biases, applying for positions, the fast-food industry, management positions, stick around long enough, medical and dental insurance, sabbatical program.
4. Give English equivalents to the following words and word
combinations.
Если вам хочется; карьера в индустрии гостеприимства; как раз для вас; награда стоит этой работы; за последние два года; растущее число возможностей; городские районы; сельские районы; появляться (2); возглавлять список; работа шеф-повара; деловые клубы; игровая индустрия; по всей стране; круизное судно; главные арены и стадионы; вызывать зависть у друзей; узнать (обнаружить); вам действительно платят; любимая рок группа на концерте; посетить ресторан; с положительным настроением (настроем); если вам предложили; должность посудомойщика; указывать; владелец ресторана; сделать карьеру; предоставлять возможности; узнать основу; приготовление пищи; более того; отрасль развивается так быстро; внутри организации; работать 24 часа в сутки семь дней в неделю; это не значит, что...; баланс жизни и работы; соревноваться в привлечении талантов; приносящий убытки работодателям и владельцам; искать организацию; чистота; например (2); обращать внимание на нужды сотрудников; не позволять; вмешиваться (мешать); если вы представляете себя...; разъезжать по городу; продвижение по службе; почасовики (сотрудники, работающие за почасовую оплату); менеджер магазина; получить машину компании; стоимость страховки, техобслуживания и ремонта; удовлетворить аппетит; выплата зарплаты акциями; возможность участвовать; сделают свое дело.
5. Make word combinations, translate them and find them in the
|
service-oriented chef
employers' to take major cruise
sports
home
major
getting
rock
positive
work
top
restaurant
entry-level
provide
food
growing
employees
work/life
consecutive
excessive job
lodging
positive
opportunities
demonstrates
burger
pay
envision
hourly
stick around
store
company
stock
dental
a few meals
ship
for you
jobs
radars
tables
¥ * *
ethic
chefs
attitude
band
owners
jobs
paid
enthusiast
opportunities
days off
preparation
so rapidly
team
seek
balance
arenas
* * *
amounts
long enough
insurance
workers
seekers
yourself
managers
attention
facility
cars
attitude
to excel
options
excellence
joint
6. Match the synonyms in the columns. Translate the pairs and
|
7. Match the antonyms in the columns. Translate the pairs and find them in the text.
urban
top
major
employer
detrimental
positive
entry-level
within
day off
minor senior level working day bottom outside beneficial rural employee public negative |
private
calls for help when |
8. Make a summary of the text.
9. Choose the right word from the list below. Mind the forms of the words. Translate the article.
CONCIERGE CAREERS
Are you the person that
searching for hard-to-find items? Do friends and family members always contact you for_______________ recommendations? You could get
paid to do this; in________________ , such a role is known as that of a
________________ — French for "keeper of the keys."
No two days in the life of a concierge are the____________________________ .
"There is so much variety in our______________________________ ," says Stephanie
Leese, a hotel's assistant chief concierge, in Chicago. "Our days are spent
reacting to_________________________ requests, as well as creating,
_______________ and executing an experience that will delight our
clients. When we are not at our_____________________________ , we are out scouting for new recommendations or personally thanking our contacts for
________________ our guests."
According to Sara-Ann Kasner, Minneapolis-based president and of the National Concierge Association, concierges are_______ for filling "any request that is legal,
_________________ and appropriate." Some days might involve tracking down lost airline_________________ or picking up jewelry for a
client from a local retailer. You might even find yourself arranging for a rare_____________________ of wine to be delivered to your client's customer 10,000 miles away. Other duties include recommending restaurants, area ____________________ and transportation services to hotel guests.
Incoming, assisting, developing, restaurant, hotels, posts, attractions, tickets, work, everyone, concierge, founder, bottle, ethical, responsible, same.
10. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.
Verb | Noun | Adjective | Adverb |
excellence | |||
to encourage | |||
excessive | |||
to continue |
11. Fill in the blanks with prepositions from the last below where necessary. Translate the article.
NOT A 9-TO-5 JOB
... the hotel business, you will definitely need to work nights and weekends. You also need to make yourself as invaluable ... the organiza-
tion as possible. You will need to join associations and travel... your area to keep your network and information...................................................... date.
A good hotel manager spends her off-hours looking ... the city ... her clients' point ... view. She notes such details as how many steps it takes to get... one location ... another and all kinds ... additional information she thinks her clients need to know. For example, if a client wants to try a new restaurant... town located ... an area ... transition, she wants to be sure she tells him that before she sends him ... that direction.
In, to, at, of, up, from, throughout.
12. Agree or disagree with the following statements. Give your rea-
sons.
For agreement use: Yes, I think so. Fd like to think so. I quite agree with you. That's absolutely right. Of course it is.
For disagreement use: I don't think so.
I'm afraid Fm not with you here. I disagree. That's not true. Nonsense.
1. Hospitality industry has been very profitable over the last two years.
2. There is a growing number of opportunities for newcomers in hospitality.
3. Rural areas have as many job opportunities in hospitality as the urban areas.
4. Service-oriented positions are in high demand.
5. You can get paid to see your favorite rock band in concert.
6. Positive attitude will never help you in finding a job.
7. Be discouraged if you are offered a position as a dishwasher.
8. Some of today's top chefs and restaurant owners started their careers washing dishes.
9. Hospitality industry is growing very rapidly.
10. You will be working around the clock in hospitality.
11. Progressive hospitality organizations offer their employees a lot of benefits.
12. Progressive hospitality organizations are requiring excessive amounts of overtime.
13. Promoting hourly workers into management positions is a common practice in hospitality.
14. A hospitality company can give you a new car for your own.
13. Discuss:
1. In hospitality it is possible to make a career very fast.
2. It is possible to go from the dish room to the boardroom in hospitality.
3. Business clubs and private clubs, as well as colleges, schools and hospitals are good options to consider.
4. It is difficult to find a job in hospitality.
5. Back-of-the-house experience is a must if you want to become a restaurant owner.
6. Entry-level jobs provide opportunities to learn the basics.
7. The hospitality industry operates 24/7.
8. Job seekers need to look for an organization, company or brand that exemplifies what they would look for when dining out or staying in a lodging facility themselves.
9. Keep an open mind and don't let your biases get in the way.
10. You need to work long enough to be promoted.
CURRICULUM VITAE (CV)
14. Read and translate a CV. Discuss it with your partners.
It is usually used by the candidates on the senior positions in management staff or for working abroad. Your prospective employer wants to get the detailed information. Usually you provide him with a photo, your detailed address, telephone number, personal and passport details and a full characteristic of your education and qualifications.
Francois CRONJE CV
083.999.6965 all hours
041.581.1970 home
7 Villiers Street Walmer
6070 Port Elizabeth
frcronie@vahoo.com
26 December 1985 in Paris, France
Male
French
French, Russian, English Chinese
Л |
Tel Address: Email BORN GENDER NATIONALITY LANGUAGES Fluent: Basic: OBJECTIVE: |
position in management staff
Highlights of qualifications:
• business oriented; able to understand and execute broad corporate policy,
• strength in market analyses and advertising strategy,
• effective in facilitating communication between employees,
• proven ability of both team work and individual work,
• successful in negotiating.
EDUCATION
2002 Moscow secondary school #155, Certificate of Maturity with Honours.
2006 (diploma expected in May) M.B.A. (Master of Business Administration): I.N.S.E.A.D. (European Institute of Business Administration), London, England
Major: Marketing
WORK EXPERIENCE
Summer 2002: Hilton Hotel, London, England, concierge (full time).
Sept 2002-present: part time jobs at Hilton Hotel, London, England. Positions experienced: concierge, porter, bellboy, housekeeping, maintenance, front desk. Goal: to try every position to experience the life of a hotel from inside,
COMMUNITY DEVELOPMENT WORK
2000—2002: as a high school pupil, participated in environmental protection school group, headed the project "Make our school green and clean".
2002-present: volunteering work for "Adopt an Animal" program of London Zoo. Hand out leaflets and put up advertising signs in the neighbourhood one day a month.
GOAL
I have good knowledge of marketing and management, modern trends and developments in the hotel industry, as well as some practical experience in this field. After graduation I would like to apply my knowledge and will to develop hospitality industry in this region and to support the hotel successful in the highly competitive market of nowadays.
References
Mr. Alexander P. IVANOV- PRINCIPAL
Moscow secondary school #155___ ________________________________ _______________________________ ^
34 Volodarskogo St., Moscow, Russia
Tel: school 7-095-673-1510 cell 7-095-200-1602
Dr. Herman Stevn
Department of Marketing and Management
European Institute of Business Administration, London, England
Tel: 044-925-4133
15. Write your own CV using the above one as a pattern.
Manager: Candidate: Manager: Candidate: Manager: Candidate: |
16. Explain why employers want to read candidate's resume or CV first and only then to speak to the candidate in person.
DIALOGUE
Read, translate and dramatize the dialogue
INTERVIEW
Now, have you worked in a pub before?
Well, I haven't worked in a pub, but I've worked in a res
taurant.
Ah, good, and when was that? Three years ago. And what did you do, exactly? 1 worked as a waiter.
INTERVIEW
17. Here are some questions candidates are often asked at the interview. Think of more questions an employer can ask a potential employee. Discuss the questions with your group.
1. Tell me a few words about yourself.
2. What is your education? Why did you choose this major?
3. Tell me please about your working experience. Where did you work before? How long did you work there? What were your duties? Why did you leave?
4. What is you current position?
5. What are your duties?
6. How long have you been doing this?
7. Why do you want to change?
8. What was the most rewarding experience in your life? Why? Describe it please.
9. What is your greatest achievement to date?
10. What was the most challenging experience in you life? How did you deal with the challenge?
11. How do you usually solve problems?
12. Do you like working with people?
13. What personality features do like in people? What features don't you like in people?
14. What is your strongest personal characteristic?
15. What is the weakest point of your character?
16. Why do you want to take this position? Why do you want to work for us?
17. How do you usually deal with stress? Are you able to work under constant pressure?
18. What are your hobbies (principal interests and leisure activities)?
19. How do you contribute to and benefit from them?
20. How do you usually spent your leisure time?
18. How would you answer the above questions? Discuss the answers with your group.
19. Role play.
|
Swap roles.
20. Speak about...
1. Your interview experience.
2. Things that make interview successful.
3. Things that can fail you at an interview.
21. Translate into English.
КАК ВЕСТИ СЕБЯ НА ИНТЕРВЬЮ
• Будьте вежливы и доброжелательны со всеми, кого вы встретите в офисе.
• Не забудьте улыбнуться, входя в кабинет интервьюера.
• Приветствуя представителя компании, не подавайте руки первым.
• Не садитесь, пока вам не предложат этого сделать.
• Помните, как важен язык жестов. Следите за своей осанкой, стремитесь смотреть в глаза.
• Если вас кому-либо представят, приложите все усилия, чтобы правильно услышать и запомнить имя этого человека. Если вы сразу сможете обратиться к собеседнику по имени, это произведет благоприятное впечатление. Переспрашивание же обнаружит излишнюю нервозность.
• Если вам предложат заполнить какие-нибудь формы, помните, что все имеет значение: и грамотность, и аккуратность, и почерк, и четкость формулировок.
• Внимательно слушайте. Следуйте тому направлению беседы, которое задаст интервьюер. Прежде чем отвечать на вопрос, постарайтесь понять, зачем он задан, как в ответе подчеркнуть свои сильные стороны и о чем говорить не следует.
• Ваши ответы на задаваемые вопросы должны быть прямыми и точными (вы не должны выходить за пределы обсуждаемой темы). В то же время вы можете дополнить свой ответ информацией, представляющей вас в выгодном свете. Например, вы можете сказать, что ваше предложение включить дополнительную услугу в стандартный турпакет позволило увеличить продажи на 25 %. Это будет ответом по существу, и никто не сочтет подобное дополнение неуместным.
• Существуют ответы, которые повторяются миллион раз. Постарайтесь избегать штампов и банальностей (как, например, «Мне нравится работать с людьми»).
• Говорите правду. Любые колебания будут заметны и заронят сомнения в правдивости ваших ответов. Каждая неточность будет неизбежно углублять возникшие сомнения и вызывать дальнейшие вопросы, в которых вы будете увязать все глубже и глубже.
• При завершении встречи еще раз коротко изложите доводы в пользу своей кандидатуры, поблагодарите проводившего
интервью за уделенное вам внимание и договоритесь о том, когда и как вы узнаете о результатах собеседования.
22. Write an essay on the topic "Do's and Don't's When Looking For a Job".
PROJECT WORK
1.You are looking for a job. What position(s) do you want to find? Describe everything you are going to do to find a good job. List the sources of information you will use, people you will meet, etc. Write letters of application, resume and CV. Get references from people who know you and can recommend you for this position (e.g. your university professors, former or current employees, senior colleagues, etc. but not relatives).
2.Get ready for an interview. Present your cover letter and resume/ CV to your potential employer, go to the interview and get accepted for the position you want!
GROUP TALK
• Do you want to be a manager or just an ordinary employee? Why?
• Do you want to have your own business? Why?
• Is it easy to run your own company? Why?
• Is it interesting? Why?
TEXT 1
Vocabulary
travel agency — туристское агентство salmon — лосось
mascot — талисман, вещь, приносящая счастье
internal newsletter — информационный бюллетень для сотрудников
banner — транспарант
Unit 8. Run Your Own Business |
name tag — бирка с названием, именной жетон, медальон с фамилией pin — булавка sticker — наклейка
stationery — канцелярские принадлежности mug — кружка stuffed — копченый
to buck the tide — плыть против течения inspirer — вдохновитель
CEO = Chief Executive Officer — генеральный директор
maverick — индивидуалист
enterprise — предприятие
steamship — пароход
relative — родственник
annual — годовой
sales — продажи
to exceed — превышать
associate — сотрудник
to trace — проследить
tactical move — тактический шаг
back office — вспомогательный офис
independent — независимый
contemporary — современный
to deliver — доставлять
ever — всегда
obvious — очевидный
unless — если не(т)
repeatedly —■ постоянно, часто повторяется rude — грубый
slave-driving boss — строгий надсмотрщик, эксплуататор, суровый
начальник supervisor — начальник, контролер to defy — игнорировать conventional — обычный, традиционный stereotype — стереотип to support — поддерживать ambience — обстановка, среда, атмосфера hiring practices — практика приема на работу to take into account — принимать во внимание personality — личность to substitute — заменять, защищать to compensate — платить, расплачиваться average — средний
vacation and travel benefit package — соц. пакет (оплачиваемый отпуск и транспортные расходы)
turnover — текучесть рабочей силы
to be attributed to — относиться к...
extensive — обширный, всесторонний, громадный
branch — филиал
cyclical — циклический
especially — особенно
Persian Gulf — Персидский залив
recession — упадок
layoff — временное увольнение
instead of — вместо
to resort — прибегать (к чему-то)
freeze — замораживание
scores — множество
voluntary — добровольный
to submit — представлять на рассмотрение, предлагать
cost — стоимость, расходы
to save — экономить
to reassure — заверять, убеждать
course — курс
competition — конкуренция, конкуренты to reduce — уменьшать, сокращать
staff — штат служащих или сотрудников, личный состав, кадры payroll — платежная зарплатная ведомость, выплата зарплаты
Read and translate the text.
ROSENBLUTH INTERNATIONAL
Rosenbluth is the fourth largest travel agency in the USA. Employees: 3,000.
Rosenbluth International is the only company in America that uses a salmon as its mascot. Salmons appear on the internal newsletter, banners, name tags, pins, stickers, stationery, and mugs. Rosenbluth even sends a stuffed salmon doll to clients. Why the salmon? Because the salmon likes to buck the tide.
Inspirer of the salmon motif and chief tide bucker is CEO Hal Rosenbluth. He likes to do things differently. And Hal Rosenbluth's maverick style has paid off.
The company started in 1892 when Hal Rosenbluth's great-grandfather Marcus started the enterprise in an ethnic Philadelphia neighborhood to book steamship tickets for his neighbors to bring their European relatives to the United States. Now its annual sales exceed $1.5 billion
and more than 5,000 associates work at 582 sites in 396 cities. But it's not surprising if you've never heard of Rosenbluth, since 95 percent of its business comes from some 1,500 corporate clients, including Du Pont, Merck, Chevron, Kodak, and General Electric.
Some of Rosenbluth's business success can be traced to technology— they've long been a leader in computer automation of travel reservations. And they've made what others consider brilliant tactical moves—like being the first firm to develop its own back office (accounting and client reporting system) that is independent of the reservations system maintained by airlines.
If this were the typical contemporary business story, we'd now hear that Rosenbluth delivers "excellent" service because he puts the customer first. But that's not the Rosenbluth story. Ever the salmon, Hal Rosenbluth wrote a book called The Customer Comes Second.
The obvious question is: Who comes first? The company's associates come first. "We don't believe that the customer can come first unless our people come first. If our people don't come first, then they're not free to focus on our clients; they're worrying about other kinds of things", says Rosenbluth. So clients who are repeatedly rude to associates may find themselves asked to find another travel agency.
As could be expected, there are no slave-driving bosses here. Supervisors (called leaders) defy conventional stereotypes. "I never feel like I manage anybody," said Terri Hater, a senior manager, "'Manage' sounds like you're controlling the actions. Sometimes I feel like a leader and sometimes like a supporter of people and then — ideas."
Rosenbluth's ambience comes partly from unusual hiring practices. Rosenbluth does take personality into account in choosing a new employee. "It's not technical skills we're looking for, it's nice people. We can train people to do anything technical, but we can't make them nice." According to Rosenbluth: "Our Company is made up of friends. We didn't hire friends, we just became that way."
This company doesn't substitute fun and games for low pay, however. Rosenbluth associates are compensated well—typically making 20 percent above the travel industry average. Working at Rosenbluth's also offers one of the best vacation and travel benefit packages in the land. That is why the turnover rate at Rosenbluth is 12 percent. The industry averages between 30 and 50 percent.
Rosenbluth's low turnover can also be attributed to the opportunities opened up by rapid growth and extensive training programs. Rosenbluth operates 10 training centers throughout the country in addition to mobile training teams who conduct seminars at branch locations.
The travel business is traditionally cyclical, and the early 1990s were especially unforgiving. The combination of the Persian Gulf War and the ongoing U.S. recession resulted in huge layoffs throughout the travel industry. But not at Rosenbluth. Instead of resorting to layoffs, they instituted a wage freeze in early 1991. It lasted seven months for non-managerial employees and nine months for managers. Scores of associates helped the company out by taking voluntary time off without pay and submitting over 400 cost-saving ideas through "Operation Brainstorm." To reassure employees that they would not resort to layoffs, Hal Rosenbluth sent every associate a memo in January 1991. It said: "The obvious and simple thing to do would be to follow the course that our competition has chosen and reduce staff, since 50 percent of all costs are in payroll. But let's face it — that's not the action a salmon would take!"
TEXT WORK
1. Pronounce correctly and transcribe. Consult the dictionary if necessary.
Internal, stationery, inspirer, steamship, annual sales exceed, associates, neighborhood, supervisor, defy, stereotypes, ambience, hiring practices, account, packages, turnover, throughout, cyclical, especially, Persian Gulf War, recession, scores, voluntary, without, idea, through, reassure, course, Rosenbluth.
2. Compare and mind the difference:
BrE Neighbour Neighbourhood |
AmE Neighbor Neighborhood |
3. Answer the questions.
1. How big is Rosenbluth travel agency?
2. What is the company's mascot?
3. Where do they use the salmon?
4. Why is salmon used by the company as its mascot?
5. When did the company start? How?
6. What are the company's annual sales now?
7. What can business success of the company be traced to?
8. What is the company's philosophy concerning customers?
9. What kind of bosses are in the company?
10. What are the hiring practices in the company?
11. How well are the associates compensated in Rosenbluth's?
12. What is the turnover rate at Rosenbluth's?
13. What is the turnover rate in the industry?
14. Why is Rosenbluth's turnover rate so low?
15. What happened to the travel business in early 1990s? Why?
16. What did the managers, employees and the CEO do during that time?
4. Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
Travel agency, salmon, mascot, internal newsletter, banners, name tags, pins, stickers, stationery, mugs, chief tide bucker, CEO, maverick style, great-grandfather, ethnic Philadelphia neighborhood, billion, associates, 95 percent of its business, business success, traced to technology, travel reservations, back office, accounting and client reporting system, maintained by airlines, delivers excellent service, ever the salmon, The Customer Comes Second, unless, to focus on our clients, repeatedly rude, slave-driving bosses, supervisors, a supporter of people, ambience, take personality into account, technical skills, nice people, we didn't hire friends, the best vacation and travel benefit packages, turnover rate, industry averages, operates 10 training centers, in addition to mobile training teams, especially unforgiving, ongoing recession, huge layoffs, non-managerial employees, cost-saving ideas, obvious thing to do, let's face it, that's not the action a salmon would take.
5. Give English equivalents to the following words and word combinations.
Единственная компания в Америке; сотрудник (3); фигурка копченого лосося; лосось любит плыть против течения; вдохновитель; делать по-другому; было оплачено; компания была основана; бронировать билеты на пароход; соседи; родственники; ежегодный объем продаж превышает...; это неудивительно; корпоративные клиенты; компьютерная автоматизация; что другие считают...; отличные тактические шаги; первая фирма, которая разработала...; независимый; система бронирования билетов; типичная современная история бизнеса; очевидный вопрос; беспокоятся о другом; найти другое турагентство; как можно было ожидать; руководители; игнорировать привычные стереотипы; я чувствую себя лидером; необычная практика приема на работу; новый сотрудник; наша компания состоит из друзей; мы не заменяем низкую зарплату веселой работой; сотрудникам платят хорошо; на 20 % больше, чем в среднем по отрасли; относящийся к...; быстрый рост; обширные обучающие программы; проводить семинары; в филиалах; туристский бизнес традиционно цикличный; война в Персидском заливе; не прибегая к увольнениям; длиться несколько месяцев; множество сотрудников; брать отпуск без содержания; поддерживать сотрудников; конкуренция; сокращать штат сотрудников; 50 % всех расходов составляет выплата заработной платы.
6. Make word combinations, translate them and find them in the
|
hiring take personality new technical nice hire compensated benefit turnover industry rapid training operates 10 throughout conduct travel traditionally Persian the ongoing huge wage non-managerial scores voluntary cost-saving obvious to follow reduce |
of people rude on our clients |
rate packages well averages cyclical friends growth people business programs skills seminars training centers Gulf the country employees freeze staff layoffs of associates thing recession time off ideas the course |
7. Match the synonyms in the find them in the text.
agency
CEO
book
associates
back up
client
columns. Translate the pairs and
director general
continuous
manager
support
atmosphere
company
supervisor customer
rapid modern
pay personnel
ongoing reserve
staff wage
ambience fast
contemporary employees
8. Match the antonyms in the columns. Translate the pairs and
|
9. Form antonyms using negative prefixes ил-, inil-f im-, irdis mis-. Consult the dictionary if necessary.
Dependent, usual, managerial, forgiving, typical, expected,
10. Make a summary of the text.
11. Choose the right word from the list below. Mind the forms of the words. Translate the story.
LEISURE REVIEW - UK
The value of the out-of-home UK leisure___________________________ has
steadily increased over the past few years and signs are encouraging for __________________ growth. The industry has benefited from a benign economic___________ , favourable demographics, growth
of short breaks and tourism, an increased______________________________ in
health, relaxation and wellbeing, an improved product offer (funded by both public and sector) and more targeted marketing.
The industry faces various threats and_____________________________
however, as it continues to expand. These include rising _______________ __ associated with a changing regulatory framework and staff recruitment/training, increasing competition for the leisure pound and__ from in-home leisure activities.
The number of admissions at_____________________________ fell by 1 % between 1999 and 2004, while bowling has been on an increase during the
same time period but is now also showing a_______________________________ ________________________________
in growth.
Climate, cost, industry, competition, slowdown, interest, future, private, nightclubf challenge.
12. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.
Yerb | Noun | Adjective | Adverb |
managing | — | ||
competition | |||
automatic | |||
to increase | • |
13. Fill in the blanks with prepositions from the last below where necessary. Translate the article.
INTERNATIONAL TOURISM FORECASTS
... 2001, according ... the World Tourism Organization (WTO), international tourist arrivals worldwide fell... 0.5 % ... 2001, attributed ... large part... an 11 % slump ... the final four months ... the year after the terrorist attacks ... the US ... 11 September. Prospects ... the travel industry have been portrayed as bleak ever since, but the publication ... this report comes ... a time ... genuine recovery ... the board. However it is to be hoped that this is not another false dawn, as represented ... the result ... 2002 when the 700 million arrivals mark was surpassed ... the first time thanks ... a 2.7 % growth worldwide. ... 2002, all regions, the Americas excepted, posted year-...-year increases, but recovery was brought ... a halt... 2003 when a combination ... SARS, conflict... Iraq and economic depression produced a decline ... 1.2 %.
The slumps ... 2001 and 2003 were not simply involuntary responses ... terrorism and conflict. The desire to travel is such that if this was the case, then security fears would merely divert travel flows elsewhere ... unaffected destinations. The fact that an actual decline occurred serves to emphasise the role ... economics, and specifically recession, ... this shortfall. A 'cooling period'... growth ... the major outbound markets ... Germany, Japan and the US had already been detected ... the first eight months ... 2001. The result was that worldwide, a growth rate ... 4.3 % ... terms ... tourist arrivals generated ... the first eight months ... 2000 had already retracted ... 3 % ... 2001. Besides economics, a number ... other factors had inhibited .... growth ... the pre-September period that year. The Israeli-Palestinian conflict deterred Western travel ... the Middle East, the outbreak ... foot and mouth disease did likewise ... the UK, Ireland and the Netherlands and the strength ... the US dollar contributed ... a shortfall... international arrivals ... the US.
To, on, of, in, by, at, for, from, across, during.
14. Agree or disagree with the following statements. Give your rea-
sons.
For agreement use: I quite agree with you. That's quite right. I think you are right. I should think so.
For disagreement use: I don't actually agree. That's wrong.
I wouldn't say it is, I'd like to say yes, but
1.Rosenbluth International is the largest travel agency in the USA.
2.Rosenbluth deals only with corporate clients.
3.Rosenbluth International is the only company in America that uses a salmon as its mascot.
4.The company was started in 1892 by Hal Rosenbluth's grandfather.
5.Rosenbluth's CEO likes doing things differently.
6.Rosenbluth's business success can be traced to technology.
7.Rosenbluth delivers "excellent" service because he puts the customer first.
8.Supervisors and managers in the company are called leaders.
9.Rosenbluth doesn't believe that the customer can come first unless people come first.
10.Rosenbluth has unusual hiring practices.
11.Rosenbluth never takes personality into account in choosing a new employee.
12.The turnover rate at Rosenbluth is high.
13.The industry average turnover rate is between 30 and 50 percent.
14.Rosenbluth operates many training centers throughout the country
15. Discuss:
1. The travel business is traditionally cyclical.
2. The Customer Comes Second is a good business philosophy.
3. Technology is the key to business success.
4. There are different types of managers.
5. We can train people to do anything technical, but we can't make them nice.
6. When hiring a new employee personality matters.
7. Extensive training programs help companies to keep the turnover rate low.
8. During recession the best thing to do is to reduce staff.
9. Rosenbluth is a good company to work for.
16. Speak about... corporate philosophy of Rosenbluth International and your opinion about it.
17. Explain what "Customer Comes Second" policy is.
18. Divide into two groups. One group is for "Customer Comes First" philosophy. The other group is for "Customer Comes Second" philosophy. Discuss pros and cons of both principles.
19. Translate into English.
КТО И ЗАЧЕМ ОТКРЫВАЕТ ТУРФИРМЫ?
Невысокий «входной» порог для создания турагентства позволяет без особого экономического риска пробовать силы в туристическом бизнесе. Наиболее популярные вложения в создание турфирмы (турагентства) колеблются в пределах $10 тыс. Ротация новообразованных фирм очень велика, в течение года — примерно 30 %, т.е. треть исчезает с рынка, не дожив даже до следующего сезона.
Как ни странно, основное число учредителей турфирм — молодые, амбициозные женщины, имеющие опыт работы в туристическом бизнесе в качестве менеджеров и/или по той или иной причине «отделившиеся» от какой-либо туристической фирмы. Давняя легенда о муже, купившем своей жене турфирму на день рождения, свое уже отжила. Хотя единичные случаи приобретения фирм в качестве подарка бывают, но хлопоты по его содержанию сильно перевешивают радость от получения. В большинстве случаев турагентство открывается в расчете на определенный круг клиентов, сложившийся ранее на основе личных или деловых контактов. Учредители начинающего турагентства изначально рассчитывают свою прибыль, исходя из предполагаемого числа клиентов, не принимая во внимание отсутствие узнаваемой торговой марки, необходимость раскрутки офиса, активной рекламы. Подавляющее количество турфирм открывается без значительных вложений, оперируя денежными средствами, достаточными лишь для аренды и оборудования однокомнатного офиса и минимальной рекламы. Степень «выживаемости» таких фирм крайне низкая.
Подавляющее число лицензий, оформляемых лицензирующими органами, выдается новым фирмам, реально собирающимся работать на туристическом рынке. Соответственно, растет и конкурентная среда, что, впрочем, абсолютно не смущает аутсайдеров.
Для настоящего момента характерна размытость границ в работе турагентов и туроператоров. При создании турфирм на одного туроператора приходится три турагента, и различие между ними подчас лишь в лицензии. На практике туроператорская и тураген- тская деятельность смешиваются, туроператор продает туры прямым клиентам и перепродает туры других туроператоров, а тур- агент самостоятельно формирует турпакеты или дополняет готовые туры новыми услугами. Такое «смешение жанров» вносит сумятицу в отношения с партнерами и с налоговыми органами.
Если оценивать направления деятельности новых турфирм, то первое место занимает продажа туров по России и ближнему зарубежью, второе, с большим отрывом, — выездной туризм, третье — въездной туризм, четвертое — образовательные, лечебные и прочие туры. Интерес к продаже туров по России наиболее выражен в регионах, в особенности имеющих собственные туристические ресурсы. Отдельно можно выделить категорию турфирм, не имеющих конкретного направления продаж и ориентированных на продажу любых туров по запросу клиента.
Очень часто новоиспеченные турфирмы слабо ориентируются на туристическом рынке и в обилии предложений туроператоров, нередко выбирают поставщика по случайным признакам или руководствуясь поверхностной информацией.
Создание многочисленных туристических предприятий в России отражает общую тенденцию активного развития малого бизнеса. Туристический рынок растет пропорционально спросу потребителей на услуги и росту платежеспособности населения. Тревожит лишь тот факт, что формирование профессиональных кадров не успевает за ростом числа турфирм, а это может пагубно сказаться на качестве туристических услуг и в целом на доверии потребителей к туристической отрасли.
20. Write an essay on the topic "Travel Business in Russia".
TEXT 2
Vocabulary
to surround — окружать heart — сердце
committed — преданный, приверженный
to own — владеть
lifestyle — стиль жизни
to succeed — добиваться успеха
to suggest — предлагать
to attract — привлекать
establishment — учреждение, организация
to draw —- привлекать, притягивать
experienced — опытный
mature — зрелый
floor manager — менеджер зала
general manager — главный менеджер
to require — требовать
to pursue — добиваться, преследовать, выполнять, совершать, заниматься чем-то to exist — существовать
advancement — продвижение вперед, развитие, достижение, успех
franchise (AmE) — привилегия
stable — стабильный
income — доход
to advise — советовать
to demand — требовать
expertise — экспертиза, контроль за чем-либо partnership — партнерство
fairly — довольно, в некоторой степени, должным образом
to invest — вкладывать деньги
bottom — низ
education — образование
however — однако
upside — положительная сторона, верхняя часть challenge — вызов, сложная задача, проблема chance — шанс
to acquire — получать, приобретать, овладевать
array — масса, множество, совокупность, набор, комплект
exciting — волнующий, захватывающий
to grow — расти
adult — взрослый (человек)
coworker — сотрудник
customer — клиент, покупатель
pressure — давление
budget — бюджет
to staff — укомплектовывать штат сотрудников, набирать кадры
daily — возражать, быть против чего-то
to mind — возражать
to fit — подходить, соответствовать
vision — видение, представление
to work hard — работать усердно
to reach goals — добиваться целей
to offer — предлагать
accounting — бухгалтерское дело
publishing — издательское дело
marketing — исследование рынка
last but not least— последний по списку, но не по значимостиRead and translate the text.
IS RESTAURANT MANAGEMENT ON YOUR CAREER MENU?
Whenever Jerry Vtestrom interviews a potential management candidate, he talks about all the negatives surrounding the position before going into greater detail about the positives.
"I need to know their heart is in it, that they are truly committed," says Westrom, who owns an Ember's Restaurant in Cambridge, Minnesota. "If they seem skeptical about anything, I don't know if they will make it."
What Are the Negatives ?
"Being a restaurant manager is a lifestyle, not a job," says Westrom. "If managers are going to succeed, they will put in 50 to 80 hours per week with high stress levels at times. But once you get everything going, it can be a fun career with very good pay."
Westrom suggests potential candidates consider the following:
• What type of restaurant business are you going into? There is a big difference between fine dining, family style, fast food and a sports bar or restaurant atmosphere. These restaurants attract different employees. A fine dining establishment might draw more experienced, mature employees, while a fast food restaurant or sports bar might interest younger ones.
• Do you want to be a floor manager, a back-of-the-house manager or a general manager? Each of these positions requires different skills.
• When pursuing jobs, ask potential employers how long they have been in business, where they see the business growing, what opportunities exist for advancement and what type of manager-training programs they have.
"If someone wants a career in this field, try getting in with a franchise for training and a stable income," advises Wfestrom. "After three to five years, you can look at a privately held restaurant where you can go in as a general manager and demand a pay of $60,000-plus for your expertise or partnership."
The Positives
Jill Nelsen has worked as a restaurant manager in California and Minnesota and has more than 10 years of experience managing fast food restaurants, such as Taco Bell and Rax Roast Beef.
"Restaurant management is great if you like a lot of variety in what you do, like to work really hard and enjoy working with people," she says. "It is a fairly easy field to break into without investing in an education; however you can move up faster and not start at the very bottom if you do have an education."
Nelsen says the upside to restaurant management lies in the opportunity to advance quickly, the challenge and the chance to acquire an array of management skills. "I really enjoyed the opportunity to work with young people," she adds. "For many of them, it was their first job, and it was exciting to teach them the value of work and a strong ethic and to
watch them grow into adults. Often, working in a restaurant can be like working with a big family."
Nelsen suggests asking yourself these 10 questions to help you decide if this is the career for you:
1. Do I like to work with many different types of people, both as coworkers and as customers?
2. Will I mind working all hours of the day and night?
3. Do I like to motivate people to do their best?
4. Will I enjoy the pressures of making a budget, staffing the restaurant and managing daily operations?
5. Will I mind people calling me with questions on my time off?
6. What do I picture for the future, my family and how we spend our time? Do a restaurant manager's hours fit into this vision?
7. Am I highly motivated?
8. Do I like to work hard?
9. Do I like to reach daily, weekly, monthly and yearly goals?
10. What does this career offer that others do not?
"One last but not least thing to remember about a career in restaurant management is that with all the training and experience you get, you can move to many different industries and careers," says Nelsen, who went from restaurant management to office management, to sales management to bank accounting, publishing and marketing.
by Matt Krumrie
TEXT WORK
1. Pronounce correctly and transcribe. Consult the dictionary if
necessary.
Heart, to own, to succeed, to suggest, to draw, experienced, mature, to require, pursuing, franchise, expertise, fairly, however, challenge, chance, to acquire, exciting, coworkers, pressure, vision, to reach, goal, accounting, publishing, marketing.
2. Answer the questions.
1. What does Jerry Wilson do when he interviews a potential candidate?
2. Why is he doing that?
3. What are the negatives of a restaurant manager's job?
4. What kind of job is the job of a restaurant manager?
5. What questions should potential candidates consider before working as a restaurant manager? Why?
6. What are career prospects for a restaurant manager?
7. What are the positives of restaurant manager's job?
8. What do restaurant managers need to like and enjoy?
9. What are the upsides of the restaurant management?
10. What do you need to do to decide if the restaurant management is for you?
11. What is the last but not least thing to remember about a career in restaurant management?
3. Give Russian equivalents to the following words and word combinations. Find and translate sentences with them in the text.
Restaurant management, interviews, potential management candidate, detail about the positives, heart is in it, truly committed, they will make it, high stress levels, with very good pay, type of restaurant business, fine dining, fast food, restaurant atmosphere, fine dining establishment, mature employees, floor manager, how long they have been in business, back-of-the-house manager, each of these positions, when pursuing jobs, what opportunities exist for advancement, try getting, privately held restaurant, expertise or partnership, restaurant management is great, a lot of variety in what you do, start at the very bottom, the opportunity to advance quickly, an array of management skills, it was exciting to teach them, value of work, a strong ethic, coworkers, customers, will I mind working all hours, staffing the restaurant, what do I picture for the future, manager's hours fit into this vision, highly motivated, office management, bank accounting.
4. Give English equivalents to the following words and word combinations.
Отрицательные стороны должности; если кажется, что они настроены скептично; это не работа, а стиль жизни; чтобы добиться успеха; 50—80 часов в неделю; веселая карьера; существует большая разница между...; семейного стиля; спортивный бар; привлекать разных сотрудников; привлекать более опытных и зрелых; требует разных умений; потенциальный работодатель; программы обучения менеджеров; стабильный доход; требовать зарплату 60 тысяч долларов в год и более; опыт работы более десяти лет; работать
усердно; любить работать с людьми; без инвестиций в образование; однако; продвигаться быстрее; иметь образование; положительная сторона управления рестораном; шанс получить; это было их первое место работы; смотреть, как они становятся взрослыми; эта карьера для тебя; работать с различными людьми; мотивировать людей работать лучше; управлять ежедневной работой; во время выходного дня; достигать целей; последнее, что нужно помнить; обучение и опыт, который вы получаете; перейти работать в другие сферы деятельности; менеджмент по продажам; издательское дело; исследование рынка.
5. Make word combinations, translate them and find them in the
|
move up | income |
chance | to acquire |
management | family |
value | faster |
strong | a pay |
grow into | types |
big | people |
different | field |
motivate | of experience |
enjoy | working |
* * * | |
making | the restaurant |
staffing | goals |
daily | hard |
spend | a budget |
highly | motivated |
work | operations |
yearly | to remember |
last thing | accounting |
bank | our time |
Match the synonyms in the columns. Trans | |
find them in the text. | |
training | aim |
reach | think |
goal | offer |
job | kind |
type | work |
demand | education |
income | pay |
suggest | possibility |
consider opportunity |
achieve require |
7. Match the antonyms in the columns. Translate the pairs and find them in the text.
positive employer |
employee bottom |
last | working time |
different | mature |
plus | negative |
young | first |
top | downside |
upside | the same |
time off | minus |
8. Form antonyms using negative prefixes ил-, in-, il-, im-, ir-, dis misпоп-. Consult the dictionary if necessary.
Experienced, difference, stable, true, fair.
9. Make a summary of the text.
10. Choose the right word from the list below. Mind the forms of the words. Translate the story.
THE TRAVEL INDUSTRY - FUTURE
TECHNOLOGY TRENDS
The tourism industry is not grouped into a___________________________
heading within the Standard Industrial Classification (SIC). Its defining
feature is not the____________________________ , but the purchaser, the
'tourist'. Tourism generally involves a wide___________________________ of
activities (transportation, accommodation, cultural and leisure activities)
and is evaluated as a______ ___________________ rather than an industry.
Europe is one of the most popular_______________________ destinations in the world. Due to its composite _____________________ ___________________________ and variety of activities involved directly or indirectly, tourism industry is of great value to the European_____________________________ . With the rapid advancement in________________________ tourism industry is undergoing a profound transformation. This report focuses on the European tourism ___________________________ and the impact of technological advancements on it. The changes are discussed with regards to both ___________________________ and modern perspectives.
Range, nature, technology, product, tourist, economy, industry, market, traditional, single.
11. Give missing derivatives (nouns, verbs, adverbs and adjectives) from these words and translate them.
|
12. Fill in the blanks with prepositions from the last below where necessary. Translate the article. |
INTERNATIONAL HOTEL INDUSTRY
The hotel industry is particularly geared ... economic growth. According ... PriceWaterhouseCoopers, the trend ... the number ... hotel overnights sold ... the USA ... the period 1991—2000 was 93 percent correlated ... growth ... the GDP. Only exceptional events such as September 11 can derail this relationship. Indeed ... 2002, the correlation coefficient dipped ... only 29 percent, as travellers shunned air travel, but bounced back solidly ... 83 percent ... 2003, thus illustrating the long-run durability ... the rapport... economic growth and the hotel business.
... the next decade demand ... hotel services should grow ... an above- average pace ... Eastern Europe, Asia (excluding Japan), as well as Africa, the Caribbean and Latin America. Notably, the two current heavyweights, the EU and North America, are likely to lag ... terms ... growth rate due ... the size and maturity ... their travel and tourism markets. Although international travel expenditure will grow more than 50 % faster than the overall average, it will still constitute only a little ... 20 % ... total spending ... travel and tourism ... the end ... the decade.
In. at, onу by, to, of, for, over, between.
13. Agree or disagree with the following statements. Give your reasons.
For agreement use: For disagreement use:
I quite agree. Actually, I don' agree.
I agree with you. I don't think that's right.
I fully agree. I don't think that's true (correct).
I think you are right. Well, I am not sure if that's true
(right, correct).
1. Whenever Jerry Westrom interviews a potential management candidate, he talks about all the negatives first.
2. Restaurant managers need to be skeptical.
3. Being a restaurant manager is a lifestyle, not a job.
4. Restaurant management is not a high stress levels job.
5. Restaurant management is a fun career with very good pay.
6. A fine dining establishment or sports bar might draw more experienced, mature employees, while a fast food restaurant might interest younger ones.
7. The positions of a floor manager, a back-of-the-house manager or a general manager require different skills.
8. After three to five years, you can look at a privately held restaurant where you can go in as a general manager and demand a pay of $60,000-pIus for your expertise or partnership.
9. Restaurant management is great if you like doing the same all the time.
10. Restaurant management is great if you don't like work really hard.
11. Restaurant management is great if you enjoy working with people.
12. You don't need investing in an education if you want a career in restaurant management.
13. Restaurant management gives the opportunity to advance quickly.
14. Working in a restaurant can be like working with a big family.
14. Discuss:
1. Would you like to work as a restaurant manager? Why?
2. Restaurant management is a career for hardworking and people- oriented people.
3. Restaurant management offers the quickest career advancement.
4. You need a career in restaurant management if you want to move to many different industries and careers.
5. Restaurant management is a very interesting and challenging career with very good pay.
6. Restaurant management work has many advantages comparing with other positions in travel and hospitality industries.
15. Speak about... management positions available at travel industry and hospitality industry.
16. Explain why manager's job is not a 9-to - 5 job.
17. Divide into two groups. One group describes the negatives of restaurant management. The other group describes the positives. Discuss pros and cons of restaurant management.
18. Test Yourself.
If your client asks you about Mayan temples, do you know what country he is talking about? How good is your knowledge of tourism? Are you the manager who wants to build up a professional career or are you ready to loose potential clients to those who are better at tourism than you?
Answer the questions of the given test and find out what type of manager you are.
1. Formenter Island is one of...
a) Canary Islands
b) Balearic Islands
c) Shetland Islands
2. What is "rekan"?
a) thermal spa resort
b) traditional Japanese-style hotel
c) New Year according to the Moon calendar
3. Which country doesn't border Jordan?
a) Syria
b) Iraq
c) Iran
d) Saudi Arabia
e) Israel
4. What is the full for APEX?
5. What country has Accor hotel chain?
6. St. Jacob's path leads to...
a) Petra
b) Santiago de Compostella b) Massai Maar
d) Lucsor
7. Musalen Mountain is the highest mountain of...
a) Pyrenean Peninsula
b) Apennine Peninsula
c) Sinai Peninsula
d) Labrador Peninsula
8. What is the monetary unit of Brazil?
a) Peso
b) Real
c) Bolivar
9. What is the most popular travel destination for Russian tourists according to statistics?
a) Italy
b) Spain
c) Egypt
d) Finnland
10. What is the full forPATA?
11. What city is the European "Capital of Culture" in 2005?
12. Do travel agencies in Russia need to obtain a license?
13. Which Airlines do not fly to Russian regions?
a) Lufthansa
b) Finnair
c) Air France
d) Austrian Airlines
14. What country is nicknamed "Choson"?
15. What country is nicknamed "Hanguk"?
16. What do "Pobab", "Pdlip", "Rabal" and "Ranuv" codes mean when making a hotel reservation?
Give yourself one point for every correct answer.
1. Balearic Islands
2. Traditional Japanese-style hotel
3. Iran
4. Advance Purchase Excursion Fare
5. France
6. Santiago de Compostella
7. Pyrenean Peninsula
8. Real
9. Egypt
10. Pacific Asia Travel Association
11. Cork, Ireland
12. No
13. Air France
14. Choson is China
15. Hanguk is Korea
16. Check-in at a hotel on Sunday morning, afternoon, evening and night respectively.
Count your points.
0—4points: "Ignorance"
If you don't start building your geography and tourism knowledge, you will loose your sales to more knowledgeable colleagues. To be successful in this industry you need to widen your horizon.
5— 8points: "Weak spot"
You are not ignorant, but you are not a professional yet. It will be more and more difficult for you to work in this industry and even more difficult to make a career in travel business with your level of knowledge. You need to acquire more knowledge to be successful.
9—72 points: "Good news for you"
You are a good specialist, for sure, and if you put a little more effort to enlarge your knowledge, you will be very successful. Your hard work will be both morally and monetary well-compensated.
13—16points: "The winner takes it all"
Congratulations! Your travel agency is very lucky to have you. When they speak of excellent professionals, they mean you. If you plan to make a career in travel and tourism industry, you have chosen the right way to go.
Adapted from Travel Weekly
19. Translate into English.
ГОСТИНИЧНЫЙ МЕНЕДЖМЕНТ ПО-РУССКИ
Отечественный гостиничный рынок в последнее время лихорадит: появляются все новые управляющие компании, уже заявлены по меньшей мере пять национальных отельных брендов, а в течение последнего года сделано сразу несколько громких заявок на создание общероссийских сетей из десятков и даже сотен объектов размещения.
Как полагают специалисты, владельцы российских гостиниц в большинстве своем пока не готовы к внедрению внешнего управления. «Идеи объединения в среде владельцев гостиниц (hoteliers) не пользуются популярностью, — отмечает руководитель консалтинговой компании Hotel Consulting & Development Group Александр Лесник. — Даже соглашаясь на отдельные совместные акции, владельцы гостиниц или их директора не готовы допустить посторонних ни к маркетингу, ни тем более к ценовой политике или влиянию на механизмы управления». Действительно, сегодня российские управляющие компании в гостиничном бизнесе в большинстве своем либо сами являются собственником управляемых объектов, либо представляют собой дочернюю организацию собственника.
Региональные сети
В России объявлено уже несколько проектов создания гостиничных сетей в общенациональном масштабе, однако большинство из них пока далеки от практической реализации.
По отдельным видам деятельности, в том числе гостиничной, планируется привлекать сторонних иностранных операторов как для прямого управления, так и для образования российского оператора.
«Сейчас на российском гостиничном рынке идет процесс консолидации. Я уверен, пройдут три — пять лет, и в России появятся несколько крупных гостиничных операторов, оперирующих небольшими сетями из 5—10 гостиниц», — говорит Александр Лесник.
20. Write an essay on the topic "Me, Myself and I in 15 Years".
PROJECT WORK
Think of your own business, the business you want to run, or the business you want to work for. Choose the company's activities (travel agency, hotel chain, car rental agency, etc.) and company's size. Create the name, the slogan and the program for you company. Describe basic work principles and your company's philosophy. Think of the advertising and marketing strategies of your company. Work out the business plan for the first year of operation. Choose your position in the company and describe your duties. Make a presentation of your company for your colleagues.
Appendix I
GLOSSARY OF COMMON TRAVEL TERMS
AAA Rate: A discounted rate offered to members of AAA. Proof of membership required.
AARP Rate: A discounted rate offered to members of AARP. Proof of membership required.
Airport Transfer: Transportation (usually bus or van) that takes passengers between airport and hotel. Often free to guests of the hotel.
Advance Purchase Requirement: Airlines usually offer lower rates when tickets are purchased in advance; often 7, 14, 21 and 30 day increments.
American Plan: Meal plan offered by hotels that includes three meals per guest for each day stayed at the hotel.
Average Rate: Some hotels charge different rates for weekday and weekends; this rate is an average cost for the total reservation.
Bulkhead Seats: Located near the front of each airplane section, these popular seats offer more leg room but no under-seat storage.
CDW/LDW: Collision Damage Waiver and Loss Damage Waiver; when renting a car, you will be asked if you want to add (and pay for) collision and loss insurance. These may already be covered by your personal auto insurance and/or your credit card; find out before you book your rental car.
Cancellation Policy: When making any travel reservation, ask what the rules are about canceling and if you can get your money back.
Check-in: Hotel arrival date.
Check-out: Hotel departure date.
Connection/Connecting Flight: Additional flight(s) required to get from one airport to another; usually requires changing planes.
E-ticket: Replaces paper airline tickets; you'll need the credit card you used for the reservation or a photo ID to get a boarding pass
Excess Baggage: Luggage that exceeds an airline's weight allowance; may be charged an additional fee.
Frequent Flyer Program: Many airlines offer bonus miles to frequent passengers; these miles may be exchanged for airline tickets or merchandise. These miles often have expirations dates.
Government Rate: Hotel discount for government employees; requires identification.
Guaranteed Reservation: Advance payment, often by credit card, that guarantees your room reservation. These are often non-refundable after a certain time.
Military Rate: Discounted hotel room rate for Military Personnel. Military ID required upon check-in at hotel.
NM: Nautical mile.
Prepayment Pblicy: Specific rules regarding the payment of room and tax charges for your hotel reservation; see also Guaranteed Reservation.
Rack Rate: Standard advertised rate for a room or suite; if you ask for a lower rate, you can often get it.
Rate Info: The daily room rate charged by your hotel.
Rating: The Mobil "Star" rating of a specific hotel.
• One Star — Budget/Motor Inn
• Hvo Stars — Economy Motel/Hotel
• Three Stars — Full Service Hotel/Resort
• Four Stars — Superior Accommodations and Services
• Five Stars — Luxury Hotel/Resort Property
Red-Eye: Overnight flights; named because many people don't sleep well on airplanes.
Super Saver: A discounted rate; often includes specific requirements.
Appendix II
UK SLANG: A GLOSSARY OF SOME TERMS YOU MIGHT
MEET ON YOUR TRAVELS
I give below some of the many slang terms used in the UK and Ireland that you might come across on your travels, in books, hear on British television or meet during your stay. Whilst many may be known to visitors from other English speaking countries, they may be new to those visitors for whom English is a foreign language. This is not a comprehensive list, and I'm sure that other people have their own favourites — let me know of any that you feel really should be added to the list!
Banger — British sausage
Banger — Old motor car which is not in a good condition
Barmy — Crazy
Big Wig — Important person
Bill - Police
Bloke — A man
Blimey — A mild expletive
Bobby — A policeman
Bonkers — Crazy
Bossy Boots — Domineering person
Bum — Bottom, Buttocks
Cof E — Church of England
Cack-handed — Clumsy, Left-handed
Char — Tea, Cleaner
Copper — A Policeman
Doddle — Something which is easy to do
Dodgy — Unreliable
Dog Collar — Collar worn by a clergyman Fag — A cigarette
Flashy — Describes something which is gaudy, showy but cheap Fuzz — The Police
Half-inch — To steal, Rhyming slang half-inch — pinch Have a ganders — take a look at
Hoity-Toity — An expression of contempt for a person who has an exaggerated sense of their own social status
In the Nick — In the Police Station
In good/bad Nick — In good/bad condition
In the Sticks — In the provinces, that is not in London
Kip — Sleep
Knick-Knacks — Trinkets
Local Rag — Local newspaper
Nose Around — To inspect
Nosey Parker — An inquisitive person
OAP — Old age pensioner. Someone over the age of 65
Pear-shaped — Describes something which has gone wrong
Porkies — Untruths, Rhyming slang pork pies — lies
Potty — Silly, crazy
Pub Crawl — Moving from pub to pub and drinking in each one Round the TWist — Crazy Sally Ann — Salvation Army Sarnies — Sandwiches
Scarper — To go quickly, Rhyming slang Scapa flow — go
Shufti — Look at, inspect
Spuds — Potatoes
Suss out — Ascertain, work out
Swap — To exchange
Take a rekky — From (reconnoitre), check and place out, or scout ahead
Tat - Rubbish
The Smoke — London
From Jane Dickerson
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[1] При отсутствии аудиозаписей тексты и диалоги зачитываются на занятии преподавателем. — Автор.